While all the Hotel Greystone staff we encountered (front desk hostess and gent manning the rooftop bar also) were friendly and welcoming, this review is really only for the bar and happy hour in the Hotel Greystone Lounge that's just behind and up a short stairway from the entrance. Bartender Brandon was the most gracious and welcoming person we met on this entire trip: he really went out of his way to make sure we were having a great experience and he managed to change a grumpy evening into a pleasant one. Thanks so much, amigo! The room is gorgeous - many comfortable places to sit, classy feel. Nice tunes and well moderated noise level (there was a large, somewhat boisterous group across the room, and it didn't interfere with our mellow time at all. Great selection of drinks and happily easy selection of happy hour eats. Just a fantastic value and experience. Again, thanks to Brandon - what a gent! read more

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Art Deco hotel with original tile flooring. Kind wonderful staff. Our room had a large comfortable bed and great shower. View was adequate but more importantly the hotel is located in a great area of South Beach read more

We haven't traveled anywhere since the pandemic hit us. We also became new parents to a beautiful SnuggleBug and needed a much needed Mommy and Daddy getaway! Normally we take a trip across sea to a beautiful island, but we decided to stay as close to the states as we could because we didn't want to be too far from our baby. My hunny and I decided to take a trip to Miami to celebrate our 7th anniversary. This boutique hotel is breathtaking, intimate and amazing. Upon entering the lavish hotel we met Emilio. Emilio made sure that our visit was nothing short of awesome. He is in every sense of the word professional and really knows how to make his customers feel at home. He gave us the rundown on the hotel. The ends and outs. He upgraded us to a standard king room inside the hotel because we got there early and our room wasn't ready. Instead of waiting around Emilio moved some things around and made sure that nothing went on without a hitch. He told us about the complementary breakfast located in the building adjacent to us. Also about the different activities located in the bar downstairs. Our stay included two complimentary towels for the beach. As well as two complimentary lounge chairs. Umbrellas & Daybeds are for purchase upon availability with the beach attendant. We received a complimentary bottle of wine to celebrate our 7th Anniversary. At Hotel Greystone there are 91 boutique guest rooms that are located in two distinct buildings. Each building offers its own refreshing take on Miami Beach living. What I love most about this hotel is that it's adults only which was really different for us because we never stayed in a hotel that offered that. I thought it was awesome being that this was my first time staying in Miami. My husband has been to Miami before, but our stay was absolutely iconic. There's also a restaurant located in the hotel named Sérêvène. The eatery is a mashup of Japanese fusion food with a French technique. Our hotel included a rooftop pool. We were provided with towels and the option to purchase food and beverages. We spent most of our days at the rooftop, enjoying the scenery and taking in the amazing drinks and bites. read more

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Had a fabulous staycation at the Greystone hotel! The ambiance and location is great! The rooftop (I believe is called Sora) had a wonderful time there and the food and drinks that were available were delicious! I forgot to take more photos, but the mini sliders were so good! read more

Hotel Greystone - Burgers - Hotels Near Me - Miami Beach, Florida

Hidden Fees, Predatory Laundry Charges, and Zero Accountability - BEWARE I genuinely cannot justify giving this hotel a positive rating for rooms, location, or service after what happened to us. What we experienced was shocking and completely unacceptable. We dropped off a small bag of laundry: T-shirts, shorts, and underwear...around 20 simple clothing items. Nothing special, nothing delicate. When the bill came back, the hotel charged $570. Yes, five hundred and seventy dollars for what amounted to a single load of basic laundry. This is not a typo. The pricing form was unclear, the communication was poor, and even the hotel staff acknowledged that the bill "shouldn't have been that high." They admitted the form was misleading and that prices are only revealed after the clothes return. They also labeled the service as "express" despite nearly a full-day turnaround, just to justify doubling the cost. But here's the worst part: They refused to remove the charge. Despite acknowledging the mistake, despite admitting how wrong the bill was, they insisted there was "nothing they could do." And because the laundry charges run through the hotel's own billing, they absolutely had the power to fix it...and the best part...they just chose not to! On Thanksgiving Day, we were forced to check out early because we couldn't absorb a surprise $600 bill we never budgeted for. It completely destroyed the end of our trip. Between the lack of beach access, cramped rooms, limited breakfast options, and now predatory hidden fees, this hotel feels less like hospitality and more like a trap. If this happened to us, it has likely happened to(or will happen to)others. Shame on this hotel and the laundry service they partner with. I will be filing formal complaints and making sure others are aware of what happened here. Guests deserve transparency and honesty, not price-gouging and excuses. I would not recommend this hotel to anyone. read more

I wanna start off by saying the trip was for two days away. Just a quick recharge for my husband and I. I booked this place because I wanted to try a new spot while here. The welcome upon arrival here was wonderful the place is very nice not loud at on on the side we were. Room studio size no view close to the elevators. I don't not pick so the wear and tear on the chowed door handle and lack of the working attachment I was upset about. The roof top bar was nice drink menu is exactly what a drink menu is curated drinks by someone else and if you're lucky to find one you like and don't have to change the recipe then you're all set. Not a lot of foot traffic done this way and as stated earlier the front desk is welcoming. The things I didn't like which didn't have anything to do with the hotel is the fact that there's no direct access to the beach I prefer to walk out from my hotel to the walkway leading to the beach not crossing the street and walking there. Roof tops are nice but not in windy March and the disarray of the bartender during happy hour. We didn't visit the restaurant downstairs as we had reservations elsewhere but after the interactions upstairs I wasn't in a hurry to go there. Check out was smooth and my pick up was easy. All and all it was nice I just know this isn't the spot for me read more

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Very affordable for Miami Beach, Hotel Greystone checks all the boxes for luxury without unnecessary bells and whistles. Booked for two days in October 2024 staff could not have been more pleasant while the historic building's renovations create a sea of tranquility in the heart of Miami Beach. Offering easy access to the beach, plus pool and bar on the rooftop, and be sure not to miss dinner at Sérêvène by Chopped Champion and celebrity Chef Pawan Pinisetti! read more

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Nice small boutique hotel - good size comfortable beds - good sized rooms. Small but good roof pool with bar. No room service but staff very helpful and nice. Nice bar on the ground floor with helpful servers. Did not try the Michelin starred restaurant. read more

I have stayed at this hotel twice already and each time it has been a nice experience. The staff is very kind and want to make sure your Miami experience is great! They also have been very caring as I always go with my Service Dog and they are very understanding! read more

Worst experience with a hotel I've ever had. We checked in and the room wasn't as pictured. The view from the window was a boarded up window and the whole thing felt like a hostel. We asked to be moved to another room which felt the same way. Very basic, no amenities, and felt very old. My friend and I were traveling alone and didn't feel safe. We checked out and booked a stay elsewhere. I booked the hotel through a third party site and the hotel is refusing to refund me for a stay I didn't have. We were at the property for the 30 minutes and I am having to pay pay for three nights. The staff is being completely unhelpful. Not sure how they got that Michelin recognition. read more

Hotel Greystone - The view from our bedroom - Hotels Near Me - Miami Beach, Florida

Use caution. This is an incredibly noisy hotel. Yes it's south Beach so the party scene can be expected. But the property is old and the door weather stripping is non existent (You can see daylight through the cracks and hear a lot from outside). It is advertised as 4 stars on Google maps etc. definitely not 4 stars as the property has very few amenities and while our suite was refurbished, it felt more like an Aloft crammed into an old building. Staff was ok, not rude, certainly not friendly either. But the noise.... All night. It's a rough property if you want sleep. Buyer beware. read more

My sister and I spent six nights at Hotel Greystone. We loved the rooftop pool/bar and the happy hour deals were so fun! We stayed in the Standard King room, located in the Collins building and it was perfect for what we needed, as we spent most of our days out and about! The walk to the beach was maybe 3 minutes and having a chair there was fantastic. We enjoyed all of the local restaurants, bars, shops, cvs across the street, etc., and have already discussed coming back next year! read more

For what you pay, the place is excellent! Staff is always helpful, they make you feel like home. Fernando and Nicole are very good at making you feel welcomed. Then if you feel like spicing it up a bit, you can have dinner at their restaurant which is nothing short of amazing! This is based on 2 visits. read more

Hotel Greystone - My wife's favorite dish! - Hotels Near Me - Miami Beach, Florida

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We had a really terrible experience with the hotel. The valet scratched my drivers side door. The manager came down...recognized it was new, and even tried to "buff it out". Which hid the scratch until the first time the car was washed. The hotel staff...as well as the valet company fully recognized it was new and told me to get quotes and they would get it taken care of. So I went and got quotes once I got home and the best quote was 668 dollars to fix Once I turned the quote in, the general manager told me that "the valet is not actually the hotel. It's the responsibility of the garage across the street". Despite the fact that we turn the keys into the front desk to Hotel Greystone's lobby receptionist...he would not be able to help me. And now the parking manager is saying "he can't prove that happened here". Ummm you came down and fully recognized that it was new...the paint was hanging off the scratches, and you even "buffed it out" because it was cleaner happened there. To just tell me you would take care of it to get me out, and then to not do so...is completely unacceptable. I now have to get an attorney involved So ridiculous read more

Don't get Get me wrong this is a really nice hotel but if you're coming to relax and it becomes a little crazy during my nine day stay I had three different rooms the first one was in the courtyard it was very loud especially when the club is going next-door the walls are paper thin so one of the mornings around 3 AM I was woken up by the sound of someone vomiting all night literally for about 2hrs so of course I requested for a new room the second room I was in there about two days and after a long day at the beach i've been sleep for about an hour and I get a knock on my door at about 11 PM telling me that they were having plumbing issues so again I had to pack up my room and move my third roomwas a nice room definitely not an upgrade due to the inconvenience But there were some cons it was in the corner of the hotel right over the club that's playing EDM music all night and then when they're done of course they're cleaning up so all you hear is glasses clinking until about 4 or 5 AM And when I finally checked out all I got was a $50 credit towards my $3000 stay read more

Hotel Greystone - Pool - Hotels Near Me - Miami Beach, Florida

So many deceitful charges it was ridiculous The nondisclosed resort fee that appeared on my final bill. Nothing was mentioned before hand and charging me for a full day of valet when they knew I was checking out that day. The hotel is OK nothing amazing it is adequate. It seemed clean. read more

We loved our stay here! My husband and I stayed for our anniversary at the end of March and loved every minute. Super close to the beach and convenient for lots of restaurants and shopping! The roof top pool was clean and not overcrowded. The bar tender was attentive and super sweet! The front desk staff was so helpful and friendly consistently for our stay. The room was clean and the beds were very comfortable! The house keeping staff did a great job daily keeping our living space fresh The noise level at night was not bad at all. I'm a light sleeper and I got great night's sleep every night. I highly recommend and will be back! read more

Over priced, no table to work at in $500+ room? I was turned off from the minute I saw the tiny room. No hotel parking. The garage asks to prepaid and that cost me $50 more than I would have paid if I paid when I left. read more

The young lady from Brooklyn was so welcoming & set the tone for the beautiful vibe I would experience at this beautiful place with my friends The manager Kevin truly accommodated us and Kimani was great too. The rooms clean and super spacious, bar & pool areas were very classy Perfect location & top tier service. Its vintage meets modernity which is hard to find on South Beach. They even have complimentary beach chairs available on the beach for guests read more

Hotel Greystone - Pool Area at Night - Hotels Near Me - Miami Beach, Florida

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My stay at Hotel Greystone was nothing short of perfect. The Penthouse Suite has beautiful. A big, comfortable bed, clean bathroom, great soaps, many towels, free bottle of wine, free croissants and coffee, smart TV, and most importantly: a balcony terrace with a jacuzzi! It was a cold night and the hot tub on the balcony late at night with a glass of wine was absolutely amazing. The staff was excellent and super accommodating when I told them it was a special stay because I was celebrating an anniversary. The breakfast cafe downstairs is great, very tasty food. Don't miss the bar above the restaurant! I don't know much about the smaller rooms which I think the other reviews had issues with. But the penthouse suite was the best hotel stay I've ever had! Thank you Hotel Greystone read more

I loved this hotel. Cute coffee juice bar that's open in the courtyard in the morning. The comfiest bed I have ever slept on that I need to call back and find that brand! Sent us free wine and were always asking how are stay was when we left the room. Definitely going to come back. So conveniently located and even got us in early to check in. Will be back! Great hospitality. read more

Great bar and front desk. Amazing atmosphere!! The hotel rooms are top tier abs the food is sending.

I cannot say enough great things about Hotel Greystone. My best friend & I stood from 11/11 to 11/14 and from the minute we walked into the beautiful (and clean) lobby we were greeted so genuinely with a smile by Ayman. I don't think I have ever experienced customer service as great as he provided. He was so kind and immediately made us feel comfortable and welcome! Every single time we passed him in the lobby he made sure to ask us how we were & just genuinely seemed to care about our stay, even came up to the pool just to see how we were doing! I have stood at five star hotels all over the country as a flight attendant and he exceeded every single expectation in customer service that I have ever personally experienced. Ayman, thank you, thank you, thank you! The staff is absolutely spectacular! I also had an amazing experience with Castro, so, so sweet and kind as well! He went out of his way for me and called a cab when Uber was ridiculous expensive and made sure I got to the airport safe. I am at a loss for words with how kind the staff there is! Also, the rooms are beautiful & clean! There is an amazing bar & restaurant right on the grounds and you're also just a block from the beach! It truly doesn't get any better than this hotel!! I cannot wait to return and already planning my trip back!!! read more

Hotel Greystone - Hotels Near Me - Miami Beach, Florida

If you don't plan on sleeping this hotel is fabulous !!! If you like listening to EDM club music while you lay in bed at 4am it's also fabulous!! + the sound of cars revving their engines on Collins all night. These walls are tissue paper thin HELP. Should have known I was in for a treat when they leave earplugs bedside. read more

So much to say about the Hotel Greystone. To start: the outside noise is quite loud, as other commenters have noted. It did make it hard to go to sleep at night. Yes, all of South Beach is a rather boisterous party - but the Greystone's exact location and layout seem to make the noise extra noticeable when you're in your room. The room itself was also quite small - there wasn't so much as an accent chair, just a king bed that took up the full expanse of the room and nothing else. Still, I am giving four stars because everything else about the experience was top-notch. The rooftop pool is unbeatable, with plenty of lounge chairs and sunny spots to lay out. Hotel staff came and took our drink orders while we were in the pool -- I could get used to that! The hotel bar and restaurant are also quite nice, and the lobby area has a great ambiance. I wasn't totally wowed by their coffee shop/bodega - but it was convenient. The hotel also granted me a late checkout, which I appreciated. TL;DR: great hotel minus noise issues and the small size of the guest room. Beautiful amenity and common areas. Excellent service and staff. read more

Rooms are fine. The pool area was a disaster, some TV stations did not work (CNBC and ESPN). WARNING especially women, there is no security in the back of the hotel and anyone can wonder onto property and mingle with you as you go to your room. I also was charged a $50 late fee at 12pm without any warning or a courtesy call. There was noone at the front desk when I went to ask to check out at 12 pm. Simply a beligerent phone call at 12 chastising me for not asking permission and telling me there would be a charge no questions asked. What hospitality school would tell you its appropriate to ruin a guests experience for simply $50 for an extra hour? I will never return. $50 what a joke! Hope it was worth it. read more

An amazing and cute hotel with top notch staff. We were here for art basel and handling lots of packages and boxes for the event. Each staff was quick to stop whatever they were doing to help and were so friendly. The room was cute and clean. Cant complain about anything! Also the african american concierge man (so sorry I forgot your name) was the BEST. He made us laugh and was so extremely hospitable. Loved him! read more

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Be aware and trust the reviews that the walls are paper thin. If you plan on sleeping, you may want to find a different hotel.

Amazing experience. It gives the boutique feel while providing everything you could ask for. Great location, lovely pool, close to the beach, great restaurants & bar. I will definitely stay here anytime I'm in Miami. read more

I really wanted to like this place... I wish everyone could hear this at 3am to know how much it sucks

Hotel Greystone was a breath of fresh air. A true gem in the northwest corner of Collins Ave and 19th street. From the moment you set foot in the door you're transported into an exquisitely detailed Art Deco lobby that embodies beach comfort and elegance....I was greeted by Tim Markman, Director of Guest Experience at front desk and his warm welcome further accentuated a change in latitude, letting me know I had arrived, to leave any worries behind and that I was in good hands. My room felt quaint, boutique like with a modern nautical flare. Common grounds and courtyard were equally exceptional as well as the hotel bar The restaurant did not disappoint. I would like to add I'm a frequent business traveler on the road at least two weeks of the month. Overall I had a great experience with amazing staff. Looking forward to returning next month. read more

We stayed at the Greystone in Feb. They had just opened 2 weeks ago so it was still in the works. The restaurants wasn't opened yet, but their lounge was open. There was a $40/night resort fee. Their gym was not ready yet. There was no jacuzzi. And it's suppose to offer 2 water bottles a day which we didn't get. Also, the resort fee comes with 2 beach towels and 2 beach chairs. Couple times we had to wait for beach towels (it was quite a wait too because it needed to be delivered) because they ran out. The hotel contracted Boucher Brothers for the beach chairs and towels. Their hours are 10 am to 5 pm. We weren't told of their hours thus the posting here so you'd know. We got there after 5 pm one day and before 10 am another day. There isn't a place to park your car to unload luggages. But, you can valet park across the street in the garage and it's a few steps to get to the hotel. The garage is separate from the hotel. And it's $40/night. I loved the rooftop pool. It wasn't heated so on a hot day it was nice. Open shower concept with glass walls. Definitely a place for adults only. Front desk and staffs were nice and did the best they could with what they had. Walking distance to the beach, malls, restaurants - great location! Ice cream across the street! Yum! I gave this place a 3 stars because it has plenty of potential. Definitely would recommend this place once it's up and running. Finally, to management: if you're interested I have some suggestions to make. Please let me know best way to let you know them. Thank you for listening. read more

Just checked in the Greystone this evening and was impressed with the customer service. Joanna went the extra mile and escorted me to my room and informed me of all the amenities the hotel offer. read more

Beautiful hotel! We are so happy to have stayed here. Everyone was so welcoming and the front desk staff went out of there way to make my experience better. They even made a custom cocktail for me at the bar. So happy read more

Hotel Greystone - Hotels Near Me - Miami Beach, Florida

Rooms were clean and comfortable. The Service Castro at the front desk gave was great! The esthetic was cute. That's a great combo for a boutique hotel on Collins considering most of the hotels are janky, and false advertise. read more

This place is an absolute gem. Worth every penny. This place boasts top quality accommodations with unparalleled customer service. No need to look elsewhere truly nothing else compares. read more

It pains me to give this place one star. Stay anywhere else. The pictures online are not accurate! The elevator had a horrible musty smell, The room looked like a youth hostel, the bathroom sink was in the middle of the hotel room with the coffee maker on it (gross). The cold cement floor in the room was already nicked, scuffed and dirty (umm didn't this place just open?) The front desk staff, Joaquin, was extremely rude at check in. There was no offer to bring our bags up to our room. This is a brand new hotel yet we were told nothing about the property. I asked Joaquin if there is a roof top bar and his response was "no". That was a good chance for him to tell me about the property, but he seemed annoyed at having to work. When I came back downstairs after Check in to communicate the issues with my room Joaquin told me I was "being annoying". I can certainly see why this place was dead: no one in the lobby, no one in the the restaurant, just staff walking around, no customers. Joaquin told me there are rooms with actual bathrooms and not sinks in the middle, but he would not switch my room, he said I could come back in the morning and ask a manager (really? It's Sunday night And the place is dead). We did not stay here, we left and went next door to the Lennox where the customer service is top notch and the rooms are much nicer. If u want to deal with rude staff like Joaquin (who by the way when I asked him his name said "you don't need to know my name" - and then answered the phone and said "hi this is Joaquin", he is clearly not that bright) and if you want sub standard rooms, then definitely stay at the greystone. read more

The Greystone Hotel is a place I highly recommend to stay while visiting Miami. The luxury room was excellent, high-tech, and comfortable. The staff/service were attentive and fulfilled any questions asked. I couldn't have stayed anywhere better during the busy Super Bowl weekend! read more

I recently stayed at Hotel Greystone over New Years weekend and despite it being one of the busiest weekends of the year, the staff did an exceptional job making me feel special from the moment I walked in the door. Upon arriving, two very kind gentleman greeted us at the door, assisted with our luggage, and provided incredibly refreshing "cucumber infused water", my personal favorite! I loved the cute boutique vibe I got walking in (perfect for any romantic weekend, bachelorette event, or just simply a girls weekend), it's VERY clean, and smells good too!! The location is perfect! Hotel is near many well know restaurants/bars, and a very short walk across the street to the beach. Greystone has their own personal section equipped with beach chairs/towels which made it very easy and convenient if you prefer a beach day. Personally, I often favor the pool scene and the rooftop pool at Greystone was everything, it had top notch views, bar service and even amazing appetizers to munch on poolside. The food is amazing and if you have a free night I highly suggest eating at the restaurant in the hotel (Sérêvène), Chef Pinisetti is amazing and really went out of his way to make it the best experience. I had a blast over New Years and this hotel never once was a disappointment, they go above and beyond and you really feel like a valued costumer staying at the Greystone. read more

Just finished a stay at the Greystone. Reservations were made directly with the hotel and not a third party. We notified the hotel that we would be arriving earlier than check in time and were told it wouldn't be a problem because they were not full to capacity. Check in time is 4:00 pm. Never got our room until after 5:00 pm. We were told at time of reservations that our room had two (2) queen size beds. Our room had two (2) full size beds. Each day, the room was never cleaned until we went to the front desk to complain, then it was cleaned around dinner time. Pick another hotel to stay at, there are plenty to choose from. read more