Garrett did a great job with my pool opening. Great communication and I am really impressed. He was…read morevery professional and friendly to boot. He made it look easy - although it isn't. I'll certainly be booking him for all my future pool work and I strongly recommend him.

Garrett was referred to us by a friend. He is consistently reliable and has opened/closed our pool…read moreand done vacuuming services for us. A very reliable pool guy we will always try to use . Thanks Garrett!

Great pool water testing. They will only sell you the chemicals you need. They don't look to rip…read moreyou off.

They built a beautiful pool for us - which is why they get two stars. The measure of a company is…read morehow they follow up and take care of their obligations. Be forewarned - customer service is non-existant. Also, they commit to completing the certification with the town - but years later I came to find out they didn't do that either. They secured a builders permit, but the last step in the process for a CO is a final inspection - they never took care of that. What would have cost $100 at the time winds up costing over $1000 when you find out it wasn't done and you need to take care of it before selling your house. Be very careful before selecting these guys!

We first consulted Pro Tech for a suspected leak in the return line of our in-ground swimming pool…read moreand after thorough inspection found a defective main valve in our DE filter and repaired it. Well trained competent technicians and knowledgable office staff who give advice of dealing with the problem before sending a service person. Pro Tech is an oasis in the desert of incompetent pool repair companies on the north shore of Long Island. However, they require that they keep the credit card number of their customers on file, a policy that originally gave us pause, but it turns out that they are very trustworthy and good at communicating clearly what their charges are. Also, rather than giving you a precise time they will come, they give you a range of dates (4-5) that they will visit and then a day before they specify a two or three hour range of possibilities. Prices at the high end of market. We've found however, that they are well worth the extra cost.

From the owner: At Pro Tech Pools you will find a knowledgeable and caring support staff. Complimented by a…read moreprofessionally trained and certified service team, Pro Tech maintains a AAA Rating with the Long Island BBB and is affiliated with the APSP. At Pro Tech Pools we look forward to the opportunity to demonstrate our commitment to you and invite you to direct any inquires to our staff who are dedicated to delivering unsurpassed service with personalized attention to detail.

I have a few problems with them. On June 7th, they opened my pool and encountered major plumbing…read moreissues with the pump. We received two estimates from them and chose the more expensive option to fix all the problems they identified, but they never completed the repairs. Overall, our experience with the company has been very disappointing. I posted a review on their website on 6/14, and they replied saying they did what they could because we mentioned our tight finances. That's not true; we had two estimates from them and agreed to do the job. They also deleted my review. Very disappointing. I will not recommend this company to anyone.

A number of things.. ethics being the first. Quoting a bill…read morefor ghost parts to boost the cost to use material for other projects ? Not ok. Not providing a breakdown of the quote, hiding discrepancies? Not ok. Being hateful and rude when called out to view the paper work they are hiding ? No ok.. Do not allow Scott to blindly lead you on.. question the bill and materials as well as seeing them .. fair warning to those that don't .

Amazing!! My pool heat pump had a leak and other sleazy pool techs said I need a brand new heater…read moreeven though it was only 3 years old! Or others wanted $200 to just come out starting price even though I sent video. I was getting very worried. Luckily another pool guy who couldn't fix the issue recommended I check for a Hayward technician. So I saw them on the Hayward website! The owner Clinton answers and I sent a video of the issue and he gave me a quote immediately! That shows they are not bluffing and are highly experienced. Then he sent a tech Niko out today who is very knowledgeable and fixed my issue immediately, also gave me some more pool tips. I highly recommend! This is the pool company of my dreams! No BS and no price scrounging. In my 5 years owning a pool one of the best companies I worked with in terms of price, honesty and professionalism and timeliness.

My pool was just finished today. It looks so amazing!! And the paving stones are just perfect…read more Thank you Clinton and crew. Everyone was so nice, courteous, and professional.

Awesome team totally renovated my pool - new lines, skimmers and liner - pool looks like new!…read moreExcellent communication, very quick work and their tech John was so helpful with all my questions. Nikki was wonderful in helping pick out the perfect liner and in schedulung all the work around my new patio install. HIGHLY RECOMMEND!

Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!

I called for info, and someone answered...like it was a pvt house. When I asked about the pool…read morecompany and if I was calling the right place, I was abruptly told the person no longer has this business. Looks like it's closed.

Found company on-line and called up owner Evan and he agreed to come over and open pool. Started…read morejob on Saturday May 30th , worked for 2 hours and said he would be back on Sunday the 31st or Monday the 1st to finish job. Spoke Monday to which he stated that he couldn't make it on Monday, could he come back on Tuesday for which I replied yes, that would be fine. Between Tuesday and Thursday of that week, I texted or called him a dozen times. he replied to me once that he got busy and couldn't make it over. I tried to contact him a couple of times' thereafter, to no avail. He only took cash, so I have no receipt for his work. So for 230$, I got a half opened pool for an open house with a green pool. My mistake for letting this scammer con me into paying him upfront. Do not let it happen to you. Had to pay another guy the same amount to open pool. He is a smooth talker who will show you pictures of the pool he allegedly put in the Hamptons. You can see it on his website. Good Luck if you choose to use this guy. Sleazy operator.

A very professional company, from Kevin, their amazing sales person, to Margaret who arranges…read morepermits and scheduling of the pool build, I highly recommend Arthur Edwards Pools.

Salesman came right out and we knew with COVID that things might get a little crazy. Paid deposit…read moreand told would get on the schedule when things become available. Which ended up being fall of 2020. We decided to not open the pool before the winter and push it off till spring. During building process never communicated when people would show up. Excavating showed up without knowledge to dig hole. Same thing happened through whole process. People would just show up with Arthur Edwards project manager showing up when wanted payments. Then when opened pool in spring cleaning crew had to be called back twice, liner also was not installed properly that actual company that produces it had to show up to stretch it properly. Never got demo of how everything worked and called twice. And recently ran into issue with permits expiring because they used there email address. When called to discuss was told sorry to bad. No ownership, asked to speak to the owner and he does not take calls. He was in Florida. I was told "If want to write a letter and mail it to the office they will make sure he gets it, BUT not sure he will respond or even read it ". That was Manager that told me that. No responsibility to customers. Seriously think hard if want to use a company that the owner is not accessable