1. Infinite Roofing and Construction

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Colonie, NY

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Infinite Roofing and Construction

1.0 (3 reviews)
Open • 7:00 am - 7:00 pm

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8 years ago

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John M.

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Kasselman Solar

Kasselman Solar

(34 reviews)

I called several times for a repair on a solar system and they never followed up. How do these…read morecompanies survive today? Customer service has seemed to be non existent nowadays. A shame... (Follow up review). What started off as a poor experience with Kasselman turned out great. The problem was in the communication, or the timing of communication between myself and Kasselman electric. Most people today have cell phones with spam blockers. If I get a call from a number not programmed into my phone it goes directly to voicemail. Phone calls get "lost" or unanswered if no message is left. Enough with that...Kasselman was able to arrange for a solar tech from another solar company to replace a couple of micro inverters that my installer (Albany Solar Solutions) refused to take care of...regardless of contract. (News flash...DON'T EVER use Albany Solar Solutions for Solar...EVER!). Had I known, I would have hired Kasselman from the start. Even though Kasselman would not touch my system due to "liability issues", the manager at Kasselman, Jim, DID get me hooked up with a super nice guy from Clemens Electric named Ray. Simple and easy replacement. Thank you to Kasselman Electric, Clemens Electric and to Ray Bohok for being so quick and responsible to my needs! A+

This is the most patient, honest company in New York and surrounding states. They listen and they…read moreare concerned about your home safety and system and not just making a dollar.

AEC Solar - Wock Residence; Broadalbin, NY

AEC Solar

(7 reviews)

Initially, I would have give more stars but I would now advise against using this company. I paid…read morea refundable deposit more that 7 weeks ago and each time I call or text someone to get the status of the refund, I get a different response. Examples or responses:it can be mailed or delivered by your salesperson, the person who needs to sign is out of the office, have you checked your bank account, I will check with my supervisor tomorrow to get this expedited. At no point has anyone verbally contacted me regarding the refund. Instead, I have called or emailed weekly to try to get someone to process the owed $$. This is no way to run a reputable business!!!! This customer service is horrible. I am glad I decided that solar is not a good option for me and very glad I did not go forward with AEC Solar.

ALL FOLKS LOOKING TO INSTALL SOLAR PANELS BEWARE! PLEASE READ THIS…read more First off, let me explain my rating. We had AEC Solar/Energy install solar panels on our home in 2020. Everything the salesman told us was TRUE! We stayed negotiating with them (after a lengthy search of solar companies) in April 2020 with installation in December 2020. During our negotiations, we had concerns about the roof as we had purchased the home just two years prior and had no idea as to its age. We were told not to worry that they had an EXPERT who inspected the roofs because they would not put panels on a roof that would not last for a minimum of 20 years. We questioned at that point as to what would happen IF we had a problem with the roof. Our salesman assured us that the inspection of the roof would be sufficient, he contacted the office to be sure and told us that if we did have a problem that we would be allowed a one time only fee of $1,000 to remove the panels, stack them on-site along with the rails and put them back on. Skip ahead to 2025, and all of the rain we've had, all of a sudden we had our roof fail. So we start calling roofers to come and repair the problem. Lo and behold, EVERY roofer that came told us that the roof was at the end of its life! That it was 25-30 years old. We had no reason to inspect the roof, not that we'd know what to look for, so they took photos and showed us the "nail pops" that had been covered in tar all over the roof. These would have been there when AEC's roof inspector looked at the roof prior. The roofers also went into the attic to show us the leaks that were there from the nail pops. The roofers said that we would have to have the panels taken off. Of course we said "no problem, we have an agreement to remove them for $1,000 and put them back on. I call AEC and they said that they never agreed to that and wouldn't be able to do it for the original price. I quickly called the salesman (who now works for another solar company) and I asked him how much it was to remove and reinstall the panels, he said $1,500, I said oh, ok, having remembered it wrong. AEC claimed it was NEVER their policy! They continued to quote me $17,000 less $4K or $5K for a previous customer discount. Everything that we had saved over the past five years would have been gone and then some. The salesman contacted AEC directly and said "Yes, that's what I told them, if anyone had asked, that was the fee". In the meantime, I went back and forth with the folks at AEC and they said that the lowest they could do was $8,000 to remove and reinstall the panels! I said that I was going to write a new review simply telling the FACTS of what happened, they asked me to wait, which I did. Weeks later actually a couple of months, I believe. I have continued to be strung along, so I decided it was time to ALERT ALL SOLAR BUYERS! Apparently the rule of thumb is NOW $400+ PER PANEL TO REMOVE AND REINSTALL THESE PANELS! I asked if they AEC was telling their customers this, unless you ask they may not convey that information. BTW, we had 44 panels installed by AEC!

The Solar Community

The Solar Community

(1 review)

The Solar Community is a solar company headquartered in Watertown, NY, but they also have an office…read morein Colonie. They don't currently have any reviews on Yelp for the solar services they provide. This is about how they contact residents in the area, and the information they may or may not be sharing with you. One of their reps came to my door late yesterday evening (I'm always initially suspicious of someone who solicits after 6pm, but that's just me). He asked me if I was getting my CDG (Community Distributed Generation) credit on my National Grid bill, making it sound like it was something I was supposed to be getting. I verified I was not. It wasn't until I asked him if he was a National Grid employee that he told me he worked for The Solar Community (he was wearing a badge and gave me a business card). The business and the process are legit, the method of advertising/contact is ineffective. Things he never mentioned: This is not something you automatically get, you only get this if you apply for it with a solar company. There is no indication of whether there is a cost to apply or join. I don't know whether the lack of information conveyed was deliberate or whether this person was new at the job. I consider the information I was given misleading at best and slightly deceptive at worst. I also think that an inexpensive flyer delivered in my mail touting the benefits of CDG would reach more people than paying individuals to go house to house, especially if they can't - or don't - provide meaningful information..

Infinite Roofing and Construction - roofing - Updated October 2026

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