In need for a honest company to work on your ductless heat pump? I highly recommend Valley Furnace…read moreof Puyallup. Darryl is very knowledgeable. He showed us how we can care for our unit to extend its' life and charged a fair price for his work. I would definitely use their services again.

Overall good experience. We chose Valley Furnace because of their history in the community and…read moreconsistency. My parents used them to redo their entire hvac system and when we bought our first house, we chose to add A/C. We called a couple other companies who scheduled quotes with us weeks out. Valley Furnace just happened to have Darrel at a quote a few blocks from us so he came out minutes after I called! Wore a mask the whole time. He was professional, educated us about our system and maintenance, and even remembered my parent's system! We especially liked that valley furnace works on hvac and water heaters, so they were able to install a thermal expansion tank for just $159! We were able to get an install 10 days later on a Friday. The install had a few hiccups that earned the 4 star review. Shawn arrived on time for the install (wore a mask the whole time) and said electricians would arrive shortly after. He completed the entire install and no electricians. Finally he left, and said the electricians got caught up on a job and would be there soon. Instead of 9am when they were expected, they arrived at 2:30pm and worked until after 4:30 when valley furnace is closed. The electricians were rushed and frustrated because they had been over scheduled that day. When they were done, the A/C did not work. Bless his heart, we called Shawn and he walked us through some troubleshooting over the phone but we couldn't get it to work. Disappointed, we had to wait over the weekend to get it properly installed and working. We planned an event around having A/C as scheduled so this was an inconvenience. Shawn came back Monday morning and replaced the faulty thermostat and now we have A/C! We called the office and left a message Friday afternoon explaining the issue and reiterating that Shawn did excellent work but that we were still disappointed with having to wait over the weekend and hoped there was something they could do to make it right. Monday morning when I called to pay, they had not received my message yet because they were scrambling to reschedule Shawn since he had to come back to our house that morning. I explained the situation and reiterated I hoped there was something they could do. While they apologized and said that's not typical, I was told this was no different than if the electricians had called in sick, so we received nothing to mitigate the inconvenience. We got great work and are happy with our A/C, but still felt that we were owed a discount on service or a service package in response to the inconvenience.

I came across Fine Hvac when I was driving down Yelm Ave and saw a sign on a telephone pole. We…read morerequested an appt either a Saturday or Sunday and got a text back in reasonable time that they were able to come out on Monday as requested. Unfortunately due to circumstances, they had to come later than scheduled, but they were very communicative via text to update me on where they were. One of the owner Nate and his son Jaden showed up and spent a lot of time assessing our issue (issues with heat and wanting maintenance) and doing what they could to resolve the problem, even when it was dark and cold. They made an appt with us to come back at the end of the week in the daylight so they could assess a few more things. The second time he came with his son Jace, who works alongside his dad. They spent a lot of time with out and gave us a lot of good information to know. They were able to do what they could, but they will need to come back out in the spring to see if we have any leaks. We got our invoice fairly soon after services were completed. They charge a fee for coming out and assessing the problem as well as any services completed. For the two days they were here and the refrigerate they put into our system, our bill was $384. Great small and new business (they only opened in May 2025), but Nate has many years experience! Happy to support them and would definitely higher them again.

Fine Hvac , Nate, showed up on time, did some great troubleshooting, fixed, adjusted and provided a…read morereport for a pre-sale HVAC furnace and heat pump system service --great value as well. We had additional work done on our electrical system that were written up on the inspection report and Nate did a fantastic job of clearing out all the discrepancies.

My mother currently had your employees deep clean the furnaces and vents inside her home. The…read morepeople who showed up were very punctual, professional, and knowledgeable with what they were doing. Their communication was great

I was impressed! Both members of the crew took time to explain the process each step of the way,…read moreand had lots of good advice for me going forward. The quality of their work was great. They were also respectful of the need to wear protective face masks in my home due to an immunocompromised situation. I will continue to do business with West Coast whenever my home needs additional duct/vent cleaning.

The good: We had oil heating that went bad and they were…read moreable to put in a heat pump and rip out the existing furnace, hook up the new unit to the central ducting and run lines outside to the unit. We haven't had an issue with the unit since install 1.5 years ago. The bad: The workers put their food on our clothes that were on top of the dryer, staining a pair of jeans with grease. They stained the carpet with the old furnace removal, however paid to have the carpets cleaned and the stains came out - it was inconvenient and another day spent waiting on someone to fix their goof. I had to convince the workers to put the outdoor fan unit on the far side of the house vs where they wanted to put it which was on the other side of our deck's privacy wall. Thank goodness I was adamant here because it would have been SO noisy when it kicks on and we are relaxing on the deck during the summer months. The lines they ran along our house are insulated, but the insulation failed shortly after being installed so now there's tear spots in the black line insulation and looks bad. The lines were also ran poorly. Instead of running them lower along the foundation, they came up around the back door and curved the line to run higher. It's an eye sore plain and simple. We had the install during November so we spent no time outside. Later that spring we noticed how crappy it looked when we were outside more and asked if they could re-run the lines, figuring it would take hardly anything since everything was already in place. I inquired 3+ times about this, even emailing pictures but I was ghosted with no response. You'd think paying $13,500 for a new unit you would get better customer service.... Lastly, they called for a yearly inspection and asked if I'd like to schedule one. I agreed! At the end when I made sure it didn't cost anything, that's when they informed me it would be $200-300 (I can't recall the exact price). I would've been hosed had I not asked. I was shocked at least a few weren't included in this huge purchase. If I could go back I would choose a different company, but that's why hindsight is 20/20. You live and you learn.

After being jerked around by First American Home Warranty for 20 weeks we decided to replace our…read morehvac system without them. Cummings came highly recommended and did not disappoint. They were able to remove the old system and replace it with a new one all in one day. They stayed and tested everything out. Then they hauled away the old system and cleaned up the entire mess. We are grateful for the great job Blade and crew did for us. Thanks guys!

The lady in the phone is great very helpful In helping me understand they would do and how much it…read morewould be. Had the technician come to my house was very nice and had my air conditioner set up no time.

Came first to talk about what units would suit us best and then came back at appointed time and did…read moreeverything in one day. Jason, Randy, and the electrician were all very friendly, professional, and considerate of our home. I especially liked Jason's eye for the esthetics of how the units and main power box would look with our log house. Highly recommend.

We had a great experience with Four Seasons Comfort INC. Our technician, Paul, came out to inspect…read moreour mini-split and provided an honest assessment. He verified the system was fully functional and just needed a thorough tune-up rather than expensive repairs. Paul kept me updated throughout the entire process with text messages and photos, which I really appreciated. He did an amazing job and we will definitely be working with them again!

We called 10+ places to fix our HVAC mini splits (a ton of them in the house, two separate sets of…read more~6 each). Lots of places were dishonest, just tried to sell us refrigerant for the loop without trying to find the actual issue. Then we found this company and Paul came and was phenomenal. I saw him work our units with such detail and care, finding two different leak spots and even fixing joins that were weak. Super detailed and actually cared about getting a quality job- not milking us for a quick sale. this is quality work you can actually rely on. Thanks Paul, would definitely recommend this company moving forward. Their quotes for pricing was also significantly less (half) than other places for the same work and material so not only is this place quality but also cost effective.

A half star is too good! My interaction with this company is…read moreappalling! Their salesman/estimator Mark Shingledecker brought the Diakin brochure I have heard of the product and comfortable! Well after his crew rushed in and slapped this installation together well not exactly together over the last five years I've had no less than eight technicians out, trying to revive this dead heat pump and furnace! Well, it was a bit switch and I'm not even sure they installed a new unit. There wasn't none of the typical packing materials in sight and it was a Goodman brand owned by Daikin. It's a lower quality today almost 5 years later. I have a new heat system in my home and the wonderful company AC electric service hold off the old one Dr Cool's company employees put this gigantic heat pump outside the bedroom wall it's not very quiet and the furnace they put in the attic was above my bedroom ceiling isn't rattled and hummed heat or cool lots of sleep disturbances over the last five years! The city and the GENERAL CONTRACTOR Tyson Sonnenberg TIMBER COAST CONSTRUCTION and his business partner Neil Whiteley, Ross between the two of them they have 62 a.k.a.'s why would a man in his early to mid 40s need 29 of them and I ask you why would they be allowed to participate in a GOVERNMENT PROGRAM (to assist use that word lightly) Homerowners of moderate means,senior citizens and the disabled. I have Parkinson's disease not only was their crew disruptive messy. The companies came out, witnessed in photographed the kinked and folded ducting!!!!! the unit that I was overcharged for and over sold was large enough to cool a 3000 ft.² home. My condo is a 700 ft.². I did not do the usual research when I hire people contact state verify their own license the bond in their insurance before they walk through the front door because I was assured by the city employees that run this show called benefit They were vetted. In fact I had another contractor lined up Mercurio's to do the installation and they refused. Oh, there's more than one reason for that. I was let a stray the funds for this program comes from HUD Housing and urban development! The people's money

These guys are phenomenal. While having other crawlspace work done, it was discovered that our…read moreheating ducts were in extreme disrepair. They came out, inspected the crawlspace and provided videos and bid for complete repair. They were able to schedule us quickly, and finished the job within a week, each day, providing updates and pictures of the progress. We were extremely pleased with the quality of work done by Dave and his team. All of the ducts were replaced. Reconnected,reinforced to the Joists. Beautiful job. We highly recommend Dr. Cool and Heat. Fabulous work at competitive prices

Jeff with Case heating is amazing. Even before I had decided to use Case heating, he worked with me…read moreto see if we could pinpoint the problem. Then once I decided to use them, he came quickly and got it running again. He also did a mini maintenance on it. From now on, I will use Case heating and A/C for all my HVAC needs.

Over the last several years, I've used Case Heating and A/C for several HVAC projects, and I'm…read morecompelled to share my exceptional experiences. Jeff's dedication to honesty and transparency is a breath of fresh air in the HVAC industry. Not once have I doubted the fairness of his pricing or the honesty of his assessments. The quality of work delivered by Jeff is nothing short of stellar. From routine maintenance to intricate repairs, his attention to detail and expertise ensure my systems operate at the highest efficiency. Jeff doesn't just address the symptoms but delves into the underlying issues, offering insights and advice to avoid future complications. What stands out most about Jeff's approach is his unwavering reliability and professionalism. Appointments with Case Heating and A/C are always punctual, and any necessary schedule changes are communicated with utmost respect for my time. The level of customer service provided makes every interaction seamless and stress-free. For those in search of dependable HVAC services, I wholeheartedly recommend Jeff and his company, Case Heating and A/C. The combination of transparent pricing, exceptional work quality, and a customer-first attitude makes him a standout provider. Attached are photos from a few recent jobs.