The good: We had oil heating that went bad and they were…read moreable to put in a heat pump and rip out the existing furnace, hook up the new unit to the central ducting and run lines outside to the unit. We haven't had an issue with the unit since install 1.5 years ago. The bad: The workers put their food on our clothes that were on top of the dryer, staining a pair of jeans with grease. They stained the carpet with the old furnace removal, however paid to have the carpets cleaned and the stains came out - it was inconvenient and another day spent waiting on someone to fix their goof. I had to convince the workers to put the outdoor fan unit on the far side of the house vs where they wanted to put it which was on the other side of our deck's privacy wall. Thank goodness I was adamant here because it would have been SO noisy when it kicks on and we are relaxing on the deck during the summer months. The lines they ran along our house are insulated, but the insulation failed shortly after being installed so now there's tear spots in the black line insulation and looks bad. The lines were also ran poorly. Instead of running them lower along the foundation, they came up around the back door and curved the line to run higher. It's an eye sore plain and simple. We had the install during November so we spent no time outside. Later that spring we noticed how crappy it looked when we were outside more and asked if they could re-run the lines, figuring it would take hardly anything since everything was already in place. I inquired 3+ times about this, even emailing pictures but I was ghosted with no response. You'd think paying $13,500 for a new unit you would get better customer service.... Lastly, they called for a yearly inspection and asked if I'd like to schedule one. I agreed! At the end when I made sure it didn't cost anything, that's when they informed me it would be $200-300 (I can't recall the exact price). I would've been hosed had I not asked. I was shocked at least a few weren't included in this huge purchase. If I could go back I would choose a different company, but that's why hindsight is 20/20. You live and you learn.

After being jerked around by First American Home Warranty for 20 weeks we decided to replace our…read morehvac system without them. Cummings came highly recommended and did not disappoint. They were able to remove the old system and replace it with a new one all in one day. They stayed and tested everything out. Then they hauled away the old system and cleaned up the entire mess. We are grateful for the great job Blade and crew did for us. Thanks guys!

A half star is too good! My interaction with this company is…read moreappalling! Their salesman/estimator Mark Shingledecker brought the Diakin brochure I have heard of the product and comfortable! Well after his crew rushed in and slapped this installation together well not exactly together over the last five years I've had no less than eight technicians out, trying to revive this dead heat pump and furnace! Well, it was a bit switch and I'm not even sure they installed a new unit. There wasn't none of the typical packing materials in sight and it was a Goodman brand owned by Daikin. It's a lower quality today almost 5 years later. I have a new heat system in my home and the wonderful company AC electric service hold off the old one Dr Cool's company employees put this gigantic heat pump outside the bedroom wall it's not very quiet and the furnace they put in the attic was above my bedroom ceiling isn't rattled and hummed heat or cool lots of sleep disturbances over the last five years! The city and the GENERAL CONTRACTOR Tyson Sonnenberg TIMBER COAST CONSTRUCTION and his business partner Neil Whiteley, Ross between the two of them they have 62 a.k.a.'s why would a man in his early to mid 40s need 29 of them and I ask you why would they be allowed to participate in a GOVERNMENT PROGRAM (to assist use that word lightly) Homerowners of moderate means,senior citizens and the disabled. I have Parkinson's disease not only was their crew disruptive messy. The companies came out, witnessed in photographed the kinked and folded ducting!!!!! the unit that I was overcharged for and over sold was large enough to cool a 3000 ft.² home. My condo is a 700 ft.². I did not do the usual research when I hire people contact state verify their own license the bond in their insurance before they walk through the front door because I was assured by the city employees that run this show called benefit They were vetted. In fact I had another contractor lined up Mercurio's to do the installation and they refused. Oh, there's more than one reason for that. I was let a stray the funds for this program comes from HUD Housing and urban development! The people's money

These guys are phenomenal. While having other crawlspace work done, it was discovered that our…read moreheating ducts were in extreme disrepair. They came out, inspected the crawlspace and provided videos and bid for complete repair. They were able to schedule us quickly, and finished the job within a week, each day, providing updates and pictures of the progress. We were extremely pleased with the quality of work done by Dave and his team. All of the ducts were replaced. Reconnected,reinforced to the Joists. Beautiful job. We highly recommend Dr. Cool and Heat. Fabulous work at competitive prices

Washington Energy Services is an excellent company that figured out the problem with the furnace…read more James is an excellent tech. So grateful for getting the furnace repaired. Choose this company you won't be sorry.

This is an edited review…read more Today, 9/30, Micah from WES came out today and replaced the Gas Control Thermostat on our hot water tank. He took time to explain to me what had happened on their end and explained, in detail, what he was going to do and in less than 2 hours, we had hot water. Luckily for us the part was under warranty, and any service call fee and labor was waived. Micah and WES wanted to make us right, and I appreciate that. It's this kind of service that makes people go back. It won't be forgotten. I hope someone in management at WES reads this. Micah is top notch.

We had James come out to help diagnose our AC and get it up and running. I much prefer a smaller…read morecompany over the big companies. James called me back right away, was easy to schedule, prompt and efficient with the repair. He was trustworthy and I have saved his info for future needs. Two thumbs up!

Great experience with James and his team for our 46-year old gas furnace replacement. They went…read moreabove and beyond in the tear down of the old one and making the new one up to code (flex gas fittings and electrical box/switch). They constructed an adapter sleeve to accomodate the more compact unit (shorter unit). They replaced the B-vent exhaust pipe as it had some rust on it (although was not rusted through). They wired up a new, touchscreen thermostat, an upgrade to the 46-year old unit that was a mechanical thermostat with a vertical toggle for the temperature setting.

Frost HVAC returned today to fix the range hood vent from few weeks ago. The young man was very…read morepolite, professional and did a great job.. Thank You

Highly recommend Frost HVAC. We had them put in 4 mini splits and we are quite happy with the…read moreresult. One of the best things is that they also do drywall work, so they are able to more easily put in ceiling units than others. Our rafters ended up being a tiny bit too short, and they did an excellent job framing it up to look good. They handled all of the permitting, clearly knew what they were doing, and delivered high quality work. Beyond all that, they were pretty affordable. Note that the team is mostly Russian so there can be slight communication issues, but they are great professionals and we would work with them again.

We are homeowners, and after 15 years our HVAC system finally failed and required a complete…read morereplacement. We received estimates from five different HVAC companies, and Taylor Heating and AC stood out for two major reasons: they offered a free 10-year labor warranty and 5 years interest-free financing -- something none of the other companies matched. Our sales representative, Nar Lopez, was outstanding -- professional, knowledgeable, and easy to work with. He clearly explained our options and helped us feel confident about moving forward with the project. During installation we experienced some issues and concerns, including equipment delivery mix-ups and routing details that did not match what we had discussed. Initially, this caused frustration and concern for us as homeowners. However -- and this is why we are updating to a 5-star review -- Taylor Heating and AC responded quickly and professionally. Their leadership team stepped in, listened carefully, and committed to addressing every concern. They have agreed to correct and resolve all outstanding issues, which truly demonstrates accountability and pride in their work. That level of follow-through and customer commitment is the mark of an outstanding company. The installers Zachary Nestegard and Blake Oliver, along with Dan the electrician, were courteous and hardworking on site, and we appreciate their efforts. Most importantly, the company's willingness to stand behind the job and make things right earned our confidence. Because of their responsiveness and commitment to customer satisfaction, we are happy to recommend Taylor Heating and AC

Got upsold for a number of items at consult. Guy showed up to install high ceiling chandelier and…read moredidn't realize it was a 2 man job. Rescheduled--no show. No call, nothing. Months passed and someone from quality control reached out. They apologized abd rescheduled. Day of I got a call to reschedule again because they hadn't read the notes it was a 2 man job. Final day of reschedule--no show. No call saying they were late. Nothing. Better at selling than doing the job.

I had the pleasure of sing Pinnacle Air Control for my furnace and tankless water heater yearly…read moremaintenance. Dennis was prompt and issued me a fair quote and was able to come perform the maintenance service in the same week. I will definitely use him again.

Dennis was great to work with I will definitely be…read morerecommending him to others. Prompt and honest

Installing a new heat pump was a major investment for our family, so we spent a lot of time…read moreconsidering our options before ultimately choosing Ranger Heating and Cooling. From start to finish, the team was professional, knowledgeable, and easy to work with. The installation took place on a Wednesday and initially everything went smoothly. Unfortunately, the heat pump stopped working the following day. While that was certainly frustrating, what impressed me most was how quickly and professionally Ranger responded. They promptly sent a technician out to assess the issue and determined it was a failed GFCI. Their electrician, Lucas, quickly replaced the faulty component and resolved the problem. Throughout the entire process, everyone we worked with was outstanding. Miles took the time to explain our options and helped us make informed decisions. Jean and Kyle did an excellent job with the installation, and Lucas was professional and courteous in resolving the issue. Even when an unexpected problem arose, Ranger stood behind their work and made things right. That level of service gives us confidence in our decision. I would wholeheartedly recommend Ranger to anyone considering heating and cooling services.

Ranger Heating & Cooling replaced our very old furnace with a heat pump. It was a big, all day…read moreprocess. Not for us, but their workers! We are very pleased with the end result. The process from the sales person, Joe, to installation was seamless. They also took care of all the paperwork with Tacoma Power and Water for the rebate. We highly recommend their company.