Great hotel! My room came with amazing views and the service was top notch. My only issue is that the entrance does not have easy access for large suitcases or wheel-chair bound individuals. The location is awesome, with many shopping options on the ground level. read more

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Hotel is amazing. Staff as well. Enjoyed the one night stay. 4 friends 2 rooms. Caveat once home found they overcharged my room which had the "valet charge" by $30.21. Not much you say but when calling hotel they stated "oh it was an oversight on the original reservation". Essentially it was a "hidden fee" issue. They must be in trouble with their "cash flow" as it is apparently too much to refund. They did however offer 2 food/beverage vouchers on a future stay. RIGHT!!!! like I would stay there again, NOT! read more

Everyone knows the Inter Continental in downtown Miami as there is a HUGE neon dancing lady to be seen from afar. The hotel overlooks the bay and the Bayside park. The swimming pool area is located a third of the way up, so there are nice views from there also. However as there are a lot of skyscrapers around quite a lot of the time the pool area is in the shade. read more

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Had a wonderful stay here. Checked in with Mary late in the evening. She was so sweet and helpful in getting me oriented around the hotel. Stayed in one of their recently renovated rooms. Very clean, comfortable bed and hot shower. Will stay here again. read more

InterContinental Miami - King room. Nice desk and lounge area. - Hotels Near Me - Miami, Florida

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My #1 place to stay on Miami. Great views of Biscayne Bay and/or downtown, whichever side of the hotel you are on. It's definitely a high-end hotel...and it feels like it, in all the best ways. Easy to get to, especially if you're taking the Brightline into town from Ft Lauderdale or West Palm Beach. The Brightline+ car ride service can take you straight to the Intercontinental from the station Likewise, it can also pick you up from the hotel and drop you off at the Brightline station. Just a couple blocks from FTX Arena and a short Uber ride away from LoanDepot Park. read more

InterContinental Miami - Hotels Near Me - Miami, Florida

I haven't stayed at this hotel in over a decade but I couldn't believe how hard it has fallen. The crowd inside the hotel is atrocious, the elevators extremely slow or not working, the energy at the pool reminds me of catholic mass, the pool appears to have no more than six bottle of liquor, and the breakfast... the website for the breakfast restaurant speaks of this exquisite buffet of international foods. American and provolone singles, burnt coffee, and stale bagles/pastries is what you can expect. Whoever is managing this building needs to take notice bc it's stays like these that will turn the Intercontinental brand into the Holiday Inn. The only positive note is that the rooms are spacious and clean but below average for the $400 a night this trip cost me. read more

InterContinental Miami - Imported cheese (aka American cheese singles) at Ole! - Hotels Near Me - Miami, Florida

Beautiful location, this hotel is right on the bay with straight access to bayside where there's lots of shopping, restaurants and much more. The rooms are pretty good in size and I was pleased to get a high floor this time around. The beds are awful, maybe is a plug to get you to the spa on the 3rd floor, idk. I was a little disappointed they only offer two doubles or a king bed, doubles are hard to fit me and my little one and I like having two bed options when we travel as a family. Between the $50 per night parking and the resort fee I was hoping to get a little more. The pool was warm which was a plus but the tall buildings that surround it blocking the sun, can make for chills when stepping out. read more

As a Diamond Elite IHG member, I highly recommend this property. I may not make it back to this status in the next year because of pandemic, but I enjoyed the perks while I could. I had the opportunity to book a room at the Intercontinental Miami for a pre-cruise overnight stay. The check-in was quick and I was upgraded. The room was immaculate. The shower was the BEST. Bed was extra comfy. I had a wonderful stay and will book again. Breakfast in the morning at OLÉ was adequate and fresh. The staff acknowledged my IHG status which was appreciated. I was pleased with the location just across from BAYSIDE MARKET where the front desk recommended when I asked what was in the area. I was able to stroll and grab a dinner there. The check out was easy and a short UBER drive to my destination for my cruise. read more

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This is my favorite modern building exterior in Miami. This hotel is worth a look even if you don't stay here. It is a classy business brand, but the hotel exterior was a bit dated. SO they added 30 stories of LEDs with a an enormous hip hop dancer figure gyrating and whipping her hair. Every now and then there is a message like "Bienvenidos a Miami". All this together makes it one of the hippest hotels I've ever seen, and great mixture of classily elegant cool and wildly hip cool. I know of no other hotel that has an expensive classic Henry Moore sculpture inside, but a 20-30 story tall gyrating dancer on the exterior. It's also easy to find: just look up for the giant dancer on the side. The staff is uniformly friendly and professional. They even go out of their way to help you find services (like a local FedEx in the office buildings nearby). It's very convenient for the cruise port and business meetings downtown. Parking is a bit tough, so Uber or Lyft unless you absolutely have to have a rental car. There's limited parking on the street and the hotel parking (even other decks nearby) is quite pricey. There is a free option for navigating downtown from down to Brickell up to the museums (Bayfront Park Metromover driverless monorail station) right across the street. Metromover also connects with Metrorail, the local commuter rail. Metrorail is not free but can take you to airport on the northwest line, plus to University of Miami southbound. Longer haul intercity options are Brightline (high speed train to Fort Lauderdale and West Palm Beach) or TriRail (more traditional long haul commuter line with stops in every town all the way to West Palm Beach). In rush hour, avoid the car and take the train(s), you'll be glad you did. read more

InterContinental Miami - Gyrating LED dancer - Hotels Near Me - Miami, Florida

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4.5 Stars!!! Spacious, contemporary, sleek hotel on the waterfront. Large for weddings, conventions, reunions...or to just get lost in. Gives the feels of Loews on Collins. Near a lot of food places. (Stay away from on-site restaurant Toro Toro, except their Empanadas.) Valet parking and additional parking spaces across the driveway. Rooms have great City view. Refrigerator and full minibar but no microwave, not even on the floor, only at the front desk. Spacious bathrooms. Great service throughout and at the bar with good drink selections and price points. Walking distance from the arena & close enough to Collins Ave to feel like your there (you could walk down there too) but without the high sticker tag. Would definitely return! read more

I stayed here two weeks ago and I was treated so amazing! I have to throw a shout out to Zaria for having empathy of the airline losing my luggage that she accommodated me to have a better peace of mind and pleasurable stay while they found my luggage. I really was grateful for that because I was boarding on a cruise the next day. Henroy and Claude were also amazing and very kind holding my bags coming and going home. After cruising, I had a seven hour wait for my flight and they held my bags for me while I was waiting to get to the airport because I had stayed there prievesly. The room was clean, the tea time was so serene and peaceful. I really enjoyed that. Also in the restaurant, Toro, the waiter Clinton was extremely nice and the food was so good! Look. I'm ready to come back to Miami just to be around these smiling people! Ha! My experience here was nothing but amazing. read more

**THIS IS A PARTY HOTEL ON SATURDAYS** *VALET PARKING $48 A NIGHT* There's music EvErYwheeere!! Even the lobby looks like a disco. It's a spring breakers paradise. We arrived in a filthy rental with our little carry-on's and a Walmart bag with our soap and snacks lol!! All super tired and grungy looking and everyone here looked like a model in a music video! Today is our wedding anniversary and my sweet hubby in his target Coca-Cola t-shirt goes to Toro Toro to ask about a reservation and they told him they were slammed (it was EMPTY!!) He was upset but it made me laugh because we look TERRIBLE lollolol!! And we're old now!!! It ended up being great because we went up to our gorgeous room and cleaned up. ToroToro is a must (separate review) The view!! Wow! Day and night... beautiful! They have complimentary water bottles and coffee. They also have the mini fridge full of goodies THOSE AREN'T FREE Calm and beautiful the rest of the weekend. Thank you everyone for wonderful service at the valet and treating us as nice as those who came in fancy cars. You can hear music from the club outside in the 24th floor and even the clapping and talking lol!!! Comfy bed, huge bathroom, complimentary slippers ( thanks so much for that) A few hygiene goodies and don't worry they turn the music way down by midnight. The only thing I wish they had was better shower water pressure. My husband thought the bed was too stiff, I slept like a baby. read more

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In its heyday & even now, this hotel is popular among tourists & during the 4th. of July celebrations, its unobstructed views of the fireworks make it a great place to be at...but with that said... Hotel - Even by the managers we spoke to, it's dated & it's due for major renovations. It looks like this hotel that was built in the 80's has remained in that era with no signs of revamping itself. Room - Given that we're reward members, we were upgraded to a room with a view of the bay which was fantastic. The room was ample, lit but dated. There was a hole in the bathroom's ceiling & when we turned on the shower, black water came out which cleared moments later. One of the sheets on the bed was unclear if it was blood or steam stained. Customer service - The check-in person was helpful & again, gave us an upgraded room with a view. Rafael Lacayo - Mgr. we spoke to regarding the room/upkeep of property gave us a discount on our stay due to the unsatisfactory conditions & dissatisfaction. Kat - from the Spa was friendly & efficiently advising guests that the pool was closed due the preparation of the festivities & redirecting them to another location. For the 4th. of July, the hotel was packed but staff diligently checked everyone in. Overall, what this hotel lacks, its personnel makes up for it in service. 4th. of July festivities - Tickets for the event that included a buffet were sold via Eventbrite; unfortunately, guests that didn't have tickets were left hanging without any type of guest privileges to purchase tickets for the event. Overall, it was a bit unorganized but a nice way to see the fireworks display. Given it a 3-star simply based on customer service & great unobstructed views the property provides. read more

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A very lovely hotel in the financial area of Downtown Miami. Beautiful lobby! Things to note: #1 valet parking is the only parking available and the rate was $46 every 24 hours #2 any available close parking is between $30-$50 every 24 hours #3 it's not soundproof. I could hear people in the hallway and in the adjoining room #4 the Starbucks line is super long in the mornings #5 a daily resort fee of $20 and a credit card hold of $200 applies My room was on the 20th floor and I had great water views and views of the condo next door. The room was beautiful and clean. I couldn't open the mini fridge...and neither could my Mom, so we had no access and I didn't feel like calling room service. There is a Keurig machine, water (included in your resort fee and located over by the desk) and snacks for sale. The room is VERY roomy! They have electric blinds and the controls are located next to the bed! Loved that! Our last morning there, the cable refused to work and we had no tv :( read more

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When I was getting to business, I was told by a senior partner "provide excellent service- and you will be better than 85% of the providers out there".... The front desk folks here did not get that basic lesson. The front desk made a mess of our previously confirmed reservations...with an air of total indifference bordering on condescension, we were told we were to arrived a day late - we weren't- and our room had been given away....i ask for manager - she came out after a bit - no apology- indifference again.... My company was hosting a conference m, the front desk made no effort to contact the event coordinator until I insisted... suddenly there was a room available- with a smirk the roughly 12 year old front desk attendant gave us a low floor room with two double beds and a view of the parking lot..... we left and went to the Four Seasons, which was of course the opposite in every way... this was like that Seinfeld episode where Eliane is stuck in coach in a flight - while Jerry is In first class...."I can't go back, I won't....." of course the food at the conference was overcooked and blah.... read more

I am always excited at trying out a new Intercontinental Hotel when visiting a new city. This is one of the top hotel brands out there and so I am curious as to the differences in one hotel vs another. I am a Platinum Elite status member and so have come to expect excellent service and I was not disappointed during my check-in. My room was originally booked as a king-size bed standard room and I was upgraded to a corner unit which is larger. I also came a few hours earlier than standard check-in time and was allowed to check in early so I was double grateful for this. The check in staff was very helpful and friendly. The room was quite large and offered lots of space to move around. The bathroom was exquisite and had both a soaking tub and a separate stand up shower. Cleanliness was top notch and everything was picture perfect. The Keurig machine was broken but the front desk sent someone up who literally appeared within minutes of my call and replaced the machine and ensured the 2nd unit functioned appropriately. Parking here is $48/night with taxes. This is with in-out privileges and so you can come and go as you please. There is also a large public parking lot that is $3.50 an hour directly across from the hotel. The parking attendant was very informative and honest about explaining the economics of which option would be cheaper depending on how long you were parked for. I can't comment on the bar / food options in the hotel as my stay coincides COVID restrictions and precautions that are still prevalent around the country. I would stay here again for sure. read more

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Review is only for the bar. Had time to kill before a cruise and what a memorable way to pass the time. The bartender (i dont recall the name.. Paul?) was excellent, an expert at his craft and a great conversationalist. I ordered 'Cant Beat the Heat' that had green chili vodka, passion fruit, honey, lime, and grapefruit bitters.. so damn good i ordered two. After my first one i ordered Florita del Alma, a lychee-pineapple rum concoction.. it was good but that spicy deal was calling my name again. Would love to stop by again my next miami trip! read more

Tremendous location in Miami downtown. All of the taxes and resort fees make the hotel stay very expensive. I don't like paying for their pro sports stadiums. read more

We choose the InterContinental hotel for our anniversary weekend mainly because Toro Toro Restaurant is inside and the great reviews I saw all over the cyberspace (Yelp - Google - Hotels.com). The rate of over $300/night, nice reviews and photos gave me the impression that this would be a fancy place, so despite traveling less than 10 miles away, my girlfriend and I dressed to impress. Being our anniversary night, I wore my spiffy suit and she wore a long elegant dress. Upon arrival, I was appalled to hear the very loud deafening reggaeton playing in the lobby. The ambiance was much like a nightclub, not what I was anticipating at all. Feeling repulsed, I contemplated leaving the premise to go to a different hotel or even back home, but unfortunately, my reservation had "a special rate" and non-cancelable clause. Upon check in the music changed to Salsa... very loud as well, but at least you can call that "music", so upon inquiry, we found out that they play Salsa every Friday from 6 to 10 PM, and when the DJ breaks, you can still hear the unsettling pre-recorded mix of our present time popular reggaeton. This genre is so hermit that Microsoft Word underlines it in red as it was incorrectly written, probably Bill Gates has never heard this dissonant music attempt. I've been to numerous 4 and 5 stars hotels, in multiple states and countries. This is the very first time I have heard something so discouraging, unpleasant, and inappropriate. If they are looking for something unique they definitely accomplished it. Every reputable hotel on this planet plays easy listening, Jazz, Bossa Nova, Lounge, New Age and similar themes interchanged between them depending on the area of the hotel, day of the week and time. But you will never hear Salsa at any hotel, not even in Hollywood movies unless it's the life of Hector Lavoe "El Cantante". So moving forward which was difficult to do, after getting a headache and thinking our anniversary weekend was ruined. The lady at the check-in was very nice and polite, she gave us the keys to our room and to our surprise, and it was 1117 which is the day and year we met! We took the elevator to go to our room and 4 bellboys entered inside talking and laughing transporting luggage like they were in their condominium elevator. Ohh man, don't these people have their own employee elevator!? So after strike two, we finally got in the room, opened a bottle of wine and walked out of the hotel to drink it away from the unpleasant environment. The pool area had a large band playing Salsa at the highest level. That night, we ended up sitting in front of Il Gabbiano restaurant and played our own version of the music, drank our wine until things were back to normal. Then I was very concerned about our dinner reservation scheduled for the next day at Toro Toro may be fatal. Fortunately, they did have a DJ Saturdays too, but they were scheduled to play 80's and modern Chill music. Our dinner turned out to be very pleasant (see the review with details posted for the restaurant). Let me explain why I'm giving such a high rating to this hotel, first Toro Toro was really magical, second the treatment from everybody was excellent, third the location of this hotel is great, we walked to Bayside to spend time Saturday afternoon and shopped like crazy, and last, the view, service and light fares at Blue Waters was spectacular. I want to mention 3 people that really made the difference in our stay, Daniel Nuñez, and Ruth Welter from Toro Toro and Juan Carlos from Blue Waters Café. PS: I don't even knew how to write reggaeton but Google made this possible! read more

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We visited from Houston and had THE best service from Jahaira in miami! So much appreciated, thank you so much:) read more

InterContinental Miami - Hotels Near Me - Miami, Florida

Marco gave amazing recommendations for the Ahumado cocktail and dinner options (I was over full with the octopus Antichuco and short rib and bone marrow arepa). He also provided exceptional service. Highly recommend! read more

One of the most disappointing stays I've had for a hyped up/hopeful property (spire ambassador IHG member). While the amenities and lobby decor impressed me (the fitness center and the pool were both among some of the best I've seen in my prior hotel stays), everything else went downhill. I reached out to this hotel multiple times via email and phone prior to my stay to ensure I'd have connecting rooms for my large party. I did not get them. Check in was brutal; especially during the heavier times, more front desk people are needed. Considering IHG promises a speedier lane for ambassador members, that was not granted. I also did not get the room I had purchased; the ocean view turned into a view of the other building across the street. Finally, I felt nickel and dimed throughout the entire stay; for instance, the instant room help line *constantly* insisted that I'd have to pay an additional $35 for a mini-fridge (I had a large party; no one plans on using the minibar and I failed to truly understand why one refrigerator was so key to charge me for). Upon checking out, I had to go through *every single charge* incurred on my room, despite the fact that all of them were included in my room rate (e.g. the free breakfast associated with my room and my $20 ambassador credit). While I enjoyed the amenities and views, there were some issues with this stay that stuck out to me tremendously and juxtaposed some of my other stays. For a high end hotel, this was a disappointing stay. read more

Checked in this past Saturday for a 4th of July stay in Miami. The hotel has a good location with very friendly staff. The lobby is very nice, and the hotel has a great steakhouse as well (Toro Toro, comparable to any high-end steak chain) that we grabbed dinner at. Our room was nice, but clearly dated. Outside, it was low 80s at night, and 90s during the day. Saturday night, even with the A/C set at 60 with fan on high, the room never got below 74F. If you put your hand over the supply vent, you could barely feel any air coming out of it. Sunday morning, I decide to check the air filter in the return vent in the room. It was absolutely filthy -- it had what looked like a year's worth of dust and grime on it. As soon as I removed it, the air conditioning output improved significantly, and within an hour the room was cooled down. I went down to the front desk with the dirty air filter, and asked for them to send maintenance up with a new filter, since a) the hvac was pulling in no air due to the amount of dirt on the filter and b) the filter needed to be replaced. The front desk asked to keep the dirty filter, was clearly embarrassed, and promised to have maintenance up as soon as possible to install a new air filter. Well, maintenance never came. Monday came around, and the room had no air filter in it still - so we had to pick between running the hvac with no air filter, recirculating dust or getting a filter ourselves. Although we had booked until Tuesday, we decided to check out early (as at no point did the hotel offer to switch rooms for us). Overall a nice hotel, but wish the maintenance on it was a bit better. read more

Beware of the inappropriate charges at the Ole Restaurant. First red flag -- no prices are posted. Not only is the buffet $68 per person, but the restaurant charges you 18% service charge for a self-service buffet! The only service you get is water! Maybe you have money to burn, but I was and still am angered at this rip-off. Now why 4 stars if I was so angry? Because of one employee at the hotel's front desk, Isabelle Passos. Isabelle understood my frustration that I voiced when checking out of the hotel and she reversed the service charge! BECAUSE OF ONE EMPLOYEE, I changed my rating from one star to four stars. read more

First time staying at this hotel and I must say I'm impressed! The lobby area has a lot of lounge seating options and the rooms are immaculate with motorized drapes. This hotel is right off the beach and there's a park across the way. Perfect for families read more

InterContinental Miami - The lobby area - Hotels Near Me - Miami, Florida

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TLDR: Had a great night's stay here. ____ I was going to a concert at the Airlines Arena and decided to rent here instead of driving home. Super nice guy at check in. He apologized for the wait and gave me a free drink ticket for my worries. I cashed in the drink ticket at Torro Torro. Valet was $50 a day. This is super steep, in my opinion. So if you are bringing a car, just know that's what it will be. I hung out at the pool all day and it was excellent. Great views of the bay, the pool was calm. There's a little bar by it to get some drinks. It was a great way to spend the afternoon. The beds were comfortable. The view from the room was killer. The bathroom was huge. The shower had amazing water pressure. All around this was a great stay (except the insane charge for valet). read more

Almost everything about the InterContinental was fantastic. The service is great, valet is prompt, rooms are really clean, etc. everything I would expect from a 4 star hotel. However, the no hot shower thing got really old after a couple days. Day one I showered at 5 in the morning and it was fine, but day 2 and 3 at 7am and 8am were cold. Not just not hot, but cold. It was really disappointing that something like hot water made it a less than great experience. read more

This hotel thinks it is ok to charge a BS facility charge of $30 and an additional BS resort fee also at $30. An extra $60 on a room that is advertised at less than $200 per night is a 30% increase in the cost of the bloody room. This is a highly unethical practice that large hotels are all employing to boost their top line. I cannot believe it is legal. When I expressed shock at these charges the guy at the front desk suddenly stopped being flowery and sunny and got serious with me. I was also quoted $37.50 for parking when I called the IHG 1-800 number but it turned out to be $50 per night. STAY AWAY read more

This luxury hotel in the Miami harbor area of the business district of Miami deserves all of its 4 a half stars and then some. Upon a late night check in mid week we were greeted by above and beyond nighttime staff that exceeded the customer service we expected. The room is spacious and comfortable and we were even given coupons for the spa. We ordered a chicken Panini with crispy fries from room service the night we checked in and the food was excellent. The Toro Toro steakhouse in the hotel has a lunchtime buffet from 11 to 3 with a lot of great items. We were going to check out and move to a hotel on South Beach halfway through our vacation to be closer to the beach but we like the hotels so much we decided to stay. With a lot of high-end hotel options in the Miami harbor area this is definitely one of the best choices. read more

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This place is so cute and nice and huge. I can't eat same food everyday and they have different restaurants. So I had fruit, seafood, and noodles when I stayed here read more

This hotel was highly recommended. I wanted to celebrate my birthday with a trip to Miami. I booked and also noted that this was indeed for a special occasion and asked if room could reflect. Maybe extra special touch. I celebrate myself every year for my birthday, most times traveling internationally. Without asking , my rooms have ALWAYS had welcoming birthday flowers, chocolates and even cakes when noted that it was special reason for my stay. Upon checking into Intercontinental, the young lady first tried to sell me on buying breakfast for the days I would be there, which was already included in my reservation and paid for. She checked again and then noticed it was. She then took a moment to continue reading and saw that this was a special stay for me and then proceeded to say " oh we can see what we can do perhaps tomorrow to make you stay extra special " . Well that never happened . She did however, suggest that I upgrade my room , which I wasn't interested in doing . Another selling moment for them . The room was average to me. Not worth what they charge and nothing special about it. Still I was determined to enjoy. My final night there , I came back to my room around 9 pm. I immediately could hear a dog whining and barking in the next room. I called the front desk and was told that security would come up and check it out. Then they were to try and contact the owner. Well I never heard or saw anyone come up. The whining went on for several hours. I even recorded times and noise. I finally fell asleep around 2 am only to be awakened by the dogs crying at 3am. I tried calling the front desk again..no answer. This went on until 5am which is when I finally fell asleep again although the dog was still whining. I got up around 8 am to finish packing and to make sure that I ate breakfast at least before I was to head to airport. Upon checking out I informed the " manager " of what happened because they said I needed to speak with them directly although I asked for a number to their corporate office. The " manager " apologized and said that she didn't know what outcome was when security was to check etc ?? She offered to waive my hotel incidental fees...and said she hopes I visit again soon !!! Thats it. No one checked with me the ENTIRE night while this dog continued to whine. No call or anything. Way not allocate floors for family with dogs? How unfair and unacceptable? I paid for a night and didn't get any sleep ? They should have credited the 1 night back as well. I will NEVER stay there again nor will I recommend. Beyond disappointed. Shame on you Intercontinental Miami !! read more

InterContinental Miami - Nice lobby. That's it - Hotels Near Me - Miami, Florida

Really beautiful hotel in the financial area of Downtown Miami, but it is a walk from anything you'd really want to see. While it is right on the waterfront, there really wasn't anything that special about it's facilities or its room. While it had a great view, nothing really stood out to me when compared to other luxury hotels I've been to. I would say, solid place if you can find a deal, but for mundane things, it's not really worth it if you're visiting Miami. read more

Would give this place a 0 if possible- absolutely disgusting service- construction making impossible to function in the rooms ie sleep, talk , watch tv , outdated rooms with moldy carpets . Read further for details . I only booked for a wedding block or else would have chosen a different location as this hotel appears like a tourist trap at first glance. The hotel itself has a nice lobby and entrance however that's where the good qualities end. Rooms ( including several other guests room I saw) were outdated with moldy carpet , unappealing decor, service was mediocre- took them over an hour to get our room at check in even though we booked wirh wedding party in advance,. They claimed they upgraded us but I think overbooked the rooms and just had none ready The above complaints were typical of a hotel of this level- very mediocre. I didn't think much of it and tried to enjoy what few qualities this hotel had. On the morning after wedding, starting around 830 am - a jackhammer started and didn't stop for the next 3 to 4 hours . There were barely people on my floor so I suspected we were placed there because the hotel wedding block was overbooked. I suffer from chronic migraines and the noise level was so loudly severe I had to pack up and leave much earlier as I was sick from the noise. The manager or whomever claimed to be was the most unhelpful, poorly mannered hotel employee I have ever encountered. Her name was Genesis Carbone. She stated that the construction was on 18th floor and everyone is complaining and there's nothing she can do. She lied however as the construction was on the 14th floor and I was on the 13th. They falsely sell rooms without pretext. She said all she could offer for their reprehensible service was free breakfast and removal of service fee 40$ where the night without fees was more 300$ per a night .She said since it only affected the morning hours she couldn't refund the room ( however the few hours is part of the night which is billed as one night not hours) She claimed she would email me since the manager above her was not available - however never sent the follow up email. Her tone was condescending and rude . If I could upload videos of the noise level I would. I encourage whomever is trying to book there to SERIOUSLY reconsider- there are WAY more reasonable options at Same price point or significantly better quality for slightly more. Also hopefully management addresses Genesis and her serious lack of empathy or hospitality. read more

20 minutes on hold (including disconnected, 10 minutes on hold for concierge) to ask a simple question re transportation. Got a Front desk Manager eventually who really did not know best way to get from train station to hotel. High prices for terrible customer service. read more

Always love coming to the Intercontinental! The bartender, Victor is out of this world! His drinks are spectacular and always great conversation! There isn't a drink he can't make!! I love the drink, "Sex with an alligator" and he made it happen! read more

Im prefacing this by saying that we are new platinum members. BUYER BEWARE. We got got. Saved up for what we hoped would be a relaxing vacation. NEVER AGAIN. Things they didn't tell us before coming here when we called in advance to make sure all amenities were available: the pool is closed; the room service does not connect to the downstairs restaurant; there is no beach that you can be shuttled to, there was no room upgrade AFTER we paid for Platinum Membership bc the suites are under construction. Construction. Is 10-6 on weekends and 9-5 during the week. Again, when we called ahead to ask WE WERE NOT WARNED. This is false advertisement. We are 11 floors away and we can hear the construction NONSTOP. Other issues: there are no bathtubs as promised, the tv is glitchy so if you're stuck in the room, forget relaxing. Between the tv and the construction and the pool...WE WASTED OUR VACATION AND OUR MONEY. When trying to resolve this issue with management (Joe Carriera) we were given a food credit and a $100 room credit. The rooms here are upwards of $200/night. We called again to ask for them to make this right when the construction got louder and they encouraged us to stay elsewhere if we weren't happy. This call did not go well and after, Manager Valeria Zambrano, called our room to give us a warning for how we spoke. So not only has this threatened to destroy our trip, we're being policed. The managers refuse to comp a night. Our vacation is too far gone to go to another place. Who wants to pack up mid-stay. NEVER COMING HERE AGAIN. If I could have left less than a star I would. I could go on. read more

InterContinental Miami - Tv not working - Hotels Near Me - Miami, Florida

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Great stay overall. Came for a conference and throughout the stay staff were extremely friendly and helpful. The rooms are spacious, clean, and very modern. The staff are also very accommodating with cleaning the room often coming back after noon to clean. Location of the hotel was amazing; we would often walked nearby restaurants and attractions without any problem. Would highly recommend! read more

InterContinental Miami - Hotels Near Me - Miami, Florida

Over the years I have been here for meetings and lunches. The review is based on a conference that was held here. Located in downtown Miami on Biscayne Bay just south of Bayside Marketplace. Upon arriving we are greeted immediately by the valet. Once inside you notice the holiday decorations as this is the Tuesday following Thanksgiving. We went to registration to pick up our badges and details of the conference. Hotel is well laid out conference rooms are large however the walk in between is manageable ie this is not Vegas where you walk entire lengths equivalent to a football field. The refreshments and lunch was well received and delicious. The meal was buffet style and you would take your plate to find a seat in the ballroom. The tables were set with different glasses of wine to compliment the lunch. Dessert came as a large chocolate dome with an orange sponge cake underneath. After I was finished they came with small glass containers with carmel. As we were a group of nearly 300 hundred it was poor choice as the carmel should have arrived piping hot with the chocolate domed dessert to be poured on top for it to melt. Whatever not impressed and the chocolate quality was poor definitely not Valrohna or at the very least Callebaut. At the end of the day valet took an hour to get my car. Poor planning on the hotels part. They get a 4 star only due to the fact of it's location. Next conference if held here they will be better prepared. read more

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Beautiful view from the room, could see Miami port, the bay, ferries wheel! Toro toro restaurant was amazing, breakfast was healthy and delicious They have nice Spa as well Overall we had a very comfortable stay. Valet service was fast. read more

InterContinental Miami - View from our room - Hotels Near Me - Miami, Florida

The Intercontinel Hotel on Chopin is a very luxurious hotel. The staff was amazing!! Alex from In-Room Service was spectacular and blessed us with a Happy Birthday song and a desert!. Perfection!! read more