I managed to drive over an embankment today, leaving my car semi-suspended in the air, caught in a…read moretree stump. AAA looked at situation and told me they wouldn't even try to help, as it was unlikely they could move the car without severely damaging it. A friend suggested I call Red's. I cannot recommend Red's Towing highly enough. They came promptly. They acted professionally and skillfully. They were kind and helpful. Not a single one told me by word or gesture that I was an idiot. They made sure my car was driveable and then went merrily on their way. (My car was not only driveable, it was totally undamaged!) I hope to never need them professionally again, but if I do, they will be my first choice. Special shoutout to Ben (on the phone) and Chris F, David M, Garrett W & Yomir L. You guys were amazing!!!

One is supposed to call ahead so that an employee can be dispatched from the West Springfield…read moreoffice to this unmanned lot on Main Street in Holyoke with an estimated arrival time of thirty minutes. My partner and I (her ride here) waited in my car and two cold and disgruntled men waited shivering outside, in twenty degree weather, while we occasionally tried to get assurance from the office that someone was indeed coming, but it was more than an hour after our initial call before someone arrived. The rigmarole of faxing paperwork back and forth to the main office commenced at this point, and at this writing, 1:20 in, we're still waiting to retrieve the car and be on our way. The office dispatcher or whoever answered the phone, however understandably weary of receiving angry callers, was neither polite nor helpful, and certainly unapologetic for having promised a wildly inaccurate wait time. She put me on hold mid-sentence without warning at one point, and before hanging up on me, snarled, 'it's not even your car!' If Red's is going to brag on their hold message of sixty years of family service, they ought to be able to deliver some in the present. Their ability to handle moose removal means nothing to struggling middle class working folk who merely want to pay their bloated fee to recover their car and return to work.

For a call in the morning, they responded promptly and the truck arrived when promised. Very nice…read moredriver, and he knew what to do. I'd call them again, except that I hope I won't ever have to!

The rating was based on an double charge of my bank card without my knowledge…read more I used their service was because their phone number was right next to a main road on Holyoke, MA, 01040. The service was done, and I paid for that a couple of hundreds dollars. Days later, surprisingly, my bank card got another charge for the same amount of the a couple of hundreds dollars. It seems the office lady over there knew what's going on ( Was that double charge made purposely?? And, if I didn't check my bank statement, my money would be gone like that??) and sounds rude to me about my bank card got a second charge. She agreed to put the money back to my card finally but there's no apologize about the wrong charge. I believe the 2-star rating is a higher rating compared to what they did like that. The thing is: it doesn't seem like they would like to correct what they've done wrong. God Bless those businesses that they can realize they're not supposed to do that and stop doing it!

I took my car to TJ auto sales met with Fonzie had to have the roof redone he was very professional…read moreand caring and had my car done within a day would highly recommend TJ auto body.

I was in an auto accident and didn't know what to do but a friend of mine recommend me to this auto…read morebody shop where her Fiance works at. Told me his work is highly recommend. I went with them and they did a 100 percent satisfactory job. Alfonso was quick, trusted, and knowledgeable in his work. My car looks like it was never crashed into. If I ever need work on my car in the future i would definitely come back to this shop.

Towed my car in Springfield mass and left five people stranded in the most dangerous city in mass…read moreand refused to realize the car until 9am the next day... we are not from here and have no one to call.

Francisco arrived right on time to pick up our BMW which wouldn't start or move - he was able to…read moreput a charger on it, start the car and get it loaded onto the tow truck very efficiently - he was super helpful and so pleasant to deal with. Francisco is a real asset for FJR Towing.

From -2 to +100 -- Mascaro's Towing is a LIFESAVER!…read more I don't even know where to begin--my day was off to a terrible start. I was stressed, frustrated, and stuck with a car issue at my child's school, unsure how I was going to get it home. I felt completely overwhelmed... until I found Mascaro's Towing Service Station. Let me tell you--this company turned my whole day around. From the first phone call, they were polite, professional, super accommodating, and genuinely kind. They treated me like more than just a customer--they treated me like a human being having a rough day. The service was FAST, the team was thoughtful, and the price? Incredibly reasonable! I was expecting to pay way more, and honestly, I would have happily paid it for the peace of mind they gave me. But no--they delivered amazing service without taking advantage of my situation. If I could give 10 stars, I would. Actually--make it 100! They towed more than just my car... they towed away my stress, my anxiety, and my bad mood. I'm so grateful I found them. Thank you, Mascaro's--you truly saved the day. If you need a tow, stop scrolling and CALL THEM!!! You won't regret it! shout out to Ronny and the gentleman who dropped off my car. I regret not getting his name. God bless you.

Would like to say thank you again to Mr. Mascaro. (Can't remember his first name) for rescuing me…read moreon Boston road today.. he helped me so much.. brought me to Town Fair tire to get my tires fixed.. he made me feel so much better, and made a bad day alot better.. Thank you.

Travelling from VT to CT On a holiday weekend, we got stuck in Chicopee, MA. Jay's Towing was…read moregreat! Roberto was exceptional - professional, kind, and concerned about my safety, not about taking advantage of my sitation. Extremely fair pricing, especially for my long tow needs, they are not out to gouge anyone. Highly recommended for their excellent and honest service!

My car broke down and i had to call a tow. Jays towing came and picked me and my car up and didnt…read morecharge me a lot the driver was very polite he even looked at my car to see if he could find the problem excellent service

Highly recommend! 5 stars all day. I called about 10 towing companies, Red Light had the best…read morevalue. Friendly, professional, and took great care of my vehicle. I wouldn't hesitate to use them again.

I was directed to Red Light by my insurance's roadside assistance. The driver said that he was…read morefinishing another job, and wasn't sure about the time but estimated one hour. As of about 3 hours later, the tow had not arrived; when I called the driver back, he said he was still on a job, in a town 40+ miles away. I'd recommend against using their tow services unless your idea of a good time is wasting the better part of a day with no actual assistance.

Great service from Xavier. My teen daughter was running errands when she got locked out of her car…read moreon a freezing day. Xavier responded promptly for a reasonable price. He got her car unlocked and she was quickly back on the road. I will definitely keep this number for future use. Thank you!