Excellent hotel for families. One star off bc of the pool area. Very windy and limited sun. Kind of a bust. You basically only can layout early in the morning before buildings block you. Good location. Nice staff. Good breakfast and other amenities. Good room and the club was a plus. read more

3.5/5 Stars (One for every thin millimeter of drywall) The Intercontinental Miami is a bit like a high-end relationship: it looks gorgeous, the bed is fantastic, but the communication issues are real. Here is the breakdown of our "staycation/shared-room-with-strangers" experience. The "Parenting by Proxy" Experience Let's address the elephant in the room--or rather, the screaming children in the room next door. It wasn't just that they were loud; it was like we were accidentally cast as the supporting characters in their personal Broadway debut of Lord of the Flies. * The Walls: I'm convinced the walls are made of high-quality tissue paper. I didn't just hear the kids; I feel like I helped raise them. * The Rescue: Huge shoutout to the front desk. They sent someone up to "negotiate a ceasefire" (aka tell them to pipe down), and it actually worked. Service: 1, Tiny Terrors: 0. The Perks (The "Hit" Part) * The View: We had an ocean view that was so stunning I almost forgot I knew the life story of the toddlers next door. * The Bed: Pure heaven. If I could have stayed in that bed forever, I would have. It was like sleeping on a cloud that doesn't judge you for your life choices. * Location: If you're heading to the port, this is the spot. Plus, Whole Foods is a short walk away, which is perfect for grabbing a $14 asparagus water or the three bottles of sunscreen you inevitably forgot. The Great Mysteries of the Intercontinental "Why is there a water station on the first floor?" Seriously, I'm asking for a friend. Is it a social experiment? Do they think we only get thirsty when we're near the lobby? Nothing says "luxury" like hiking down thirty flights of stairs to get a cup of H2O like a thirsty traveler in the Sahara. The Verdict It's a great hotel if you want a beautiful view and a comfortable sleep--provided you bring industrial-grade earplugs or pray that your neighbors don't have children with the lung capacity of opera singers. Would I stay again? Yes. But I'm bringing a soundproof tent to set up on top of that glorious bed read more

InterContinental Miami - Our beautiful view! - Hotels Near Me - Miami, Florida

This will be our go to hotel if we are cruising out of Miami in the future. The hotel is beautiful. The staff were very helpful and friendly. And the views from our room were amazing! We were on the 26th floor and my son loved sitting in the window and watching all of the boats coming in and out of the bay. The only bad thing about our stay was there is a party yacht docked in the bay right outside the hotel and they had the music bumping all night. I bet the party goers on the yacht were having a great time but we could hear the bass in our room. There is an outdoor pool on a lower rooftop that was very cold when we were there. But it had been very windy the two days leading up to our visit. Hurricane Melissa was stirring around Jamaica. If it would have been warmer out they have cabanas you can rent for the day. There is also a pool bar. The bar was pretty busy while we were in the pool. read more

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This place is a dream. Luxury at it's finest. All staff welcomed us like we were home. Room and bed extremely comfy and ocean view is a must, worth every penny for that Miami water skyline. Yes, you are literally ON THE EDGE OF THE WATER! Location wonderful. You can walk to Brickell, Bayside and Kaseya easily. Great work Michael Pantoja at Ole Restaurant! Toro Toro restaurant awesome as well. Highly recommend. read more

We absolutely loved our stay! This will be our go to hotel when in Miami! We were easily able to upgrade to have club access which I strongly recommend. I can't speak to parking as we didn't drive. They do have valet and there was a little parking lot across from the hotel- I'm not sure if that was the hotels. It was not on a busy street but is walking distance to a much busier area which a ton of restaurants, bars and little shops. It's also walking distance to a park and small outdoor mall. You won't find many big name stores here but plenty of smaller stores. There are a lot of kiosks selling tours as well and many gelato places and places to eat right by the water. The room was excellent. It was spacious for a simple double queen. The kids loved the window to watch the rain. It was very comfortable and very clean! The front desk was very helpful, housekeeping was great and the ladies in the club lounge were also on top of it. The lounge offered several breakfast options, happy hour was busy and the dinner time food was great. Even though they considered it happy hour you could absolutely make it a dinner spot! I didn't love the on property restaurants, I didn't like the food or the service. Breakfast was very busy and I was disappointed in the person making the omelets. I asked for mushrooms and he told me he was out and I should have come earlier. I thought he was kidding at first with a dry sense of humor which I enjoy, but he was not kidding. So if you get there late, you may be out of luck. We had a food credit and when we saw out invoice I went to the front desk to let them know it was not applied. They immediately took care of it and were so nice. The lobby is quite large. I will say it again, everything was clean and I have high standards for cleanliness when I go somewhere. 100% recommend this hotel and strongly encourage you to get the club/lounge access! read more

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Located close to cruise port (less than 5 minutes) this is a great option if you are heading out on a cruise. Rooms were clean and well appointed. Great water pressure, absorbent towels, soft sheets and a nespresso machine! What more could I ask for? Tip: include breakfast in your stay. It's awesome! Nice variety of options including made to order omelets. Within walking distance of Bayside shops and nice waterfront park. Staff was very friendly especially William (bell hop). read more

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Overall at 4.25 Stars kind of a stay. You will literally get the best sleep of your life at this hotel. They have the best beds, linens and pillows. They have refillable water in the lobby. You can also ask any of the bartenders to fill your reusable container with ice, water and citrus. Their club lounge is so worth it! Book directly through IHG Rewards to get it for free or as an add on. Normally it is $150 per day. It is located on the 29th floor with beautiful city views! They have three main events during the day: - Breakfast (Superb) - Afternoon tea time (meh) - Happy Hour with light bites (EXTRAORDINARY) The security manager is tough. They do check that you have access for that day. Breakfast was a wide selection of breads, pastries/desserts, cerials, chia pudding cups, veggies, charcuterie, boiled eggs, some hot items, etc. Juices, seltzer, coffee and teas. - The sliced fruit was dragon fruit, melons, pinapples, watermelon - all perfectly ripe - Their fruit bowl had the most amazing bosc pears - The only items missing were sourdough bread - Bottled seltzer (it comes out as fountain drink) Afternoon tea was meh. Some sandwiches like cheese and ham, brie with jam, etc. and a few desserts. - Their tea choice is not that great - Refills or refreshed sandwiches was slow - But they had the most amazing wasabi peas Happy hour is where you get the most bang for the buck! - First night: filet mignon was the main - cooked perfectly to medium rare - 2nd night: octopus paella, with a garnish of 2 HUGE shrimps (the size of your face), that you can get when they first refill - They had sushi platter (but the rice was dried out, seemed like leftovers) - Hummus cups with veggies - Cucumber salad - Shrimp cocktail cups in a light vinagrette - Grilled veggies like cauliflower steak - Desserts - Wine, beer, supplies to make your own cocktails - Ginger ale - Canned Sodas The room was soo roomy but lighting was dim (except for the lighting in the bathroom). It comes with a shower and a bathtub. The water pressure is weak, well I was on the 32nd floor. My maid did not completely set me up, missing coffee supplies, etc. The room also comes with a robe. Be warned: their A/C is way too strong. Freezing cold. They don't have heating so it's not HVAC. To get someone comfortable I had to put the A/C all the way up to 89 degrees to be warm and slept in my robe. If you call downstairs they do offer space heaters. The pool is kind of sad, small. They said heated but it was cold. There is no jacuzzi. But you do get access to the steam room and sauna in the spa area. There are great outdoor lounge areas. The food by the bar is ok. I got agua chiles, not the best, but hungry so I ate it a high speed. Their bar/toro toro restaurant kitchen closes early on Sunday night. They only offer drinks and maybe some chips. - I had their asparagus grilled, it was too charred with too much sauce and sesame seeds - Their cheese bread with salso was DELISH and out of this world - Service was kinda lacking, food came out but I had to wait for my silverware and napkins The bellman are very strong and helpful. The entry way is 2 sets of stairs. Although there is a ramp, it is all the way to the side of the bldg, a long walk. Housekeeping forgot to clean my room and make my bed 2 days, but it was easily resolved with a text to hotel staff. - They have a QR code for the housekeeping staff, but they should have it for every employee - To tip the Club Lounge employee I had to go get cash I also got to enjoy the spas services: 50 min anti aging facial and hair cut. The dry cut was very reasonable $50 + tip. Everywhere at this hotel there is an automatic 20% tip. The concierge team was amazing. I was trying to get to an Equinox location, they provided me a map of the free train system and gave me good directions. The front desk is kinda slow, long wait trying to check out. Our CCIM Group was here for a JWL Leadership conference. The catering for food / beverage and desserts was EXCELLENT!!! read more

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Hotel, first impression -very nice lobby, very welcoming - busy for sure. Suiting for Miami. Rooms were clean, comfortable and spacious. Bathroom was pretty large and you can tell it was modernly updated. Overall, no complaints about this hotel. I would absolutely stay here again. If I had nitpick, it would be the fact that there are about 30 floors and none of the elevators are zoned off. Meaning that it can be quite busy and you can be waiting pretty long for an elevator to come and when they do come, they're packed because they almost always stop at several different floors. I think for this type of building it would be smart to have something that's more like zoning where you have like an elevator bank an elevator bank where it goes from 1 through 15. And then zone B goes through 16 through 30. It would absolutely save time, minimize frustrations, and prevent overcrowding. read more

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Fantastic place to stay the night before you cruise! Not too far from the airport, short drive to your ship, and service that rivals the top cruise lines! The rooms are really well done, but the hotel is an adventure by itself! So many things to do a short walk away! The bedding was fantastic, and the large very clean bath was super (especially compared to the one on the cruise ship I'd be using for the next 11 days). Absolutely loved this place! read more

Wonderful experience with amazing views. Food and customer service were very good. Rooms spacious and clean. I will definitely be back. read more

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Very rude and hypocritical guy at the entrance to the restrooms and elevators. They really want you to pee on the floor based on how some workers there feel. read more

Enjoyed my three night stay at the InterContinental Miami which has been the best visit to Miami thus far. The gym is spacious and has a variety of equipment to fulfill your workout needs. The King bed in this hotel was absolutely outstanding and so comfortable! I stayed on the 18th floor and the elevator came in the clutch although I did take the stairs a couple times. Everything went well during my trip. Love the location close to the riverwalk and brickell area. This place is a must stay if visiting Miami! read more

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So this could have been a 5 star review. The hotel is beautiful, I was upgraded, my room was already paid for since I was attending a conference. The issue was the customer service - specially the concierge desk when I'd call for a question or problem. I understand having a conference at your hotel is stressful, but everytime I called the front desk with an issue I was met with an extremely rude, curt response (can I have an extra hour for late checkout, could you tell me how to get on to the WiFi it doesn't look like it's working). It soured my mood. read more

InterContinental Miami - Beds - Hotels Near Me - Miami, Florida

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This is the best Miami hotel we've stayed in. Make sure to include the Club entrance when you make a reservation; the club on 29 is newly remodeled and is fantastic. Huge breakfast spread, nice afternoon tea, and hardy 'canapes' in the afternoon with open bar. The view there can't be beat. Our room was excellent - great water pressure even on the 28th floor. The workout facilities were quite new. The pool is perfect for lazing around for a whole day - WHICH WE DID. The staff were uniformly helpful, the lobby is super nice: be sure to read the history of the giant sculpture in the lobby. A particular shoutout to Helena Asla who was helpful - though she had never heard of Yelp before? Is everyone all about TripAdvisor now? In conclusion: this is THE hotel to stay at in Miami. read more

We thoroughly enjoyed our stay at the InterContinental. We only stayed one night for a concert nearby, but everything was great. Our room was super nice and felt very clean. We had a city view and we enjoyed the option of electronic blackout curtains for sleeping. The bed was very comfortable and it was quiet despite being right in the city. The location is perfect, within walking distance of restaurants, the cruise terminal, Bayside, and the Kaseya Center. The staff were friendly and helpful during check-in and check-out. Valet parking comes to $50 a night (steep but it is Miami so it was expected) and there is also an additional resort fee of $40 (you can use $15 in the on-site restaurant). We didn't get a chance to try the restaurant or room service, but we definitely will next time. Great hotel choice! read more

Our pre-cruise stay at the Intercontinental was short yet wonderful. A special shout out to the bell staff, especially Mario the bellman. Mario made sure we got a cab to the ship on the day of the Miami marathon, no easy task. Great Job! read more

From the moment we arrived the valet was very friendly. Claudia checked us in. She upgraded us to ocean view. She didn't have to but automatically did it. She was so sweet and friendly. Everyone went above and beyond as we walked around the resort. The pool area was clean and well maintained not to mention the spa which filled your senses with its aromas. The views from the pool area were phenomenal. Not to mention from our room. We were walking distance to Pier 5 that offered live music and so much fun options to drink from. So many options for dining. We will definitely come back. read more

Enjoyed a lovely stay at the intercontinental Miami. The hotel is located near the arena which was perfect to walk to a show. The decor was tasteful and nice; gym good size; and good amenities. They have a pool and spa. There is also a Starbucks and restaurant in the hotel. For $100 you can pay for access to the lounge if your IHG member status doesn't give you access. Would definitely return! read more

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What a beautiful place to stay when you visit Miami. The staff from the bellman to the serving staff in restaurant and the front desk staff were amazing. Great Atmosphere. read more

I'm local to Miami and while I've never had the chance (or reason, since I live a few blocks away) to stay in the hotel, I love it for all the amazing events and culture this hotel brings to our community. Everything from puppy meetups, to salsa festivals, to yoga on the rooftop and features of local artists. This hotel is practically a local cultural community institution! Most recently, I went for the "Frosty's Hideaway" experience and had an amazing time. I know there are so many of these Christmas bars around town and they can all be a bit gimmicky or pricey, not to say this one wasn't pricey (the fees from the booking tool were pretty high) but I really loved how intimate and special this experience felt. The space was small and cozy, not fitting maybe more than 12 people so great to get to chat with others. Above all, Carlos our bartender made sure we had an amazing time and was a fantastic host. He was very personable and even shared a bit about his own stories everything from his experience coming to Miami from Cuba to his knowledge of cocktails. Thank you for a fantastic, festive evening Carlos! It really felt like a special little gathering in someone's living room, and like I said, really appreciate all that Intercontinental brings to the community and always happy to supper this establishment. read more

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We were only booked here for one night before a cruise, so we weren't expecting much. On the other hand, this is an Intercontinental, so we expected everything. We got a little bit of both. When we got off of our shuttlebus from the airport, there was a porter who took our luggage, put tags on them and handed us the receipt, telling us to be sure to give the receipt to the check-in person. The luggage would then be delivered to our room. There was a short line, a few other guests as well as the three other couples from our shuttle. There appeared to be four or five people working to check in guests. It was a nice surprise to be asked if we were IHG One Rewards Club members, which we are. Our experience in the past is that if you don't make the booking directly but as part of a package, you don't get points from other groups. She told us that we did and helped me look up my account since it didn't populate with the first email address that I gave her. It would have been nice that since we were here to go on a cruise, if she had told us where the cruise company desk was instead of me having to ask. Even experienced cruisers sometimes forget to ask and are then left wondering what to do next. After we checked in with our cruise line representative, we went upstairs to our room. The room was clean and spacious. Single king bed, work table with lamp, corner piece chaise lounge with one additional section. The bathroom has both a long bathtub and a decent sized shower. There was enough room for storage had we been staying the week. The towels were fluffy. Location wise, the hotel is next to the water. From our 23rd floor room, we had a great view of the building across the way. Turn your head a bit and you could see boats moving on the water and great cloud formations. Not too long after we got to our room, I got a text message welcoming us to the hotel, thanking us for being IHG One Rewards Club members and asking how everything was with our room. I replied that, "Room is great. Took a minute to figure out how to lower the window dressing." I could easily tell that they only gave a perfunctory look at my message because their response was, "You are welcome! Have a wonderful day!" instead of asking me if I had any other questions about our room. Positives: Lobby is large with plenty of seating. Elevators are fast. Most of the Valets and Front of House staff are friendly, make good eye contact and greet guests each and every time. Plenty of accessible outlets where they're needed. Two grounded outlets and 1 each of USB-C and USB next to the desk. Additionally, facing the bed on each nightstand are 1 grounded outlet, 1 USB and 1 USB-C. Super convenient. Bathtub AND a shower. Missteps: The elevators require that you show your room card before you can select a floor. Didn't know that until someone told us and then we read the sign. Others apparently ran into the same issue. The toilet handle is loose. This tells me that communications between housekeeping and maintenance is not as good as it should be. It took me a few minutes to find the controllers for the electric window dressings. It would be very easy to put a small discreet sign somewhere near the window. Nespresso Machine offered 4 creamers, 2 black teas, 2 decaffeinated and 2 regular coffees. Either get a larger tray or get rid of 2 creamers and add 2 more regular coffee. It doesn't make sense for a highly rated hotel to be using motel quality toilet paper. Let's up the ante a bit, please. Our cruise package booked the hotel and gave us each one voucher for the breakfast buffet in Toro Toro. Breakfast was fine and there was plenty to choose from, but we had hoped for more than conventional American Breakfast. read more

This is absolutely the best massage experience ever!! Coming here and enjoy it is a must!!! Make sure you ask for Nelly she is the goddess and an angel!!! She is super professional and absolutely spot on!! She works on the te soon spots as she connects to your body in an impressive way! I had several massages before but never experienced something as great as here. We will be definitely coming back and please give Belly the chance to make you experience the best massage in life! Thanks for the absolutely gorgeous real is places where the vibes are are all about making you feel that you are al sit touching the sky!! 10 stars + read more

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Great location, friendly service, short uber to the Miami cruise port, and the place smelled like honeysuckle.

Neyton was a great help. Hotel was great and good views and experience. Would highly recommend this hotel

We are here at the Salsa Congress, the security is batshit crazy. To enter the event on the second floor they confiscated our EMPTY WEATER BOTTLES!!! This is really not ok, they allow EMPTY plastic water bottles at the airports, what kind of orders did those security guys get?.. And then it becomes clear once you enter the dancing event. They REMOVED the free water stations that they had there throughout the day, and put paid bars, where the water bottles cost a fortune. We can't even fill a bottle with tap water, as there is no bottle now. This is a safety issue: you have hundreds of people, many of them kids, many of them older people, doing a demanding physical activity (fast cardio dancing for many hours) AND YOU HAVE REMOVED THE WATER STATIONS!!! This is really not ok. If this is not fixed by tomorrow (Sunday, the last day of this event), we are reporting this. ---- ...and before you say that you have rented out your second floor to the event organizers and you have nothing to do with what's happening there --- this speaks volumes about your hotel, if you allow that kind of thing to happen there. We go to multiple dance congresses a year, and when they happen at a Marriott, or a Hyatt, or a Westin there are always water stations available throughout out the nights. It's basic safety, and it's happening on the hotel premises. read more

The place to stay in downtown Miami! We were here to head out on a cruise. This is in a great location for the port. Great clean hotel that is super nice and very clean. Great amenities. Amazing staff. A top notch hotel in Miami. Worth every penny! read more

My massage spa treatment was excellent and the customer was awesome . Reserved a cabana and the drink and food was amazing! read more

InterContinental Miami - Spa, Swedish massage, ask for Yeni, she was amazing full body massage. Excellent customer service! - Hotels Near Me - Miami, Florida

Neyton and his team was helpful and very quick to get our car would recommend parking here any time I stay in the area

everyone was very helpful, the bale service was fast and friendly. Neyton did a great job

Neyton was great. Great valet place in Miami I would recommend parking here if you're in town

Amazing, everyone very nice. Hotel is beautiful!! Would definitely stay again! Came for Information Boat show

We had excellent valet parking!!! Great service Thank you So much! very fast highly recommend

Good customer service, upscale backdrop, tasty food at the bar. I was given personalized service from Valeria regarding my diamond and ambassador benefits The suite was beautiful and well equipped. Henroy the bell supervisor went well out of his way. Everything was provided with a smile and a thank you. EDIT: unfortunately I had to go back and edit this review from five stars to two stars because even though I was told, I would be comped for one night, given a folio that reflected that, and paid cash on the way out , they still charged me more on my credit card!!!! And I had to contact them back to get things sorted out. Always check your chargers from the hotel, they may tell you one thing and then do another. read more

Perfect for a quick weekend getaway with the family. We arrived on a Friday morning and checked out on Sunday morning. TLDR: I would definitely stay here again. There were a few minor issues, but nothing significantly impacted our stay. Hotel staff were pleasant and accommodating, and we loved the location, which was walkable to places we were going to. ROOM (5/5): The Intercontinental has recently been renovated, so the rooms have been updated with new decor. (This was a knock on prior reviews, so unfortunately, this hotel has a lower star rating than it deserves.) The most important thing is a comfortable bed with comfortable pillows. YES! I didn't want to get out of bed. The window shades (with a separate privacy screen and a blackout curtain) are automatic with the tap of a button. I have to give kudos to the hotel for making sure the blackout curtains ACTUALLY cover all of the window AND block light from entering the room. We slept in, and when we checked our watches, it was 10 a.m.! There was a good-sized TV that seemed to have the ability to use streaming services. (We barely were in the room so we didn't use it that much.) Underneath the TV, there were four cubbies to stash stuff as well as drawers on each side of the console. There is no old school alarm clock (or iPhone charger), so if you rely on that, you'll need to bring your own. There is a small analog clock on one of the nightstands, mostly for an asthetic touch. The nightstands have built-in chargers with one electrical outlet, two USB charging slots, and one USB-C slot. Very convenient! Our room had a nice little chaise/lounge area, which was nice to sit and enjoy a cup of coffee/glass of wine in. I'm not sure if this is standard in king-sized rooms. There was also a table with chair and lamp so if you HAD to work, there's an area for it. The bathroom is also nicely redecorated. IHG has gotten rid of the single stay toiletries (body wash, shampoo, conditioner, hand soap, and lotion). There was AMPLE space for our stuff. Not only was the closet there, but there were glass shelves, space under the sink, and two drawers. The mini bar area with coffee maker was also a nice addition. There's a separate fridge from the mini bar, so you don't have to worry about trying to cram in drinks around the mini bar items. There's not enough room to store food unless it's in a slim container. The one comment I have on the room is that the hallway in the room was just BARELY wide enough for our stroller, and we don't have a big stroller either. Otherwise, the fridge was cool enough for us to safely store milk. (I brought a thermometer to check.) There was also plenty of space. The fridge was separate from the hotel mini bar. SERVICE (5/5): From the front desk to the bell services, everyone was pleasant and accommodating. It's clear that hospitality is the game at the Intercontinental Miami. The Intercontinental is the flagship of the IHG brand, and this hotel really lives up to that. FOOD OPTIONS: This was not factored into the review because they are separate from the hotel with the exception of room service. (We did not order from room service.) There are two nicer restaurants, a Starbucks, and a pool bar with cafe. read more

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I was really excited en route to the hotel when the driver said it was the best located hotel in the area. After going back three times to front desk because key didn't work only to find the room assigned was occupied . After getting into room which was an icebox all doing my stay ( had to turn it off completely) House keeping can at 5pm to clean room . Not a pleasant experience read more

InterContinental Miami - Nice location - Hotels Near Me - Miami, Florida

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This hotel was better than expected. I'm an IHG member and got it discounted thanks to points. The front desk staff was friendly and got me check in early. The room was clean and spacious. The only thing that was a disappointment was the bar at Toro Toro, I got a drink voucher at check in so I decided to use it at the bar. The bartender barely acknowledged me, once I ordered my drink & gave her the drink voucher I could feel her annoyance. And to top it off the drink was TERRIBLE. She never came back to ask me if I liked it or wanted anything else. Save your money and don't eat here. But there are tons of other options because the hotel is in a great location. read more

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cesspool. cesspool!!!!!! bed bugs. nightmare hotel. bed bugs!!!! stay awayyyyy. ruined over vacation. how are we supposed to go home with this bs!? i have several bug bites. at first, i blamed the mosquitos. but on our last day, we saw several bed bugs ( one literally the size of my pinky nail ) crawling all over our bed. worst of all! they did nothing to accommodate this nightmare. the staff they sent up were extremely dismissive.. as if they knew they messed up!! they barley took photos of the evidence. we had to send the evidence of the photos we took ourselves! bathroom upon arrival were full of hairs and clearly not cleaned properly as well. i'm so traumatized... never had something like this happen before. whoever they sent up for damage control literally said to me "you look shook".. like obviously!!!? worst of all.. after complaining all they did to compensate was like $100 voucher over the phone.. or suggesting another room. i would stay 1 billion feet away from this cesspool. a literal freaking joke of a place. disgusting. stay away!!!!!!!!!!!!!!!!!!!!!!!! read more

InterContinental Miami - BED BUGS - Hotels Near Me - Miami, Florida

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Great valet service, particularly with Chris Oliva. He was so pleasant and kind, and he had our car ready to go promptly. Love a good valet!

I stayed for 2 nights for an event in December 2025 and had the most horrific incident I've ever had at a hotel. I left my debit card with reception when I checked in and was notified by hotel staff it was there within an hour of checking in. I had already left for the night and was told, and texted, that my debit card was safe with security. I picked it up the next day, but did not realize the account had been closed due to fraud on the evening I checked in. My bank informed me tons of charges for Intercontinental Miami where being attempted all through the night and they made the decision it needed to be closed since it was the middle of the night and I was unable to be contacted. The closing of my account sent a ripple effect through my finances since I had several bills already set to be paid. I felt so violated and abused. Upon check out, prior to me knowing my debit card was handled unproffessionally, I was assured by management that no charges had gone through and to not worry about it. I used a different account to pay since my debit card on file was not working. Upon learning the abuse inflicted on me financially, I called corporate requesting a refund. I was offered 30,000 points and was told that would get me 2 nights at another hotel for free. I accepted the points just to put this past me. I knew I would never stay at that hotel again, there are a lot of hotels in that area with better costumer service. My case was closed stating that I was charged correctly, and nothing was discussed regarding the report of financial abuse i endured. This could, and should, have been handled criminally. I also learned that 30,000 barely gets you 2 nights at a cheap Holiday Inn on a weekday. There is nothing comparable to my experience in that compensation. I am sharing these details in hopes that other potential costumers are not hurt in the future. Again, thus area has a lot of really nice hotels. This hotel is not worth the cost, and the staff may rob you without management or corporate caring. read more

thanks raynor for your excellent service through out our stay Always kind and respectful. read more