Professional. Friendly. Personable. Timely.... The transaction and interaction with Interstate was…read moreso perfect and smooth that I thought it was a sham, but it wasn't. Their tow truck driver was the epitome of great customer service! It was such a different experience than the cold, monotone, impersonal drivers that have come from others towing places. Hopefully I won't need Interstate's towing services in the future, I mean who really wants car troubles, right? But if I do I hope they continue with the same level of service that I received last night/this morning!

I was charged $254.34 plus a $9.54 "convenience fee" (Huh ?!) for towing my car approximately 5…read morefeet, a procedure that took well under 5 minutes. The driver was rude and started to leave before I had confirmed that my car was drivable. Highly unprofessional.

Nice fellow stopped by and helped me jump the car battery through my insurance. He took care of the…read moreextra charge without hesitation. Got here as soon as he could.

We were driving from New Hampshire to Philadelphia to visit our son in college. Our car was…read moredriving poorly, shaking and wobbling, so I pulled off the Interstate in Holyoke, MA. As soon as I pulled off, it felt like the tire burst, but as we found out later it was actually a couple of studs holding the wheel on had sheered completely off somehow. We are new to the area and had literally just had the vehicle inspected in NH to register it the week prior, so it was surprising something so big would happen so soon afterward, but I digress. We have USAA roadside assistance. You get no choice in your tow-truck company, so we didn't choose Casiano's ourselves per se, but at that point we just desperately wanted to be off the exit ramp and had no notion that they would no-show. We were given a window of 60-90 minutes. We also got a little link that supposedly shows where the tow-person is located. I opened it up every so often and he would actually be farther away the closer we got to the end of the time limit. Like it would say he was "8-38 minutes away." Then "14-44." It just kept changing and in the opposite direction. It was January but thankfully it was mid-day so while I wouldn't say it was warm, it could have been much worse, especially with two kids in the car. We are those "give the benefit of the doubt" kinda customers, but at 90 minutes we tried to call to get a status and no answer. So we called USAA and the dispatcher said, "well it shows him as 11 minutes out, so I don't want to dispatch a new one in case he shows up," and asked us to wait another 30 minutes, to which we reluctantly agreed. But she had tried to call him too, and he never answered for her, either. During the 30 extra minutes, a cop came by. He was super friendly and I gather when a cop calls a towing company in Massachusetts, they come ASAP because he got us a tow within 10-15 minutes. We called USAA back and said we couldn't wait the full extra time for Casiano's (and had no faith he would show, regardless, since he hadn't answered repeated phone calls) because we had to get off of the off-ramp at the cop's behest, and she said we could get reimbursed for the cost of the tow. She also said the tow-truck driver at Casiano's had claimed to have already done the job. So, not only did he no-show, but he also lied outright by claiming to have done the job to our insurance company. As our 10-year-old said, "that's not being honest." And our 13-year-old said "he's just being lazy." Special shout out to our policeman friend who got the ball rolling and to Ernie's Towing, who did show up, quickly, and drove us to Firestone to get our baby looked at.

I managed to drive over an embankment today, leaving my car semi-suspended in the air, caught in a…read moretree stump. AAA looked at situation and told me they wouldn't even try to help, as it was unlikely they could move the car without severely damaging it. A friend suggested I call Red's. I cannot recommend Red's Towing highly enough. They came promptly. They acted professionally and skillfully. They were kind and helpful. Not a single one told me by word or gesture that I was an idiot. They made sure my car was driveable and then went merrily on their way. (My car was not only driveable, it was totally undamaged!) I hope to never need them professionally again, but if I do, they will be my first choice. Special shoutout to Ben (on the phone) and Chris F, David M, Garrett W & Yomir L. You guys were amazing!!!

West Springfield police took my car and brought it over to Red's. I fought with dispatch and the…read moremanager over the phone for 3 days before they finally released my car for $500+. They lost my car keys and made me wait a whole other 24 hours to replace my keys. they told me multiple times they didn't have my car and they didn't know where it was even told me that some random tow truck had picked up my car without saying a word when I got to the tow yard my car was still sitting in the lot. they finally dropped off my car when I left to Florida when I came back from my trip and entered the car I found mice dropping and stuff randomly bitten up in the car (I've never had this problem with any of my other cars in my drive way). when I called and asked about it I got cussed out by the man who answered the phone and after getting cussed out he hung up on my face.

From -2 to +100 -- Mascaro's Towing is a LIFESAVER!…read more I don't even know where to begin--my day was off to a terrible start. I was stressed, frustrated, and stuck with a car issue at my child's school, unsure how I was going to get it home. I felt completely overwhelmed... until I found Mascaro's Towing Service Station. Let me tell you--this company turned my whole day around. From the first phone call, they were polite, professional, super accommodating, and genuinely kind. They treated me like more than just a customer--they treated me like a human being having a rough day. The service was FAST, the team was thoughtful, and the price? Incredibly reasonable! I was expecting to pay way more, and honestly, I would have happily paid it for the peace of mind they gave me. But no--they delivered amazing service without taking advantage of my situation. If I could give 10 stars, I would. Actually--make it 100! They towed more than just my car... they towed away my stress, my anxiety, and my bad mood. I'm so grateful I found them. Thank you, Mascaro's--you truly saved the day. If you need a tow, stop scrolling and CALL THEM!!! You won't regret it! shout out to Ronny and the gentleman who dropped off my car. I regret not getting his name. God bless you.

Would like to say thank you again to Mr. Mascaro. (Can't remember his first name) for rescuing me…read moreon Boston road today.. he helped me so much.. brought me to Town Fair tire to get my tires fixed.. he made me feel so much better, and made a bad day alot better.. Thank you.

Towed my car in Springfield mass and left five people stranded in the most dangerous city in mass…read moreand refused to realize the car until 9am the next day... we are not from here and have no one to call.

Francisco arrived right on time to pick up our BMW which wouldn't start or move - he was able to…read moreput a charger on it, start the car and get it loaded onto the tow truck very efficiently - he was super helpful and so pleasant to deal with. Francisco is a real asset for FJR Towing.

New to the area…read more When check engine light came on, I brought it to Felix's, which is up the road, from us and open 7 days a week. They admitted they did not have equipment to work on thermostat for Chevy Cruze. Though, I had a very reasonably priced oil change and I appreciated their being up front, just seems odd, they could not work on a Cruze. Wound up taking car to former mechanic in West Hartford.

Not a good place to take your car. I was charge $96 for nothing. My passenger side front window…read morecouldn't go down and I drop my car off for a diagnostic and possible fixing. After a few hours I got a call from one of the mechanic saying; his exact words " 1. My driver side power window switch was no good, 2. He has to fix the switch first before he can tell if there's going to be another problem ". What? I thought you diagnosed a car as a mechanic and recommend what need to be fix. Long story short it wasn't my driver side power window switch, it was my front passenger side window motor that needed to be replaced. He lie to me. Now! don't get me wrong I believe the owner is a good and honest person, but as you know some employees will always steal. I have attached a pic of what needed to be changed.

Always friendly, prompt and great results!…read more I've been there at least four times. Kyle is excellent!

5 stars, wish i lived local, id be here (hopefully never!) but you know what i mean…read more kyle is an all-star. i called this morning for an impromptu PPI, he hooked me up and did it right, thanks again! palomba st dealers on the other hand, well they are shady, but L & S is on my short list of good guys, so act accordingly. nothing used about this yelp!