We purchased some materials for our bathroom we are renovating. During our first visit the owner was very nice. Recently we realized we were short some material and ordered 50 ft of tile. Because the order was small, the owner of Intermarble, Roberto, decided to add delivery charges and an extra package of tiles in order to make some money on the order. When we questioned the price he simply said, "you need these tiles to finish the job, either pay me or I will absorb the cost and not sell to you."
I guess business during Covid must be so good he can treat repeat customers like they are at his mercy.
However, we called the wholesale distributor for the tiles and found another retailer, Precision Kitchen and Bath, located in Port Washington and close to Intermarble. Unlike Intermarble, the sales agent at Precision Kitchen and Bath was so nice and attentive. We bought our tiles and very happy with the outcome.
As for Roberto, he failed to realize we have 2 additional bathrooms to renovate as well as our neighbor is asking for a recommendation on where to buy the same materials. It's no surprise which company I will NOT recommend. read more