I visited this hotel because it was hosting a conference. The accommodations were aligned to a previous stay at an Intercontinental hotel. The location and views from this hotel are great if you are visiting the Miami area. There is not a beachfront with sand but is a code enough drive or walk away. read more

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Neyton was a great help. Hotel was great and good views and experience. Would highly recommend this hotel

thanks raynor for your excellent service through out our stay Always kind and respectful. read more

Amazing, everyone very nice. Hotel is beautiful!! Would definitely stay again! Came for Information Boat show

We are returning to stay the night here and I'm already having an issue ordering lunch. We ordered the items in the picture. Pretty simple right? Then we're having push back. 1. The chips are potato chips (cold) 2. No Caesar salad 3. Chicken fingers/fries (cold) Pretty looking Guacamole. Returned every item. Attitude about the meal from whoever is running the show should learn your attitude should be better when you made the mistake. So I need others to know. Very nice hotel but an employee with a shitty attitude makes for a bad business experience. The 2 is strictly the Room service (day shift). So far the hotel has been A-1 for my girlfriend's Birthday. Very nice room with a view upgrade and then this mess. So we will walk get our steps in and eat something. Much better service at night. read more

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Was very pleased with interior lobby and friendly demeanor of staff. Did not stay for a night but instead got a day pass to use for pool and spa. Unfortunately the rooftop pool leads you to the small pool on the fifth floor rooftop, not exactly all the way to the top, but still a nice view. The building next door casts an overshadow at some point throughout the day and you're left in the shade. The spas, which are separated by gender, include amenities such as a sauna, steam room, and relaxation room which are right next to Pool and are all beautiful and relaxing. Drinks and food are available for purchase by pool. read more

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Neyton and his team was helpful and very quick to get our car would recommend parking here any time I stay in the area

everyone was very helpful, the bale service was fast and friendly. Neyton did a great job

Neyton was great. Great valet place in Miami I would recommend parking here if you're in town

We had excellent valet parking!!! Great service Thank you So much! very fast highly recommend

Beautiful rooms and friendly staff. Within walking distance to shopping/dining at Bayside and the Miami Heat stadium. We can't wait to come back and stay again!! read more

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I stayed for 2 nights for an event in December 2025 and had the most horrific incident I've ever had at a hotel. I left my debit card with reception when I checked in and was notified by hotel staff it was there within an hour of checking in. I had already left for the night and was told, and texted, that my debit card was safe with security. I picked it up the next day, but did not realize the account had been closed due to fraud on the evening I checked in. My bank informed me tons of charges for Intercontinental Miami where being attempted all through the night and they made the decision it needed to be closed since it was the middle of the night and I was unable to be contacted. The closing of my account sent a ripple effect through my finances since I had several bills already set to be paid. I felt so violated and abused. Upon check out, prior to me knowing my debit card was handled unproffessionally, I was assured by management that no charges had gone through and to not worry about it. I used a different account to pay since my debit card on file was not working. Upon learning the abuse inflicted on me financially, I called corporate requesting a refund. I was offered 30,000 points and was told that would get me 2 nights at another hotel for free. I accepted the points just to put this past me. I knew I would never stay at that hotel again, there are a lot of hotels in that area with better costumer service. My case was closed stating that I was charged correctly, and nothing was discussed regarding the report of financial abuse i endured. This could, and should, have been handled criminally. I also learned that 30,000 barely gets you 2 nights at a cheap Holiday Inn on a weekday. There is nothing comparable to my experience in that compensation. I am sharing these details in hopes that other potential costumers are not hurt in the future. Again, thus area has a lot of really nice hotels. This hotel is not worth the cost, and the staff may rob you without management or corporate caring. read more

Their reconstruction has helped improved their hotel. Their Club Lounge is actually worth it. Unlimited breakfast for 2, unlimited alcohol (can't bring out) and unlimited snacks. Here is the reason for 5 stars: 1. Room is very clean and spacious and you can control the blinds with a press of button. 2. Bed is very comfortable and very clean. 3. Staff is extremely friendly and courteous. The valets were very nice, front desk and both housekeeping and house men are nice and very responsive to text of service which is more modern and faster than calling their PBX or operator the old method. 4. Overall, the bathroom was clean and the shower stall as well. 5. Their gym is extremely clean and nothing is broken. I say give this place a retry as I think their reconstruction helped improved their gym, club lounge and rooms. read more

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don't like the fact that they add nearly $40/day service fee to the booking at check out. Nowhere on booking or at check-in was I made aware of this charge! read more

Came here for a wedding and had a fantastic experience spending the night! Rooms were modern, well appointed, and comfortable. Everything was of high quality, with excellent materials used throughout the room. The bed was comfortable with a very supportive mattress and plush pillows that you just sink into. The bathroom was very spacious with brightly lit mirrors and a beautiful vanity. The best part of the room was the view. Beautiful large windows allow you to look into Downtown Miami. I think this is a fantastic location and hotel. Yes it's expensive. But for the price, you get all the benefits of a fantastic stay :) read more

InterContinental Miami - Beautiful room :) - Hotels Near Me - Miami, Florida

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Coming in to the Resort was a beautiful sight to see, they have a bellman who helped you with your luggages and also opened the big front doors for you. Got our rooms quick and the rooms were spacious. Received in room flats to use around and beautiful shower/bathroom. Again, very spacious. The amenities were great. I really loved how quiet it was during the day and night while I stayed in my room. I also loved how there was a real Starbucks in the lobby. They're open until 6pm which was very convenient for me! I needed to print something out and the concierge was very nice, friendly, and welcoming. Offered to print my stuff out and was very knowledgeable about the area we were in. You can tell this person was a very good one. He also made sure my food was safe when my Uber eats person dropped it off at his desk and I got my food! Overall Mauricio is a very excellent concierge with a friendly smile. read more

InterContinental Miami - Mauricio B. Was a wonderful concierge. - Hotels Near Me - Miami, Florida

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Stayed here the day before our cruise and so glad we did, the service was great from the bellman at the front door, then the gal that checked us in sent a bottle of champagne to our room so sweet... it was our 40th wedding anniversary I know crazy right??? But she didn't have to do that.... And the view crazy good if your in Miami stay here read more

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I attended a conference at Intercontinental Miami this week, I can not say enough good things about it! Located right on Biscayne Bay in downtown Miami, minutes away from everything. Walking into the hotel you are greeted with a fresh aroma, clean and vibrant interiors. The lobby atrium has soaring ceilings of glass and an impressive massive stone art piece. There is convenient seating around with plush and stylish furniture. Nice clusters around for clients to have privacy while working or lounging. Toro Toro is their inhouse restaurant. The pricing of the food is quite substantial price point but delicious. Armando j Febles is the executive chef, he obviously knows what he is doing. Everything I have had from burgers to the grouper has been amazing. I ordered the beef fillet antichucho this evening which is Peruvian aji adobo, chimichurri and charred corn salad for $28. Tiny portion, pretty but tasty. They play fun and vibrant music sure to get you in the party mood. The rooms are well designed, stylish and clean. The sheets are starched and as much as that looks nice I did feel like it felt like sleeping in tissue paper. Housekeeping did a great job of refreshing the room and making it tidy each evening. I reserved a room with a view and it did have a view but you had to train your neck to look out to the side. Directly across is another building of condos, there was always people on the balcony. The conference went well, the rooms were always clean. All of the employees at the hotel and restaurant where welcoming and friendly and went out of their way to accommodate. It was a great experience, I highly recommend the Intercontinental. read more

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Attended a beautiful wedding at the Intercontinental Miami! Beautiful rooftop venue, great hospitality and we had an amazing time. If you're planning a wedding or special event, I'd consider this hotel for sure. read more

Recently stayed here and was pretty disappointed considering how pricey the rooms are. I will say the staff at the hotel was incredible and friendly however, out of 6 elevators only 2 were in operation during my entire stay.It got so bad at heavily busy times there was a line formed in the lobby and at around 3pm I waited for 18 min to get to my room on the 27th floor. I wish I had taken a picture of my food from Toro Toro but that was equally disappointing for the price point. :/ read more

Very nice hotel right on the Miami waterfront. There's a nice park right next to it that's great to go for a walk in. The hotel restaurant served up decent food for the lunch buffet and there's a Starbucks inside as well. There's massive space for conference rooms for work events on the second floor. There's a spa and gym but the men's steam room was out of order. The pool area was nice but the adjacent cabana was under construction during my visit. There was also loud noise from construction on the 14-16 floors from 9-5pm. ‍ The building is shaped like a triangle and only one side faces the water so if you're looking for a water view be sure to request it at check in. read more

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I went there for a weekend dance event and I am very impressed with the facilities and the upkeep. The rooms are very nice and tidy. The only suggestion that I have is to have more bartenders available at the pool bar. It very conveniently located, there is a Whole Foods nearby as well as plenty of other restaurants. Kudos for having Nespresso coffeemaker in the rooms read more

My wife and I spent one night pre-cruise. We've traveled quite a bit and stayed in two star to five star resorts. This place is right up there at the top. We arrived around 1pm and our room was ready. We splurged and got a high level room with a view of the cruise ships. Well worth it for me since I am a geek. The hotel and room were in great shape and really nice. The bed and shower were great It's an easy walk from the hotel to many shops and restaurants at Bay Side market. We are cruising again this summer and switching our plans to come in two days early to stay here again read more

The comfort of the room was awesome along with the shower although my room temperature was bit cold. A pool was too cold no hot tub for top notch hotel. Also what got me was the outrageous breakfast buffet $47 if you didn't the package which should of been included for that price and the snacks drinks in the room don't open it. read more

InterContinental Miami - Snacks in the hotel room and their expensive prices. - Hotels Near Me - Miami, Florida

Great hotel however, they use Covid in July 2021 as an excuse. Unless they are short staffed as well. I decided to go use the spa today. Well only the gym is open!! Not the spa or the pool is open for use. That's ridiculous. Also besides valet only paid parking available and don't miss a minute because you'll have a ticket! read more

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The shower didn't drain. instead of refunding they offered a 100 per night credit that was supposed to be valid at restaurant and gift shop. The night before we checkout at 9pm the gift shop wouldn't take the credit so just beware and don't believe what the customer service reps say. The same night my partner got food poisoning eating at their restaurant torotoro. She threw up 12 times and didn't sleep at all. Do not book any events or visit here. This is nothing like the other Intercontinental hotels! read more

cesspool. cesspool!!!!!! bed bugs. nightmare hotel. bed bugs!!!! stay awayyyyy. ruined over vacation. how are we supposed to go home with this bs!? i have several bug bites. at first, i blamed the mosquitos. but on our last day, we saw several bed bugs ( one literally the size of my pinky nail ) crawling all over our bed. worst of all! they did nothing to accommodate this nightmare. the staff they sent up were extremely dismissive.. as if they knew they messed up!! they barley took photos of the evidence. we had to send the evidence of the photos we took ourselves! bathroom upon arrival were full of hairs and clearly not cleaned properly as well. i'm so traumatized... never had something like this happen before. whoever they sent up for damage control literally said to me "you look shook".. like obviously!!!? worst of all.. after complaining all they did to compensate was like $100 voucher over the phone.. or suggesting another room. i would stay 1 billion feet away from this cesspool. a literal freaking joke of a place. disgusting. stay away!!!!!!!!!!!!!!!!!!!!!!!! read more

InterContinental Miami - BED BUGS - Hotels Near Me - Miami, Florida

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Beautiful hotel but very loud. I wish I could have a better review. I called front desk twice. No one ever came to my room.

Long review alert*** Called prior to arriving to make sure my reservation was correct for a check in time of 10am . Everything was great. Walked into the Intercontinental Miami of course the ambiance is always nice I've been on a cruise for the past 6 days I'm looking to relax and unwind before my flight tonight. I'm a member and was able to book a day room at this location . I get to the counter to speak with Patrick . Once I provided my ID he tells me they don't do early check ins unless im a member. I said I am a member and I was told I can check in at 10am for a day room, he then stated it would be 100 fee and I wouldn't be able to check in early until 2pm . This information was conflicting to the information I received over the phone ( I've called like 2x prior to make sure I had no issues) I then asked to try and speak with a manager . He stated the manager is right here and pointed to the woman standing next to Him. Her name is Hitomi she is the front desk supervisor. Hitomi was hearing our entire dialogue and not once stepped in to assist. The entire time I spoke to Patrick I tried explaining that when I booked the reservation Kacey notated the account for a 10 am check in and assured me it wouldn't be an issue. I then spoke to Hitomi ,the manager that was standing next to Patrick the entire time, reiterating again what was just told to me on the phone prior to me arriving . She told me "the employees who answer the phone are not front desk & you will need to pay the 100$ fee to check in at 2pm" . No effort on hearing my story, what happened and trying to make this situation right, nothing! ( this is a supervisor?) So immediately I called the number I called prior to arriving. As soon as I call and explain they call front desk and talk to Nicolas who came to the front and apologized for the mixup. Explaining to Patrick it's a day room. ( which I was reiterating the entire time) Would you believe Patrick said " oh a day room? " as if he was unaware. Just utter disrespect because all He and Hitomi had to do was listen, I was saying this the entire time. I really don't want to believe I was racially profiled so I'm giving 2 stars because Nicolas saved the day. Also the customer service prior to this experience was exceptional. The two workers I encountered Patrick and Hitomi need extensive customer service training, workplace diversity and inclusion training & need to be updated on policies and procedures . Unfortunately I will not be back to this location . I do greatly appreciate everyone else who I encountered. Thankyou read more

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Best hotel in Miami! Top notch service. Would 100% recommend. Rooms are clean and spacious.

The room and hotel was nice, and seemed clean. But one of the staff who cleaned our room stole the only pair of shoes I took minus sandals. We let them know immediately. I have a photo that shows my shoes in the our room. They said no one would steal my shoes and they have no cameras in the hallways. Will not go back again read more

"Godiva "at the front desk is exceptional in the way she takes care of her guests. Always a smile on her face and willingness to go out of her way to make sure everyone is happy. She is a gem! And the concierge Eduardo is magnifico! So kind, friendly and knowledgeable! Another wonderful employee that you are lucky to have! read more

This ICONIC hotel South Florida in heart of downtown Miami and is probably one the the most filmed and photographed in South Florida. Many will recognized it for it's colorful lighted murals of dancing people during the countdown celebration on new years. As one of IHG most luxurious brands and home to many business traveler while on the road can say that during my business travels would be my go to hotel chain. This hotel is centrally located about 10 minute drive from Wynwood art district and fifteen minute drive from South Miami Beach ten minute from the Wynwood. Rooms are spacious, clean with plenty pillow cases and super comfortable bed. After a busy day of work it's nice to stop off for happy hour celebration of beer, and wine at the exclusive executive lounge. Those who rather mingle can hit TORO TORO steak restaurant and bar for happy hour or dinner. Pool, recreation and ballroom area are all clean and always a fun crowd to be found during stay. Just a couple blocks from Bayside or James L Knight Center for concerts and brief walk over the Miami River bridge you in Brickell City Walk Mall that includes theater, bars and other activities. Highly recommend this place for business traveler or tourist alike. read more

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great service quick delivery on time and very kind and professional customer support very good and love the staff

Overnight staff left me stranded after my flight was delayed. I had to book an Airbnb and wait over 7 days for a refund after my reservation was denied on a case by case basis. I've never experienced this type of hostile hospitality at any intercontinental, I wouldn't recommend this location to any ihg members. Try the Mondrian if you're staying in town. If I could give 0 stars I would. The misinformation they gave me via the phone half way across the world jeopardized my life for a night potentially. read more

Great food. Great rooms. Great location. Great amenities. Great service. Pricier than comfortable but reasonable value for quality (thus the 4-star rating instead of 5). Heads-up: 18% gratuity added to almost everything (so don't accidentally tip 38%!) No Jacuzzi :-/ Decent ocean views. Enjoy! :-) read more

Cancelled my reservation. Called hotel on 7-3-2025. Hotel desk clerk and concierge clueless about public transportation, they didn't recommend public transportation in City of Miami. "Not like NYC" they kept repeating. I am not from NYC! Live in Delray Beach, Fl! Free Trolley I asked about, was told it doesn't come by but once a day. What metro stop do I get off, I asked, they didn't know, take Uber they said. Terrible, staff was I gladly cancelled and would not recommend. read more

Great stay prior to a cruise. Nice room with a view of the harbor. Friendly staff, easy check in and out.

THEY ARE DOING CONSTRUCTION. DO NOT STAY HERE. So, I came to Miami with the idea that I would "work from home " from the hotel. This was not possible as they are doing construction and I could hear it from both the pool AND my room! They do not have another outdoor space besides the one pool. Jackhammering, sawing, and drilling so loud you can't hear yourself think. They're lucky yelp won't let me post videos. In addition, the ocean view from the pool is blocked off by a wall where they are doing the construction. It was complete waste of my trip. I had to eventually just book another hotel and leave. They barely mention the construction in the tiniest font on their website that is purposefully easy to miss. There is no point staying here until the construction is done. Also, the location is not even that good. It looks ocean front on the map, but realistically, there's nothing around there. read more

InterContinental Miami - What the pool is supposed to look like and the TINY font warning you about the construction - Hotels Near Me - Miami, Florida

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Arrived to find a flight of stairs to enter - not good for handicapped people. Got to room - very cold - was told there was no heating- best you could do is shut off A/C. Only one restaurant on premises - limited menu and quite overpriced. Food was at best ok. One in our party said it was terrible. When received bill found a tip was already added and implied that an additional tip would be nice. I find it extremely offensive when a tip is added without asking. Service marginal - front desk neglected to provide info from our group, waitresses were a bit snippy in the restaurant. All night , strange sounds were experienced-being on a high floor it couldn't have been in Renzo you're doing your best thank you street noise - woke me up several times. It's now 3:30am and again woken up! Overall - yech! read more