I've been here many times. I drive from New Orleans to Chicago and visa versa a few times a year, and I try to work my schedule around getting here at lunch or dinner.
The last couple of times have been less than optimal.
The people here are fantastic. Family or friends maybe of the Neelys possibly???. Just seems they've all worked here for a long time. They have their routine down.
So.. I came in this time (July 2019) had to use the toilet first, as I walked thru the door someone yelled "take a menu and sit where you want"... I pointed and said "going to the toilet", she said "take a menu with you" .. (I didn't).
Since I'm on the toilet part, I saw a guy with mop and broom coming out of the toilet area, and there was a "wet floor" caution in front of the door.
Yeah! A clean washroom! Excellent!
Doesn't always happen when traveling.
I opened the door and.... yuk.
Looks like another floor might have been mopped then.
I stepped to the urinal, and it looks like dried old urine (multiple layers) all over the urinal. I carefully did my business and went to a dirty sink.
You know how there's a sink, and soap, but the sink and faucet is so unclean that you think the soap might not be strong enough to make you clean if you touch it???
A dilema, I know. I had to wash my hands. No paper towels.
You know the manager and/or owner have to be seeing this on the daily, butt....apparently not important.
But enough toilet review.
I came back to grab a menu (cringing to think others may have taken one into that unsanitary washroom).
I kind of knew what I wanted, so I looked (didn't touch) the menus splayed on the table and a server came up, leaned over and asked what I wanted.
I ordered a 2 meat combo with baked beans and potato salad.
THE FOOD: The baked beans are the best I've had hands down. Anywhere. The bean taste, sweet with molasses, spiked with pieces of pork, bbq flavor. Wow. I could eat a quart myself!
Potato Salad is very good. Creamy and chunky with potato. Tasty.
The meats.... I got ribs and chicken and both have the same good and bad things about them.
The good.... awesome Smokey flavor and an amazing bbq sauce! The meats are tasty and flavorful. Fall off the bone.
The bad.... The ribs fell off the bone, but were just a tad dry. The bone ends crumbled from overcook. Could have used more sauce. The chicken.. when I split the breast looked moist and delicious inside but when I started eating, had a dry, get caught in your throat quality. Could have used more sauce.
(At some point my server came by while I was eating and dropped off the bill on the table).
Why didn't ask for more sauce? I never saw the server again after she put the bill on my table. And I didn't want to walk around to the cashier while the food was getting cold and drying out!
Anyway, I ate it. And the great white bread it comes with. Why does white bread taste so good here??
I was reading a paper, so I left my credit card on the table waiting for the server to pick it up, but that never happened.
15 minutes later, I walked up to the take out cashier area and paid it.
Moral of the story??
This was 5 star years ago.
It's kind of run down now, not so clean, not so customer focused. Not too much attention on keeping the meat moist. Still great sauces and sides, but only GOOD meat quality.
Very poor upkeep on tables/chairs, and horrendous conditions in the men's room.
C'mon Neelys!! Do better! read more