Beautiful hotel, but we would not stay here again and don't recommend it. While the property itself is stunning, this hotel finds ways to nickel-and-dime guests on top of the already high room rate. The Good: -We booked the "Superior, Guest Room, 1 King, Ocean View, High Floor with Balcony", and the room was spacious and beautiful. -Comfortable bed with spectacular views from the 11th floor. -Nespresso coffee maker was a nice touch. -Strong water pressure and very clean fixtures (often not the case in Florida hotels). -Housekeeping was outstanding. -Minimal street noise at night. -The pool was clean, relaxing, and had excellent service--prompt and friendly staff. The Bad: -Unexpected daily fees: a $75 resort charge, $5.25 state tax, and $5.25 occupancy tax--adding up to $85.50 per day. -Valet parking was listed in the app as $50/day, but we were charged $65/day. When my husband questioned it, the valet staff gave a nonsensical explanation ("$50 is for guests of people staying here"), which felt dishonest. -Between fees and parking, that's $150.50 a day on top of the room rate. -Only one side of the bed had extra outlets. -Towels were stiff and scratchy. -The in-room phone randomly produced a dial tone 1-3 times a night for several seconds, which was disruptive. -The balcony doors were overly sensitive--the AC only worked if they were closed just right. -On our last day, the AC unit began making extremely loud noises. -The Grove (on-site restaurant) was mediocre and outrageously overpriced. With auto-gratuity (20%) and taxes, the cheapest breakfast for two was $82--and that was takeout I carried upstairs myself. Beautiful hotel, but between the surprise fees, inflated valet charges, and overpriced dining, it left a sour taste. Sadly, we cannot recommend staying here. read more

The W South Beach was beyond amazing and highly accommodating! I received a complimentary upgrade to the WOW suite by KD. KD was amazing, sweet, professional, and really made sure my stay was worth every second! The house car was fabulous as well and a lovely addition to our stay. On the beach, Justin was absolutely incredible and helped us out. Give KD and Justin a promotion :- read more

The living room bar ia a cool spot. Ivan the bartender in the bar did a great job and was extremely fun to talk talk to

We had an amazing time at the W. The grounds are beautiful. The service was great. We really enjoyed the drinks. It's a very kid friendly atmosphere. They even gave our baby a couple of toys to keep. I took off a star for an unexplained fee on our final bill. They ended up taking it off, but it was still inconvenient. read more

See all

If your planing a stay in South Beach and want great views and awesome service then W South Beach is you place. From arrival to departure the staff was amazing. The hotel is beautiful inside and out. Upon arriving we were greeted by Joe the bellman which he assisted us with our luggage and was very knowledge about the area, such as restaurants at the hotel and around the area. He gave us great recommendations. At the front desk we were assisted by Maria who did a great job at checkin us in. Once arriving into the room you have a hallway which to the left is your bathroom and shower and right your closet area. Passing the hallway you'll have your bed and tv. Past the bed your lounging area with a sofa and two single seated sofa seats. Then the best part the patio area over seeing the beach and ocean. Fabulous views. We also experienced the pool area, super chill and mellow. Drinks are amazing and refreshing. Once you head to the beach you have staff assisting and arranging you where you can sit and enjoy the sun and warm water. The housekeeping team also did a fabulous job. We stepped out of the room and by the time we came back our room was serviced. Again if you want to have a great stay in South Beach I highly recommend the W. Great hotel and 5 star service read more

See all

Nothing bad to say about this place. From the moment I walked in until the day i left, all staff were way above the normal service of any hotel I have visited. Yes, it's a bit pricey...but the service and ambiance was perfect for us. It is just north enough of south beach that is safe, yet still walking distance (just over a mile.). The first night we opted for using the complimentary hotel car and then realized it was walking distance. The bar was poppin with a band and drinks were decent. The breakfast is the only gripe. For the price of the rooms, and the prices on the menu...you'd think the food would be top notch. It wasn't. Overpriced, subpar, and staff did lack here. Chicken sausage was served to one person at my table, but the same sausage at buffet was labeled as pork. I pointed this out but server didn't seem interested. If I visit Miami Beach again, I'll likely try another hotel, but only because there's so many to choose from. But I would recommend in general. read more

W South Beach - View from room - Hotels Near Me - Miami Beach, Florida

See all

Everything is amazing you cannot go wrong with this hotel staff or anything. Staff is amazing, the bar and food options are endless, it is very clean and a great experience read more

See all

Went on the beach for a beach day, beware they up charge like crazy and don't say anything about the extra charges. The waitresses are getting 20 percent gratuity on top automatically. My girlfriend and I got 4 drinks, ended up being up charged extra 60 dollars and didn't realize until we looked at the bill. read more

Good hotel but not great for the money. Staff usually overwhelmed and the service just isn't there for $800 a night or so. Pool nice but over crowded. Beach nice but gets chaotic. $200 at the beach for 4 beers, a cheeseburger, a coke and water is a little much. Hallways are dingy and dated. read more

The service here is terrible. The front desk is nasty and they don't know how to treat people. We have been staying here for four nights and dont ask for anything. The one time we need something they say no. Its really disgusting how they treated us and I will be never staying here again. read more

We checked in here for 1 night! It's the most beautiful and spacious hotel room! The view is spectacular and the service was top notch! I had a personal concierge that texted me to see what I need before I arrived! Anything I asked for, Madj was able to get it for me! That made it so much more convenient before I arrived at the hotel! Then we went to the pool and a cabana had reserved for me, thank you so much Rick! I needed a snack so I ordered a kid's pizza and it was really yummy! read more

See all

Rented a chair and umbrella on a beautiful Saturday morning. Everyone working the beach was so attentive, nice, and consistently checking in. You are greeted with a menu and towels. I had their guacamole dip and a coke. It was such a nice refreshing kick to my experience. Will definitely go back! read more

W South Beach - Beach - Hotels Near Me - Miami Beach, Florida

One of the best hotels in the heart of South Beach. Close to the beach, bars, restaurants, library, stores and shops. Beautiful lobby and nice restaurants like Mr. Chow and The RWSB (The Restaurant at W South Beach). read more

STAY ELSEWHERE! My husband and I decided to return for another year for our baby moon. I really had my heart set on the 1Hotel next door which was better in price but since we knew exactly what to expect, we stayed here once again. This visit however, very VERY disappointing. For the price of the room per night you would expect service and hospitality to be on point. We have NEVER encountered any treatment like this on any of our travels. Not to mention we returned to the room each day hours after being at the pool/beach and the room was completely untouched. After the first day when we placed a call to make a complaint (it was 5pm when we returned to our room), we felt we were retaliated against for the remainder of the trip. Not to mention the lies that were said that a do not disturb sign was placed on the door when it was not. Also, housekeeper knocking on our door at 7pm at night multiple times and when we would answer they'd be down the hall. Completely disgusting treatment of Marriott members and returning guests who spent quite a pretty penny each visit. Complained to the higher ups and no call was returned, the director did nothing. Save your money and stay somewhere it is well appreciated!!! read more

this is more about the Wet bar and grille poolside restaurant: the food was really good (i had the lobster roll and it was very filling) and the drinks are strong and great. read more

W South Beach - Wet Bar and Grille menu - Hotels Near Me - Miami Beach, Florida

See all

This hotel is located in the best location. Huge hotel lovely staff friendly door men. Has shops in the hotel if you forget something you can get a bathing suit slippers or jewelry and little dresses. But FYI not for over a size 6. The beach is right there which is excellent they have a pool with a DJ cool vibes. You are walking distance to other restaurants which is great. This way if you get tired of that food you can walk down the block and pick where else you want to eat. read more

W South Beach - Hotels Near Me - Miami Beach, Florida

Bar options great at the W South Beach. Love that you can get drinks at the pool bar even if you are not staying there. The dining area on the other side of the courtyard has great outdoor space. Love anything South Beach and love anything W Hotels. Check it out if you're in the area. read more

Checked in here for the week for almost 10K, promised room wasn't delivered... had to change rooms multiple times... room had strange stains and smells... no promised view.. dark, low floor... nothing like photos... had to fight to get the room I was promised... room manager tells me verbatim "I'm worried you're not going to be comfortable here and you're welcome to find somewhere else to stay".............. this place is a sh*thole and management does not accommodate even when they make mistakes. I feel so bad for the cleaners, bellmen, greeters etc that work here and work so hard to make guests feel attended to: management is doing them a disservice with the condition of the rooms, reservation errors, and unwillingness and uncaring attitude to make things right when patrons have paid truly exorbitant prices to stay here. Very, very disappointed in my investment here due to poor management and poor customer service practices from the top down. First time I've spent this rate for a top tier hotel expecting white glove service and felt like I was at a dingy 2 star hotel. Insulting. read more

This review is specifically for Omar, he works in the valet service i believe .. he was amazing, outstanding and beyond professional! It takes a special kind of person to work in hospitality services and he has all those qualities read more

This was our first time staying at the W Hotel South Beach. What made the trip extremely enjoyable was the personalized service we had. From checking in with Marcello, to spending time at the Pool! We were fortunate to have Sun help us each day getting pool seats. She always remembered us and made every effort to place us where we asked. Both Marcello and Sun always checked on us every time we saw them. They definitely made us feel like we were their priority. Thank you Marcello and Sun for adding to our trip! We will definitely be coming back!! read more

One of my favorite hotels ever! Ann at check in is so pleasant and thorough, she answered all of my questions and got us checked in easily. Tyler, Danny, Juice and Ian at the pool and beach were always ready to help. I'm so glad this stay solidified W South Beach as one of my favorite properties, despite being under Marriott now. The rooms here are so gorgeous with the most amazing view and amenities/grounds are meticulously kept. See you soon, W South Beach. read more

W South Beach - Heaven! - Hotels Near Me - Miami Beach, Florida

We decided to try something new this week in my hometown of Miami! South Beach is calling, and the W hotel is the new darling of the SoBe set! We saw the AmAzInG reviews and thought we'd give it a go. For comparison sake, we have been to the st regis, and ritz Carlton--all pretty swanky! Each has its perks, but they are at a comparable level. We did receive a personal call before our trip introducing our concierge and welcoming us. Nice touch! (We are titanium level) We arrived rather early in the day from wintry Connecticut with our Boston terrier Jeannie. We received a complimentary sangria (delish!) upon arrival. They accommodated us well and reserved a changing room to put on our swimsuits and enjoy the day in our rented pool cabana. The Cabana was so beautiful and though very pricy ($1200 weekend days?!) a nice experience. Sadly, unlike those competitors, nothing is included but water and great service with the exhorbitant cabana pricing. However, we did both receive a free smoothie each day. We were told we may get an upgrade, but did not. Hubby was disappointed, but really the rooms are spectacular! Gorgeous and modern with the perfect south beach view. It just gleams! We saw many lovely extras here- champagne to our room, lots of doggie goodies (toy, bed, bowls, treats!)...our Jeannie just loves it here! We also got a cute "hello kitty" themed chocolate goodies box and gourmet water bottles. What fun! The only curious thing I have found with all the W hotels is the weird lack of storage closet & drawer space. Functionality gives way to cool styling. Teeny tiny thin closet space and only two junior sized drawers in the whole huge room?? Really?! And a too exposed toilet area- hardly much of a door! Who designed this? No drawers in the bathroom either and hardly any shelving space! Very small circular nightstands with just one plug and NO storage shelves or drawers at all. You have to get creative here to not live out of your suitcase! I did, so we worked it out ok. I took one star off for that & the exhorbitant pricing for cabanas with zero included!? Service: yesterday I called down to ask for an extra pillow when they make up the room. They said yes, but never did it. Not a biggie, but I had to go down & ask again this morning. AND yesterday we came back to our room where we put out the make up sign, and it was never made up. He called down and we left for dinner. It was made up when we returned. On Saturday we went down to get our two included pool chairs. There's a waiting list of 20 people? Well...we were told we'd have better luck on the beach area. NOPE! We just sat in the couch areas outside. Finally after a couple of hours chillin, we give up & head to the pool bar. What?! There ARE chairs available??!! So we secure two. But No one called us!! We were hoping for a better pool/beach experience. Gotta get down earlier, I guess? Not sure how I feel about that. We either rent cabanas or wet/dry beds the rest of our stay. Today at the pool I rented a bed. I've asked three times for an umbrella and I see a few not used. They say yes each time, but still no umbrella!! Why??? Finally hubby complained and Santiago made good on it. Brought out Mark, too. He listened & understood well! He chatted us up amiably and made good. Gave us drinks AND comped something else special for the various issues. YES, well done. The communication is key! They made it all good!! So, we totally enjoyed ourselves and it will definitely be one of our top choice destination hotels when we stay in Miami. If you're looking for posh South Beach experience, this is it! read more

See all

This hotel is the epitome of luxury. Absolutely huge and stunning, every corner is visually appealing, exquisitely clean, intriguingly modern, irresistibly swanky---you get the idea; every positive adjective you can think of belongs here. We enjoyed drinks at their bar and spent time in the lounge, including playing chess in the giant atrium but we did not spent $500 a night to stay here. You need a fat wallet and a big credit card to spend the kind of money here to enjoy yourself comfortably, but boy is it worth it, just being within the walls of this behemoth, lavish building with gorgeous decor and stunning art. It even smelled rich! read more

See all

I have no words. Not a friendly place. Cold staff and patrons. Not one good experience except the beach access (and they made that an issue by allowing everyone to return back through the access w/o asking them for their room key, but as soon as my husband walked through he was asked to show that he was a guest...WTF) It was a weird experience. Every day my card was being authorized $250 for charges so my AMEX froze thinking it was fraud. My husband went down to see what was going on after we received the alert and he was told in front of other guests that he needs another card b/c his card was declined(embarrassing). No it was blocked b/c the same place kept making the same charge several times. Are you exhausted yet!!! Well imagine how we felt as titanium members of Marriott rewards I was embarrassed, saddened, and felt so small. If all of that wasn't enough....Then I was kicked out of my room the morning of my departure after asking for late check out four days prior. The reason was that we have lots of checkins and no rooms. My question was didn't you know this the day before? They did not care! So I had to quickly pack, cancel my non refundable tour, toss my $100 nasty breakfast, wake my husband, get dress, and then go wait at the airport for 5 hours. NEVER again! I do have to say that the Gen manager did do damage control after my review on their site a week later but the experience happened and I was was soooo mad that morning I was seeing RED. I was offered One day credit and VIP treatment when I returned (who wants to experience any of this again). I all of my years of travel national and internationally I have never in my life experienced what happened. Why on earth would I want to return? Would you? So I googled the business and then I got it. Its how they operate towards certain guest. Will never return! read more

See all

What a hotel. Here is some information about it. The W Hotel South Beach effectively symbolizes "international luxury." The property sits smack in the middle of town, and has some fancy Hello-Kitty-themed modern-art sculpture fountains outside, and seems to have Lamborghinis, Ferraris, and other luxury automobiles humming near the entrance at all hours.The Codependent Fountain Tableau featuring the familiar icons Hello Kitty, My Melody and Miffy, was Tom Sachs first monumental bronze works. He created the sculpture in 2007 for the Lever House installation of his Bronze Collection, on display in the Noguchi Gardens of Lever House in 2008. The items are on temporary loan for Art Basel. Working from original toys, Sachs and his assistants constructed enlarged versions of the popular children's characters using sheets of lightweight foamcore and glue guns, which are then cast in bronze, and ironically painted white to resemble the white foamcore surface. The lobby boasts a collection of high-end contemporary art from famous names like Andy Warhol, Julian Schnabel, and Kenny Scharf. read more

See all

Overall was a great stay. This was one my favorite W properties in the world. Stayed for 4 days to celebrate my partners 30th bday...That being said we kept getting locked out of our room due to some sort of "technical error", by the time we check out I had 7 room keys. I found that to be a bit ridiculous, the day of our check out time which was extended to 2pm we required multiple visits to the front desk to get access to our room. One of the security guys named Charles I found to have a really poor attitude. Just about everyone I interacted with was very pleasant and helpful at the W South Beach, Charles however was not. Our interaction with him left a bad taste in our mouth given it was right before check out. The front desk staff was very helpful & friendly each time I had to go and see them but frankly I shouldn't have needed to see them as often... read more

See all

After a few days in Key Biscayne, we decided to shift to where all the action is to the W in South Beach. We arrived an hour before check-in and although our room was not quite ready, front reception offered drinks and to go to the pool area while we waited. (She called us within 15 minutes, so it was hardly a wait.) Headed up to the room and all the rooms have a balcony; ours had an ocean view as well. As a little bonus, the ACLU was doing a fundraiser over the next couple days and we had a view of the stage from our balcony. Rooms are contemporary and hip. Large seating area in the room and balcony. Bath products are bliss and bathroom is spacious. Hotel has a happening pool scene and beach access, too. Music festival was going on the same weekend, so we had music industry types and professional athletes at the hotel. The hotel is in the heart of everything, so I was able to walk to everything. Also, hotel had bikes for rent so I was able to bike/walk the Miami Beach Boardwalk. Hotel location is perfect for a weekend of fun and staff is attentive. I highly recommend. read more

W South Beach - View from room - Hotels Near Me - Miami Beach, Florida

See all

This property is much better than my last stay almost a decade ago. The rooms have been nicely remodeled and the staff is more friendly and efficient. Check in seemed a tad slow and not well-organized to me, but the desk agent was friendly. The bars by the pool and inside are fantastic. Great drinks and service. My pizza at the poolside bar was marvelous. I was disappointed, however, that the free breakfast option for Titanium Elite status was not more clearly explained to me. I thought the check in desk agent told me to just order off the in-room dining menu. Apparently, it applied only to the continental breakfast. I ended up being charged $53 for eggs, bacon, coffee, and juice. Yes, $53 for a bacon & eggs breakfast after delivery and service charges as well as taxes were piled on. Also, a charge for a phone call that I did not make got slipped onto my bill. I had never used the phone in the room. Plus, the time of the call was an hour after I had left the room to check out. The phone call charge was removed after I complained about it a second time, but I was not even given a credit for the value of the continental breakfast against the price of the bacon and eggs. The bottom line is that this property has improved since my previous visit but is very expensive and has plenty of room for improvement in customer service. read more

Stayed here for 5 nights with my husband and two kids for vacation. Upon arrival, we had high hopes. The check in staff and valet were very attentive and the lobby is very nice and updated. The pool is fab and the location and beach access were second to none. I travel quite a bit for leisure with my family as well as for work, and have stayed at many Ws around the world. We prepaid for a room with an ocean view and unfortunately received one with a partial view that mostly overlooked a parking lot. When I called downstairs, I was told they were fully booked, and unable to accommodate a change. No offers to make it right, but ok fine. We moved on. The rooms were fairly basic in comparison to other Ws I've stayed at. The hallway carpet is dingy and gross. There was a ton of construction and some of the amenities were affected (basketball courts and tennis). No one mentioned this at check in. They also didn't mention the almost $1,700 hold they'd be putting on our credit card for the duration of our stay (still sitting there unreversed). I am used to holds for incidentals but outside of Las Vegas, have never seen them to this extent and am wondering why it was necessary or kept under wraps. Our first night, we ate at the pool. We had tasteless guacamole and stale chips, split a pizza and salad and ordered the kiddos some Mac and cheese with fruit to share. Two glasses of wine. The service was abysmal. The bill was $300. This became a theme, so much so that we started to walk or drive off property to eat. Glad for the exercise, but not stoked for the inconvenience. Do not recommend ordering room service. It is not from any of the on site restaurants and is inedible. We tried twice. How do you fail to make a quesadilla or scrambled eggs? The first two nights of our stay during Swim Week, we were blasted out of our room by the loudest music I have ever heard, with two small children trying to sleep. Couldn't cover the noise with a sound machine - is was so loud you could feel it in your body. Well beyond 11pm, even with the noise ordinance. Again, no accommodation was made upon complaint due to being fully booked...thankfully the tent causing the noise was taken down on day 3. Our room was not cleaned two days in a row, despite me calling downstairs 3 times. While they did credit us $250 for the inconvenience and the head of housekeeping checked in on us, it was unacceptable and I'd have rather had the cleaning service. To request anything took FOREVER, so we ended up doing most things ourselves including trash takeout, carrying bags, deliveries, etc. We asked for 4 forks one evening to eat a takeaway dessert for my husband's birthday and after two hours and 3 knocks on our door from staff without forks, we went downstairs to get our own. All in all, this particular W Hotel in Southbeach is not up to the normal standards I'm accustomed to from W Hotels (there are many Ws that I'd highly recommend). The staff here was relatively disappointing, aside from the valets who were top notch consistently. The cost to service / quality ratio is completely unbalanced. I would recommend staying down the street at the Ritz instead. They have excellent service and will be getting my business going forward. read more

This is our favorite place in the world to travel and stay on vacation. We have been here many times but each time somehow seems to surpass the previous visit. (We think there might be some kind of join-the-W Hotel South Beach-cult-inducing ingredients in the fragrance that you breathe in when you arrive? We don't care, because we are avid members of any cult here!) Okay, one might think we are biased because we already love it here. We are. But we still have our eyes wide open and have expressed our opinions on things that might have fallen short of our expectations and they listen and respond every time. The sheer expanse of the hotel, the lobby, the pool, the restaurants and bars is just mind blowing. Even when they are at capacity, they have a way of making us feel special. They take time to talk with us, get to know us, find out the things we like most and curate our stay with the utmost care and respect. This was our first visit back to South Beach in three years. There were several places we had been looking forward to because of past exceptional experiences. The only place that did not disappoint us was the W Hotel. Service has fallen across the board, across the world, due to staffing issues after the shutdowns. The W Hotel was even better than ever with their service model and staffing this visit. Our list of names that impressed us is even longer than the last time. (Big thank you's go out to Eric, and David (who is always there!) at the front door, Lucey, Laura, Alex (both of them!), and Lucas in The Living Room. Rachel, Eddie, at the pool. La'Vander, Shawn, and the rest of the dancing beach team down at Sand. Sole, Andrew, and the other Insiders who made our visit perfect. George and Rick who hosted the cigar smokers event. The Style Team led by Andres just made the place sparkle! Ricky at RWSB was a welcome moment every time we interacted.) Honestly, everyone we came in contact with was personable, caring, and helpful. The newly decorated rooms were quite peaceful. There is a beach-vibe happening with the colors and decor. Much cheerier than the previous modern/minimalist look that we also loved. They kept the iconic shell ceiling lamps that have an almost wind-chime effect when one walks by them. So calming. We are already planning our next visit. We will be watching for snippets of information and updates on Instagram. (We were told about some of the next updates and they will be quite fantastic!) Thank you, everyone, at The W South Beach. We are genuinely big fans and appreciate every little thing you all do to make the place as close to perfect as it seems to be! read more

See all

Such a gorgeous hotel with beautiful, clean rooms and all the comforts. The staff is very accommodating and helpful. People seem to love working there. Guests are treated like VIP. Eric was a huge help at the bell desk. Claudine in housekeeping was so friendly. Christine at the bar giving us tips on where the hot spots were. The beach was gorgeous and service at the beach was prompt and friendly. Book your massages before your arrival because unfortunately they were booked solid before our arrival. Thank you W South Beach we'll be back. read more

W South Beach - View from room - Hotels Near Me - Miami Beach, Florida

I can't even begin.....it is safe to say the W South Beach saved my mental health during this pandemic. The service--impeccable. Need a portable charger at the pool? No problem. Need delicious food? No problem. Need your Diet Coke delivered at 11:45am? Done. It truly was "whatever, whenever." I spent two wonderful days here trying to revive my perspective of 2020. I had no idea that good service, sunshine and still keeping up with all safety protocols could be this therapeutic. Miss you, W. Thank you for everything! read more

W South Beach - View from the SPECTACULAR room. - Hotels Near Me - Miami Beach, Florida

See all

Really wish i could give this place a zero as this has been the trip from hell... Wife and i traveled down from NY for 4 days some work some rest , TV catch up and some dinning out without the kids. Checked in February 18th to find out and only thing could accomplish is dinning out .. No wifi for 4 days no TV no hotel telephone couldn't even order room service been more like staying in a fancy prison with no perks .... Management is a joke and i can say that as a titanium member of Marriott and Diamond member of Hilton i've never been disrespected like this in 20+ years of traveling. $1100 a night save yourself from this misery read more

See all