I really don't like leaving negative reviews and always try and promote businesses and look at the plus sides of my experience but this has been an extremely negative experience as it's been 135 days (order made on April 4, 2022) and I have not received my order yet and when I call I get the run around about it being "shipped for sure by next week". The website on Injen Technology says "Orders may take UP TO 60 days to ship" this I totally understand. So when the 60 day mark hit I decided to call and ask for an update and I called once a week. The first three weeks the same gentleman picked up saying "Oh yes we are waiting for couplers to arrive it will be in by next week" on the fourth week the same gentleman answers my call and rudely asks "who keeps telling you your order is ready to ship next week?" when it has been the same person (whose name I know but won't disclose because I don't want them to be in any sort of trouble)
He even acknowledged "Oh yeah I remember your order. I promise you once the couplers arrive I will personally have it shipped immediately. That's the only thing we are waiting on as the order is fully completed and ready to ship"
Come two weeks later I call again and another gentleman picks up telling me "the intake system is being power coated and will ship by Monday." I told him about the website saying UP TO 60 days and that I was told the intake is complete just waiting on couplers? He responded "Oh yeah it's complete just this is the last step, looks like next week it will ship 100%"
Of course come next week I call again and ask for an update. The gentleman answering tells me "We are waiting on some parts to arrive we received the couplers now waiting on piping" again I bring up my whole situation how I have a State referee ticket that I need to take care of and cannot extend it any further. It's been over four months since my order and might I add, i live in California only 60 miles from Injen Technology. Not once was I offered any sort of remedy or any apology whatsoever for the ridiculous delay. I ordered something from China two weeks ago and it arrived already. How is it that I can't get my order from the same state I live in, let alone practically same city. I used to manage retail stores and I have never been through any situation like this where several different employees and now the last time I called, the shipping manager claims my order will definitely be shipped out next week (August 23, 2022) I will keep my review updated and so far, this has been the absolute worst company I have ordered from who instead of just being honest, gave me several different reasons why my order has not shipped for 135 days and even one employee was UPSET and kept rudely cutting me off when speaking because I'm upset that my order has taken over four months. If you don't know just say you don't know and ask someone who is in charge and atleast don't give me several different false reasons why my intake hasn't shipped and when it will supposedly be shipped. I've also worked for two banks and can safely say I would get a concrete answer from banks over Injen Technology which is pretty absurd judging the nature of the businesses.
Absolutely dissatisfied with Injen and had it not been for this state referee ticket I would've canceled this order long ago and my due date for the ticket is approaching in two weeks. I highly DO NOT RECOMMEND buying from Injen unless you enjoy being lied to and then have them get mad at you like it's your fault for the delay without having the slightest bit of understanding of your side. Injen is a part of California CARB program and has certified intake systems that I desperately need. Extremely bad experience, the worst company I have ever dealt with. read more