Cancel

Open app

Search

Setai Hotel Miami

4.2 (341 reviews)
Ultra High-EndHotels
Open Open 24 hours

Services - Setai Hotel Miami

Hotels

Setai Hotel Miami Photos

You might also consider

Recommended Reviews - Setai Hotel Miami

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Ricky L.

Not many folks talk about the Setai Hotel Miami in and about itself as it's likely more well known for their popular restaurant outlets with Jaya at the Setai and/or Japon at the Setai. But don't sleep on this hotel as Setai Miami is elegant and classy and luxurious. It's clean and nicely decorated with ancient vibes with relics and statutes. Kinda like zen atmosphere! You will surround yourself with classy upscale patrons and the service is above average. Their restaurant outlets are a must try as they offer a great brunch and often have catchy themes and decorations for certain times of the year.

Beautiful entrance setting you up for the perfect tourist trap
Graciela L.

When people talk about tourist traps in Miami, The Setai could easily make the list. I went for dinner with genuinely high expectations given its reputation, but the experience fell far short. We were seated around the fountain to watch what was meant to resemble a Cirque du Soleil-style show. The setting is exquisite and charming setting you to the perfect trap. The show felt uncomfortable like the performers were being treated as showpieces in a colosseum. Watching the showgirls hang by their hair or balance painfully on their necks felt more awkward than entertaining, especially while trying to enjoy dinner. The wine selection was watery and didn't complement the meal at all. The appetizers were another disappointment: dumplings that tasted like they were bought at a supermarket and boiled, and a "salad" that was literally a chunk of lettuce with a couple slices of avocado and tomatoes. It might be the most effortless salad ever served. The tacos, which had the most potential, were small and poorly balanced in portion. For the main course, a basic grilled chicken isn't what you expect at a high-end dinner, and the salmon topped with curry felt like an attempt to disguise a less-than-fresh cut. Good salmon only needs a touch of lemon and butter--no heavy dressing required. Even the rice was stiff and unimpressive. Then came the desserts. Sharing a plate of fruit felt like a joke, but the real punchline was the actual desserts. The almond chocolate cake tasted bland, and the cheesecake with fruit sorbet had the texture and flavor of boxed pudding. To top it all off, the service was careless and disengaged. And of course, the ticket to this tourist trap will leave a painful dent in your pocket, an expense that's absolutely not worth a dime. At this point, I can only recommend that you "Setai-away" from this experience.

Dinner at the hotel restaurant, Jaya.
Michelle T.

Our stay at the Setai was good. The decor is elegant and exotic, and the staff was very welcoming. I was celebrating my birthday and upon check in, there was a delicious passion fruit birthday custard waiting for me in the room. This was a very thoughtful touch and really elevated the experience. The only issues we encountered that hold it back from a five star rating, was the cramped, almost cluttered feeling of the room. It's like it just had too much stuff in it. The toiletries were also off-putting. The signature scent was very generic and almost reminded me of an air freshener from the dollar store. The location on Collins Avenue is great and there's beach and pool access even though we did not partake. We did walk alongside the pools but decided there were just so many people around that it was anything but peaceful. We dined in the Hotel's restaurant, Jaya for dinner as well as breakfast and had great food. For some reason, yelp is restricting reviews for that restaurant at the moment, so let me just work in a good word for the food and great service we had there. The only miss was my dessert was not very good, but the rest of the meal was excellent, and they had contortionists perform once an hour. Overall the Setai is a good hotel, but with the cluttered room and the crowded pool area, it just feels a little bit extra- but not in a good way. At this price, it should feel a bit more exclusive, and in some instances, it feels too commercialized. There was a lot of swag and exorbitantly priced mini-bar novelties that it detracted from the ambiance.

The Setai Lobby
Genesis T.

Setai Hotel is an Asian inspired luxury hotel in Miami Beach with a beautiful Zen inspired lobby. Big and spacious rooms and gorgeous views, stylish serenity and tranquil atmosphere. Good and delicious food from its restaurant, Jaya at the Setai. Attentive and exceptional service from its staff members. Check it out!

Entrance to brunch
Jacob F.

It is good and overall better quality than most brunches with plenty of options. Included in the brunch is champagne, rose, mojitos, espresso martinis and you can order additional drinks off theme he not included in the brunch price. The staff was good at removing plates and refilling. You have 2-hours to sit drink and eat and are a little hostile when cutting you off. He wouldn't fill our drinks up when we had 5 minutes and still waiting on paying. I thought that was the only issue which made us feel unwelcome. Besides that good service.

Andrew I.

We stayed here while in Miami for a wedding. This was hands down the best hotel I've ever stayed in. It is a 5 star hotel for a reason. There is so many positive things to say that I will probably miss a bunch, but I will try to recap as best as possible. Through American Express, we were upgraded from a regular room to a suite which I think made my stay more enjoyable. We were given private transportation to and from the hotel. Upon arriving, we were greeted by multiple employees. With a few exceptions, the entire staff were extremely friendly and outgoing. Whether the pool, beach, check in, entry,etc. we were always greeted and made to feel welcome. We were told to leave our bags on the cart in the lobby and would be brought up after we checked in. We were given drinks and cool towels while we waited. The lobby always had someone outside directing cars and what I think was security always at the front entry. The elevator going up could only be activated with a room key. You could only access your floor. The room was amazing. We had a balcony suite. There was a comfortable lounge chair and other chairs to relax on the balcony. The fridge had complimentary drinks that were restocked daily. They also had room service and Jaya which is the restaurant located on the main level. Breakfast was complimentary if staying in the suites. The suites had a full kitchen and other items that you wouldn't bring on a trip. They let you borrow a beach bag for your stay that is in the room. Beautiful clean bathrooms with jacuzzi, amazing shower, and a bidet. My favorite part of the hotel was probably the pool area. They had 3 pools with different temperatures of 75, 85 and 90 degrees. The pool was 24 hours and was lit up beautifully at night. The staff at the pool were amazing. You would pick the pool and they would set you up in chairs or a cabana. They would cover the comfortable chairs with a fitted towel and give you regular towels and complimentary aluminum water bottles. The beach staff were also great. Pick a spot and decide if you want an umbrella. If so, they would drill a hole in the sand for easy placement. I would one thousand percent stay here again when I'm in Miami. Five stars!

Entrance
Shirley J.

We had a Saturday brunch here it was great. Soon as we walked in we loved the vibe it's super nice and cool with the misters on in there. The service was amazing and the food was delicious every station was clean and well stocked very good we can't wait to return on Sunday for the jazz brunch !!

Birthday dessert
Tamara M.

Celebrated a birthday at their Sunday brunch. Vibrant energy, live music, lots of good food options. A great place for a high energy celebration.

Eric S.

Gorgeous venue overlooking the beach, with stylish design and a refined clientele. Perfect for a relaxing dinner or a few drinks--an all-around awesome experience. Setai Resort truly has it all: a beautiful pool, beachfront bar, and an upscale fine dining restaurant. In my opinion, it's one of the most luxurious choices in Miami. They even offer a few different bottles of kosher wine, which is a rare and thoughtful touch.

Lamb
Katherine D.

Visited the Setai for our anniversary and enjoyed a wonderful three course meal with a beautiful performance by their dancers! Our experience was absolutely wonderful - the staff congratulated us on our anniversary and made sure that the evening was lovely and romantic. The food was soooooooo good - we ordered so many good things, but the highlight was the lamb. Perfectly cooked and seasoned - 10/10

See all

1 month ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Lucia D.
1185
1166
12260

5 months ago

Helpful 3
Thanks 0
Love this 2
Oh no 0
Photo of J K.
111
20
5

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 2

5 months ago

Helpful 5
Thanks 1
Love this 2
Oh no 0

6 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 3
Thanks 1
Love this 2
Oh no 0

1 year ago

Helpful 4
Thanks 2
Love this 3
Oh no 0

10 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 5
Thanks 2
Love this 3
Oh no 0

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 1
Love this 2
Oh no 0

6 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Shirley J.
46
147
231

11 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Eric S.
146
737
1156

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Joe D.
1045
987
1792

3 years ago

Helpful 9
Thanks 0
Love this 7
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

10 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jojo K.
502
250
59

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Luis R.
5
59
68

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0
Photo of Jessica B.
60
95
236

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 1
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Kelin X.
5
56
145

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

9 months ago

This place is 100/100 for food, vibe, service and entertainment. We had a work team dinner here.

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 9

Setai Hotel Miami Reviews in Other Languages

Ask the Community - Setai Hotel Miami

Has anyone stayed at Faena as well and which is better suited for a girls birthday getaway?

Did you decide? I have the same question!

View All 3 Questions

Review Highlights - Setai Hotel Miami

The Best Hotel in South Beach and "The Place To Be!" I can not say enough positive things about my stay.

Mentioned in 27 reviews

Read more highlights

You might also consider

Kimpton Surfcomber Hotel

Kimpton Surfcomber Hotel

(553 reviews)

$$

My friends and I spent a Sunday at the Kimpton Surfcomber and booked the Ivy cabana. The cabana…read moreitself was cute, comfortable, and gave just the right amount of shade and far enough from the neighboring cabanas so it felt semi private. Service was great. Our attendant was attentive but not hovering, kept the drinks coming, and food came out fast. Everything we ordered was solid -- perfect pool-day food and refreshing cocktails. There is a minimum spend requirement for the cabana, but it was super easy to hit between food and drinks. And considering you're paying for a dedicated space, service, and a prime poolside setup, it felt worth it. Overall, it was the perfect day to unwind and feel a little luxe. I'd definitely book the Ivy cabana again.

The Kimpton Surfcomber Hotel was a great place to stay. The service was excellent, and the staff…read morewas genuinely kind, welcoming, and always ready to help whenever needed. The food was very good as well. We enjoyed a complimentary breakfast as part of our hot tub booking, which was a nice bonus and a great way to start the day. One of the highlights of the hotel is the easy beach access from the back. You can simply walk out and reach the beach, and the area feels safe and lively. You'll often see people jogging, exercising, and enjoying the outdoors, which adds to the energetic South Beach vibe. The walk around the area is pleasant, and the overall atmosphere feels fun and relaxed. Overall, the Kimpton Surfcomber Hotel is a wonderful place with great service, good food, and a cool beachside vibe. I would definitely recommend it for a comfortable and enjoyable stay.

The Local House - Seafood scramble

The Local House

(74 reviews)

$$

Came to The Local House for brunch recently and really enjoyed my time…read more The restaurant is very cute and nicely decorated. Seating inside and out. Great service with very friendly servers. I started with a cappuccino, which was nicely balanced and great foam. Then I ordered the Local Breakfast. It came with two scrambled eggs, multigrain toast, home fries, and I swapped the meat for avocado. The eggs were nicely cooked, potatoes had great flavor but were a bit cold and very fresh but I imagine freshly made are very solid. The toast was not bad. Avocado was fresh. Good portion and good prices. My friend and I shared a pancake that was pretty good but lacked a bit of flavor but was still enjoyable. I would definitely come back and try other items as they have an all day menu!

5 STARS - Incredible Service at The Local House…read more The Local House is already one of the best spots in Miami Beach -- beautiful atmosphere, great food, and a relaxed coastal vibe -- but what truly takes the experience to the next level is the exceptional service, especially from Ana. Ana is absolutely amazing. She's warm, attentive, and has that rare ability to make you feel genuinely cared for without ever being intrusive. She knows the menu inside and out, gives thoughtful recommendations, and brings such a positive energy that it transforms the whole dining experience. You can tell she really loves what she does. Every time Ana has been our server, we've left happier than when we arrived. If you're visiting The Local House, do yourself a favor and ask for her -- she makes the meal unforgettable. Highly recommend this place, and especially Ana.

Dream South Beach, by Hyatt - Rooftop pool

Dream South Beach, by Hyatt

(333 reviews)

$$

Five stars for the location and awesome amenities…read more This hotel was the perfect place to stay at for a quick Miami getaway located walking distance to the beach and all the main things you could possibly want. After a long day of travel, we received two Prosecco as soon as we checked in and arrived. Our room was upgraded and it was located right across on top of the Naked Taco where the rooftop pool is at. It's perfectly located for anything you want to do, all the good food spots, bars, places, etc. The next day we went straight to the beach and they provide complimentary beach chairs, towels and umbrellas upon request and you just walk yourself to the beach with them. There's nothing like Miami Beach! The water was perfect and it felt so good to just defrost on the sand and dive into the gorgeous turquoise water. After a few hours at the beach, we went back, enjoyed late check out and headed to crunch fitness - which was absolutely worth it! We were able to leave our bags at the front desk while we worked out, grabbed a late lunch, some drinks and then got to come back and enjoy the rooftop pool during happy hour for drinks and snacks until sunset. It was the perfect Miami daycation that we needed!

Dream South Beach by Hyatt delivered a genuinely top-notch experience from start to finish…read more From the moment we pulled up, our valet, Fernandino, took great care of us; friendly, fast, and attentive. And the five-star touch continued inside thanks to Melody, the Director of Front Desk, who made us feel like our stay actually mattered. We were celebrating a very special occasion--dinner plans were set, we simply needed a place to spend the night. What we got was an incredible room with a private terrace and a stunning view of South Beach. And as if it couldn't get any better, we were surprised with a complimentary bottle of champagne, which made for the perfect nightcap, and an even better start to the morning alongside our mimosa. If you're staying in South Beach, Dream is more than a name--it's an experience!

W South Beach

W South Beach

(510 reviews)

$$$$

Booked via Amex travel and a part of Marriott Bonvoy Gold, got a lot of perks. Will explain below…read more Located in south Miami, literally by the beach front. Have adult pool and regular pool. Very windy here, so it is still cold even though we are in 73 degree weather. Valet only Spacious lobby and seating area. When we checked in, we were greeted with a very warm sweet gal. Thanked us for being a Marriott Bonvoy gold members. Since we book via Amex travel hotel collection, our room automatically upgraded, daily breakfast for 2 $40 per person, $100 credit to use for anything in the property, early check in, guarantee 4pm check out and complimentary wi-fu. And we got complimentary cocktails. On top of that, we got complimentary sparking water and 2 jars of snacks for being Marriott Bonvoy gold member. Awesome. Note: your room has complimentary bottle waters everyday, if you need more, ask concierge downstairs or your room service. Room: Very specious bedroom and bathroom. Has nespresso coffee machine, tea. Fridge and other stuff. Very odd closets in the corner, basically you need to close one closet in order to open the other one. Has iron, iron board. Has balcony with view. The w beach bag for purchase only. Hotel: 2 restaurants: the chow, Chinese restaurant, and the grove for your breakfast, lunch and dinner. Theres spa, gym, courts Scan and download their w south beach app available at the concierge as you check in to see their daily activities. There's bicycles for hotel guests to use. You can ride or walk along every where via path way . The hotel is looks nice but some doors, locks and some fixtures are damaged and broken, it looks run down. Valet parking is an independent company, so you pay them separately from Hotel, its about $65/night

After a long drive from Tampa to South Beach we were ready to enjoy a nice stay with a beautiful…read moreview. Upon arrival, we were greeted by the staff and assisted us to our room after an easy check-in. The room was smaller than expected for the rate, but the view and amenities made up for the size. Conveniently located near the beach and other fantastic eateries, especially the Ocean Grill at the Setai (gorgeous and highly recommended) restaurant. Also a short walk near Park Ave which has other amazing eateries and including cafe and bistro's. The grounds are well maintained with upscale vibe and decor. The lobby bar is cozy with a sexy vibe. My wife experienced the spa which she said was fabulous. Pool has plenty of chairs with umbrellas and staff were courteous, friendly and attentive. It also has some benefits to be a Marriott Bonvoy member which gave us some minor perks with bonus points on spend, complimentary wi-fi, mobile check in along with some property credits which we used for the spa and happy hour at the bar.

Marriott Stanton South Beach

Marriott Stanton South Beach

(388 reviews)

$$$

Very disappointed with my stay at the Marriott Stanton South Beach. I had written approval for a…read morelate checkout, yet an employee named Chas called and aggressively demanded I leave by 1 PM or be charged another night. His tone was rude and completely unprofessional, even after I explained I had authorization. This kind of behavior is unacceptable and far below Marriott's standards. It ruined what should have been an enjoyable stay.

Soooo...overall a pleasant stay in spite of my two stars. But here's the thing...if we paid $200 a…read morenight I would rate this a four star. However since we paid tripple that price I have to be way more critical. The staff makes it extra special. They were all friendly and had the "I can do it for you attitude." Kudos to the staff. Our "up-graded" room facing half ocean/city was tiny, a tad worn, had a very nice view, and non impressive toiletrees. The worst part of our room was the side of the hotel we were on. Our room was on the industrial exhaust fans side and it was extremely noisy. Had to keep our balcony door closed to drown out the noise. The location of the hotel, as others mentioned is ideal. Now here is the scary part...we got stuck on the elevator two times. It wasn't a long time but enough to scare me especially since I am very claustrophobic. I ended up taking the stairs to the 9th floor the rest of our stay. They did fix the elevator but this happened to quite a few guests and they didn't shut the elevator. Our complimentary breakfast (free with my Marriott status) was not the best. Breakfast is served in the attached Mexican restaurant which is not owned by Marriott. It is not a buffet. Small menu with the basics. Food was fair. We enjoyed the pool and the short walk to the beach. The pool restaurant has the best hotdogs! And we also enjoyed the quinoa salad.

The Standard Spa Hotel - Delish shrimp tacos

The Standard Spa Hotel

(675 reviews)

$$

Old school Miami Hotel that appears to have been retro'd NYC style. Next to busy road, but bay…read moreview. The rooms have been thoughtfully re-designed, but still have that cold Miami cinder block feel. In other words you won't do more than sleep in them. The pool area is fantastic with a bay view and plenty of chairs. Lido Grill, the main restaurant, is nicely done and people / pet friendly. Service was good, once you got their attention, which was on you, not them...we had the lobster, fairly priced at $39, but was like rubber and inedible. Sides were a throw away. Drinks were very good. Other points, nice mini bar in room, however NO coffee in room and coffee shop doesn't open until 7 AM. A regular room, facing back away from bay, dinner for 2, minor mini bar invasion (2 drinks) valet, was over $1100. Not worth the cost.

I've been going to the standard for over 13 years, I work in media and often include the property…read morein my recommendations and roundups. Today I attended a private brunch for work and I wanted to check two small bags at the front desk because I didn't want to take them into the brunch. I was told it would be five dollars for outside guests to check a bag. This is news to me. Never before have I been charged for this in the over 13 years that I've been going to this property. That isn't a luxurious experience nor is it up to standard, hotel guest or not. Service was polite outside of the charge. Food was average at best. A few hours later I attended another lunch at Bellini at the Mr. C hotel. I asked to check the same bags at their front desk. No charge. When I picked up my bags, they asked me how lunch was and if it was my first time at the property. Would I like some water to go (complimentary)? It was not my first time at Mr. C but this service is what I come to expect at a property of this nature. Not to be nickel and dimed for a basic service. This new experience paired with the fact that I was overcharged for drinks on my last visit to the standard (November) to which I called to rectify after realizing once I was home, I was told they would call me back and they never did. I'm soured on the whole property.

Fontainebleau Miami Beach - Ocean Balcony room view.

Fontainebleau Miami Beach

(2.3k reviews)

$$$

Fontainebleau Miami isn't just a hotel -- it's a full‑scale Miami moment. The kind of place where…read moreyou walk into the lobby and instantly feel like you've stepped into a glossy magazine spread. High ceilings, marble everywhere, and a buzz that tells you you're in the right place. What impressed me most? There's genuinely plenty to do for all ages, which is not something you can say about every Miami resort. Whether you're traveling with kids, teens, adults, or a multigenerational crew, everyone finds their lane here. The pool scene is the heartbeat of the property. Multiple pools, each with its own personality -- family-friendly areas with space to splash, quieter corners for lounging, and the high-energy spots where the music and cocktails flow. Service was dialed in across the board: fast, friendly, and always one step ahead. Rooms were spotless and stylish, with balconies that make you want to order room service just to soak in the view a little longer. Housekeeping kept everything crisp, and every request was met with that effortless "of course" attitude. Dining is another standout. From quick bites to full-on fine dining, everything was fresh, flavorful, and beautifully presented. Even the grab-and-go spots felt elevated. And if nightlife is your thing, you don't need to leave the property -- the energy here after dark is pure Miami. But if you're traveling with kids or just want a low-key night, the resort still feels comfortable and accessible. Fontainebleau nails that rare balance of iconic luxury and all-ages fun. It's bold, glamorous, and buzzing in all the right ways, yet still manages to be welcoming and easy to enjoy no matter who you're traveling with. A true Miami classic that continues to deliver. Enjoy

I would never stay at the Fontainebleau Miami again. We booked 6 junior suites for 12 people for a…read moreproposal weekend and stayed 4 nights, with one room being a full suite -- and the experience was honestly shocking for a hotel at this price point. The Fontainebleau Las Vegas is impeccable, so we expected the same level of luxury and service here. Unfortunately, this location feels run down and poorly managed. The beds literally cave in in the middle, rooms feel outdated, and basic amenities were a struggle. There's nowhere to get ice yourself -- you have to call for it -- except no one ever brought it despite us requesting it multiple times over all 4 days. For a "luxury" hotel, there were also no slippers, no robes, and no 24-hour room service, which was surprising considering the price point and reputation. The full suite, which was the most expensive room we booked, had multiple issues: the shower head was rusted with water barely coming out of several holes, and the refrigerator leaked huge puddles onto the floor. We even encountered very rude interactions with both a poolside employee and a pool restaurant employee. Monday morning, my boyfriend and I wanted to sit in a cabana for literally 10 minutes to eat a bagel and coffee we had purchased from their café because we simply needed shade. The entire pool area was practically empty, yet we were shooed away in a very disrespectful manner. Later, when we went to COTE for lunch, the food and drinks were amazing and our servers were fantastic -- but once again, the front desk staff had a condescending attitude. We were asking what seating was available and discussing options within our group since we wanted a normal sit-down table. After we asked a follow-up question to clarify what wasn't available, the hostess responded with, "Do you want me to show you the tables so you can figure it out?" Meanwhile, the tables, couches, and bar seating were directly in front of us. We were simply trying to understand the wait and seating situation, not asking to be spoken to disrespectfully. What made the experience even worse was management. While discussing concerns at checkout and showing photos/videos, the manager was sitting on her phone while we were speaking to her. I've genuinely never seen someone so unprofessional in a management position at a luxury hotel. On top of that, friends and family tried sending champagne to the suite for the proposal celebration. It became unbelievably difficult. Emails went unanswered, calls weren't returned after multiple attempts, and one person who paid for the champagne had to text us directly asking if we received it -- because the hotel never delivered it. Only after they called again the following day to complain did the champagne finally arrive. Overall, this hotel feels like it stays busy mainly because of conventions and the iconic name, not because of the actual guest experience. The only highlight? The late-night food truck was honestly 10/10.

Mondrian South Beach - passed hors d'oeuvres

Mondrian South Beach

(758 reviews)

$$$

11 years since I was last here. I stayed recently for my birthday. I like this place because it is…read moreon a relatively quiet street, and is on the bay, facing west, with a great sunset and view of the skyline. We reserved a 2 bedroom suite. I asked repeatedly for an early, 2pm check-in. When I go there around 2:15, the front desk area was in chaos. There were 2 people being waited on and I was first in line, but had to wait for ~10 minutes to get any attention. Even with repeated communication, the room was not ready. My kids were heading into melt down mode. Not a great start. I got a call at 2:45 that my room was ready. We headed back around 4 and then it was the same chaos, and very long wait to get our 1 piece of luggage. Once upstairs, the hotel is very neat and tidy and our room was a 2 bedroom suite with a balcony, facing the bay and city. The condition and working order of the room, bathroom, and kitchenette were excellent. We loved the minimalist aesthetic. They did have a happy bday card and some chocolates for me in my room - a very nice touch. The main event downstairs is the pool area. They had a DJ playing vibey lounge music and it was packed with people chilling and drinking as mature adults. Definitely not a wild spring break scene. The pool is heated, too. The best is being in the pool as the sun sets - very magical as the place goes from day to night. Great hotel - lousy front desk. I reviewed the restaurant, Baia, separately - great waterfront vibes, so-so food, and disorganized service.

MUSTY room. Disappointing doesn't even begin to cover it…read more I booked a 3-night stay (Sunday-Wednesday... so no partying, all "school nights," and not during any major Miami events like Winter Music Conference, Miami Open, Formula 1, Boat Show, or SoBe Wine & Food Festival). This was a quiet work trip. As someone who grew up in Miami, I always thought of the Mondrian as a solid, above-average hotel. It was reputable, with good hospitality, nice amenities, all that jazz. Well... this stay was disastrous. The room was musty and clearly not properly cleaned. There were countless stains, dust bunnies, scratches and cracks on surfaces, and different hairs in multiple areas of the room. Just overall extremely unpleasant. I genuinely felt uncomfortable staying there. The robe in the closet had several holes (not small. very obvious, literally the first thing you see, and they still hung it up like it was acceptable). The toilet barely flushed, consistent plumbing issues. The bathroom had visible oxidation on the shower head and hose. The ceiling shower head and one of the lightbulbs were broken, and several other lights were dim. Front desk experience? Honestly shocking. I'd expect this level of attention at a low-tier chain, not here. Staff behind the counter were scrolling Instagram Reels or TikTok (with volume) while guests were standing there. Just incredibly careless. After my first night, I went to the front desk and asked if all rooms were this unkept and in such poor condition. They acted surprised. I showed them photos (with the dust, sticky residue on the bathroom floor, hair in multiple places) and they said they'd notify housekeeping to properly clean the room. Well... housekeeping never showed up. Not once during my entire 3-night, 4-day stay. Super disappointing, because this hotel has potential and used to be great. I even overheard another group at breakfast talking about how disappointing their room was and another woman in the elevator also had a similar experience... so clearly not an isolated issue. Valet was also hit or miss. The guys mostly just standing around, sometimes opening the door, sometimes not. No help with luggage when I arrived. Just an overall lack of training, standards, and any real sense of guest experience not just with valet but everyone else. Expect the restaurant staff, they were wonderful. And to be clear, l wasn't in a standard room. I booked a junior suite, and the only redeeming quality was the space (which was not properly used so it felt awkward honestly). Everything else? Terrible. Would absolutely not recommend. The property is in rough shape, and worse... it feels like nobody cares to fix it.

Setai Hotel Miami - hotels - Updated May 2026

Loading...
Loading...
Loading...