I recently brought my 2026 Outback here to get a tow hitch installed. I made an appointment through…read morethe phone and the crew here made the process extremely easy. Everyone was so welcoming and professional while I was hanging out waiting for my car. They offer comfortable seats, snacks, drinks and a TV for their customers. It was less than $200 to get the tow hitch on & it was done in about 90 minutes. I would definitely trust these guys again with my car.

I thought these guys were honest and legit group but totally wrong. I have had to go back a couple…read moretimes to get things looked at and fixed. They let me leave the first time with a broken OE end link. I even let them know the sound was way too loud to be what they initially thought was the ball joint bearing. They also installed my wing and I kept hearing weird noises in the rear. Turns out its the suspension, not the wing. However, when I looked to see if any bolts were loose, all of them were. I tried to tighten them but they just kept spinning. Smh. I let them know there's a loud slapping sound coming from the rear passenger, even sent a video, and they want to charge me to diagnose and fix it...said that they made sure to check all the torque specs. I highly doubt that. If they let me leave the first time with a broke part. I don't know how a shop can function this way. If you installed something incorrectly, you should look to fix it at no charge. They do not doo quality work at all. I would double and triple check your service if you plan to come here. Although customer service was decent, I will never come back to this place again. Service from the techs cannot be trusted.

To start, the customer service was amazing! The store manager, Jay, was awesome and went above and…read morebeyond to help us when we ran into a car issue. Our car battery died, and it was located in a difficult spot. Jay took the time to help us locate it, gave us advice on how to handle the situation, and made sure we were taken care of. His knowledge and willingness to help made a stressful situation much easier. While we were there, we also purchased several other items we needed. Overall, it was a great experience with outstanding customer service. This is a great location right off Highway 71 in Chino. Highly recommend stopping here if you need anything--the staff truly cares about their customers!

able to get my brake light fixed right there…read more Ethan is great. Great customer service everytime!

Great service and quick Mark the manager is so nice and a cool dude his workers are fast and they…read moreknow what there doing

I came here because my battery wasn't starting in the morning. I was able to start it up but I…read morefigured it would be best to get it tested. Took it to this pepboys where they diagnosed it for free right away. They ended up telling me it was bad and asked if I wanted to get it done there or somewhere else. They didn't give me any pressure to get it done there. So I told them I needed to call the other place to see if my warranty was still good. I ended up doing it there and got a new battery. Took about an hour and a half because they didn't have my battery available and the one they did have didn't fit correctly. I waited for a bit in the waiting area which was nice for them to have. I ended up leaving and getting some lunch but they kept me updated with texts from an automated system. Great customer service. Fast and efficient.

great and friendly service! Alway have parts available and if the don't have it they get it within…read morea couple of hours!! prices are fair also!!

highly trained salespeople know how to help you find the parts your car needs…read more If they don't have the car parts in stock, in some cases they get it for you later.

Placed an order for a pair of uncommon size wheel adapters - 5 lug to 8 lug...they sent me a…read moretracking # 3 days later, another 4 days later the package tracking # never changed and had NOT shipped yet...that got me concerned, and then I read all these reviews which didn't help, so I emailed them to see what was going on...waited another 3 days no email response...gave them a call talked to a guy who said they will ship in 1-2 days they are being made now...waited another 4 days, still NO update on shipping...called again talked to a nice lady that apologized for the delay, explained they down on workers and so on, but nice. Once again she told me they will ship in 1-2 days... 2 days later they finally shipped out, got them a few days later waiting a total of 3 weeks. Finally after thinking I might have gotton scammed I open the package. The wheel adapters are very good quality, and built to exact specs I ordered-happy with quality. The lug nuts included are very poor quality and can not be used safely, and should be noted... Overall good product, suspicious shipping practices, expect possibly a 3 week wait or more, and poor email response.

Spent $1500 on two sets of adapters and both sets had major issues.. on front semi adapters set,…read morethe studs were too short and despite advertising for my exact year and model, a step in adapters to clear caliper was not machined .. despite buying several sets of semi truck lug nuts , ALL were taller than studs and at best protruded 1/4 above studs.. dot requires a minimum of 3 threads past lug nuts... On rear set, mounting holes were too deep causing tapered nuts to bottom on studs shoulder.. very poor engineering on both... Customer service NEVER returned my emails... stay away.

First time at a junkyard/salvage yard and also had someone more experienced with me. The place is…read moreorganized. Plenty of parts on the vehicles there so we didn't have to search more than two cars. People respected the parts they didn't need. Otherwise, pleasantly surprised by the Labor Day sale - 50% off everything. And the cashier, Ruben, made the checkout easy and welcoming for a first-time customer. I'll be back again if I need parts.

We were looking to sell our 2003 Ford Explorer to a junkyard since the engine needed to be replaced…read moreand the repair cost was going to be very high. The car had been on non-op for 8 years, so it just wasn't worth fixing, especially since we weren't sure what other issues it might have. We called about four other places before contacting iPull-uPull. The other companies were offering very low amounts, but iPull-uPull gave us what felt like a fair and reasonable price. That made a big difference. I scheduled a pickup date and time, and they were on time and reliable. They stayed in communication with me throughout the entire process and even sent text updates, which I really appreciated. At one point, I couldn't find the pink slip, and they patiently walked me through what I needed to do. Luckily, after searching, I found it. They came, picked up the car, and wrote a check for the exact amount we agreed on. I understand every car is different and pricing will vary, but overall, as a first-time experience selling a vehicle this way, they made the process easy and stress-free. I would definitely recommend them.

DO NOT BUY FROM HERE…read more I parked in their parking lot to buy parts and they didn't have a public restroom so i walked across the street to a restaurant to use to restroom and in 5 mins they towed my car. The employee Monica Torres called the tow company and she tried to tell me im not a customer when i parked their in the first place to buy car key fob battery that they carry there The tow company also told me that Monica Torres is normally the one who calls so I don't know if it's maybe a scheme between her and the towing company but she's normally the one who calls.

I ordered parts from them I placed the order in around noon and they said that they had it in…read morethere San Bernardino store that it would be in there store at 2 so I told my customer that I could have it at 2:30 and they've been delaying it and now my customer cancelled on me because of there miscommunication and the staff is always trying to argue with me especially steve he is the one that always trying to argue and has horrible customer service I will stop purchasing from them it isn't the first time and I know it won't be with Steve there

After going to two other auto zone and the managers being helpless and unprofessional... STEVE and…read moreDylan here helped me and when beyond to lead me in the right direction to get the items I needed. Steve replace my filter in the rain. THANK YOU Steve this will continue to keep me coming up and I appreciate your customer service expertise. My car is now go to go thanks to YOU! Everyone ask for Steve or Dylan!!!!

I needed special tires for my Audi. Zach Thornton ordered…read morethe tires. I was able to get my car back the next day. Very good customer service.

Went in for last minute parts for my husbands truck as it was overheating...Miguel and Andrew were…read moreheaven sent they were able to give me the part that 2 other shops were not able to do.. Andrew and Miguel went above and beyond to get me what I needed. Definitely recommend

Ali is always helping out customers. he has helped me out when ive had problems with my battery. He…read morewas kind enough to check my battery and even help me get a better battery.

Special thanks to Joshua for helping us out check out our ride to make sure our battery and…read morealternator are working optimally. Also to check codes. We normally don't stop here 10min before closing but his superb customer service and willingness to help spoke volumes thanks again we will be back soon.

Shout out to the youngster Xavier. I came in today on a mission to change the oil in my wife's…read moretruck for the first time on my own. He made sure I had everything I needed, if he didn't know something, he asked someone and got the answers! He even encouraged a brotha! The whole team as a whole was awesome but Xavier went above and beyond and I was able to leave accomplished as I completed what I came in to do!