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This will be our go to hotel if we are cruising out of Miami in the future. The hotel is beautiful. The staff were very helpful and friendly. And the views from our room were amazing! We were on the 26th floor and my son loved sitting in the window and watching all of the boats coming in and out of the bay. The only bad thing about our stay was there is a party yacht docked in the bay right outside the hotel and they had the music bumping all night. I bet the party goers on the yacht were having a great time but we could hear the bass in our room. There is an outdoor pool on a lower rooftop that was very cold when we were there. But it had been very windy the two days leading up to our visit. Hurricane Melissa was stirring around Jamaica. If it would have been warmer out they have cabanas you can rent for the day. There is also a pool bar. The bar was pretty busy while we were in the pool.
We absolutely loved our stay! This will be our go to hotel when in Miami! We were easily able to upgrade to have club access which I strongly recommend. I can't speak to parking as we didn't drive. They do have valet and there was a little parking lot across from the hotel- I'm not sure if that was the hotels. It was not on a busy street but is walking distance to a much busier area which a ton of restaurants, bars and little shops. It's also walking distance to a park and small outdoor mall. You won't find many big name stores here but plenty of smaller stores. There are a lot of kiosks selling tours as well and many gelato places and places to eat right by the water. The room was excellent. It was spacious for a simple double queen. The kids loved the window to watch the rain. It was very comfortable and very clean! The front desk was very helpful, housekeeping was great and the ladies in the club lounge were also on top of it. The lounge offered several breakfast options, happy hour was busy and the dinner time food was great. Even though they considered it happy hour you could absolutely make it a dinner spot! I didn't love the on property restaurants, I didn't like the food or the service. Breakfast was very busy and I was disappointed in the person making the omelets. I asked for mushrooms and he told me he was out and I should have come earlier. I thought he was kidding at first with a dry sense of humor which I enjoy, but he was not kidding. So if you get there late, you may be out of luck. We had a food credit and when we saw out invoice I went to the front desk to let them know it was not applied. They immediately took care of it and were so nice. The lobby is quite large. I will say it again, everything was clean and I have high standards for cleanliness when I go somewhere. 100% recommend this hotel and strongly encourage you to get the club/lounge access!
3.5/5 Stars (One for every thin millimeter of drywall) The Intercontinental Miami is a bit like a high-end relationship: it looks gorgeous, the bed is fantastic, but the communication issues are real. Here is the breakdown of our "staycation/shared-room-with-strangers" experience. The "Parenting by Proxy" Experience Let's address the elephant in the room--or rather, the screaming children in the room next door. It wasn't just that they were loud; it was like we were accidentally cast as the supporting characters in their personal Broadway debut of Lord of the Flies. * The Walls: I'm convinced the walls are made of high-quality tissue paper. I didn't just hear the kids; I feel like I helped raise them. * The Rescue: Huge shoutout to the front desk. They sent someone up to "negotiate a ceasefire" (aka tell them to pipe down), and it actually worked. Service: 1, Tiny Terrors: 0. The Perks (The "Hit" Part) * The View: We had an ocean view that was so stunning I almost forgot I knew the life story of the toddlers next door. * The Bed: Pure heaven. If I could have stayed in that bed forever, I would have. It was like sleeping on a cloud that doesn't judge you for your life choices. * Location: If you're heading to the port, this is the spot. Plus, Whole Foods is a short walk away, which is perfect for grabbing a $14 asparagus water or the three bottles of sunscreen you inevitably forgot. The Great Mysteries of the Intercontinental "Why is there a water station on the first floor?" Seriously, I'm asking for a friend. Is it a social experiment? Do they think we only get thirsty when we're near the lobby? Nothing says "luxury" like hiking down thirty flights of stairs to get a cup of H2O like a thirsty traveler in the Sahara. The Verdict It's a great hotel if you want a beautiful view and a comfortable sleep--provided you bring industrial-grade earplugs or pray that your neighbors don't have children with the lung capacity of opera singers. Would I stay again? Yes. But I'm bringing a soundproof tent to set up on top of that glorious bed
Located close to cruise port (less than 5 minutes) this is a great option if you are heading out on a cruise. Rooms were clean and well appointed. Great water pressure, absorbent towels, soft sheets and a nespresso machine! What more could I ask for? Tip: include breakfast in your stay. It's awesome! Nice variety of options including made to order omelets. Within walking distance of Bayside shops and nice waterfront park. Staff was very friendly especially William (bell hop).
Overall at 4.25 Stars kind of a stay. You will literally get the best sleep of your life at this hotel. They have the best beds, linens and pillows. They have refillable water in the lobby. You can also ask any of the bartenders to fill your reusable container with ice, water and citrus. Their club lounge is so worth it! Book directly through IHG Rewards to get it for free or as an add on. Normally it is $150 per day. It is located on the 29th floor with beautiful city views! They have three main events during the day: - Breakfast (Superb) - Afternoon tea time (meh) - Happy Hour with light bites (EXTRAORDINARY) The security manager is tough. They do check that you have access for that day. Breakfast was a wide selection of breads, pastries/desserts, cerials, chia pudding cups, veggies, charcuterie, boiled eggs, some hot items, etc. Juices, seltzer, coffee and teas. - The sliced fruit was dragon fruit, melons, pinapples, watermelon - all perfectly ripe - Their fruit bowl had the most amazing bosc pears - The only items missing were sourdough bread - Bottled seltzer (it comes out as fountain drink) Afternoon tea was meh. Some sandwiches like cheese and ham, brie with jam, etc. and a few desserts. - Their tea choice is not that great - Refills or refreshed sandwiches was slow - But they had the most amazing wasabi peas Happy hour is where you get the most bang for the buck! - First night: filet mignon was the main - cooked perfectly to medium rare - 2nd night: octopus paella, with a garnish of 2 HUGE shrimps (the size of your face), that you can get when they first refill - They had sushi platter (but the rice was dried out, seemed like leftovers) - Hummus cups with veggies - Cucumber salad - Shrimp cocktail cups in a light vinagrette - Grilled veggies like cauliflower steak - Desserts - Wine, beer, supplies to make your own cocktails - Ginger ale - Canned Sodas The room was soo roomy but lighting was dim (except for the lighting in the bathroom). It comes with a shower and a bathtub. The water pressure is weak, well I was on the 32nd floor. My maid did not completely set me up, missing coffee supplies, etc. The room also comes with a robe. Be warned: their A/C is way too strong. Freezing cold. They don't have heating so it's not HVAC. To get someone comfortable I had to put the A/C all the way up to 89 degrees to be warm and slept in my robe. If you call downstairs they do offer space heaters. The pool is kind of sad, small. They said heated but it was cold. There is no jacuzzi. But you do get access to the steam room and sauna in the spa area. There are great outdoor lounge areas. The food by the bar is ok. I got agua chiles, not the best, but hungry so I ate it a high speed. Their bar/toro toro restaurant kitchen closes early on Sunday night. They only offer drinks and maybe some chips. - I had their asparagus grilled, it was too charred with too much sauce and sesame seeds - Their cheese bread with salso was DELISH and out of this world - Service was kinda lacking, food came out but I had to wait for my silverware and napkins The bellman are very strong and helpful. The entry way is 2 sets of stairs. Although there is a ramp, it is all the way to the side of the bldg, a long walk. Housekeeping forgot to clean my room and make my bed 2 days, but it was easily resolved with a text to hotel staff. - They have a QR code for the housekeeping staff, but they should have it for every employee - To tip the Club Lounge employee I had to go get cash I also got to enjoy the spas services: 50 min anti aging facial and hair cut. The dry cut was very reasonable $50 + tip. Everywhere at this hotel there is an automatic 20% tip. The concierge team was amazing. I was trying to get to an Equinox location, they provided me a map of the free train system and gave me good directions. The front desk is kinda slow, long wait trying to check out. Our CCIM Group was here for a JWL Leadership conference. The catering for food / beverage and desserts was EXCELLENT!!!
Hotel, first impression -very nice lobby, very welcoming - busy for sure. Suiting for Miami. Rooms were clean, comfortable and spacious. Bathroom was pretty large and you can tell it was modernly updated. Overall, no complaints about this hotel. I would absolutely stay here again. If I had nitpick, it would be the fact that there are about 30 floors and none of the elevators are zoned off. Meaning that it can be quite busy and you can be waiting pretty long for an elevator to come and when they do come, they're packed because they almost always stop at several different floors. I think for this type of building it would be smart to have something that's more like zoning where you have like an elevator bank an elevator bank where it goes from 1 through 15. And then zone B goes through 16 through 30. It would absolutely save time, minimize frustrations, and prevent overcrowding.
Wonderful experience with amazing views. Food and customer service were very good. Rooms spacious and clean. I will definitely be back.
Enjoyed my three night stay at the InterContinental Miami which has been the best visit to Miami thus far. The gym is spacious and has a variety of equipment to fulfill your workout needs. The King bed in this hotel was absolutely outstanding and so comfortable! I stayed on the 18th floor and the elevator came in the clutch although I did take the stairs a couple times. Everything went well during my trip. Love the location close to the riverwalk and brickell area. This place is a must stay if visiting Miami!
So this could have been a 5 star review. The hotel is beautiful, I was upgraded, my room was already paid for since I was attending a conference. The issue was the customer service - specially the concierge desk when I'd call for a question or problem. I understand having a conference at your hotel is stressful, but everytime I called the front desk with an issue I was met with an extremely rude, curt response (can I have an extra hour for late checkout, could you tell me how to get on to the WiFi it doesn't look like it's working). It soured my mood.
A couple of friends and I stayed here for Memorial Day weekend. We were able to check in at 4pm like the receipt print out specified. We found our room spacious, neat, and I was impressed with their marble/granite bathroom. The pool area was also pretty impressive, the views were gorgeous and there were comfortable lounge seats, and a bar right next to the pool. What I really didn't like about my stay and you'll see this on almost every other review is that the walls must be made out of paper mâché because if someone in the hallway so much as sneezes, you hear it as if it was happening in your room. Bring ear plugs with you if you plan on getting a good nights sleep. I just don't understand why this should be an issue for a hotel as lucrative as the Intercontinental. I also don't know why they supply a mini fridge that has no space for anything other than for the overpriced booze they'll charge you for if you so much as move one of the cans... And this did happen, I told the lady at checkout that if she went to our room right now, she would find everything intact, she then probably checked the sensor on her computer because she removed the charges... Why have a mini fridge if you can't have room for your own stuff? $39 for parking is robbery, our other friends stayed at The Hilton and paid $28 for parking. Also, if you're booking through Hotwire, don't expect breakfast ... But that's ok, go here instead https://locu.com/places/cafe-bastille-miami-miami-us/ read more
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Dayron E.
Dear Enit S.,…
8 years ago
I think they've either chambers managers or someone cane in and cleaned shop, because the atmosphere has changed quite a bit. Every working here says hello. There are smiles galore and the staff checking us in were so pleasant and accommodating. We were upgraded to a room overlooking the bay and there was fresh fruit, water and chocolate waiting for us. The room is beautiful and comfortable. Bath amenities for your comfort and if you are not happy, they are eager to please. We are looking out over the bay at the cruise ships getting ready to pull out for the week and what a great view it is... a little jealous I am. There is a lot to do around here. You can catch a concert most weekends, Brickell place is just a short walk where there are tons of restaurants and some times love music. Transportation is not a problem. There is however, a lot of road construction going on, so be ready for that. Beds are comfortable with fantastic linens and comfy pillows. Beautiful bay window with killer views and a couch to sit on while overlooking the bay. Blackout shades make for a good night sleep. Can't wait to come back. Thank you IHG and Intercontinental hotels. read more
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Dayron E.
Dear Elizabeth R.,…
5 years ago
2 years ago
4 years ago
Great experience at Toro Toro! I went for a date night with my best friend. We started off with drinks, the Mercado Margarita is a must have! It has a small spice to it but it's so good. I also really enjoyed the bone marrow arepas and the snapper with chaufa rice. The staff was so nice and very attentive our serve Yahaira was the best and knew exactly what to recommend & we even got greeted by the manager Robert & the restaurant Chef! The food, the atmosphere and the experience all a must!!! read more
6 years ago
The view was great from from the king bayside view. Can't complain about that. The room is anywhere from 300-600 a night depending on the time of year and applicable discounts. Unfortunately, I was put in a room that obviously had not been used in a month or more after cleaning. Everything had a thick layer of dust on it, and the shower curtain was moldy. Not what you would expect from a luxury hotel. The housekeeper did make it right after cleaning the next day. Additionally, we were not told the pool was out of service and under construction until check in at the hotel. That's pretty shady. It's not on their website. They also did not inform customers that room service was only being offered from the expensive Toro Toro restaurant in the hotel. Cheapest meal item was a 30 dollar chicken dish and the price goes up very quickly from there. read more
7 years ago
One of the more friendly places I've ever stayed. I travel often and wish I had stayed here long ago when I started working in downtown Miami. My favorite thing about the hotel is the Bluewater bar and cafe poolside on the roof. Spectacular views and the food Martha Dang creates is amazing. Everything she makes is good but her mouthwatering churrasco is my favorite and extremely reasonable. Martha along with the entire staff will have you smiling because they treat everyone like family. Even if you're not staying at the hotel do not miss Friday night salsa and experience yourself Latin culture laughter food music and dance. Sincerely Dennis Stephenson read more
2 years ago
4 years ago
So there's a new speakeasy located inside the intercontinental that you might not know about. It's called Freddy's speakeasy and located in a hidden corridor behind the conference room. Reservations are required as they only allow 12 people in per time slot. They are open Thursday, Friday, and Saturday with 3 time slots available (5pm, 730pm, and 10pm). As you enter the hotel there will be a hostess who will escort you through the hidden corridors. As you walk in the speakeasy you will realize it's an intimate environment with exclusively curated libations. The mixologist is very knowledgeable and creates everything from scratch. The welcome drink was a cilantro based margarita. It wasn't my favorite but I give him credit for being unique. As far as the cocktail menu there are a few to choose from or the mixologist can make his own concoction based on what you like. I went with a tequila cocktail mixed with fruits and bitters and it was really delightful and refreshing. If you're staying at the property, this is definitely worth checking out. read more
Love. Love. Love. A year later, I come back and I still love this hotel. Everyone is super nice and helpful. They make sure you get your best time down there. This time around, I had my family come and I wanted to show them the best parts in Miami. We are actually regulars. We come down to Hollywood/Miami area a lot. But only to areas that we are used to and have family at. There is one specific hotel that my mom prefers staying at whenever we come down and visit but this time around, I managed to persuade them to stay at InterContinental Miami for the night. And I think I've converted them. On our way to checking out, my parents were already planning on their next stay! In my opinion, Intercontinental Miami is fairly priced. You are paying for the view, the area, and the service. I love that Starbucks is inside the hotel, so it makes morning coffee run extremely easy. This area is walking friendly. Despite the heavy traffic, you could easily walk to Bayside and shop/eat. Once you check into this hotel, everyone including the doormen to the concierge does their absolute best to ensure you enjoying your stay. Seeing my parents happy made me extremely happy. We will be coming back very shortly! Thank you Intercontinental Miami! read more
7 years ago
I must admit the Intercontinental most definitely impressed me. Stayed there the weekend of the half marathon and was blown away by the service, the amenities and the exceptional room views. In previous years we've stayed at neighboring hotels and while the stays were pleasant, it was the extra touches at the Intercontinental that put them over the top. Additionally, it's the absolute best location if you're actually taking part in the event. You are literally steps away from the race. I'm a local therefore don't need all the Miami hype packaged into my stay so while many claim it's interiors seem a little dated- i agree however am not bothered by it. The lobby area lacks a little warmth and isn't as trendy as it's neighboring hotels but again...for race day, I needed convenience- and this hotel makes up for it in other areas. The breakfast if included in your stay is okay, but if it's not- spend your breakfast money elsewhere. Valet is also pretty steep but that's the case in all of the stays within that area. Our room was spacious and clean and our weekend stay went without any hiccups. Would definitely stay here again on race days. read more
8 years ago
The Intercontinental is a very nice spot, downtown Miami. The location is great and the views of the city and bay are great. The hotel is within walking distance to many interesting sights. There is also a free trolley that can get you to different areas. The hotel is clean, and quiet. read more
The location is great! The monorail is right across the street and very convenient to get around Miami. The beautiful park and waterfront were visible from our room. The bed was comfortable and food in the restaurant was good. The entry was very nice and staff was helpful. The bathroom was large and upscale. The only drawback was on Saturday our room wasn't cleaned until after dinner and was never cleaned on Sunday. read more
Business owner information
Dayron E.
Dear Paul W.,…
4 years ago
3 years ago
8 years ago
It's so nice hotel, but like for me it's more business hotel. There are no atmosphere of holiday or vacation. But steel we enjoyed our beautiful ocean view and clean room . I didn't like that the refrigerator was full with staffs for sale (no available space for personal things) , because I was with 6 months baby and I had to keep milk and other specific food in refrigerator. But the worst situation that happened to us, it's when after our checking we had to wait for our bags almost 1.5 hours!!!!!! We called 3 times to reception and ask to bring our bags, we said that we with our baby and all food and diapers for her in the bags and we needed it immediately, because we was after our 10 hours trip and flight. I had to wash my baby, but after she was totally naked till waiting. During this time my baby did 3 times pee on the bed . I will save in secret the number of the room)) read more
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If you don't feel like reading the entire review, I will tell you what the winning feature of my recent stay (3 nights in October 2022) at this hotel was: the cockroach that I found crawling on the table in front of the TV on my last night there. See picture. I was on the 25th floor...that's how you know, it most likely made that long journey up there with a large group of friends. If you're up to reading the rest, sit back, grab a drink and enjoy. On my first night there, I ordered room service through the provided website. After an hour of waiting, I called room service and they told me they went to another room because I had submitted the incorrect room number on my order. I double checked and confirmed that I had indeed written down the CORRECT room number on my original order. On the second day, a VERY loud festival started up around 11 am right next to the hotel (of course, this is no fault of the hotel's). But I asked to be moved to another room that would lessen the noise. The front desk rushed me to move right then and there; I packed, moved to my new room. The next day (my last night there), as I was packing my suitcase, I noticed that a shirt of mine was missing. I realized I must have left it in the first room. I called the hotel's lost and found, they told me there was no shirt with the relevant description in the system. They told me they would check with housekeeping and get back to me. Spoiler, they did not. So, a bit later, I made my way to the front desk, asked if anyone had checked into the first room or if it had been cleaned. I was told that the room was vacant and not cleaned yet. GREAT! I asked security to come up with me and open the door so I could get my shirt. As we got to the room, housekeeping was just cleaning it, but spoiler again, there was no shirt there. Security took my info, let me know housekeeping would look for my shirt. A few hours go by and the hotel has the audacity to send me a text asking if my experience was a 10. No InterContinental, indeed it was not. I responded to the text and explained the situation. The hotel employee responding took a few minutes, contacted housekeeping and let me know that they had located my shirt and she was sending it up. This was 8 pm. By 8:45 PM, no shirt still. I called the desk, spoke to the manager who is the one who had actually been texting me, and she was puzzled as to why I still didn't have my shirt. She told me she will request it again and have it brought up. 9 PM rolls around and out of the corner of my eye, I see some movement. I turn to see a COCKROACH leisurely walking along the table on which the TV was. After killing said uninvited guest, I called the front desk to speak to the manager again. She didn't have much of a reaction to the cockroach that now lay squished on my table; she offered to move me to another room. But let's be honest, it was just as likely I would find another cockroach in my 3rd room at this establishment. Oh, yea, also, still no shirt. 9:30 PM rolls around and I make my way to the front desk. The manager explains that the shirt housekeeping had found was actually a man's dress shirt...but in full transparency, she offered to credit me 2 nights of my stay to make up for my less than stellar experience. I explained that I was there for work and this would actually inconvenience me greatly as I have to expense my stay through an expense report and my nights have to match the rate that I used to book the hotel. If you're still reading, this is the last leg of it. I leave the front desk in a huff and get back to my room so I can wake up at 4:30 am for my very early flight. I go to check out the next morning at 5 am and find that despite my clear instructions and explanation, the manager had decided to credit me the 2 nights anyway, making my life more difficult. I REALLY hope it has convinced you never to stay at this hotel, unless you don't mind waking up next to a cockroach or two. read more
4 years ago
Seriously a TERRIBLE hotel. Super loud incessant drilling from construction. Gross bathrooms. Meh rooms. Poor service (they would not accommodate a room change request). Requirement to wear a wristband to enter the hotel. Lobby is very dated. The pool feels like they forgot about it 20 years ago- a wasteland. Do yourself a favor and stay anywhere else read more
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My family and I visited Miami over the 4th of July. We had originally planned just to stay the night and watch the fireworks at Bayside. We loved the hotel so much we decided to book and extra night. A few things that make this hotel so special. Check in - effortless The lobby - spotless and chic The room - chic, clean and spacious. Most hotel room are tiny, the regular rooms (we had two) feel like suites. The beds, sheets and pillows - I felt spoiled and slept so well we are going mattress shopping this weekend. The hotel is right in the heart of downtown and close to Brickell, 8th street and the beach. The pool was nice and has a great bar and restaurant for casual dining. We had an excellent breakfast buffet and sinner at Toro Toro. The Mojitos are the best in town. On the excellent advice of the concierge we visited the Frost museum, Vizcaya and Winwood gardens. Absolutely loved our stay, we will be back! read more
Business owner information
Dayron E.
Dear John L.,…
4 years ago
3 years ago
3 years ago
4 years ago
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How far is the Intercontinental Miami Hotel from restaurants in South Beach? Is there an easy way to get to South Beach? Thank you!
10 minutes across the bridge from downtown
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