My family and I reached out to Pristine Air services to get a quote on a furnace/heat heater pump…read morereplacement. We've already had a few other companies come out and provide quotes. Unfortunately concerning Pristine we were met with resistance and denial. The representative went straight to saying they shouldn't do a heat pump, due to the lack of floor insulation. This didn't make sense to us, as three other companies already reviewed the home and claimed otherwise. However the representative from Pristine seemed to not want to hear that, and after a bit of back and forth said the words "I guess we aren't the company you want to go for". They made the decision for us, which is odd considering we were only trying to purchase more than a standalone furnace. Maybe it was a miscommunication somewhere but it's clear from the rep that they didn't want our business. Edit: Further reduced score based on the reply from the company including false truths, never once did we claim that what the representative had said was "B.S." and to be clear they never said nor verified the home was insulated properly. The claimed the floors needed to be insulated, which was debunked by other companies as heat rises, and floor insulation does very little in terms of holding the homes heat. Poor response taking no real responsibility.

Cody was on time and walked us thru what he was doing. Great price too. We would recommend them.read more

UPDATING TO FIVE STARS because Brett and Quintan came today and were AWESOME. They not only fixed…read morethe issues I originally posted with a 3* review, but also revisited what we had discussed back in March - fixed it, and found something new going on that we will fix soon. VERY happy now. Prior review: We hired Capitol Duct because they were the only company we called that used a scope (camera) to examine the ducts before cleaning. We should have gotten the ducts cleaned before installing an in-duct booster fan, but we didn't think of it, so we needed the cleaners to be extra careful with their rotating brushes in that area. They came out 3-2-26. [I deleted the rest of my review, but the photos can' be deleted - they show dirt that showed up on our filter 2 months later. Capitol Duct came out again right away and took care of everything. NOTE to others - if something goes wrong, call them before posting a bad review.]

Capitol cleaned my dryer duct. Clinton,and his partner did an excellent job. , he even showed me an…read moreefficiency meter with the showing me how well my dryer was working. The job went smoothly , I was completely satisfied. I'm going to have him come back next year.

My family and I are so grateful to the team at Northwest: Darlene, Nate, and Zane! I recommend them…read morewithout hesitation for their talented people, can-do attitude, professionalism, a successful outcome, and a great customer experience!! The backstory: my family and I were in Alaska when the PNW had a big freeze and our pool heat pump condenser and above ground pipes froze and burst. No one was able to come to our home for a couple weeks due to all the other customer priorities dealing with the aftermath of the storm. I completely get it...a pool is not a priority when others are without heat. So our son purchased and installed a new condenser to get the pool water flowing to avoid frozen water in the pool cracking our pool walls and creating a much bigger problem! Our next challenge was to find a way to purchase and install a highly regulated refrigerant requiring a license and special tools. We soon learned that DIYing the refrigerant to get the heat pump working was not possible. For over three years I called different service companies asking for help - pool service companies such as Aquaquip who originally sold and installed the unit, and AquaCal; a different AquaCal, the manufacturer of the pool heat pump; other dozens of other HVAC contractors too numerous to mention except I will mention my serious disappointment with South Sound Plumbing with whom we spend a lot of money annually to service our other home heat pumps. After 30 different phone calls none would help us. "Too risky they" said, "wouldn't be able to warranty the work" said others. The truth? Our problem was simply too small a job or didn't fit their known expertise. Northwest was willing to help (BTW they showed up on the top of a list of HVAC contractors during my ChatGPT co-thinking session). I'm so grateful to Darlene (who took my call and listened with compassion to my unusual problem. I'm grateful to Zane, Northwest's Service Manager, who spent time deeply listening, brainstorming an approach, and getting someone out to our home. Finally, heartfelt kudos to Nate, our HVAC tech wizard, who successfully got our pool heat pump heating water! Yahoo! If you've got an HVAC challenge that doesn't fit neatly into your current HVAC service company's service menu or you want to partner with a company who really cares about delivering value and a great customer experience, I highly recommend Northwest Expert Heating, Cooling, and Electrical!

I was SOOOO impressed with these guys on install over a year ago, and with our 6-month service…read more Now, at over a year, we are being told we need new vents installed, despite them counting vents during install and having a perfectly great airflow on our sixth month service. I feel like I've been a vicitim of a very elaborate bait and switch (combined with the fact that I stupidly decided to do a five-year membership to service our system at no cost so now I'm tied to them). This was THEIR error, not discovered at install or six months, and now I'm out $1500. They never acknowledged their install error. To boot, their GM basically harassed me on text, super unprofessional, berating my husband for hanging up on him after he completely ignored my information on text. He mentioned he would share our text thread on reviews. Cool. Question if it is all there if they do post. Buyer BEWARE. Don't let the sell job catch you...they're slick on the sell and absent on accountability. :-( UPDATE: Another company identified a different problem as the culprit, and identified installation flaws from this company. Please don't use them. They cut corners and are now costing us thousands. This company sold out in October 2025 and it shows. Buyer beware.

They were very helpful, came quickly and communicated well. I was planning to replace my fireplace…read moreand they were able to get it to be good to go without replacing.

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

I had Green Top Heating install a 5-ton heat pump system at my property, and I could not be more…read moreimpressed with the experience from start to finish. The installation team, Adrian and Igor, was exceptional. They arrived on time, communicated clearly throughout the entire process, and executed the install with meticulous attention to detail. Sizing and setting up a 5-ton system requires precision, and their craftsmanship--from the electrical wiring to the duct transitions--was clean, professional, and built to code. They kept the workspace spotless, respected the property, and took the time to thoroughly walk me through the system's operation and thermostat controls before wrapping up. Since the installation, the system has been running effortlessly--quiet, highly efficient, and keeping the space perfectly balanced. If you are looking for a reliable HVAC team that takes genuine pride in their work, ask for Adrian and Igor at Green Top Heating. Highly recommended!

Greentop completed a furnace replacement for me and were good overall. I worked with Andres on the…read morequote and options and they were very competitive and had a good option in stock for a quick install. Andres was very responsive to my questions and were open to handling the permit, which is often a challenge with other contractors. Adrian showed up promptly for install, arriving on time and got right to work. He was very thorough and the install looked great when he got done. You can tell he takes pride in his work. The issue I had with Greentop is the warranty registration, which was incorrectly registered with my name and contact info as the dealer. I traded a couple e-mails with Vera and was then ghosted. I ended up calling the manuf myself to have them at least correct the name of the dealer on my warranty registration to Greentop. They advised they couldn't change the contact info. I'm hoping I don't have any warranty issues down the line due to their error.

Wonderful service, Kenny was such a helpful tech and explained things to us in a way we understood!…read moreHe came in to help fix a problem that Dear Services had caused when they installed our unit. Great people and luckily an easy fix for this time around! I'll be recommending Steady Air to everyone. Thank you!!

A group of guys with serious HVAC talent. Replaced my continuous water heater & re- configured AC…read moreunit. If there is a problem, they respond ASAP. They have done work for my daughters families as well. We all recommend Steady Air highly.

We had Best Choice Heating install our heating and air conditioning system about a year ago, and…read moreafter living with it through all seasons, I can honestly say the experience and results have been outstanding. Owner Rohan, Brett (scheduler and service technician), and their entire crew were professional, knowledgeable, responsive, and genuinely cared about getting everything done right. Our installation turned out to have several unexpected challenges, but instead of taking shortcuts or treating them as problems for us to solve, they stayed with it, communicated clearly, and worked through every issue until everything met our expectations. The crew showed up when they said they would, kept the work areas clean, treated our home with respect, and paid attention to details throughout the installation. We always felt informed and never pressured. One year later, the system has worked flawlessly and has exceeded our expectations for comfort and performance. Since our installation, I've referred many friends and acquaintances to Best Choice Heating, and every person has reported back with 100% positive experiences. It's rare to find a company that combines technical expertise, excellent customer service, integrity, and follow-through this well. We would absolutely recommend Best Choice Heating to anyone looking for heating and air conditioning work in the Tacoma area.

Ignored calls after he was paid. Work still needed to be done. Once I got a hold of him he hung…read moreup on me.