For your own sake, please read this before you think about booking this hotel. You will thank me later. TLDR: Got fully refunded $800+ for a nightmare 3-night stay, and if I was offered to stay here again for free, I still wouldn't do it. My partner and I booked a 3-night stay after reading some nice reviews of this being a "hidden gem" and also wanting to save a little money with accommodations for the first part of our trip. It's a 2-start hotel so we didn't expect much -- just a comfortable place to lay our heads down at night in the heart of South Beach. The nightmare started after we arrived and went to check-in to our King room and was told they "overbooked" us and only had a Queen available. This alone wouldn't have been anything worth writing about, but the room they gave us was over 80 degrees, had no AC, slight aroma of sewage, and the windows had no screens, so opening them immediately let in mosquitos. If you still decide to book this hotel after reading this and get Room 206, I will say a little prayer for you now. All of our concerns and complaints to the front desk fell on deaf ears. Zero customer service or attempt to correct the situation. We were told to come back to the front desk the next day (which is in another hotel btw), to see if any other guests cancel. We did this a couple times the next day, but it was more of the same thing talking in circles and honestly it made no sense to us. Shouldn't you be reaching out to us to resolve the situation and not be making it the guest's responsibility to constantly follow up with you? Again, it didn't seem like anyone was concerned with doing anything about it. That first night was ROUGH. The second night we knew what to expect and were dreading it all day, we asked if they had any fans to help circulate some air. They said they didn't. Later we asked again and were told to grab one from the restaurant downstairs which they use for outdoor seating. The fan looked like it was tossed off into the bushes so it was very dirty. We were pointed to a random bucket of towels we could use to clean it off. Cool, thanks. We brought the fan to the room and quickly realized why it was tossed into the bushes -- it was broken. Thankfully, it was actually "broken" in a way that was easily fixable by taking off the cover and re-securing the fan blades. I didn't know I had this skill to repair a fan, but thank you for bringing that out of me, I guess. It barely helped, but I guess 80 degree air that's blowing around is better than nothing. We also had the idea to prop open the room door with the closet door to help bring in some of the hallway AC. This actually helped to bring the room temperature down from 83 degrees to a whopping 80 degrees. For obvious safety reasons, we could not do this while we slept, so the nighttime sleep was still absolutely miserable. Doing this at all was still very sketchy as the stairwell leading up to the 2nd floor looks directly into the room and someone actually did open the door to look in while I was laying on the bed. Checkout was pretty amusing. They told us we owed a $117 balance for our stay. I have no idea how they were able to say that with a straight face after knowing what we had to deal with for 3 nights. When asked what this balance was for they had no answer. Then offered us 10% off for our trouble. Yeah... that's not going to cut it. We ended up getting a full refund through Agoda which we used for booking. Please... run for the hills. Literally book anything else and you're already a winner. read more

This is such a beautiful boutique hotel just north of the heart of South Beach. We had one of the few suites (there are only 17 rooms total) and it was perfect for relaxing and cleaning up before/after hitting the beach. There was a giant bathroom with a jetted tub and another sink and a mini-fridge in the living area (where the sleeper sofa also resided). 2 closets, 2 TVs, an electronic safe, and double (entrance) doors rounded out the amenities. No ice machine on the premises though. read more

Impala Hotel - Hotels Near Me - Miami Beach, Florida

We booked this hotel for the night before our cruise, one of the reasons being it's very close to the Port of Miami. The pictures online do make it look much bigger, but I really enjoyed this little "boutique" hotel. Lyft dropped us off and we almost walked right past the opening! It's got charm for sure! Only 14 rooms but vintage and great decorating. For our one night stay it was comfortable. My only complaint would be that we were on the first floor, only 2 doors away from the "lobby." We heard people talking and coming in. Not as quiet as we'd like. It's in walking distance to Ocean Blvd/Dr(?) so there are many, many restaurants and clubs. Lots to do in the area! I'd definitely stay here again! read more

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If you're looking for a secret gem of a hotel without the fine tunings of a modern day vacation stay.. the Impala hotel is the one! We had the best stay with the best hostel staff. Accommodating your needs as well as maintaining a clean room each day by the best housekeeping services. Located in prime area south beach. All the best dine in and local shops with the ocean drive street beach front a minute away! read more

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Location was 10/10, hotel is clean and private and Michael and Carlos at the front desk were so helpful!! Hidden gem in Miami read more

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Loved it here. The room was great and had a huge beautiful shower. There is even a beach bag with beach towels to use. The concierge was so helpful and offered umbrellas and waters. The location is great. A quick walk to the beach or to Ocean drive or Lincoln Rd. There is a free happy hour where you get 2 drinks free from 5-6. Choose from beer,wine, or a huge menu or mixed drinks. I honestly couldn't believe it was free. Continental breakfast was ok - better than nothing! Bagels, yogurt, cereal, fruit, muffins, coffee.... Loved it here!!!! read more

Impala Hotel - Courtyard leading to the entrance - Hotels Near Me - Miami Beach, Florida

I book this hotel and it fell under a state of emergency the road was closed to enter South Beach and they wouldn't give me a refund. I called the hotel the day before and they knew the area was unsafe but still refused to refund me, instead told me to show my reservations to the police and they would probably let me enter into the area of riots, shootings and police having to pepper spray people in the streets!!! read more

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Location - 5 stars. Next to a bunch of great restaurants, a block from the beach, right in the center of it all. Cleanliness - 4 stars. The floor constantly felt a little sandy, from the second we stepped in after checking in. Amenities - 2 stars. The AC was a big no no for us. It would get so hot at night and we couldn't bring the temperature lower than 69. No microwave. Shower water pressure was non existent. Don't shower if you have long or thick hair lol. Staff - 3 stars. Kinda weird overall. Housekeeping knocked, we asked if she could come back since we were still in there and in bed, and she opened the door immediately without waiting or hearing us. Could have been an awkward moment. read more

My husband and I booked a "Deluxe Room, 1 King Bed" with Impala Hotel. When we arrived we were told by the front desk that the room we reserved was not only not available, it did not even exist and the only room Impala had available was a room with two queen beds. We tried to speak with the manager twice before checking out to have the price difference credited back to us but was not able to connect or have him get back to us. We tried again thru Expedia and emailing after checkout and was told the small cold room on the ground floor with two queen beds was comparable to a Deluxe King room so a price adjustment was not warranted. However, if we had booked a Queen room in the 1st place, it would have been 1/2 the price! So I am now going to take it up Amex. In addition to the false advertising and poor client service, the room was extremely cold (no heating at at hotel) and noisy. read more

Listen! I won't stay anywhere else when I come to Miami. Stunning room, excellent customer service, close to everything, quiet location. I booked this hotel and had visions of bathing with Lush bath bombs after long days. The first room they gave me was beautiful but only had a shower. Usually, I'd just go along with it but I'd really been looking forward to it. I asked and the 2 gentlemen at the desk happily helped figure out which available room had a tub. Made a good start to a resting vacation a perfect one. Gotta go, by bath bombs are waiting to be used. read more

Not recommend Impala Hotel I've been charged twice $270.53 for 1 night at Impala Hotel in Dec 26 2021. I got charged $270.53 by "Corphousing group" and also got charged $270.53 by "The Blakely New York" the same day, and at arrival the check-in wasn't at the Impala hotel lobby but at another Hotel situated a few meters away. read more

I want to share my recent experience at your hotel from wednesday, May 24th to Sunday, May 28th. I made reservations 6 months in advance for a king suite. The day I arrived, the front desk clerk told me the room I reserved is not available due to the shower not working. The front desk clerk said they knew about the shower issue right before I reserved the room 6 months ago.  I asked why I didn't I receive an email or a call. The clerk said he did call the day of the reservation and couldn't reach me. I don't have a missed call. There was no voice message, and why not call me months, weeks, and days in advance to inform me so I can reserve another hotel. The clerk said there was only one room left, which was a closet compared to what I initially reserved. The room was five feet from the front desk area and 15 feet from the front door of the hotel, so we heard everyone entering and exiting the hotel. I went back to the clerk to complain about the room size and noise,  the clerk said, "You can ask for a full refund and find another hotel." The problem is that all the hotel rooms were booked for Memorial weekend or they were priced much higher than what I was willing to pay. So I was stuck. The room was not cleaned, the mini fridge was leaking, the centeral air is directed at the bed, coffee pot not working, the iron was super small (literally a pocket size), cleaning staff talking loud, and opening and closing doors aggressively. The front desk clerk lacked empathy and was borderline rude. From our recent experience, we are extremely dissatisfied and disappointed. I would not recommend this hotel. Regards, Sent from my T-Mobile 5G Dev read more

Stayed here many times, but 15-20 years ago. At the time, the service and accommodations were outstanding. Of course, this is where I wanted to stay on a return visit many years later. Definitely disappointed to say the least. Front desk staff not present at check in, room smells moldy, refrigerator doesn't work, no ice to be found ... If you don't mind spending a couple extra bucks, look elsewhere. While it's a good location, there are many choices that are better. Hate to give it a bad review since I've had many great experiences here, but they're just not trying. read more

I had my fare share of hotel experience in a past few years. I stayed at places all over the world from hostels to luxurious hotels and I NEVER EVER had such a terrible experience as I had here. To start with, checking in. We arrived on July 31 around 3:20pm. It took a while for the front desk receptionist to notice us since she was too busy texting. She gave us no information whatsoever about parking, checkout, location and time of breakfast. When we got into our room, turned out that we have only 1 towel and 2 washcloths. After several requests at the front desk we've been told, that they still didn't wash the towels. The pillows in our room were the same thickness as the comforter. Basically we had to sleep without pillows. The breakfast was terrible. The reservation website said that it's continental breakfast. All that was offered was: 2 pieces of toast, 1 slice of American cheese, 1 jam, butter, banana (that I'm allergic to), terrible coffee and cereal. Now, does that sound like a breakfast to you? On top of everything: they had bed bugs! I feel like I paid for torture! read more

I'd give this place 3.5 stars. It was nice to get away from the hustle and bustle of Collins Ave at the end of the day, but there were lots of little things that this place could have done better -- especially for the price! I think we were probably placed in the smallest room they had to offer. It was barely big enough for a queen sized bed and a wall-mounted television. This didn't bother us too much since we were mostly there to sleep. The one window it had faced out into the neighboring hotel's room so we had to keep the blinds drawn the entire time, which made the room very dark. The room itself was relatively clean and despite dragging some sand in almost every day, it was obvious they at least swept. We did find two small roaches in the shower but they were nothing compared to NYC roaches. I guess bugs are just expected of a tropical climate though. Another con was that they were out of several amenities that their guestbook said they'd have, including sunscreen and after sun which was supposed to be included in their beach bag (but they didn't even have when we asked about it at the front desk) and a disposable razor. I'm not sure about other products were listed though. Their outdoor patio/alley is very cozy and they'll let you smoke and drink your own alcohol out there, which is pretty nice. Beware of mosquitoes though! We had no trouble with noise at all, and we stayed over New Years Eve, which I think would be the loudest night of all. I think it helps that the hotel is set away from the street. However, I've lived in NYC before so maybe I'm just used to street noise. The toiletries included in the room were pretty standard - soap, body wash, shampoo, conditioner, and body lotion. They were somewhat strangely coconut-smelling, which I'm not a fan of, but they did make my hair soft and smooth. The front desk personnel was always courteous and friendly, and we got some pretty good restaurant recommendations from them. Can't speak for the valet; we didn't drive. Also beware of no elevator, but we just had a couple of carry-ons so that wasn't an issue for us either. All in all, I think I'd pay an extra couple of hundred dollars and stay somewhere else but The Impala is an okay deal for the money (I also realize I stayed over possibly the busiest/most expensive nights of the year, so take that into account). read more

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Hotel is only a five minute walk away from the water and pretty much everything on South Beach. There were complimentary robes upon arrival and as a woman I was in love with all the mirrors and the bathroom is to die for. read more

Impala Hotel - Complimentary robes, although the grown people juice did not come with the room lol. - Hotels Near Me - Miami Beach, Florida

Loved this hotel very private and beautiful!! The rooms smell amazing when you walk in and the hotel is very nicely furnished and cozy. Would stay here again!! read more

The room and staff were excellent. Then why do I give a one star? I was overcharged by $1167. I took my son to the Formula 1 race in Miami . I ordered two rooms. I put 50% down on one room and was told I would pay the other 50% for one room and 100% for the other room. They charged me 100% of both rooms, thus the $1167 overcharge. I sent an email to the company explaining the problem. No reply. I waited a few days and sent another email explaining the problem. Again no reply. I connected with my credit card company and they are in the process of taking care of it now. read more

Basically they were not able to accommodate us or anyone on time because they didn't have enough housekeepers. We kept having to wait "another hour" to check in and it was getting ridiculous. However we were able to cancel no problem after the 3rd hour and took our business to the much more hospitable and competent Marriott in Washington for same price. read more

4.75 stars. This is a brilliant hotel to book if you value both intimacy and proximity to all the action on South Beach. If you are making a business trip, then you should probably book elsewhere only because the hotel's strengths are comfort based as opposed to maximizing your office needs. In my mind, this is desirable. If you are taking a cab, tell them that you are going to Spiga. It's very difficult to see the Impala Hotel from the street because it is located directly behind the restaurant. Check in and enter your room. One aspect I truly loved about Impala is how the light orange, brown, and red hues created an additional layer of comfort and relaxation to the experience. You won't get that in an ordinary hotel. The beds are very high quality material and simply marvelous compared to other competitors. Your Moen shower is beautifully modern and complete with a second hose. You will find darker brown hues in your bathroom and an incredible stone sink. Basically, combine high quality materials, thoughtfully laid out design, and an air of modernity, and you have the formula for what makes Impala Hotel a worthwhile experience. Impala isn't for someone who just wants to watch TV in their room all day. You are within two blocks of the beach. one block of La Sandwicherie, a few blocks of Cafe Charlotte and Puerto Sagua, and your hotel is attached to Spiga. For adventurous people, the World Erotic Art Museum (yes, I went) was a block from the hotel as well. All the bars and clubs on Ocean Drive are walking distance. Really, only a couple of places I went on Bay Rd. required me to take a cab. I can't stress how ideally located Impala is for the person who wants to maximize their time in South Beach. As an added bonus, the staff is rather knowledgeable of the area and willing to help on a variety of subjects, including but not limited to dinner, parties, shopping, haircuts, and even i-phone chargers. The staff, especially Maggie and Romain, made my trip infinitely more relaxing. The hotel can be expensive. My four night stay averaged to a cut above $300/night and it would have been nice to have spent less than that on my hotel. Then again, I do think that the quality of Impala is top end. On my next trip to South Beach, it is unquestionable that I would book this hotel again. read more

This is a hidden oasis with a European feel. The rooms were comfortable and tastefully decorated. The staff were also friendly and helpful. We love this boutique hotel. Highly recommended. read more

Wonderful boutique hotel! From the moment you step off the sidewalk you feel transported from the bustling Collins Ave to what I imagine a villa in Italy would look like. The lobby is tastefully decorated. My room was a VERY spacious King and so comfortable. It felt like the master bedroom in a home. The bathroom was unbelievable with a large open shower, spacious vanity and high end finishes. Romantic would best describe it. Challenges: My bed was unmade when I arrived. I informed the front desk on my way out. They corrected the problem and left a complimentary bottle of wine for the inconvenience. Nice touch. No more than 2 people in a room at time. I was with a group of 8 (they stayed at a different hotel). The foreign young man at the front desk abrasively informed us of the policy when we entered the lobby. My group is a bit rowdy and responded in kind. Sometimes it's not what you say but how you say it. Still, I don't think he meant to be rude. Cultural differences I suppose. He attempted to explain himself after they left which I appreciated. Showed he cared. Many other reviews talk about the noise from nearby establishments. Well it's South Beach! That's like going camping and complaining about the crickets! I do think it would be a kind gesture to leave earplugs in the rooms for guests who are bothered by the noise. Small expense, BIG impact. Room Service is available from a small restaurant in the building. I got a good deal on Hotels.com. $400 total for 4 days/3 nights which is awesome for the location. read more

I spent one night in South Beach for a pre- cruise girls weekend. We booked 2 rooms on Booking.com for a steal. I was a little worried because it was so cheap but reviews were good so we booked. I couldn't have been happier with our stay. The Impala is an easy walk to the beach and very centrally located for all that South Beach has to offer. We had a very early morning flight but our rooms were ready on arrival. Everyone that worked at the hotel was so pleasant and friendly. The service was better than the best hotels in the world. The GM learned we were celebrating a birthday and had chilled champagne waiting for us in the room when we returned from the beach. So sweet!!! The hotel is clean and has a beautiful patio where you can relax. I will definitely return and hope you check it out! read more

The hotel Impala for me was the most adorable, quaint, cozy and perfect for my South Beach getaway. I loved it and will stay there again when I go back. The staff while not always around for a city that never sleeps was overall very helpful, funny and were knowledgeable for newbies to South Beach. The features in the room were beautiful, the slate tile in the standing only shower stall and uneven sink was just perfect. I wasn't too uncomfortable and yet it wasn't too high end. I checked out at $99/per night!! If you know anything about Miami that was cheap for this type of hotel. I went to the beach the day I checked out and was allowed to park my luggage until whenever. It rained without warning and the lady at the front that day allowed me to use her umbrella for a few hours. I was right in the middle of everything @12th street!! Some things to look out for..bugs..I can't. Set up a citronella candle in the room..you'll thank me later. There is an open terrace that is around the corner from the hallways to the room. The open feeling makes you think you're in Italy which is perfect. However, I would have felt safer if the front doors to the lobby had more security after hours. The toiletries had been resealed - eww, but I never rely on those minimal options..I just can't. The room stayed cold, no freezing and while I could have asked for an extra blanket I didn't sleep there much except one late night with too much tequila which at that point I was warm from head to toe..LOL!! Miami is dirty..the streets stay dirty and grimy. I would have suggested cleaning the slate tile floor on each daily cleaning to cut down on the soiled, grimy experience and finding a radio that works with pre programmed stations so I don't have to figure it out. Overall fun, sexy and I'll go back there!! read more

Most of the people were professional and helpful all except for one of the men that works night shift. I came to him to request towels noticing the room wasn't serviced during the day. When I went to ask him about this he immediately cut me off and wouldn't let me speak and went into a rant about how I would've already been given this information at check in (which I wasn't). He would not let me speak so I took my towels from him and left the desk as he continued hollering at me. He literally told me to "go to hell" as I walked away! So rude and unhelpful! I definitely reported the incident to different staff at checkout the next morning and they said it would be addressed. That man has no place working in hospitality, very aggressive, and in my opinion disrespectful towards women. He could have easily just given the towels with a brief explanation of what services weren't provided. Not berate me and accuse me of already knowing. Other than that my stay was ok. They do not provide cleaning during ur stay so I feel it's overpriced for what you get. The rooms were basic,but suitable to my needs. read more

No complaints here! The price was very good (via hotels.com), the staff was remarkably friendly, and most importantly the room was very clean and spacious! As other yelpers have noted, this is a no-frills hotel. Quite frankly, it's very simple, but I prefer this over kitschy decorations you may find in other boutique hotels. We stayed in the king suite and it was plenty spacious for me and my boyfriend, with comfortable (and again, CLEAN) sheets. The bathroom was lovely, with a large fogged window which let in plenty of light during the daytime. In terms of amenities, there aren't really any, except for the complimentary water bottles, Nespresso machine, and the beach bag (with beach towels). No pool or gym (although you do have free access to the Crunch gym around the corner of the block), but who really needs all that when the beach is only a few steps away? The staff members, from those at the front desk to the housekeepers, were all very friendly and made sure their guests were comfortable. They even offer to hold your room key for you when you leave (which is an actual metal key with a heavy key chain attached to it). The location was awesome. It is right on Collins Ave, only a block away from Lummus Park Beach! Best part is that the hotel is a bit hidden away, behind the Spiga restaurant, so it's still very quiet. Which brings me to the point that this isn't really a "party hotel" with music bumping throughout the night, or people stumbling in drunk and making loud noises in the lobby/hallway (which I appreciated). Would stay here again! read more

In south beach for the night and found a deal in a room at the Impala Hotel. It is beautiful! Very nice lobby and staff. The room blows me away! I want the bathroom in my home. One block from the beach, a parking lot one door away but no pool. This is Tuscan luxury in south beach. read more

Thanks for the great stay, Roman is a great representative for this property. Very friendly and helpful, I made a mistake on my reservation but Roman helped take care of us. We will be back, great room, great location I would recommend this property. read more

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I loved my stay here. Bobby the front desk clerk was amazing. He was kind, polite, and answered all of my questions. He was helpful when I asked for an earlier check in time because I just got off a long flight and my drive was two hours from Palm beach airport. Ask for Bobby if there's anything u need. The hotel was nice and comfortable although I do think they should add Netflix to the tv for those of us that don't travel with amazon stick. The hotel featured big pillows, robes, nice big shower, complementary drinks and water. I was traveling alone and I wanted to relax so it was perfect My only con was the breakfast. It is not worth it if you are looking for a breakfast hotel. All you get is a hard boiled egg old fruit and stale bread like you just got out of jail or something. Lol luckily I sleep past ten so I was ok Other than the breakfast the neighbor restaurant is pretty good. The bartender makes a fire guacamole dish which is amazing and they are super nice as well. I would definitely stay here again read more

My husband and I had never been to Miami before so we wanted something near the beach. We stayed at the Hotel Impala for 2 nights and were pleasantly surprised. We were very happy with the price we paid for being in a spot so close to the beach. The room and bathroom were clean. Bed was comfy. My impression is that this is a pet friendly hotel which is always a plus for me (even though our puppy stayed home this time). We were greeted one night by a sweet little dog in the lobby. Had I not seen the dog, I would have never known it was there - very quiet and well behaved. We parked in a parking ramp on 13th and Collins for $20 per day. I only have one minor complaint, the noise. The second night we stayed, the music from a nearby club was so loud that that things in our room vibrated ALL NIGHT! The music was still going when we finally decided to leave at 5:00AM. We made a comment about the noise to the man at the front desk who was very apologetic and said he wished he had known because the club will usually turn down the music if they are asked to. So, for next time (because we would definitely stay here again), I'll bring ear plugs and let the front desk know about the noise. Thanks for a great stay! read more

Impala Hotel - Entrance - Hotels Near Me - Miami Beach, Florida

Very accommodating staff in this lively quiet retreat right in the heart of Miami Beach. One block to gorgeous beach and they provide beach bag and towels. Our room was smaller to meet our budget but had the the accoutrements one could desire including in room espresso and big bathroom. Highly recommended! read more

Impala Hotel - The lobby of the Hotel Impala. Concierge is helping a guest in fluent French. - Hotels Near Me - Miami Beach, Florida

Charming, with a European feel . The entrance is through an iron gate between buildings, which is easy to miss, but once you walk through you'll be transported across the ocean. The staff is eager to help and make recommendations on where to dine and what to see. Rooms have an old world charm as well, with terazzo floors. I've subtracted one star for bath towels that were a bit frayed from age, and an alley cat that lives outside the window. It meowed all night for two nights. read more

Really a best kept secret place. So quiet & reasonal price compared to ocean dr. No frills but not boring.bathroom styling was so nice.30 second walk to the beach.Charlie the chiuachiua the hotel mascot dog was so cute. Il be back! read more

5 star hotel experience at 3 star prices. Great location, newly renovated rooms on Collins Ave. A quaint hotel that seemed very european, unlike big american hotels. I will stay there again for sure. read more

The staff are amazing and very courteous. The location was perfect, in the middle of all the fun, yet tucked away a bit off the street so it was quite. The place has the feel of being in Spain, and the rooms are clean and spacious. It's very hard to find a hotel with a tub to soak in in South Beach, so it was a big plus to find they had some rooms with tubs. I will definitely stay at The Impala again. Cheers. read more

The hotel is no frills but in a perfect location in the middle of all that's happening in South Beach. It was clean but there is no elevator. We had to ask for more towels as there were too few in the room. The staff was nice and helpful. I liked that there was a small drink fridge in the room. It was very inexpensive and was a nicer place than I expected for the price. read more

For price + Location this is the best deal in Miami Beach... but bonus, it is luxurious and modern also! Minor inconveniences though to be aware of: 1. no Elevator, you must lug your suitcase up the stairs. 2. No parking, they don't mention this. There is a parking garage caddy-corner though so its easy to get to. Estimate ~$25/night for parking only. 3. hard to find at night, the entrance is hidden and there is no large sign, just a small archway set way back from the sidewalk. 4. they act like breakfast is included but it is not. no big deal but fyi These are just things to be aware of though, not huge issues. Would stay here again! Beach, restaurants, shopping, nightlife, are all within 5 minutes walking distance. I miss hearing the little courtyard frog (in the fountain) chirping. He was great! He only chirps/comes out after dark so don't miss him. read more

I love this hotel! This was my first time in south beach so I was excited anyway. Just got back from a cruise and wanted to relax for a few days before heading back to the real world and Impala was the perfect place. It's walking distance to everything going on food, night clubs, the beach, and shopping. Roman was awesome! This is definitely a place for couples to visit my girlfriend and I are planning out next trip to south beach and The Impala hotel soon. read more

We stayed in this hotel for 2 weeks and did not want to leave.This is a wonderful little hotel, very posh, chick and totally boutique style. For what they have to offer is very reasonably priced. The staff was super nice, personable and understanding to our needs. we have a large dog with us and this is one of the few hotels in Miami that allows dogs and absolutely without a doubt, the nicest one that we looked at. we will definitely come back to stay there again. We had the best experience staying at Impala and strongly recommend it to everyone coming for vocation or business. Veronica, Chase and Sir Christian (the dog) read more

I think some people might be surprised that a hotel that isn't that big and isn't that fancy would get 4 stars, but it ain't always about the internet connection and the flat-screen TV. Though the rooms are small and on the old side, there is a lot to recommend Hotel Impala. The location is great--close to everything. We walked to all sorts of restaurants, shopping, beaches, and nightlife in South Beach. The rooms are clean and quiet and all the most important amenities (TV, phone, clock, tiny bottles of shampoo (everyone's fave), and A/C) are there. But where this hotel really stands out is in its service. Most of the customer service we experienced in South Beach was just stanky--rude, inconsistent, non-existent--and most of the time a 15-18% tip was already included in the bill (we can discuss how it's possible that having the tip included, though of course you're free to adjust it, may cultivate poor service). By far the worst service I've ever seen in any big city. The staff at Hotel Impala, on the other hand, were courteous, knowledgeable, and went out of their way to help us with recommendations and advice. They also made dinner reservations for us, and managed to find us a room to crash in when we arrived at the hotel at 5am (thank God!). One day we left a free map we picked up at the airport in the lobby and they returned it to us the next time we came in. And it was just a stupid free map! Now that's personal service, and ultimately it made our stay much more enjoyable than shiny new furniture or a giant bathroom would have. read more