Response to my inquiry about making an appointment was very quick even though it was a Sunday. (I…read morecontacted the company online) I called the company phone number early on Monday morning and they were able to give me an afternoon time slot. Matt came to our home and diagnosed and added refrigerant to the system. He was very considerate and professional. Apparently, there is a slow leak so we may have to spend more later to find/fix the leak. I will definitely use them again.

The service tech was very very good!! Very patient with me asking 500 questions not kidding!!…read more Checked everything and told me whatever he was doing. EXTREMELY respective of me and my house. I could not ask for a better tech. He went through all parts in house and outside unit. Give this guy a raise!!! And never let him go!! Thanks to all for great service all around Donna Hickok

My family and I reached out to Pristine Air services to get a quote on a furnace/heat heater pump…read morereplacement. We've already had a few other companies come out and provide quotes. Unfortunately concerning Pristine we were met with resistance and denial. The representative went straight to saying they shouldn't do a heat pump, due to the lack of floor insulation. This didn't make sense to us, as three other companies already reviewed the home and claimed otherwise. However the representative from Pristine seemed to not want to hear that, and after a bit of back and forth said the words "I guess we aren't the company you want to go for". They made the decision for us, which is odd considering we were only trying to purchase more than a standalone furnace. Maybe it was a miscommunication somewhere but it's clear from the rep that they didn't want our business. Edit: Further reduced score based on the reply from the company including false truths, never once did we claim that what the representative had said was "B.S." and to be clear they never said nor verified the home was insulated properly. The claimed the floors needed to be insulated, which was debunked by other companies as heat rises, and floor insulation does very little in terms of holding the homes heat. Poor response taking no real responsibility.

Cody was on time and walked us thru what he was doing. Great price too. We would recommend them.read more

What a great experience! Started with the initial phone call, so nice! Everything was explained…read moreclearly and had follow up texts and emails and personal call the day of service. My dryer vent was cleaned in less than 20 minutes. Both technicians were great, Dausaun and Quentin, thank you for your great service and kindness. Much appreciated and will look to refer you guys in the future!!

I used Capitol Duct Cleaning for a dryer vent cleaning in April 2025. This year the dryer started…read morehaving problems again. About 14 months after the initial cleaning, an appliance repair company discovered a brush was lodged in the dryer duct. When I called Capitol to address the stuck brush, they denied responsibility for it. They gave excuses for why their air-hose method had not removed it, and were unwilling to do anything about it except charge me for another cleaning. Regardless of whether they left the brush there, it's clear their service did not remove it. In my view, a professional cleaning should have included removing any obstructions like this. It's pathetic that the appliance repair company discovered the probelm that the duct cleaning professionals had missed. I reluctantly made an appointment for another cleaning. The office representative said a manager would call me to discuss the situation. The manager never called. I waited for the technician, who never arrived. When I called to follow up, the office girl told me that she had canceled the appointment, which she did without notifying me. I made another appointment, again agreeing to pay for another cleaning. I sent them a photo of the brush stuck in the vent under the porch, along with details about the tight access (roughly 10 feet in with no crawlspace), and ask them to confirm that they could remove the brush at the agreed price. They did not reply to my email. When I called, the girl in the office assured me that she had seen the email and the photo, and that they could remove the brush for the quoted price. Great, but would it have killed them to acknowledge the email? After waiting two weeks for the appointment, the technicians arrived today--90 minutes early, when I was not ready for them. They had no idea they were there to remove a stuck brush. After wasting about 15 minutes of my time while I was supposed to be working, they determined they could not remove the brush. I told them I would be going with another company and asked them to leave. From start to finish, this company didn't do a single thing they said they were going to do. I don't intend to deal with them again.

My family and I are so grateful to the team at Northwest: Darlene, Nate, and Zane! I recommend them…read morewithout hesitation for their talented people, can-do attitude, professionalism, a successful outcome, and a great customer experience!! The backstory: my family and I were in Alaska when the PNW had a big freeze and our pool heat pump condenser and above ground pipes froze and burst. No one was able to come to our home for a couple weeks due to all the other customer priorities dealing with the aftermath of the storm. I completely get it...a pool is not a priority when others are without heat. So our son purchased and installed a new condenser to get the pool water flowing to avoid frozen water in the pool cracking our pool walls and creating a much bigger problem! Our next challenge was to find a way to purchase and install a highly regulated refrigerant requiring a license and special tools. We soon learned that DIYing the refrigerant to get the heat pump working was not possible. For over three years I called different service companies asking for help - pool service companies such as Aquaquip who originally sold and installed the unit, and AquaCal; a different AquaCal, the manufacturer of the pool heat pump; other dozens of other HVAC contractors too numerous to mention except I will mention my serious disappointment with South Sound Plumbing with whom we spend a lot of money annually to service our other home heat pumps. After 30 different phone calls none would help us. "Too risky they" said, "wouldn't be able to warranty the work" said others. The truth? Our problem was simply too small a job or didn't fit their known expertise. Northwest was willing to help (BTW they showed up on the top of a list of HVAC contractors during my ChatGPT co-thinking session). I'm so grateful to Darlene (who took my call and listened with compassion to my unusual problem. I'm grateful to Zane, Northwest's Service Manager, who spent time deeply listening, brainstorming an approach, and getting someone out to our home. Finally, heartfelt kudos to Nate, our HVAC tech wizard, who successfully got our pool heat pump heating water! Yahoo! If you've got an HVAC challenge that doesn't fit neatly into your current HVAC service company's service menu or you want to partner with a company who really cares about delivering value and a great customer experience, I highly recommend Northwest Expert Heating, Cooling, and Electrical!

I had a heat pump installed. The work was supposed to be warrantied for 2 years. After about a…read moreyear, I noticed bolts were getting loose. They failed to install proper vibration pads, which I can understand, but it really should be corrected. At the next service appointment, I reported the issue expecting it to be fixed. Unfortunately, they've since consistently delayed and outright refused to fix the problem. I followed up at least 5 times - each time being told I'll get a call back. Thankfully the issue isn't having a big impact on the heat pump itself, but it is disappointing that they've failed to honor their service contract.

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

I had an issue with a gas leak in the fireplace so I scheduled servicing the fireplace as well as…read morethe HVAC system. I was quickly scheduled and the tech arrived on time, took care of the issue.i was provided pictures of the work, and a report. I found out shortly after there is a 90 day. Warranty on the service - which is great in case I have any recurring issues. Price is a bit on the higher side but I knew that before scheduling the appointment.

Excellent work from GreenTop. They installed a new furnace for me without any issues. I got the…read morefurnace I wanted for a reasonable price. No up-selling pressure, painless quote, and service delivery. I couldn't be happier. :-)

Greentop completed a furnace replacement for me and were good overall. I worked with Andres on the…read morequote and options and they were very competitive and had a good option in stock for a quick install. Andres was very responsive to my questions and were open to handling the permit, which is often a challenge with other contractors. Adrian showed up promptly for install, arriving on time and got right to work. He was very thorough and the install looked great when he got done. You can tell he takes pride in his work. The issue I had with Greentop is the warranty registration, which was incorrectly registered with my name and contact info as the dealer. I traded a couple e-mails with Vera and was then ghosted. I ended up calling the manuf myself to have them at least correct the name of the dealer on my warranty registration to Greentop. They advised they couldn't change the contact info. I'm hoping I don't have any warranty issues down the line due to their error.

We had Best Choice Heating install our heating and air conditioning system about a year ago, and…read moreafter living with it through all seasons, I can honestly say the experience and results have been outstanding. Owner Rohan, Brett (scheduler and service technician), and their entire crew were professional, knowledgeable, responsive, and genuinely cared about getting everything done right. Our installation turned out to have several unexpected challenges, but instead of taking shortcuts or treating them as problems for us to solve, they stayed with it, communicated clearly, and worked through every issue until everything met our expectations. The crew showed up when they said they would, kept the work areas clean, treated our home with respect, and paid attention to details throughout the installation. We always felt informed and never pressured. One year later, the system has worked flawlessly and has exceeded our expectations for comfort and performance. Since our installation, I've referred many friends and acquaintances to Best Choice Heating, and every person has reported back with 100% positive experiences. It's rare to find a company that combines technical expertise, excellent customer service, integrity, and follow-through this well. We would absolutely recommend Best Choice Heating to anyone looking for heating and air conditioning work in the Tacoma area.

Ignored calls after he was paid. Work still needed to be done. Once I got a hold of him he hung…read moreup on me.