Stopped for a quick sweet treat! Love the cookie! A LITTLE pricey to me but they are very tasty! Service was nice and fast! The store was clean! Paid street parking available, but if you are quick, I don't think you'll need to pay! read more

Insomnia Cookies - Snickerdoodle and Chocolate Chip Oatmeal Chocolate Walnut Deluxe - Desserts Near Me - Austin, Texas

DO NOT GET DELIVERY FROM THIS PLACE. I recently placed a delivery order from Insomnia Cookies and... let's just say, it was an experience and not the good kind. I ordered peanut butter cup cookies - the ones that cost more for a reason - and instead received two blah peanut butter chip cookies. Not even a close swap. Just... wrong. To make it even better, the order took over an hour to arrive. For context, I'm about a 7-minute drive away. Seven. Minutes. At that point, it's not even about the cookies anymore, it's about the fact that reading an order ticket and using GPS seemed to be a bit of a struggle here. The cookies themselves? Not what I paid for, not what I ordered, and definitely not worth the wait. Lesson learned: I'll be making the drive from now on. At least I know I can get from point A to point B and read what I ordered when I get there. What a waste of money, time and effort. read more

Cookies are good, but delivery is abysmal and I have heard the people on the phone say one thing to each other, then LIE blatantly to me and then hang up when I called them out on it. NEVER order from this place. read more

Always great cookies and the ice cream was excellent too. Do yourself a favor and try this place if you haven't

a go to spot for a late night sweet treat when in west campus. various flavors of delicious, soft, and gooey cookies. a little on the pricey side for college students but the cookies make it a bit worth it. service is always friendly and fast to serve all the hungry students who want a late night treat. (nicely open very late for studious students) ps. insomnia always tends to have deal and sales on their app/participate in holidays!! read more

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This Insomnia Cookie location is amazing! Cari, went above and beyond in writing a message on my behalf for a friend on the cookie box. The portal was down and I couldn't write the message through DoorDash so I called the location and Cari couldn't have been nicer to manually write the message on my behalf. Thank you so so much!!! read more

I heard some good things about this place, so I decided to give it a try during my visit. It was a small establishment, and it didn't have anyone inside, so I was able to get the cookies pretty fast. The guy seemed tired that we talked with but got our order done. They also had ice cream too but I didn't try it (good option though for hot summer). The cookies were definitely soft and chewy. I didn't mind the vegan confetti cookie and mint one. Other cookies were alright. I do wish they were cooked a bit more, but more my preference. It's not a bad place to give a try but wouldn't go out of my way for it. read more

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We had a late night sweet tooth and have been eyeing Insomnia for a while. I love a good cookie and I'm so pleased to say that Insomnia did not disappoint at all. There was a bit of a crowd but the service was quick and friendly. We had the classic 6 pack with a sugar, chocolate chunk, classic with m&m and 3 snickerdoodle. I normally don't even like chocolate chunk cookies but every single cookie was good, especially the chocolate chunk. They were warm, the chocolate was gooey, I have no complaints at all. read more

Insomnia Cookies - Snickerdoodle - Desserts Near Me - Austin, Texas

These are some of the best Vegan cookies I have ever had. The balance was oerfect you taste the salt, butter, etc but the balance is perfect. read more

Insomnia Cookies - Double chocolate chunk - Desserts Near Me - Austin, Texas

I don't understand the low rating. I ordered their cookies on ubereats and they were so warm and soft upon delivery! My favorites were the chocolate chip and the mint chocolate. The chocolate was literally melting when I tore the cookie apart, amazing. They definitely stayed soft for the next few days. You can microwave them if you want some melting chocolate. read more

Insomnia Cookies - Desserts Near Me - Austin, Texas

Pretty decadent. Had 3 kinds and all good. Polite staff despite being very busy at 11 pm (insomniacs!) I'll be back! read more

I had the worst customer experience at this Austin location. I ordered ice cream and found a long hair inside. Out of respect, I waited for other customers to leave and then politely informed the middle-aged woman at the counter. She grabbed the cup angrily and threw it into the trash -- no apology, no explanation. Just gave me another one. I took the second one... it also had hair in it! I told her again -- she denied it first, then tossed it again. I refused a third. Not only was the hygiene awful, but the employee was shockingly rude and dismissive. This woman should absolutely not be dealing with customers. I left disgusted and disappointed. Never going back here again. read more

One of the better cookie delivery places in my opinion. They are not as sickly sweet as crumble - which I personally prefer. I also think they are better than Tiff's Treats as well. Double chocolate mint is my favorite flavor, the classic chocolate chip is also a solid choice. While they are definitely overpriced for what it is, and their delivery system is not the best (long wait times, or saying it "delivered" when in reality it shows up 20 minutes after that) it is the best delivery cookie I've had. read more

Insomnia Cookies - Yummy!!! - Desserts Near Me - Austin, Texas

oh insomnia cookies, how i have dismissed you for far too long. after trying too-sweet and too-over the top cookies at crumbl and other copycat places, i was not expecting much, even when my friends spoke highly of insomnia. we got a wide variety of regular and deluxe cookies. the brookie and triple chocolate chunk were my absolute favorites, while i thought the chocolate peanut butter cup was just okay. insomnia cookies (especially the deluxe ones) are quite pricey but are great for a fun chocolatey treat every once in a while. read more

Insomnia Cookies - Desserts Near Me - Austin, Texas

Yasmeen is the best. Her customer service is stellar!!! Me and Granny stopping by Insomnia for a late night cookie session(ice cream). Excellent service once again by Yasmeen. Give her a raise please! read more

Insomnia Cookies - Me and Granny - Desserts Near Me - Austin, Texas

Saved the gluten free birthday girl!!!! I showed up to the party w regular cupcakes only to find out the birthday girl was gluten intolerant! So I was able to place an order at 10PM on SUNDAY evening for 2 dozen gluten free cookies!! Easy to order, quick delivery and we loved the little delivery feature where it shows the driver on the move! Spectacular and will be order g in the future! 10/10 highly recommend read more

Insomnia Cookies - Dozen chocolate chip gluten free! Yum - Desserts Near Me - Austin, Texas

Insomnia's valentine's day menu is bussin. I would usually never pay more than a dollar for a cookie, but I'm a sucker for anything strawberry flavored. The strawberry chocolate chip cookie was pretty sweet, but yummy. read more

Insomnia Cookies - chocolate lava cookie, strawberry chocolate chip cookie - Desserts Near Me - Austin, Texas

While they were out of the peanut butter cookies when I arrived (granted it was after 7:30), I'd still say they're a 5/5 cookie spot. The service was splendid, easy-ish parking and the cookies that I did have, were phenomenal. Gimme S'Mo! read more

Insomnia Cookies - Nice! - Desserts Near Me - Austin, Texas

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honestly, best cookies around. These are some ooey gooey cookies that always put a smile on my face. 10/10

I'm not sure how this place doesn't have great ratings. Despite what we read, we visited anyway and am so glad that we did. Pros: The service was great, kind, helpful and patient. And the cookies were amazing. (Warm, soft and super yummy) Con's: This location is in a college community, so it was a little crowded and a little grungy. Overall: we loved it, we'll be back read more

Located by UT, Insomnia Cookies is well situated for late night cravings. As a cookie delivery operation, they offer an alternative to Tiff's Treats. I ordered the triple threat cookie cake online. Pick up was quick and simple! read more

Best cookie delivery in Austin! I recently decided to try insomnia cookies on ubereats for my late night sweet cravings and it was the best decision ever! Tiffs treats can be a tad too salty sometimes and the baked bear is not chewy enough. The chocolate chunk cookies and salty caramel was just the perfect blend of sweetness and chewiness. The cookies runs from $2.50 to $4.25 but totally worth it especially when you don't want to take the trouble to bake a ton of cookies and get fat. read more

Insomnia Cookies - Desserts Near Me - Austin, Texas

Had to leave a review because I am craving these cookies a week later. I tried the s'mores, oatmeal chocolate walnut, triple chocolate, and chocolate chunk brookie. They were all really good!! My favorites were the s'mores and oatmeal chocolate walnut. read more

Insomnia Cookies - Desserts Near Me - Austin, Texas

This place has satisfied many a late night craving for me. It's close to campus and easily accessible. There's a good selection of flavors--I personally like the chocolate chunk, m&m, and double chocolate chunk--and they have some pretty standard ice cream flavors as well. My favorite thing about this place by far is that it's one of the only ice cream places I know that's open late, so when I'm craving some late night munchies, this is always a go-to place for me! Bonus points: When I went today, the guy gave me an extra scoop of ice cream!! Hehe thanks kind stranger :-) read more

Insomnia Cookies - Chocolate Ice Cream & Deluxe S'mores Cooke - Desserts Near Me - Austin, Texas

Insomnia Cookies was Amazing, As a Five Nights At Freddys Fan I was extremely excited at hearing that this Place would be partnering with them for the Movie with a delicious cookie like pizza with different cookies as a crust, Different cookies as a toppings, Cream Cheese Icing, Chocolate Drizzle on top and the one that I received was Delicious and the staff was extremely nice as well. I would recommend this place again for their delicious and amazing cookies! read more

Insomnia Cookies - The Five Nights At Freddys Pizza Box that I had received the Cookie in and perfect for any FNAF Movie Fans! - Desserts Near Me - Austin, Texas

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I love their cookies! If you walk in they're super fast about taking orders and the cookies are warm and soft and the chocolate one is just so goooey and delicious. It's great for late night runs at 2 am and satisfy your sweet tooth! read more

Insomnia Cookies - Desserts Near Me - Austin, Texas

Great spot for a late night cookie run! There are so many flavors and the delivery service comes with a tracker so you can see exactly where your cookies are at. The cookies are really soft and crumbly, but they are too sweet in my opinion. Also kind of overpriced. read more

We placed a pick up order on Grubhub on a Saturday night. They didn't even acknowledge our order until we showed up and asked about the pick up order. Plus some of the cookies we ordered were already sold out. We stood there for another 20 minutes waiting for them to pack our order but then a couple of other people also showed up for their pick up orders and they never get to completing our order. Eventually the wait had gotten too long so we gave up and left. It seems to me that this store is run by mainly college kids from the school near by. The staff are very unorganized and missing a bunch of orders. read more

Classic cookie flavor. M&M. Need to say anything else? Nope. Because that's all you need to know. AND that they're warm and gooey on the inside? Omg. Okay, so I said something else you needed to know. But worth it. Keep an eye out for their marketing specials because there's always opportunities to grab a free one if you've never tried. Oh, didn't I say more than I said at the beginning? Oops. Worth it. read more

They required masks, and they ran out of cookies quickly. Luckily, I was able to order the last chocolate chunk cookie and an oatmeal cookie. The chocolate chunk cookie was warm, gooey, and decadent. The oatmeal cookie was hearty, soft, and chewy. These cookies are a great late night treat to satisfy your sweet tooth cravings! read more

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I've had Insomnia Cookies before from the San Marcos store and they are absolutely delicious. Therefore I had zero qualms when ordering cookies from the Austin store for a friend's special occasion. Unfortunately there's more than 32.5 miles difference between the two stores. I ordered more than a day in advance. The promised information about curbside delivery didn't actually arrive until 5 minutes before my scheduled pickup time. That's a technical fail unless you're in the 'hood already. Moreover, the information that Insomnia promised to provide for curbside pickup is simply a Philadelphia phone number to call. The trail on curbside was an email that led to a text message that led to me having to place a phone call. That's kind of pointless. By the time I saw the text, I had already spent 15 minutes on the phone (most of it music on hold) trying to reach Insomnia customer support. In that time, I was able to drive from Oak Hill to the UT campus area before I got someone to answer. When I got there, the store was dark and closed. I'm not sure what sort of existential crisis I caught the store in on the day of my pickup, According to their support line, they were opening late at least 15 minutes after my promised pick up time, which was 7 hours after their scheduled opening time. And they couldn't tell me when my order would actually be ready due to their circumstances. Sorry, but I'm the customer and I'm not dancing for your business. Sad to say, my plans were time-based, and didn't allow for me to hang around waiting for Insomnia to get woke. Their last-minute crisis didn't leave me enough time for me to place a replacement order with Tiff's, so that part of my friend's birthday surprise will have to be on hold for next year. I cancelled the order and requested a complete refund for my order. The charge has processed, but I'm still waiting on them to submit the refund. They emailed me a coupon for six free cookies on my next order, which I will probably never use. After all, they've already failed me once, and they're not exactly convenient nor am I or any of my friends in their delivery zone. There's something else I should mention about this company. Their customer service is provided out-of-state. When you think you're calling the local store with a 737 area code phone number, you're actually reaching an out-of-state service bureau. They've never even seen the store. They don't have a picture of the store to look at to tell you where it is (Drive-by hint: Google maps shows it to be a Subway store on the corner of 24th and San Antonio). That's great if everything goes well, but it added to the nightmare of dealing with this company in my case. One star for a failed first experience and sketchy (if kind) customer support. Logan tried to make it right with the coupon, but I simply don't trust them now. I'm more than a little concerned that they haven't processed a refund yet. Insomnia may be great if you go by the store and buy what they have on hand, but they need to have a backup plan to avoid customer disappointment.  I wouldn't count on reliable pickup or delivery from this location. Now that I read the other reviews, I'm finding I'm not the only one. read more

The cookies were top tier without a doubt and ice cream sandwiches were 10/10 since the cookies came out warm. If your the type of person to focus more on the food rather than service I'd say try it. Honestly the employees aren't super happy probably because they are working a night time shift but... don't go they expecting friendly service or a cool place to sit. It's more of a get your food and go. read more

The cookies are good... But that's were I stop the positive. Went on a Saturday night and they were particular rude. I had placed an order online and pretty much tried to let them know and the one girl working the cash register gave me a nasty look. Luckily another guy working grabbed my completed order. Not worth the poor attitudes. Other cookie places to enjoy throughout the city. read more

This was my first time having the cookies warm and straight from the store and they were crunchy on the outside and soft and chewy on the inside- my favorite! I also love the wide selection of flavors that they have, with my personal favorites being the double chocolate mint and peanut butter chip. We walked into the store on a Saturday night, placed our order, and got the cookies really fast. They also do a good job with social distancing- only 4 people in the store at a time and everyone else must wait outside. A great spot that's conveniently located by UT campus and is also open really late (3am) if you're craving late night sweets! read more

Insomnia Cookies - Left Column: 2 white chocolate macadamia nut, 1 classic w/ m&ms Right Column: 3 peanut butter chip - Desserts Near Me - Austin, Texas

Since its inception, Insomnia Cookies has been slowly increasing its vegan options and I am all here for it! As of my visit today, they had four vegan cookie options including: birthday cake, double chocolate chunk, chocolate chunk, and gluten-free chocolate chip. I wish they also include a vegan ice cream option so that I can enjoy their ice cream sandwiches too! :) read more

Insomnia Cookies - birthday cake, double chocolate chunk, chocolate chunk, gluten-free chocolate chip - Desserts Near Me - Austin, Texas

I'm a Tiff's Treats devotee, but Insomnia is a formidable challenger. Warm cookies that melt in your mouth, plus you can join a club for $10/month that lets you get a free cookie each day! I walk past on my way back from class, so it's hard to resist. They also have ice cream sandwiches and some huge special cookies that really fills the void that Moojo left when they closed on the Drag. They deliver on campus too, so if you are studying late at the PCL you can get cookies for the whole group. They did have wonky hours and some hiccups during the pandemic, but seems like they got it figured out now. I hope they start to do on campus cookie tables like they do at Texas Tech and some other schools! read more

I'm honestly not sure what I paid so much for ($26)- Realizing this is a city favorite, like Voodoo Doughnut, I'll try not to step on any toes. My favorites are the original chocolate chunk and the triple chocolate chunk. But I was surprised with how bad the vegan chocolate chip cookie tastes- so threw them in the trash. I make vegan chocolate chip cookies all the time and they are delicious - I don't know what happened here. The white chocolate Macadamia Was the kind you get in a plastic container in the store, at least that's what it tasted like. But I'm rating a solid three stars because the vanilla ice cream and cookie dough topping really hit the spot on a stressful day. read more

They're cookies are amazing, and HUGE!!! I ate on mine for 3 days!!! They're buttercream frosting is amazing and I can't wait to go back! The only reason I didn't give 5 stars is because their cookies are expensive. 2 cookies for $21?! read more

Insomnia Cookies - Their business sign - Desserts Near Me - Austin, Texas

The cookies are great, the prices are not. Gave 3 stars because their desserts are good but I won't go again. The good: the cookies come out warm, and they objectively taste good (can't go wrong with that much sugar and butter). The bad: I paid $1.79 for a single, extremely average-sized cookie. The ugly: This was the only thing on the menu I didn't feel horrible getting.The deluxe cookies would've been $3.30+tax. The cookiewichs were $5.90+tax for a pitifully small half scoop of ice cream between 2 (again, average-sized) cookies. Using deluxe cookies would raise that to $8.25+tax. If I wanted ice cream cookie sandwichs, I'd just get a huge thing of cookies from Costco (I see a platter of 60 for $15.99) and a half gallon of Blue Bell (6 bucks). read more

Insomnia Cookies - Menu - Desserts Near Me - Austin, Texas

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Employees were nice and cookies were delicious warm and soft, the only down fall was the smell but that is it