Initially, I would have give more stars but I would now advise against using this company. I paid a refundable deposit more that 7 weeks ago and each time I call or text someone to get the status of the refund, I get a different response. Examples or responses:it can be mailed or delivered by your salesperson, the person who needs to sign is out of the office, have you checked your bank account, I will check with my supervisor tomorrow to get this expedited. At no point has anyone verbally contacted me regarding the refund. Instead, I have called or emailed weekly to try to get someone to process the owed $$. This is no way to run a reputable business!!!! This customer service is horrible. I am glad I decided that solar is not a good option for me and very glad I did not go forward with AEC Solar. read more

ALL FOLKS LOOKING TO INSTALL SOLAR PANELS BEWARE! PLEASE READ THIS. First off, let me explain my rating. We had AEC Solar/Energy install solar panels on our home in 2020. Everything the salesman told us was TRUE! We stayed negotiating with them (after a lengthy search of solar companies) in April 2020 with installation in December 2020. During our negotiations, we had concerns about the roof as we had purchased the home just two years prior and had no idea as to its age. We were told not to worry that they had an EXPERT who inspected the roofs because they would not put panels on a roof that would not last for a minimum of 20 years. We questioned at that point as to what would happen IF we had a problem with the roof. Our salesman assured us that the inspection of the roof would be sufficient, he contacted the office to be sure and told us that if we did have a problem that we would be allowed a one time only fee of $1,000 to remove the panels, stack them on-site along with the rails and put them back on. Skip ahead to 2025, and all of the rain we've had, all of a sudden we had our roof fail. So we start calling roofers to come and repair the problem. Lo and behold, EVERY roofer that came told us that the roof was at the end of its life! That it was 25-30 years old. We had no reason to inspect the roof, not that we'd know what to look for, so they took photos and showed us the "nail pops" that had been covered in tar all over the roof. These would have been there when AEC's roof inspector looked at the roof prior. The roofers also went into the attic to show us the leaks that were there from the nail pops. The roofers said that we would have to have the panels taken off. Of course we said "no problem, we have an agreement to remove them for $1,000 and put them back on. I call AEC and they said that they never agreed to that and wouldn't be able to do it for the original price. I quickly called the salesman (who now works for another solar company) and I asked him how much it was to remove and reinstall the panels, he said $1,500, I said oh, ok, having remembered it wrong. AEC claimed it was NEVER their policy! They continued to quote me $17,000 less $4K or $5K for a previous customer discount. Everything that we had saved over the past five years would have been gone and then some. The salesman contacted AEC directly and said "Yes, that's what I told them, if anyone had asked, that was the fee". In the meantime, I went back and forth with the folks at AEC and they said that the lowest they could do was $8,000 to remove and reinstall the panels! I said that I was going to write a new review simply telling the FACTS of what happened, they asked me to wait, which I did. Weeks later actually a couple of months, I believe. I have continued to be strung along, so I decided it was time to ALERT ALL SOLAR BUYERS! Apparently the rule of thumb is NOW $400+ PER PANEL TO REMOVE AND REINSTALL THESE PANELS! I asked if they AEC was telling their customers this, unless you ask they may not convey that information. BTW, we had 44 panels installed by AEC! read more

AEC was terrific. I have had 2 systems installed in the past 9 years, and they always took care of me and our systems. Responsive and professional, clean and more. Was a great value both times as I wanted to have a long term warranty, great performance and monitoring, and a long term company both to install, to service, and to add storage. The manufacturer of the systems was important to me and AEC offered me a combination of options, that I am very happy with in both cases. Thank you. read more

Had a terrible experience with AEC. Sun power panels are best out there but if you can find a different company that installs them Use that company. Moved into a new house and salesmen "estimated" our needs without the recommended 3-6 months of utility bills first. When asked what would happen if after 1 year we were using more than what was estimated was told "don't worry about a thing. We will make it right" well their version of making it right is too sell you more panels. Should have did it right the first time. Do Not Use AEC. read more

My neighbors and I removed many trees last year. This company would not do business with me because the google maps images from 2018 show how shaded my house was back then. I provided more recent satellite images from bing maps and others, but they declined to do business with someone with money burning a hole in my bank account. They could have asked me to take some photos which I would gladly have done. The email communication was also quite lacking. After a day I emailed to ask if they had received the satellite photo that I had sent. Business must be good to turn down someone as eager as me. read more

We had Solar installed by RePower Solar UNY. They are locally owned, been here for 25 years, but have national backing. So in looking at options, we felt they were the safest, longest tenured, most flexible and loved the local ownership. They offered lease, finance or purchase so we found them super flexible. Their install was terrific, and they offer Sunpower and other inverter options. All the best options, and local! Contact is at www.RepowerSolarUNY.com or www.mysolar.solar We worked with Randy but found their whole staff excellent! read more

"Our experience with Repower was 5 star worthy from the beginning to the end of the project. We hope your company is rewarded for setting such high standards. First class customer service, first class materials and first class installers.!!" read more