My car broke down on I-91 South in Massachusetts while we were heading back to New York. The vehicle was completely inoperable and stranded on the shoulder. Obviously, this is a dangerous situation, as vehicles occasionally strike disabled cars and people stopped along the roadside. I called the police, and Interstate Towing arrived shortly afterward. Driver #585, Joe, was professional, courteous, and incredibly helpful. I had my 4-year-old with me and a fully loaded car, and he worked alongside the responding police officers to ensure our vehicle was safely towed and that my family and I got off the highway safely. The safety of my family is worth far more than any towing fee. Thank you, Joe, and thank you to Interstate Towing for your outstanding service. read more

I hit a piece of steel on I-90. I was in a tractor trailer. It took out my trailer brakes and I was able to get onto an on-ramp, off the highway, out of the way of oncoming vehicles. The state troopers called their next available vendor: Interstate Towing. They arrived in a short amount of time and proceeded to back off the trailer brakes. It soon became clear to me that the technician didn't know what he was doing. After many attempts, and maybe a YouTube instructional video, he managed to free up the brakes and I was able to move. They had two vehicles, a smaller tow truck and a rig to tow tractor trailers. They insisted I now follow them to the tandem yard off exit 51 on the MA Pike. I told them that my terminal is literally a few hundred yards away and that I had time-sensitive freight on board that needed to be off-loaded. I questioned their rationale for going to the tandem yard as opposed to my yard, a very short distance away. As we got off the exit I drove past the tandem yard heading for my trucking terminal yard so we could complete paperwork and the freight could still "make service". The driver of the small tow truck aggressively drove past me and cut me off skidding and abruptly stopping in front of me. I only had tractor brakes and thankfully was driving at a slow enough speed that I could stop. They blocked the exit to Burnett Rd tying up traffic and called the state troopers. The police escorted me to the tandem yard where they took another hour to tow my truck less than a quarter of a mile. This was reckless, dangerous, unnecessary, and clearly just a way to get more money. Be that as it may, I understand that my company deals with these situations on a daily basis. However, the blatant disregard for the smooth and efficient operation of the supply chain. which is critical. especially in this economy, in order to pad the coffers of Interstate Towing is downright shameful and reprehensible. The tow driver and the state police tried to frame this as an issue of safety. That is completely specious and disingenuous. I already drove the truck 5 miles at 55 mph and they were not letting me proceed another few hundred yards at 15 miles per hour!? I had no choice but to use them since the state police were involved. If you are reading this and you ever find yourself in a situation in which road service is needed, avoid this company. Just look at the other reviews and, oh by the way, look at their long history of controversial and questionable decisions made in their neighborhood and society as a whole. These are probably mostly good people who work there but the business ethics and guiding principles by which this company operates is questionable at best. Avoid them at all costs! read more

I called for a price on a tow to tow my vehicle 5 MI and I was quoted $450. Called another tow company $150.

My handicap brother had a seizure, was taken to the hospital, and interstate towed his wheelchair home for him(less that .5 of a mile) he does not walk this is his way of getting around and charged $149.00 to a person that is on SSI. He wasn't at the house so if I didn't pay the amount they would have taken it and charged storage fees... hopefully karma returns and one of their family members gets stuck with an insane bill. The only positive was we had the nicest man that picked up the wheelchair and was very friendly and helpful... totally disgusting like they don't make enough money elsewhere. It's a freakin wheelchair... read more

I was charged $254.34 plus a $9.54 "convenience fee" (Huh ?!) for towing my car approximately 5 feet, a procedure that took well under 5 minutes. The driver was rude and started to leave before I had confirmed that my car was drivable. Highly unprofessional. read more

They are collaborating with the troopers to tow you at every high price. The tech who comes to you never wants to talk to the driver. AVOID THEM!, It's robbery without violence!!!! read more

Thieves!! A bunch of scammers do NOT let them tow your vehicle they will charge double to triple the amount they're SUCH SCAMMERS DO NOT TRUST THEM! Very inconsistent, I had an accident and went to get my vehicle and they were asking different prices. They asked $1,200 to be able to get my car or $600 plus the title but when the manager came he asked for $800 or the title only. The two girls in front spent like 5minutes explaining how it's the state's fee and a bunch of other crap but suddenly when manager came he gave me different price options.. if I could give 0 stars I would. Bunch of greedy scammers who are trying to milk people off their money bunch of assholes AVOID THEM!!! Oh btw they're the interstate towing inc in westover Chicopee read more

Just wanted to write this review. We were searching for our missing relative at the Ct River. My car got stuck and they lied about the law. The driver said it was submerged and is undrivable. My car was stuck in the mud not at all submerged. They would not allow me to get my belongings. They also lost my keys. The very large guy, and spanish girl at the front window was extremley rude and threatening. She was screaming we live for this shit. What taking advantage of people. We were charged 900.00 and had to make a set of key for 300.00. The city of Chicopee needs to really look at how they treat people and cancel their contract. Not deserving of that kind of money from Chicopee. read more

Thieves, and the girl in front handling the phone line should be fired. You don't hang up on customers trying to conduct business. Took a physical trip to the Chicopee office to help her change her point of view, which entailed "not my problem" at first. read more

Had an accident on thanksgiving stressful enough until I dealt with their outrageous billing practices. Truly a scam operation. Over $700 for less than one day on their lot with ridiculous costs like $268 for "Drum disposal" (where is it?) and $82 for disconnect the battery, yet it's still connected... what a joke! First said it was $350+ but then doubled the price 2 hrs later when I showed up to remove the car. read more

they allowed another tow truck to ram into my vehicle and the general manager is a rude, unprofessional individual. Won't take financial responsibility for it! To make matters worse they CHARGED me for "watching" my vehicle. Now I'm in a terrible financial mess, I'm trying hard to sort out. Stay away from this company. Scammers. And cheaters. read more

Excellent service. Friendly. Efficient. Used them for towing, they were great. 24 hr service. Several locations in Western MA.

Billed $29,852,73. Had to use these guys to recover one of our rigs that went off the road and straddled the guard rail. Messed up the under the tractor pretty good. little to no damage to the trailer. Trailer was empty. Yet they bring FOUR ROTATOR TOW TRUCKS, Heavy DUTY TRACTOR, A SKID LOADER TO MOVE FREIGHT I GUESS OUT OF THE EMPTY TRAILER? , And bunch more of smaller fees like admin fees $2555.97, Fuel transfer for $1500, By the way where is my fuel you took? I sure it went in your trucks. Steve Wadhams Pres. Rist Transport Ltd. read more

Professional. Friendly. Personable. Timely.... The transaction and interaction with Interstate was so perfect and smooth that I thought it was a sham, but it wasn't. Their tow truck driver was the epitome of great customer service! It was such a different experience than the cold, monotone, impersonal drivers that have come from others towing places. Hopefully I won't need Interstate's towing services in the future, I mean who really wants car troubles, right? But if I do I hope they continue with the same level of service that I received last night/this morning! read more

update to previous review. on 9/23 I had my tire blow out on the mass pike while traveling with my daughter and dog. We pulled over at mm 98 contacted state police and they dispatched this company. mass pike is only contracted w certain tow companies so AAA was of no use. upon driver arriving I asked him about putting the spare tire. the driver then said these vehicles do not have a spare and put the vehicle on the flatbed . Later that was found to be a lie. there is a spare. I was towed to Wagner in Shrewsbury, we immediately got off the pike through an access road and took a short cut . less than 5 miles to Wagner and was charged 226.00 and on top of that a 1.20 charge for the toll! like what?! Bunch of dishonest crooks read more

The driver showed up in about ten minutes and solved my locked ignition in about another 10. Fast, courteous, competent. Great Job!

Constant with the best sevices parking and security you call and dont have to wait a lot time the Kwon how to take care of my car the Best the truck,and courtesies are the service I give you 5 start on the name of children's future. Thanks read more

Interstate Towing - This is on Westover ma - Towing Near Me - Chicopee, Massachusetts

My car was stored there after my accident on the 17th of September. My GPS was stolen from my car. I called and they wouldn't even check the tape to see if someone took it. This is wrong on so many levels. He said "no one here would do that", but my GPS is gone just the same. read more

AWFUL experience... I would literally rather push my car than use this company ever again. They showed up an hour later than the time promised, then the driver couldn't wait FIVE minutes for me to contact AAA to fix the misunderstanding that occurred ... then once AAA contacted the dispatcher to let them know that they could in fact tow my car they sent a whole new driver (when the other one had left 5 minutes prior so clearly couldn't have been more than 2 streets away) who once again showed up 45minutes later than the promised time. And on top of that they were completely rude and unprofessional throughout the entire process. read more

My car broken in their parking lot in Stubridge. Would think it was a easy tow! Took them 7 hours to tow it. And them they towed it too the wrong place So now send them back and the key was in the drop box. So now need a new tow. Now 3 hours for this tow. Finally made it too the right place almost 72 hours later! read more

Quick and awesome service Driver was very polite well mannered wouldn't let me do anything made sure that everything was OK before I left and gave me all the information that I needed to know about a donut tire read more

Wow what a garbage company. Yikes, don't let these people near your vehicle! Dishonest, rude, especially Laura, she is the worst. It's too bad Interstate has a person like her working for them, she is further ruining the already bad reputation. If someone says your vehicle is going to Interstate towing- STOP! Do whatever you can to avoid them! read more

Bad experience- got certified letter regarding storage fee for a truck I have not owned since 2014 with 2 subsequent owners. Was told i had to prove i was no longer an owner it was not their responsibility. Threatened us that we would never be able to register another vehicle if we did not pay. Refused to call NH DMV To get correct info. Lucky for us NH DMV went out of their way and called them to get it straightened out read more

Bad experience with this towing company. They have the biggest and best tow trucks but no heart! I was told $35.00 a night to keep my car after two nights it went up to $85.00! When I called and questioned this the man on the phone was rude and told me not to worry about it my insurance would pay for it. Guess what they won't! I'm an elderly female, the tow driver dropped me off at a Dunkin' Donuts and offered no assistance. A stranger in the parking lot came over and helped me with my luggage, as he gave the tow driver a dirty look. Do not use this company! Apparently they have a contract with Mass police or a relative on the force. This is sad and not the way to run a business! read more

The owner (I'm guessing) was a fucking ASSHOLE. Got into a screaming match with him because he asked if I was the owner to my vehicle which I technically am but the bank is as well because I have a loan on it, was confused and could have just explained that as long as it registered to me I could sign the release papers and be on my way but instead was just beyond rude. F$ck you, dude. I don't know why people gotta be rude to strangers ESPECIALLY dealing with them everyday. If I could give no stars, I would. Hope you see this asshole. STAY AWAY FROM THIS COMPANY. Oh btw the one in Westfield MA! read more

Mixed review here. Broke down on the way to the Cape and enjoyed a quick response with a very pleasant and professional driver/operator. However since this was after hours I needed to wait until the office opened to resolve my issue and have the car taken to a shop. This process could have gone smoother- and in fact was a lot more difficult than it had to be given the fact that I was now on vacation didn't have access to a fax or printer or scanner. So working from the local library I had to make 3 separate trips and multiple phone calls to complete the necessary paperwork, which could have been sent all at once to begin with after the first conversation. After sending. And calling to confirm I was informed the next day that my car never arrived at the designated repair shop. Another call and I was told the paperwork needed to have a box checked (again I called the day before to confirm everything was received and good to go). Oh and since the paperwork was not correct that will be an additional night storage fee- thank you very much... not to mention another day without my car. Now when you break down on the highway you have no choice who to call- but if you do I thought I'd share my experience. Driver 5 stars- office no stars. read more

I was stuck out of state w transmission problems. I called AAA. An Interstate driver was dispatched. He arrived promptly and loaded the vehicle quickly. He dropped me off at my request to a nearby business where I met my wife. He was friendly and polite. I heard from the auto shop that the vehicle had arrived. Highly recommend read more

Interstate Towing towed my car from my street to their office 3 miles away. When I got there to pay my fee, I saw a big sign in their lobby that says the tow cost is $90. I thought to myself well that's reasonable. Not so fast. When I got my bill it was $175. How did $90 go to $175, you may ask. Well when I looked at the charges, there were some ridiculous fees with equally ridiculous names: sublet fee, storage fee, notification fee (huh?). Where did my hard earned money go? Well it's pretty obvious from what you see in their office: freshly painted walls, iPad to play with in the lobby, new security cameras, 10 flatscreen TVs (I'm not even joking). And in addition to all of this, they have a sign next to the check out that mocks their own customers. It reads: "If you parked in the no parking zone outside, then you should think about why your car is in here in the first place." That's not funny, that's just cruel. You're taking people's hard earned money for useless services and then laugh at their pain. I will never recommend this company to anyone. read more

Wicked fast. Kept me updated and changed my tire in a smooth efficient manner.

I would have given a five star rating but the wrecker showed up 35 minutes after we were told max time to wait was one hour. On the plus side I will give the driver (372) was extremely polite and efficient a 5 star rating, He just started his shift and we were his first brake down. Truck well kept but he should get a new floor jack the one he had was falling apart (seized wheel and broken return spring. read more

Driver was very thorough, safe and helpful! I also have my dog with me, and the driver was very sweet to my dog and happy to let me dog ride along with us in the cab. He was pleasant to ride along with. This company also has great upgraded trucks. The interior is roomy and very comfortable. The driver was personable, polite and professional. I would definitely recommend this company! They are a very safe tow company! They are also very busy so just keep that in mind. Also if you have AAA, you can go through this company too. read more

My car broke down on the Mass Pike in Warren today. Interstate Towing was called to assist me. They arrived promptly and Caine the driver was great. He took great care of my vehicle and was concerned with my safety. He waited a few minutes with me until my ride arrived. He met me at the dealership and took care of off loading promptly. Great employee and your company is lucky to have him. read more

Horrible customer service!!!! The worst towing company I have ever dealt with! Their female customer representative that answer the call is extremely rude and very unprofessional! Having to wait for tire service for over two hours with two small children in the car ,and their representative that could care less is unacceptable! We will not be using any of their towing services. We will boycott them! read more

I needed tow service as I was stuck and AAA dispatched Interstate Towing. Prior to them arriving an off duty tow truck driver indicated a flat bed tuck may not fit where I was. I then called Interstate to alert them of this. The dispatcher said all they have are flatbed trucks and canceled the call without resolution. I then had to call AAA again and the dispatched another tow company which did not arrive. I then called AAA again and they dispatched Interstate once again. The driver shows up in a flatbed truck. He immediately indicated our company does not go more than 20 feet the pavement. The driver never assessed the situation and left. The driver was very short and rude. Even the police officer on scene tried to convince him it was doable but he wasn't listening. The driver later said if it was a cash deal he would have done it. I then called AAA again and Hampshire Towing was called and they had my car out in 5 min. No thanks to Matt from Interstate and a big thank you to Hampshire Towing!!! read more

After you're in a accident your nerves are fried and you can be emotional. The tow truck driver we had was extremely kind and helpful. Wish I could remember his name. I will be for ever grateful for his kindness. read more

THE worst tow truck company out there in my opinion! Wrote all over my car and left it there for me to clean! Told me soap and water would clean it off and I've been here for 1 hour tryna fight with the paint! This is ridiculous do your job a little better please! read more

It was a very hot day and I had a car full of groceries so I was incredibly happy to see the driver well before my estimated time. He was very nice and helpful, thanks again!! read more

I wish I got the gentleman's name who towed me. Younger man. But was so polite and courteous. I was stuck in Worcester MA and had to get back to CT. He wasn't rude or upset about the long trip. Very friendly. Would highly recommend them in a stressful situation. read more

I recently had my toolbox towed by interstate. They did a number on my toolbox. Over 5000$ worth of damage. I pursued their insurance company only to be screwed around for over a month and told that they don't cover toolbox's. The owner refuses to answer calls or get back to me. I was told in the beginning that I "should just fix it myself". What they managed to do to my toolbox is beyond comprehension. And their response really has been a shining example of what kind of company they are. An awful, shady, and untrustworthy one. Don't trust your cherished possessions to these guys. They will damage it and expect you to "fix it yourself". Absolutely awful company. read more

Stay away from this company - Incompetent !!! I had mechanical problems with 2010 Lexus which died in my garage with a battery issue. Called AAA and they dispatched Interstate. Driver tried to jump battery but this didn't work. Instead of looking inside the vehicle and noticing Transmission lock key, which he could have easily activated to put the car in neutral, he ended up needlessly dragging the vehicle out of the garage which can cause severe damage to the vehicle. The tow was $4.75 a mile after 5 free miles from AAA, total bill was $98.00 for 20 mile trip to Hartford. When I contacted the manager to discuss why the driver just didn't look inside the vehicle and use the transmission lock device, he made excuses and it was clear the proper training was never given to the driver. One would think that the company would train their drivers a little better so as not to cause needless damage to vehicles they tow. Although vehicle was not damaged, the manager didn't seem too concerned and said he'd talk with the driver. Manager called me back and immediately denied wrongdoing. Once the manager reviewed the paperwork and noticed the tow waiver was signed he could not care less. He then became argumentative and acted like and said he was doing me a favor by calling me back. Terrible attitude. At this point, I had had enough and hung up. Avoid this company !!! Clueless, expensive, and reckless. This same review is being sent to AAA. read more