My husband has been wanting solar to be installed for years but being busy and all the other things in our budget we never got around to it. This year was the year. We had solar installed in November. The process was seamless and received a quote and agreement with PlugPV after we tried to go local with business but after the local business 'made a mistake' with the quote we decided to go with the business out of Troy. The team from sales to install were fantastic. Even after installation they stopped by to drop off an Amazon and Starbucks gift card as a thank you for doing business. So far so good and we are very happy we decided to go with PlugPv. read more

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Disastrous experience with this company. I rushed to get solar panels on my house before the incentives ended at the close of 2025. My salesman misinformed me about how the 30 percent incentive worked. It was my under that these usually only furnish a deduction. He assured me multiple times that I would get a check from the government and I could pay off a big chunk of my loan. WRONG. I can't believe I didn't do more research. Horrified at my laxness but we were rushing to get in before the incentives went away and someone I know in the industry had recommended these guys. And oh, yeah, the installers punched a hole in an upstairs ceiling. Ultimately the company took responsibility for that, but compared to the overpriced solar that doesn't produce enough to make it cost effective I'd say that's a minor note. Stay away from these shysters. read more

From last year i been paying high bills it's not working no came to fix it , before i didn't put a complain they didn't come , When they did try to help they are paying me lower then what i have payed in a year in bill i want 10,000 They offering 2,000 . read more

We recently had PlugPv install a solar panel package as well as brand new roof, gutters, and gutter leaf guards on our home. Our sales representative Eric Layden was fantastic through the entire process. He answered all of our many questions. After much research we decided to go ahead with the project. PlugPv was professional and quick. They handled all aspects of the project from paperwork to permitting from the town. We had our beautiful new roof installed with $0 out of pocket as well as brand new seamless gutters. The solar panels appear to be quality and we are looking forward to the savings they will bring us with our electric bill. Eric followed up with us on each step of the process and was a pleasure to work with. I would absolutely recommend Eric and PlugPv for making what seems like a daunting process extremely painless and easy. read more

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My husband and I had PlugPV install solar panels on our house late December, 2023. Our contact person was Matthew Gaudin, who designed the system and was involved every step of the way. The crew came early on a snowy day.  The lead man needed access to our electric panel in the house.  He consulted with us on where we'd like the solar meter outside our house and answered any questions we had. Anytime an installer needed to come inside, they were polite, respectful of our home and took off their boots. When the installation was completed, our property was thoroughly cleaned up. I have had a good amount of time to evaluate the effectiveness of the panels.  We began to produce energy immediately.  Of course, when the days are longer, the energy produced is more, but the months of February and March were producing a good amount of energy as well.  My electric bill for the month of April was only $19, and it has since continued to be only $19 each month. We are saving enough energy for the darker winter months, and I expect to have low electric costs due to the high production of the summer months We are very happy with PlugPV, the installation and the resulting energy savings. Don't hesitate to call Matthew Gaudin. He helped us and several other families in my town. He can be reached at: 518-410-9682 read more

Plug PV installed a 20 panel solar array on my garage , installed on time and on budget, and the performance is great , more kWh than I was expecting. They handled all aspects of project from interconnection for net metering , building permits , and financing. I like it some much I will use them again to expand system as I now have 3 electric vehicles that I want to power by the Sun :) read more

PlugPV - 8KW solar array on back of garage - Solar Installation Near Me - Troy, New York

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I recently had solar panels installed at my home by PlugPv, and I couldn't be more impressed with the entire process. From the initial consultation to the final installation, every step was handled with professionalism, expertise, and a high level of care. First, our sales representative Eric Layden, provided a detailed consultation, taking the time to explain the benefits of solar energy, the various options available, and how the installation would fit into our home. Throughout the entire process, Eric was fantastic and a pleasure to work with. Communication is key and Eric exceeded. He was transparent about costs, timelines, and answered all of my questions thoroughly. The installation crew was punctual, polite, and efficient. They arrived on time, worked diligently throughout the day, and left my property in pristine condition. The team's expertise was evident, and they made sure everything was properly set up and functioning before leaving. I had a pleasure of speaking to the Project Manager, Emily Fitzsimmons, who was also exceptional in her job. What stood out the most was their commitment to quality. They took extra steps to ensure the panels were installed with precision and that the system was optimized for maximum efficiency. They even followed up after the installation to ensure everything was working as expected and offered additional tips on how to monitor and maintain the system. I am incredibly satisfied with the results and the exceptional customer service provided by PlugPv. It's rare to find a company that combines knowledge, passion, reliability, and great communication, but PlugPv exceeded all expectations. I would highly recommend them to anyone considering solar energy solutions for their home. Thank you again, PlugPv, for making this transition to solar so seamless and stress-free! read more

Plug PV did an excellent job job installing my solar system. Matt Gaudin was our solar advisor and explained everything extremely well. The system has been up and running for a year now and we have no electric usage bill! The NYS net metering allows us to store energy on the grid in summer and use the credits in the winter when there is less solar gain on the panels. The installation crew was fantastic and modified position of the inverter to be less noticeable on my house. Contact Matt at 518-410-9682. read more

Bottom Line Up Front, Buy Solar Panels from another company that can sell, install, and service the system when something goes wrong. PlugPV's customer service fell very short of their customer's expectations when relating to servicing a system malfunction. Multiple no-shows and no callbacks (or late callbacks) require me to call back for the appropriate service to my system, then remind them numerous times who I am and why I need them. PlugPV does not care if their customers pay for the panels and an electric bill or act urgently to get a technician to their house and make it right. Their focus is sell and install not fostering customer relationships. In April 2023, we received a bill ($40) for electricity - no big deal. It happens once a year, then our credits catch up, and we owe nothing. In May 2023, we received another bill ($120) for electricity - something had to be wrong; Monday, I went to call PlugPV, and they called me something was wrong with the system and that they would send someone out to fix it. On 5 June 2023, we spoke and could not get to our house for three weeks; a 28 June appointment is scheduled. 28 June 2023, no one shows, no one calls. 30 June 2023, I called their customer service, and PlugPV said they did not have the right part, so they did not come. I understand that; no need to waste everyone's time, but not calling to tell their customer to tell them, this is very off. They said they couldn't be back for another three weeks; AGAIN, three more weeks in peak production time, and PlugPV puts me off again. I ask them to schedule me immediately, and I want to speak with their manager. In July 2023, we received another bill ($220) for electricity - I have been monitoring the system now, and we are not and have not been producing enough electricity to cover our electric bill (since April). 5 July 2023, I speak to A.J., the customer service manager; he can have someone at the house on Friday; excellent, now we are getting somewhere. 7 July 2023, the PlugPV technician comes as scheduled and runs the line to get back up the monitoring; while running diagnostics, there are other error codes. Someone will call tomorrow to get me a follow-up appointment. 17 July 2023, No callback, no appointment; I call back and talk to someone, speak to another customer service representative who says I have an appointment on 31 July 2023. No one ever told me; I called to see what PlugPV offers under warranty due to the system being down for so long (April partial month through now July); if the system produces, they may reimburse, give or take 10%, ok hopefully, we can make this right (wrong). 24 July 2023, Speak to A.J., who has no idea who I am; they will get someone out there on 31 July 2023, and he asked me to send him all my bills to see what the under-production looks like. 26 July 2023, I send him all the electric bills and a spreadsheet that shows a 6720 kWh deficit from last year to this year. 31 July 2023, No one shows, no one calls, and no response to the email I sent them. On 1 August 2023, I called A.J. back; he still did not know who I was; he would try and get someone there asap, and he did; later that day, they got a technician there and replaced the faulty part. He also says he will get to the email I sent and have a response by the end of the day or tomorrow. 2 August 2023, no information back on the email I sent. 3 August 2023, A.J. responds and says since my system produces well the years before, everything equals out, and there is nothing they will do for me, maybe in July of 2024 if we under produce they could possibly try and make it right. I called A.J. back - four months of the system underproducing, three months of paying both solar loan for the panels and an electric bill ($380, plus this month's bill, maybe some in September), the added stress for two no-calls, no shows, two appointments, a dozen calls to them, and six weeks of delays due to their ability to get to my house and they brush us off. They have not monitored our system for over a year; it is four years old. When everything goes as it is supposed to, the system works great; however, it is evident that PlugPV's response to something going wrong is inadequate. I am pretty reasonable; if PlugPV had the system fixed in a week, we would have been happy with everything. If I had felt like a valued customer at any point during this process, I would not be writing this. Solar is worth it; find a different company to do business with. read more

We converted to solar this year. PlugPV' s salesman/guide, Roger Wiseman, was a delight to deal with. He was informative, accessible, responsive and we placed our total confidence in him. It was well placed. The entire project went off without a hitch and he was there every step of the way. The phrase, "Above and beyond" comes to mind. He explained everything succinctly, clearly and was with us from the our first meeting until that wonderful day when we turned on the lights and enjoyed that feeling that comes from knowing you've done something wonderful for the environment and yourself. We wish we could give Roger 10 stars and more. read more

I have mixed feelings. The work itself seems very good. They were the best price offered. However, everything else has been difficult and in retrospect, I would probably choose a different solar company. They botched the permitting several times which delayed the project for many months. They ultimately covered the power bills during that period (which was good). They are also generally very hostile to questions, which I find very frustrating and well below the customer service standard I would expect for a project of this size. read more

Super great company to work with. Easy and answers very quickly, best solar company to work with. Provide great detail on how it works and how the process works. Recommend! read more