Prime HVAC was recommended by a neighbor for their focus on customer service. They did not disappoint. Peter called me the next day, set an appointment to come scope the job, and they gave honest opinions and options. I wanted to add A/C to my house with existing furnace. The unit I wanted was overkill for the size house, but the quiet factor was important. He let me know that I was buying more and it was unnecessary but wanted what made us happy. Then we had to find the right location for the unit outside. My wife had particular asks and they met and exceeded our expectations. They squared the unit with our house and hid the ducting along our framing. We are very pleased. With the service and installation of our new A/C! It's been 3-months since the install Im as happy today as when they put it in. Added bonus, I ordered a smart thermostat that didn't arrive by install date. Peter just had me text him when it arrive me a week later and he came out to install it without charging me extra for the service. True customer service. read more