Towed my car in Springfield mass and left five people stranded in the most dangerous city in mass…read moreand refused to realize the car until 9am the next day... we are not from here and have no one to call.

Francisco arrived right on time to pick up our BMW which wouldn't start or move - he was able to…read moreput a charger on it, start the car and get it loaded onto the tow truck very efficiently - he was super helpful and so pleasant to deal with. Francisco is a real asset for FJR Towing.

I also didn't have the best experience there. Some of the staff were rude, did not go out of their…read moreway. Just couldn't have cared less about people.

I didnt have the best experience there. Some of the staff were rude, did not go out of thir way…read moreto help, just could care less about people skills.

Please everyone in the trucking industry stay away from these scam artists i totally regret even…read moredoing business with these con artists they over charge me 1600 dollars for things I didn't request I should have listened to the negative reviews about this company please stay far away they Will Scam you out of money these people have the worst attitudes I have ever seen and they do not care. Dave, Billy. Tracy and Yvonne are the Scam artist of this company don't ever do business here.

I would not recommend this company. Read all reviews on Google as well. Wrong tires were put on my…read moretrailer and the wrong door seals were used.

I managed to drive over an embankment today, leaving my car semi-suspended in the air, caught in a…read moretree stump. AAA looked at situation and told me they wouldn't even try to help, as it was unlikely they could move the car without severely damaging it. A friend suggested I call Red's. I cannot recommend Red's Towing highly enough. They came promptly. They acted professionally and skillfully. They were kind and helpful. Not a single one told me by word or gesture that I was an idiot. They made sure my car was driveable and then went merrily on their way. (My car was not only driveable, it was totally undamaged!) I hope to never need them professionally again, but if I do, they will be my first choice. Special shoutout to Ben (on the phone) and Chris F, David M, Garrett W & Yomir L. You guys were amazing!!!

West Springfield police took my car and brought it over to Red's. I fought with dispatch and the…read moremanager over the phone for 3 days before they finally released my car for $500+. They lost my car keys and made me wait a whole other 24 hours to replace my keys. they told me multiple times they didn't have my car and they didn't know where it was even told me that some random tow truck had picked up my car without saying a word when I got to the tow yard my car was still sitting in the lot. they finally dropped off my car when I left to Florida when I came back from my trip and entered the car I found mice dropping and stuff randomly bitten up in the car (I've never had this problem with any of my other cars in my drive way). when I called and asked about it I got cussed out by the man who answered the phone and after getting cussed out he hung up on my face.

New to the area…read more When check engine light came on, I brought it to Felix's, which is up the road, from us and open 7 days a week. They admitted they did not have equipment to work on thermostat for Chevy Cruze. Though, I had a very reasonably priced oil change and I appreciated their being up front, just seems odd, they could not work on a Cruze. Wound up taking car to former mechanic in West Hartford.

Not a good place to take your car. I was charge $96 for nothing. My passenger side front window…read morecouldn't go down and I drop my car off for a diagnostic and possible fixing. After a few hours I got a call from one of the mechanic saying; his exact words " 1. My driver side power window switch was no good, 2. He has to fix the switch first before he can tell if there's going to be another problem ". What? I thought you diagnosed a car as a mechanic and recommend what need to be fix. Long story short it wasn't my driver side power window switch, it was my front passenger side window motor that needed to be replaced. He lie to me. Now! don't get me wrong I believe the owner is a good and honest person, but as you know some employees will always steal. I have attached a pic of what needed to be changed.

Nice fellow stopped by and helped me jump the car battery through my insurance. He took care of the…read moreextra charge without hesitation. Got here as soon as he could.

We were driving from New Hampshire to Philadelphia to visit our son in college. Our car was…read moredriving poorly, shaking and wobbling, so I pulled off the Interstate in Holyoke, MA. As soon as I pulled off, it felt like the tire burst, but as we found out later it was actually a couple of studs holding the wheel on had sheered completely off somehow. We are new to the area and had literally just had the vehicle inspected in NH to register it the week prior, so it was surprising something so big would happen so soon afterward, but I digress. We have USAA roadside assistance. You get no choice in your tow-truck company, so we didn't choose Casiano's ourselves per se, but at that point we just desperately wanted to be off the exit ramp and had no notion that they would no-show. We were given a window of 60-90 minutes. We also got a little link that supposedly shows where the tow-person is located. I opened it up every so often and he would actually be farther away the closer we got to the end of the time limit. Like it would say he was "8-38 minutes away." Then "14-44." It just kept changing and in the opposite direction. It was January but thankfully it was mid-day so while I wouldn't say it was warm, it could have been much worse, especially with two kids in the car. We are those "give the benefit of the doubt" kinda customers, but at 90 minutes we tried to call to get a status and no answer. So we called USAA and the dispatcher said, "well it shows him as 11 minutes out, so I don't want to dispatch a new one in case he shows up," and asked us to wait another 30 minutes, to which we reluctantly agreed. But she had tried to call him too, and he never answered for her, either. During the 30 extra minutes, a cop came by. He was super friendly and I gather when a cop calls a towing company in Massachusetts, they come ASAP because he got us a tow within 10-15 minutes. We called USAA back and said we couldn't wait the full extra time for Casiano's (and had no faith he would show, regardless, since he hadn't answered repeated phone calls) because we had to get off of the off-ramp at the cop's behest, and she said we could get reimbursed for the cost of the tow. She also said the tow-truck driver at Casiano's had claimed to have already done the job. So, not only did he no-show, but he also lied outright by claiming to have done the job to our insurance company. As our 10-year-old said, "that's not being honest." And our 13-year-old said "he's just being lazy." Special shout out to our policeman friend who got the ball rolling and to Ernie's Towing, who did show up, quickly, and drove us to Firestone to get our baby looked at.

Lovked myself out of my car at midnight after a long day. took 3.5 hours to get someone here, but…read moremostly due to another company bailing on be after 2 hours. with little hope left, my insurance reassigned me with CMV and they arrived and got my car open in less than 5 mins and I could finally get into my house and go to bed. miracle workers here, so incredibly appreciated!!!

I requested roadside service from my insurance today at about 1:40 am to change a flat tire. It…read moretook about 20 minutes to get confirmed with a company. The ETA was 45-80 minutes. 75-78 minutes later the ETA said they'd be arriving soon and then it changed to 20 minutes. Once the 20 minutes were up, it changed to 35 minutes. I called and got no answer. Called again and was told that the ETA kept getting pushed back because of snow plows. Once again the ETA says it is arriving soon, and was then pushed back again. They sent a car out from Connecticut to the Bronx which is a just a little over 1.5 hours. I checked the traffic several times and saw that there were no delays despite them saying that there was traffic due to snow plows. My frustration comes from the 2 times where the ETA time reached a point where the arrival said it is arriving soon but instead the time kept getting pushed back. In total it took about 2.5 hours for the assistance to arrive. It that time would have been clear from the beginning I would have had a chance to call my insurance to schedule with someone else. It looks to me (from my experience and other reviews) like they accept all calls regardless of distance and mislead customers and insurance companies with ETA's to secure business. Absolutely horrible experience and I will be submitting a complaint with my insurance company.