Indoor Comfort Supply has competitive prices and the counter sales guys are very knowledgeable. Thank you Indoor comfort supply!

Counter person is very condescending and super rude . We will never ever step foot in this place again or recommend any to shop here . They sell cooler parts and I don't . I don't know the name of most parts and this guy let me know it . Very disrespectful. My swamp cooler repairs have ended . read more

I needed a part for a cooler motor that was near impossible to get. I have searched everywhere, and even contacted the manufacturer of the motor (they told me just buy a new $230 motor). I did not get the name of the counter man who helped me. At first he seemed very irritated with my questions and requests, but after talking to him more he seemed to soften up some. He explained why the part was not something that can be bought, but he did get me the part from a defective motor. He even answered my questions about cooler pump maintenance. I also needed a part for an Air conditioner that was almost impossible to find. unfortunately they could not get it either but I expected that. there is much gatekeeping in the Air conditioning business. I have purchased parts from here to refurbish an Aerocool unit and they had all the parts I needed: spider bearing assemblies, Leather washers, Louvers, and belts all for very reasonable prices. I am not some rando who hacks stuff together. I have experience repairing coolers going back 40 years. I have replaced, or repaired heat exchangers in Air conditioners/furnaces as well as other components. I have rebuilt cooler motors, and even repaired the blown defrost board in my AC unit. I appreciate when someone helps me instead of rushing me out the door with a pat on the head. Thank you. read more

Got great patient service over the phone to match up the pad frames for our well-aged evap. cooler. Kudos also to Phoenix Manufacturing USA for supporting their products here in the USA! Looks like ICS is well supplied for a wide variety of evap. coolers. Will be back. read more

I went there today after finding them online. The staff is very helpful and knowledgeable. They are well stocked with parts for coolers. Highly recommended. They are the number one parts store for most of the region. We are lucky to have them here in the desert. read more

I ordered on-line from out-of-state a rather rare item. The handling was quite fast and it was well packed. Their price with shipping was quite reasonable especially since they actually stocked the item and considering its bulk. Most importantly, they sell to homeowners. And, by-the-way, unlike several on-line suppliers, they guys are actually legit. read more

Affordable prices by indoor comfort supply to keep our evaporative cooler running lets us keep our prices affordable for kids of all ages. they make you feel like your order matters to them and they ship what you need to you quickly. read more

Excellent place to go for all your cooler needs. I had to get custom cut 12" celldec pads and they were cut absolutely perfect. Didn't even need styrofoam filler. They had my previous order on file so they were able to give me exactly what I needed. Can't say enough good things about this business. read more

We purchase cooler pad for 48" portacool. Pad look cheap, also smell stinky from warehouse to front office. Client beware if buy these pads. They should disclose on website for new customer know. I'm not buy again. read more

I'm truly delighted to give a 5 review to "Indoor Comfort Supply " I've made two purchases by telephone within the last month (March 2019) I live in California ! When I discovered I needed additional parts for the Wet Section of one of my Evap Coolers an AEROCOOL 6800 PRO, I called again and was SO fortunate to reach the Manager, SCOTT AUSTIN I have NEVER had a better Customer service experience "in my life " 1. SCOTT listened carefully ( that was amazing in itself ) 2. He then carefully explained all the parts I needed for My specific unit And really took all the time needed ! 3. That being accomplished he went on to carefully provide me with "three different options" for doing the job! And when he was certain that I understood ALL the complexities I then felt very satisfied and confident in choosing an option which replaced a few old parts which were still working but were very old ( 16 years ) The expense of shipping a large order like mine is quite high ( about $175 ) but that amount is predetermined by a separate freight company So SCOTT made certain I understood that too ! Locally here in California when our A/C COMPANIES who do maintenance and repair are called out , they think nothing of marking up media pads for example which cost under $200 and charge their customers about $900 ! I'm sure , had I called them in they would have done the same for all the parts I ordered from SCOTT ! I made an investment of over $1000 but it was money Well spent and not wasted I've practically rebuilt my one Evap Cooler and my other identical one has brand new correct sized media pads ! So thank you Scott for my flawless customer service and a delightful conversation as well ! I plan to send my HOA local news review , a suggestion to my whole community of about 350 homes in Rancho Mirage , to consider calling your company and getting better and more honest advice pertaining to ALL their Evap Cooler needs , even though you're in Arizona! Our local companies have been getting away with murder !!! It's fine to make a profit in business but it's Not Decent To gauge clients in every way! Again many thanks , Lynn Roots Rancho Mirage , Ca read more

6/9/22 Must have been a bad day there today for the guy at the desk. I had a few questions I wanted to ask to get info but he just kept talking down to me. Like ridiculing me for not know the proper names of a/c parts etc. I finally just said..forget it and left. Would NOT do business here. Probably thought I was just a dumb girl. Dumb girls should be able to ask questions too and not get put down. read more

Hello everyone, I am writing this review to let everyone know how awesome of an experience I had today with Brian Robert, the Owner of Indoor Comfort Supply. I called to order replacement pads for my tired Adobair Mastercool EC630 and a lot of needed maintenance items. (They have a breakdown of most cooler parts like our military maintenance technical manuals). Made in the USA items are hard to find these days and I'm sure everyone knows that. Being in the military for over 23 years is why I try to buy only in the USA. (Actually if you go over seas, everyone loves "made in the USA" products). I love my country and the great people in it. Brian was very knowledgeable, respectful, and funny. Part of being a great company is to offer the customer the best price possible for the best product. Brian sure did this by offering a military discount to offset the shipping. Support from organizations like this is why our country is great. Thank you for supporting the military and for selling a great product. read more

This is a review for the 28th St. & Indian School store. I recently had an A/C check-up on my house, and the technician wanted crazy money for some work that is quite DIY. So, I did my research, learned what parts I need for the work and, instead of ordering online, decided to pick them up in town. A little googling led me to Indoor Comfort Supply. Stopped in there this morning (they're open from 8-12 on Saturdays, which is great for the weekend DIY warrior), and the service was awesome. I'm not entirely sure what the other reviewer was looking for when they said 'not much product in stock' - they appeared to have all the commonly-needed HVAC repair parts. They certainly had everything I needed, and more. I found the service to be extremely friendly. The fellow working - I assume he was the owner/manager - got the parts I knew I needed, and talked me through how to do another part of the job and made sure I had everything necessary for that, as well. While I hope I don't have to make a habit out of repairing my A/C units, I will -definitely- be coming back here to get parts if I do need to do more repairs. I couldn't be happier with my experience here. read more

Yesterday I smelled THAT smell - the one that tells you that something electrical is burning out! Sure enough, my evap cooler motor had fried, and didn't make it through the night. This morning I took it off and schlepped it up to Indoor Comfort Supply, my go-to place for evaporative cooler parts of a higher quality than the big box store carries, plus friendly and knowledgeable advice. Sure enough, Brian had the motor in stock. He took pity on this Do-It-Herself on a day that is forecast to top out at 112 degrees, and put the kit together for me. I appreciate anyone lessening my time on the roof on a day like today! It's all done and checking in at 78 degrees - yay! I first found this place in the middle of winter, when my roof was being replaced and my roofer suggested that I change the rusted out cooler legs, as long as they were off anyway. The folks here have always been helpful, and gone out their way to assist me with any questions I have about my evaporative cooler. You don't need to be a rocket scientist to repair a swamp cooler, but their website is very informative and the expert advice is worth the trip for me! FYI, I think the hours on this listing might be a bit off - I found them open at 8 am today (Friday). read more

They sent me the wrong Pads for my evaporative cooler and expect me to pay to ship them back to them. They don't sell the parts that they had online and that I ordered but they never said anything to me before shipping out the parts. I've emailed them twice and they won't email me back. Terrible customer service!!! I will ;never buy from them again! read more

This is my go to place for Evap cooler parts even though I live in East Mesa. Their stock of parts far surpasses that of the big box stores...although someone expecting to see all said parts on display is missing out on one of the best features of this store...Customer Service. You tell one of the two knowledgeable and friendly men what you need and they disappear into the back and come out with your item. The last time I was in the service from Scott was exceptional. My sister was carrying in a heavy motor and he came out, unasked, and took it from her. He then carried both the old and the new unit to the car. When the belt size we needed was out of stock, he told us of a nearby business that carried it...and then called to see that it was in stock for us. Exceptional customer service. read more

I had a great experience fixing an evap cooler with these help from Indoor Comfort Supply. They were helpful, knowledgeable, and had a good sense of humor. I'll definitely be a repeat customer. read more

I've been working with these folks for years although it was a shock to find out that they had moved over to Cave Creek Rd into a brand new building on the SE corner of Cave Creek and Thunderbird/Cactus. I needed a pump motor and rode my bicycle. Got a good ride albeit unintended. Coming home was down hill. They don't run a fancy business, but are very informative and helpful in their knowledge about Swamp Coolers. They feature Mastercool Swamp Coolers which are locally built in Phoenix. This current unit is about at it's end as we have had it about 15 years (more due to the steel casing rusting out. Swamp coolers are very useful for cooling before the Monsoon when the humidity is low and for whole house air circulation without starting up the Air Conditioner at other times. If you are unfamiliar with Swamp Coolers greenhouses use them for cooling plants and many large buildings use the same principal for cooling along with Air Conditioning. They are simple in design so that the home owner can repair them. Over the years the water pump for the pad has needed to be changed about every other year as the motor shaft in it is steel and rusts off, plus one pad has been replaced. I did change the wet section of the swamp cooler, where the pad is located, to Stainless Steel. I like stainless steel, though it is expensive. The marine industry uses it more and more as it does not rust in salt water. read more

Driving by and saw the new store on the corner of Cavecreek Rd. and Cactus. Went in on the off chance they had cooler vents for my house. The staff were very helpfull and knowelageable about every aspect of my cooler. They had the vents in my sizes and with different directional air flows. Great job Brian and crew! Thanks ! From Terry read more

Bad customer service and not much product in stock.

These guys are great! They had the part I needed in stock, loaded it into my truck, and even threw in a couple of extras for free. And while I was in the store, I listened as they very patiently helped another customer with some do-it-yourself thermostat wiring that he was unsure about. read more

For many, many years Indoor Comfort Supply at 2001 W Cheryl Drive has been keeping our Master Cool running ... Great service & customer service! They always have our parts in stock and give great advice. read more

i am still waiting for the aero cool i ordered on line. five days have turned into nine days. left az, and dropped the box in l.a., or fontana, then onto fresno,ca. to then schedule a appt, for the delivery.?? so five days have turned into, twelve,. i can only pray my cooler does not get here all bent up or missing parts, p.l.e.a.s.e... well maybe i will get it installed for next summer?? hope my review is better next time. good luck to all ordering from california. i will say the personnell are very informative and nice. read more