Beautiful day at the Intercontinental. Love the area, across from Bayfront park and Bayside. Great service, loved it

This is a very inviting hotel from the outside and the staff is incredibly courteous. It's right on the bay and it's The Intercontinental. But don't judge this book entirely by it's cover. The housekeeping was a little sloppy. I found used lotion on the floor of the shower (yeah, I'm pretty sure it was just lotion...I think I am). The toilet paper wasn't on the spool, I sure took that for granted. I walked by the pool in the morning to enjoy the scenery the location gives you. For some reason, the outdoor tables that allow you to enjoy the views had empty beer cans on it which detracted from the entire experience. Overall, it's a good hotel, but falls short of what one should expect from this brand read more

I grabbed a great sale from orbitz and stayed for 4 nights. I signed up with IHG rewards and received a voucher for a discounted price off of Starbucks. The view was amazing but there is a loud sound that came from the bathroom every night and the room was extremely cold even after turning off the AC. I eventually got tired of the sound and I had to call the front desk to complain about the cold air and sound from the bathroom. I would probably stay here again only if they fix the sounds from the bathroom which I believe is the pipes. read more

Two big, comfy beds. Automatic window curtains. Large flat screen TV. Ah-maz-ing double shower head. Close to the Port of Miami, so a great place to stay if you are crusing. Book on Priceline.com for a deal. read more

Nice hotel, after a long day of traveling was greeted by the light and music that screamed to me "Miami". Good front desk customer service. Their pool area is quite nice but pool closes at 8pm which seems pretty early for me! That was the biggest disappointment getting ready to take an evening dip and seeing the doors locked. The rooms are nice with separate shower and tub. Location is quite nice. Overall, nice hotel. read more

Hotel is awesome. Clean rooms. Great amenities. Excellent staff. Bars and dining are five star. Location is the best in the city. I will never stay anywhere else while in Miami!! read more

I've been here twice. once for an event and the other time was for my personal leisure. The hotel is in walking distance for a lot of things in the downtown area and is minutes away from bayside market place. From the start the front desk clerks are really nice and very informative. Let me tell you i went inside their lobby restrooms and they were so clean but what do you expect from a 5 star hotel. inside restrooms the paper towels are so soft that if you wet it feels like a baby wipe lmao amazing right? overall the rooms are real nice and get the view of the cruise port or you can see the brickell area. read more

I love this hotel. I sometimes stay here when I'm in Miami.. Great view of the bay from your room.. check-in was fast and easy, everyone was very friendly, and my Suite was excellent. I would recommend this hotel any day! read more

We Recently visted this hotel. Our check-in was smooth no issues. The staff helpful, plesant and smiled. Our room was clean and luggage arrived promptly. However, housekeeping attention to detail was lacking. Both the sink and tub were clogged and we had to have mainteance resolve the issue. The remote wiring for the blinds were reversed. Open actually closed the blinds and closed opened them. These are two very huge oversights I feel the hotel failed. My advice please ensure you have a checklist for housekeeping and supervisor inspect any mainteance repairs. read more

A must for Sunday brunch. For $50 you get all ya can eat, bottomless brunch in the hotels Toro Toro restaurant. Even though it is buffet style this does not mean that they sacrifice on the quality of the food. They have everything from salmon, shrimp cocktail to filet mignon and chorizo! read more

Dear Intercontinental, this is a review based on your 30 million dollar renovation ONLY and a neighboring owner's critique that admired this classic icon since I was a kid, and now from my balcony everyday.I love downtown and want to see it be great. Its why i invested here next door at One Miami. With that said, I have not seen the updated rooms, but sure have experienced the new exterior and interior lobby with a head smacking wtf! See, I remember the original burnt orange, gorgeous Barcelona chairs, and the raw, clean interior anchored by the marble centerpiece. new visitors wouldn't know what is missing. The current lobby 3-side lit tv/dividers looks like a temporary trade show, and the chairs??? From Barcelona Chairs to Staples/Office Depot quality chairs? C'mon! I also know that a goal is to attract locals but I can personally guarantee these changes will do the complete opposite. The good: Toro toro looks great but everything else must go and bring back your classic pieces today. Get rid of all that garbage that basically clutters the entire lobby and takes away from the best parts when you first have a glimpse of the interior. Fire the new designers ASAP and maintain the hard earned sophistication you are loosing everyday you put a dancing girl on the side of your building, and dont overwhelm people with sooo many poorly places/used LCD screens playing cheesy imagery that block the gorgeous original marble sculpture and your new gorgeous restaurant and bar at the rear. You simply dont even see it over the clutter. Please save this hotel and remember South Beach is on the other side of the bridge. Vegas is on the other side of the US. Investing in great design is timeless, but this new lighting/tech approach will be so outdated in no time and really wasn't executed very good to begin with. I really do love you, and it's why I'm just being honest. Bring back the taste level and sophistication that attracted President's, and who's who for decades past. Hopefully next time I return with my wife to get a drink at your new bar, I'm not so turned off, that I turned around as I hit you first lit divider. You can do it, but once again hire someone who can save an icon in Florida design, and architecture. If you don't, you will continue to get overshadowed by new guys like Epic who obviously have a superb design team, and an identity that they have committed to and will strive to preserve. Preserve your roots and success will be yours again! read more

The staff went above and beyond for my family and I. Check-in was smooth and Marlon was a great help. Room was spacious and clean! Room service tasted delicious. We even got chocolates at night from our housekeeping steward. This will definitely be our go to place when we come back to Miami. Thank you for the great hospitality. read more

We arrived the day before our cruise only to find out our reservation has been cancelled by our travel agency. This is where manager Guerda Cedant stepped in and saw to it we not only got a beautiful room but honored the price we were given at our initial booking. The hotel is amazing and conveniently located to everything. We will absolutely stay here again! read more

The hotel was very nice, but they charge for a lot of amenities that a hotel of this caliber should include for free. I had to pay $3 to print out a boarding pass for the airport shuttle because they would only allow me to print airline boarding passes for free. The concierge wasn't overly friendly, but the restaurant and conference personnel were nothing but nice and accommodating. read more

I stayed at the InterContinental Miami before my cruise. What a great way to start my vacation! The view from my room was amazing and lovely. I could see all the beautiful cruise ships and the bay. And the location close to restaurants and shopping was more than I hoped for. I didn't eat at any of the hotels restaurants but I would highly recommend any of them. I enjoyed the really good buffet at breakfast. One negative thing was that at check-in, they neglected to tell me that the snacks and drinks on the counter display in the room are automatically charged to the room when you remove them from the stand they are on, even if just looking at them. read more

We had our medical conference here so I am rating the conference management. It was a gorgeous location right on the water and close walking distance to everything downtown Miami has to offer. The conference rooms were nicely lit and just the right temperature. There seemed to be frequent glitches with the slides being frozen, but they were fixed consistently after a slight delay. Major downside: the coffee was under-judged and they quickly ran out during the breaks, although that could have been our conference organizers as well, however the staff I asked to see if they were brining more coffee simply said "no" sending me to the Starbucks downstairs. There are a couple good pricey restaurants within the hotel itself, which has a spacious lobby with a little too much ambient pop-music for my taste. the wifi worked well but I had to sign in every time I opened my computer back up, although it was free. The conference was great so these are minor complaints read more

Wonderful Starbucks location. Nahilla and Lorena have my 5 star rating:) Great customer service and profesionalism

This is a lovely hotel to stay in if you are in Miami (not South Beach obvs). My BF and I went to Miami to catch a cruise and we stayed over the first night at the InterContinental. The lobby is spacious and bustling, with a restaurant and great decor. The room was spacious and very clean, and the bathroom was AMAZING. Our room was on the 17th floor with a ridiculously awesome view of the bay. Waking up to that (along with our awesome massages at mySpa) made this a memorable trip. The front desk was very very helpful and definitely treated us like valued guests! read more

Great location at the Port. Water views. Turn down service. Sleek, modern lobby. Luxury service from the desk to the spa. A limited number of on-site, self parking spaces, that are metered 20 hrs/day, from 6AM to 2AM. Hotel valet takes your breath, cash, and keys away at the same time: $38/night. As elsewhere, hotel rates fluctuate wildly depending on demand. read more

Avoid this hotel. Garish, tacky, horrible service, subpar location. I nearly missed my flight due to their negligence.

Lovely! Lovely! it was a great place. A real close drive to Miami beach with a lovely view of the city! Beds were absolutely, to die for comfortable and its a beautiful hotel. would definitely stay again. read more

The location of this hotel is really convenient since it's near downtown Miami and has a lot of restaurants near it. It is approximately $200 a night. You're not allow to check in before 12 PM, if you do they would charge you $100- which totally sucks. Other than that, the hotel is pretty nice and comfy. read more

This hotel nickel and dimes guests for anything besides the bed and questionably clean bathroom (hair on towels and the floor). Wifi is not included in the room rate ($18/day), nor is there free wifi anywhere else. The "business center" looked promising...two separate small rooms with a computer and printer in each. But alas, use of the computers cost $15...for EVERY 15 MINUTES! I asked if there was anywhere a guest who already aid $200+ per night could use the internet for free and was told no. Other ways this hotel tries to squeeze every penny out of unsuspecting guests: -Minibar completely filled with overpriced drinks and snacks. Understandable at a downtown hotel I suppose. But what isn't is charging us $25 to remove these items if we want to use the fridge for our own food. -Recorded TV shows are $6 each. Movies are $20 -The bar service was incredibly slow and well-alcohol mixed drinks were at least $10-12 each And what is with the L.E.D. light stripper dancing on the side of the building at night?!? Not sure what type of image they're going for, but just feels trashy... The only redeeming features were the staff--very helpful and even seemed genuinely sympathetic about what a rip-off their establishment was; the gym--had a decent selection of equipment; the comfort of the bed/room (aside from cleanliness) and the proximity to downtown/South Beach. But save yourself the frustration at unexpected and ridiculous charges, for about the same price/location by staying at the Hilton or Four Seasons. read more

We loved our stay! We were here in march 2016 and loved the location, next to bayside park and marketplace, stones throw from american airlines arena and across the way from brickell. Gorgeous views and great staff! read more

Priced like the Four Seasons, looks like a W hotel, service and experience like a holiday inn. $15/nt for internet too. Its a big business cocoon. read more

It's OK, sort of. The service was good, otherwise 2 stars. Decent beds, clean, pool, and views from room. No heater in room, Mini-bar not refrigerated - confirmed with front desk. Valet parking is a mess and cost $42/day - call WAY ahead for pickup. Toro-toro dinning no-no. At $300/night, I recommend another place - many other hotel options close by. read more

Great rooms and views of the bay......loses points for charging for wifi, terrible restaurant and no self park...$350 for a room and no wife?? my friendly $89 HI Express comps Wifi.... read more

Amazing! Sergio was the king at the front desk

I spent a few days in Miami last November and stayed at The InterContinental. I took the red-eye flying in, so I arrived at the hotel from the airport (the hotel is a short Uber trip from the airport) at six AM. The clerk at the front desk got me in my room immediately, even though my reservation was for 3 PM. The room was nice and clean and the lobby area is inviting. I would recommend this hotel to freinds read more

My stay at Intercontinental Miami started on August 6, 2016- August 7, 2016. For a girls trip to celebrate my birthday with friends, which also happens to fall on August 6th. We all traveled from Orlando, Florida to celebrate. I booked a suite to accommodate 4 people and additional room to accommodate 2 more individuals. We were to all have club lounge access as well. I had requested a early check-in for each room; however the hotel was fully occupied the previous evening. Therefore, even though we arrived at 11:00am we were unable to check-in to our room until approximately 3:45pm. However, we were permitted to wait in the Club Lounge and we were serviced by a representative by the name of Flora. She provided exceptional customer service under the circumstances by providing us snacks and beverages while we waited. She also went above and beyond by trying to see if there was a room we could check-in to earlier. One of us also left a cup in the lobby and she not only verified that it was downstairs but went and retrieved it for us. Due to the fact that it was my birthday and provided us a complimentary bottle of champagne. We were feeling so much better about our experience thus far after waiting a couple of hours to check-in. Upon checking into our suite the toilet didn't flush (chain was broken), imagine if you waited to check-in for hours and waited to use the restroom. (Not Cool at all). Then the minibar was broken and there were also not adequate towels to accommodate us. Then three of us chose to enjoy the Club Lounge around 6pm for appetizers and drinks. Upon scanning my card for entry into the lounge. I was immediately asked what my room number was with an introduction or hello from the hotel worker by the name of Kelly. Approximately a minute later she asked another member of my party what there room number was. Then 5 minutes later came and told me that only two person per suite we allowed to entry the lounge and the 3rd person would be charged $39.99. I then stated that I would discuss this matter with a manager by name of David that I had spoken to earlier - regarding the second room request that was not given Club access, which he assured me was given the access and he personally put in the request. As we sat to eat, drink, and enjoy the views Kelly proceeded to accommodate all guest that entered and/or were already within the lounge. By asking if they needed anything / pouring and serving drinks/ and clearing their plates. We observed this for about 30 minutes without her once asking us if we needed anything or offering us the same service she was providing to others. I would also like to point out they were a group of minorities and everyone else in the room appeared to be of caucasian descent. I have never been treated so badly by an establishment and after observing this behavior asked to speak to a manager who took 30 minutes to comply to the request. When initially speaking to Daniel the manager, he defended her behavior by stating that she has received great reviews from other guests. I stated I could see why, because we observed her providing great customer service to others, just not our group. Then told me he would look into the situation, but insulted us by giving us breakfast vouchers to a restaurant downstairs versus enjoying the Club Lounge Access. I was told by Daniel that he would be in the office at 7am the next morning and would follow-up with me by 10am. This did not happen, as I went to the Club Lounge the next morning, because I was not going to let anyone make me feel that I should not be accepted anywhere. Kelly again did not greet me or even acknowledge my presence. However, Flora did and also asked how my birthday went. Flora also followed-up to see if Daniel would be able to speak with me. I was told that he would not be available until 2pm. Because he was the only manager on staff at the time. A At that time Daniel again was not available. However, Monique Steel the assistant director of the front office was. Where I then had to explain the entire ordeal to her again. I was not given any resolution only an apology. An opportunity to stay there again at a discounted rate. Oh and let me not forget the 25,000 IGH rewards. I personally feel that this employee (Kelly) should be terminated for her ill behavior towards a guest(s). The hotel should have also follow-up by looking at the video tapes that they have in the Club Lounge. But there was no investigation into my claims. For this horrible experience the outcome that I received is completely unacceptable. However, what she failed to realize is that I am a licensed travel agent as well and will not be recommending this establishment to any of my customers. I do not trust that they will respect all customers regardless of race or age. What a way to end my birthday weekend. Thanks Intercontinental Miami... read more

I recently stayed at this hotel...in past stays I enjoyed the spa pool and hotel...unfortunately the latest stay included the worst customer service I would expect..my husband was told our luggage would be delivered because of cubs game by the time we got our bags the half hour wait was upsetting but the lack of communication by desk and staff even worse...the pool was according to desk staff smoke free so my husband was not able to smoke his cigar...as he was at pool later he saw other guests were smoking cigars and pool staff informed him they sell cigars there to smoke...totally aggravating read more

Top notch steak. You can not beat it. Our waiter Yassine was awesome with giving us suggestions and helping us under stand some things on the menu. If your gonna go big go here. You won't regret read more

GREATEST PLACE EVER!!! Best service and the food is absolutely delicious. No one else around this area can compare. With their prices and quality, this is the best bang for your buck. read more

Very disappointed in the hotel intercontinental miami! We arrived at 230, they promised to call when the rooms were ready. Never received a phone call. (Standing in line for 30 minutes). We had to wait until 5pm to have one of our rooms ready, when promised at 4(again standing in line for 20 minutes). Our second room wasn't ready until 630, and AGAIN standing in line for 20 minutes. The upgrade we requested 6 months in advance was declined for both rooms. The beer in the mini fridge was skunked and undrinkable. We ordered room service at 730 and at 900, only half of our food was delivered. When we called down to request the rest of our food, they said it would take another 45 minutes. It's just been one thing after another. We stayed at the holiday inn here a few years ago, and it was way better!!! read more

Stayed 1 night at this hotel before heading out for a cruise. We called if we could check in early, they said normal check in is after 4pm, but we could try calling back at 2pm. No luck with the early afternoon call either. Ended up going around town first and finally got to the hotel at 5pm. All the rooms were taken by then and we ended up with a room on the 1st floor (we had requested a quiet room on a higher floor). Oh well... But what really got me was how the hotel would nickel and dime their customers. We had 4 pieces of luggage which the bellhop brought to our room. Gave him the usual tip. But was quite surprised to get two additional charges in our bill for "porterage -- $6", and "gratuity -- $1". Turns out these were for using the bellhop service. Felt like we were being double charged. Oh well, just another point against this hotel. On the positive side, the bed was decent and comfortable. read more

This review is for the Bar in the lobby of the intercontinental hotel. I really like the laid back yet upscale atmosphere. You get to feel like a tourist in your own town. A definitely must place for hanging out. You also can't beat the friendly service. read more

The Pros: You can't beat the location. The arena is in walking distance, as is Bayside, and many restaurants. The Metro Mover (public transport) can take you a long way as well, and it's literally across the street. The rooms are large, the beds are comfortable, and the room has a contemporary look. The double shower head is really nice touch too. The Cons: Everything seems to be "a la Carte". For a pricey rate per night, they charge you for everything! I do not like being nickel and dimed, and that is how I feel staying here.The WIFI is not free anywhere in the building, but you can get internet access for the "reasonable" price of $17+ dollars A DAY. I was REALLY most disappointed when i made my way downstairs to the gym only to find out that's gonna cost me too, $15 dollars at that. UGH. ps don't get me started on the $4 Diet Coke, $29 crab cake, and the $12 Cashews. Just go to CVS across the street instead. Bottom line: The you get a very clean, convenient, and comfortable room, just be ready to shell out a lot of money for "amenities" that are typically complimentary to guests of other hotels. read more

Stayed here one night in a standard room. That was long enough to know I would not stay here again. This hotel caters to business meetings, so the rooms are well worn, small and lack coffee makers (you have to ask for one). The lobby has a Starbucks and if you book your hotel reservation right you'll get a free Starbucks with your room reservation. Whoopee. The desk staff was brusque and lacked warmth. The interior was all hard surfaces which contributed to the lack of warmth. The valet staff was excellent in contrast to the desk staff. We had no problems with our reservations but I couldn't wait to get out of there. Bed was okay - our room faced the city and was located next to the elevators despite asking the desk staff for a quiet room. Located near the financial center of the city you can walk to restaurants and shops. However, for me there is no need to return here. There are better places to stay in this city. Overall I found it equivalent to a Sheraton. read more

The hotel itself is nice, but the service is terrible. After checking into my room, I started to put my clothes away in the closet, only to find a pile of dirty laundry in the closet. I had also asked for foam pillows, only to have feather pillows on the bed. In the morning, I went to the Ole restaurant for breakfast. Picking up a spoon to enjoy my bowl of berries, I scooped up the berries with the spoon and stuck it in my mouth - I was immediately greeted with a nasty taste. Upon inspection, I found a nasty, greasy and sticky substance on the back-side of the spoon (I almost lost it). Later that night, I went to the Bluewater Cafe for a poolside drink and light meal - well I sat there right next to the bar for 30 minutes while servers walked back and forth, ignoring me - mind you, there was only about a half-dozen patrons there, with 4 or so servers. Nobody asked me what I wanted or even acknowledged I was there - so I left. Now, they text me every time I'm there, and tell me that they are there to provide excellent service. I have responded to their texts with the issue's I've experienced, and they tell me that a Manager will contact me to discuss the issues further - yet nobody ever contacts me. I also have to ask for a copy of my folio (for my expense report) multiple times, before I ever receive it.. Once again, the hotel itself is nice, but nobody there seems to care about what they do, or they don't know how to run a hotel. I will be staying at one of the many other hotels in the area, instead of staying here any longer... read more

Let me start by saying, I chose this extremely overpriced hotel because I was cruising the next day and decided to stay here. WHAT A MISTAKE!!! First thing, don't let the lobby fool you, they have no vending machines so you have to go to the overpriced gift shop and pay $3 for 1 soda. Second thing, the bathroom drains weren't working, and maintance came to fix but didn't fix anything made it much worse, so your standing in the shower with at least 4 inches of water! The third issue, was the room was filthy, the carpet stained, the counter in the bathroom had hair in it, and the bed was a complete mess. The fourth thing, then to top it off, they have hookers (escorts) walking around the hotel waiting for their customers. This hotel is a complete outrage and makes me sick. This hotel needs to be reported to the better business beaureu and investigated and shut down. read more