The Eye Shop has the most fantastic team I've ever worked with. Huge shoutout to Ben for being…read morepatient with me and answering all my questions over the phone and helping me out with the smallest of requests. The Eye Shop has always been my go-to because they value transparency and always find me the best deals even when it's not in their favor. I always feel secure going to them with my insurance questions and end up getting great deals that I wouldn't have known about. I have never had an issue with any of the staff and always leave feeling better than how I started. Thank you for being an amazing part of the Arcadia neighborhood.

I had a fantastic experience at The Eye Shop Optometry!! It is located on the Albertsons plaza…read more There's plenty of parking. Making an appointment was as easy as calling the optometry and giving them information on my insurance plan (where they are able to look it up and tell you the benefits). On the day of the appointment, I recommend coming early to fill out the intake form as a new patient and bringing your existing prescribed glasses. Afterwards, I took some quick check-in test before seeing the doctor. Dr. Nguyen did my eye exams and she was wonderful! She was thorough, explained everything in an easy to understand/detailed manner, gave really practical and actionable advice, and answered all the questions I had. The front desk folks, Ben and Raul, were also amazing!! They were super friendly, kind, and helpful throughout my visit. What I most appreciated was that they explained all the benefits of my insurance and shared their recommendations on what frames and lense features to choose given my benefits. In terms of frames, they carry name brands like Gucci, Fendi, Versace, Prada, Tom Ford, etc. Plenty to choose from. Overall, I couldn't have asked for a better optometry experience.

Dr. Hoshizaki is the best! I drive about an hour to come here because she's very thorough, takes…read moreher time to advocate for the best options for my vision. The office is very clean, modern and gorgeous. I initially chose them because they have modern equipment and I just had a visit and asked about the new Ortho-K lenses that they have. Super cool! Bringing my boyfriend here as well.

I love this office - and its staff - so much. I've been seeing Dr To for a few years now and he's…read morealways up to problem solving with me. He takes TIME to figure out what is best for my eyes (and their particular set of issues) and I can truly say I don't think I could find someone else like him. ALSO. I happened to go in on my birthday last year and they knew it was my birthday (I didn't tell them) and the whole staff suddenly walked into the examination room with a cake and sang Happy Birthday to me! Not making this up. They're the best.

Kim & Valerie were extremely helpful in overcoming obstacles and filling a prescription as quickly…read moreas possible to replace my lost glasses. ( I'm visiting on vacation from Australia) That meant I could continue to clearly see the magic at Disneyland on my vacation.

I have been to JINS 3 times. First time was maybe 2024? I had to get a last second pair of glasses…read moreand they helped me out so quickly. Forgot who helped me then but it was a great process. The second pair was 2025 I was able to get a checkup for new prescription and my next pair of glasses. Valerie was super helpful and I got my same lens but polarized just a few weeks ago. Marcos at the front helped clean my glasses and actually deep cleaned it. That's amazing. Thanks to Jin's for a great process and service and product

Dr. Kim and staff are wonderful. They are a pleasure to interact with and rely on year after year…read morefor excellent vision care. ​

Highly recommend this office! Not only is it clean, but its staff is filled with compassionate and…read moreskilled doctors and technicians. Dr. Oh is amazing! She listened to my concerns and offered insightful advice. Booking an appointment is easy online or over the phone, and they accept walk-ins. There's usually minimal or no wait time, and they have a great selection of glasses, from more affordable pairs to more luxurious ones. Definitely coming back here for all of my future vision needs!

I've been coming here since 2016 for my regular checkups and contact lenses. Dr. William is…read moreawesome. He and his team always take care of you and make the whole process easy. He does a very thorough exam every time and makes sure everything looks good with your eyes. I also appreciate that he's helped me out with extra contact packs when I've been running low. They take most insurance. I've been using VSP here with no issues. Pricing on contacts is also pretty comparable to other places, which is another reason I keep coming back. Overall a solid and reliable spot. Definitely recommend.

I've been seeing Dr. Chang for about 7 years now, great doctor always a good experience…read more My contact lens prescription expired 3 months ago (apparently they only are good for one year) and I just wanted to reorder another box until my next annual appointment in a few months. I looked up that sometimes they can do a courtesy extension of the prescription if your vision has been stable and have no issues. I asked for such an extension but was told multiple times I would have to get another contact lens exam for $160 (out of pocket) in addition to the cost of the lenses. I think that as a long time patient they should be able to accommodate such an easy request, since I would be getting my annual exam soon again anyway. It's not easy to schedule an unnecessary exam especially with a busy schedule, just to get a box of contacts. Bottom line loyalty doesn't seem to count here and maybe it's time to switch optometrists.

The staff is always kind, helpful, and professional. Every visit for our family's eye exams has…read morebeen a great experience. We truly appreciate how attentive and caring they are, making each appointment smooth, comfortable, and stress free.

I have been a patient for over 20 years! The best optometrist and support team on the planet!read more

Came in to replace nose pads. Quick and wonderful service! Thank you very much for the assistance!read more

My boyfriend and I have been coming to this optical shop for the past 5 or 6 years now! We come…read morehere for everything--repairs, prescriptions, and anything else optical-related. Raymond is always extremely friendly and welcoming, and you can tell he genuinely cares about his customers and is always willing to help. If you're looking for anything optical-related, Raymond can take care of you! There's also plenty of easy parking in the lot, which is always a plus. Thank you, Raymond, for always taking such great care of our optical needs . :D

I have been going to Plaza Vision Optometry for YEARS now and keep going back because of the kind…read moreand friendly staff and Dr. Watanabe both senior and his daughter Alysa! They also consistently have a great variety of glasses to select from as well. I want to also put out a special shout out to Mimi as she has assisted me with glasses selections over the years and she is incredibly patient, kind and really listens to you about what your looking for and is just so sweet and efficient! Thank you all for a great experience over the years!

By far the worst experience I've ever had at an optometry office…read more The doctors themselves were just "eh." I felt rushed during my exam. The staff was also not very welcoming or professional. They would stand around talking amongst themselves as if patients weren't even standing in front of them, and only acknowledge you when they were ready. The billing experience was by far the worst part. After my exam, I was left waiting for the biller to come speak with me. When she finally came out, she told me, "You don't have vision insurance. You have a discount rate. If you buy frames from us, your exam is only $25. If you don't, it's $95." I explained to her that I had specifically called the office before making my appointment because I had just gotten new vision insurance and wanted to make sure I found an office that accepted it. I had also printed my insurance card. When I made the appointment, I was told that they accepted my insurance and that my copay would be $25. After looking at my card, she said it looked like EyeMed or VSP but that she couldn't find me in the system. She then asked me to call my HR department or insurance company. So I did. I had an insurance representative on the phone and handed the phone to her. The biller told the representative that I didn't have coverage. The representative then confirmed that I had Spectera coverage. The biller responded, "That's all we need," and then turned around and told me, "There's the problem. You have Spectera and we don't take that." I explained again that I had called in advance specifically to confirm that they accepted my insurance and had been told that they did. I even asked her to spell the name of the insurance company because I had never heard of Spectera before. Her response was, "It's Spectera. I already told you the name. It's not my team's job to know the patient's coverage. It's the patient's job." I reminded her that I had done exactly that--I called ahead of time to verify my coverage, and I was given incorrect information by the office. Throughout this interaction, staff members in the background were smiling and smirking, which made an already uncomfortable situation even worse. The biller then told me, "Fine. You can pay $95, or just walk off clean, but you get no prescription. And good luck finding someone who takes your insurance because no one in the city of Monrovia takes it." That statement was especially frustrating because I later found that Spectera is accepted at LensCrafters and by multiple optometry offices in Duarte, Monrovia, and Arcadia. I completely understand that mistakes happen. What I have a problem with is the lack of accountability and professionalism when the mistake was made by the office after I had specifically called beforehand to verify my coverage. I even asked them to pull the recording of my original call to confirm what I had been told. I work in customer service myself, and I understand that difficult situations can happen. I am also a very patient person and rarely leave negative reviews. In fact, I sat with this, thought about it, and prayed about whether I should even leave this review. I ultimately decided to share my experience because I sincerely hope no one else has to experience what I did. This was, without a doubt, one of the worst customer service experiences I've ever had. The lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend this office based on my experience.

I always come to LensCrafters for my vision care. My local branch no longer offers the basic exam…read moreso I've started coming to the Monrovia location. The staff here are super friendly and helpful. I checked in with Estevan for my parents appointments who also did the pre visit. It was quick and they were accommodating with my mom who has slight difficulty transferring from chair to chair. Dr Sara was very knowledgeable and I like that she remembered us as patients even though it was more than a year apart from the last visit. She answered any concerns we had. Irene assisted with the frame and lense estimated after we picked them out. I never felt pressure to purchase more than I needed. Within 5 days, I received the call that their glasses were ready for pickup. Joey the manager helped us this time, to make any necessary adjustments. Great service overall!

Many selections of brands: Coach, Dolce & Gabbana, Tiffany & Co. etc. Never over crowded like other…read moreoptometrists or vision offices. They take one patient at a time. Have latest technology to see behind your eye the retinal part which is very important. But they are typically out of network which means you pay more. They have their own lab to make your glasses. Convenient location. Near shopping st