Mike Douglas arrived on 11/15/19 and simply connected the previously leaking water line to my refrigerator after I requested the line be replaced or repaired. Initially, it did not leak, I paid him $100 cash and he assured me his wife would send me a receipt via email. I never received a receipt. He GUARANTEED me the line would no longer leak. After pushing the refrigerator back into the cabinet surround, the line began leaking again. He agreed to return on 11/16 to replace the line, however he was unable to show. He agreed to return on 11/19, but failed to show. Mike has not returned my calls or texts requesting a refund. Unreliable and unprofessional. I filed complaints through the NYS Attorney Generals office and BBB. His responses to these complaints contained fabrications and untruths. He should not be trusted. Do not hire this company! read more