Bought a blazer online from Indochino and somewhat in line with other reviews, the fabric I received did not look like what was presented on the website nor worth the cost to purchase (with discount). The fitting was off as well but I expected that since I put the measurements in myself. Unfortunately they also only allow a 10 day period to file a return claim so I'm stuck with it. While I can't speak to this particular store, I'd definitely recommend seeing the fabric in person and getting a professional fitting before making a purchase from indochino. read more

OMG --What a horrible experience. I only was there with my husband so most of the HORRIBLE service and behavior was directed towards him. The acting manager on 7/30/19 was absolutely unbelievably RUDE. Other customers in the store started to weigh in on our issue and her attitude. DO NOT SHOP HERE!!!! read more

Terrible service. For my second suite, they used the measurements for my first suite which we altered but they used the old measurements not the altered ones. This resulted in sending the suits back and three weeks later nothing happens. I go to the store to check and waste an hour without a response. No one was able to give me an answer. They promised to call the next day and they didn't! read more

Came in because of traffic to buy a beautiful and unique red tie. Misread the ad. Saw the charge on my card. I came in immediately. Lady by the name of Dori was really helpful in helping me. I Def appreciate how accommodating they were. Will Def buy a tailored suit from them during their next sale. read more

I contacted indochino to inform them that DHL had failed to deliver my suits multiple times (for a wedding at this point, a day away) and eventually released the suits to USPS. I came to indochino upset that I may not have a suit for the wedding. Lydia's customer service was superb. She contacted USPS and promised to stay on the call until someone from USPS was able to answer her questions. Lydia was on hold for almost two hours and was 100% committed to resolve the issue. At this point the store had been closed for over an hour and a half (on a Friday night). Not only did she speak with a member of USPS, but she also created a backup plan. By the time my suit arrived the next day, (just hours before the wedding) I arrived back at indochino. In the event that I did not have my suit, Lydia had a backup suit tailored to fit me. Throughout the entire issue, Lydia stayed calm and professional while also keeping me calm. She went above and beyond the call of duty to make sure that "I" the customer was happy with the outcoI would highly recommend Indochino! If you are fortunate enough to work with Lydia, know that she will not stop until you are completely satisfied! Well I've been waiting to hear back from indochino about my $100 refund. The person responsible for refunds told "well there's nothing else we can do for you". I understand that it was DHL's fault but if you say I'm going to get you $100 back and now all of a sudden you can't. Looks like I will be shopping elsewhere for suits. Don't make promises you can't follow through with. read more

We ordered a suit for my sons wedding well in advance. The jacket came in almost two inches too short in the sleeves and with the incorrect lining. My husbands suit didn't fit either but thats another story. My son went back and and they agreed to fix and were to have ordered a replacement jacket to try and get in by his wedding. It was over a month in advance. The Tysons store had been very unresponsive so I drove 2 hrs to visit in person and they had not ever ordered the replacement jacket - no profound apology just opps the lining was out of stock and we have no idea why no one contacted you. Now it is two weeks before the wedding and stuck with no suit or one with ugly incorrect lining. If your event is important to you and you care about good customer service -- go elsewhere!!!! He had ordered suits from there before with no issues but this location has gone completely downhill!!! read more

Miles lost my tux and waited till a few days before my sisters reception to tell me they can't find it. Emily then told us she's sorry but can't do anything about it. She did not seem apologetic whatsoever. I will never give these people my business ever again. We had to leave with a refund thinking that was enough but I am still without a suit for my sisters wedding. So if you don't want a lost tux/suit, I advise you stay clear of this place. I've had multiple people say that it's not the first time they've lost someone's suit. read more

Terrible customer service and shoddy craftsmanship. Manager was rude, was rushed through the fit process because it was a busy time over the weekend, it's clear that quantity takes precedent over quality. You pay for what you get here and it's not much. read more

Horrible service. Aww supposed to have a suit ready over 20 days ago. No calls. Called 4 times. No return calls. Extremely disappointing and dissatisfied with this place. Shop elsewhere. Especially if you need it by a certain time. read more

I had to give it a star or else this wouldn't post...This place is HORRIBLE!!! Customer service (if you wanna call it that) is null! Suits were never fitted correctly...made the sale and the salespeople didn't wanna deal with after sale service. Emailed the manager and never received a response. Went and ordered a suit online and the fabric was not even close to the websites description! And no returns or credit...STAY AWAY!!! Hit up SUIT SUPPLY at the same mall (Tysons Galleria) and you'd think you hit the lottery!!! read more

I came in for a wedding consultation and Jasmine was very accommodating and helpful in every way. Since I don't live in the area, she made time to get me measured and helped customize my suit in no time. read more

HORRIBLE EXPERIENCE. Wasted many hours for over 1 month and still no suit. Not until recently that I raised the issue with corporate, the store never answers the phone. Because no ones pick up the phone, I'm forced to drive into the store and told that they've lost my suit and that I'll have to schedule another appointment to start the process all over again. I am also forced to work with the store manager and around her schedule and cannot work with no one else. What a joke! If your time is valuable, don't waste it here. read more

This review is more for Indochino has whole and not specifically this location. This was my first experience trying a made-to-measure or custom suit and dress shirt. Typically, I'd buy a suit from an top-end store and have alterations done that took about 2 weeks. I knew this would take longer but I was willing to try it in hopes that in the end the fit would much better. I was especially intrigued with the dress shirt as, for me, buying a set-sized shirt doesn't end up with a particularly good fit. I was able to make an appointment for measurements right away. It took a little over an hour to get measured, pick a fabric, and get my order completed. So far so good. It takes about two weeks to get to get your order shipped to you and I knew there would be some alterations needed once I got the order. I tried my order on as soon as it arrived. The suit was ok, but as expected, needed some alterations and I was beginning to doubt whether the end product would be any better than getting on off-the-rack suit altered. The dress shirt seemed to me to be way off...gigantic. I went online to make an appointment for alterations and the first availability wasn't for another full week. I didn't want to wait that long so I called and found out they take walk-ins in the afternoon on weekdays. Since I have a flexible schedule I decided to force the issue and walked-in the next day. I patiently waited through a couple of appointments and was seen by the tailor after a couple of hours. She pinned up the suit pants, and jacket as well as the dress shirt. There were a lot of adjustments that needed to be done. She said it would be about 2-3 weeks to get the alterations back. It ended up being right at 3 weeks. I made an appt to pick up my items and try them on at the store. The suit looked pretty good. I still can't say it's any better a fit than an altered off-the-rack suit, but it looked good, so I went with it. The shirt was still off though. I thought the sleeves were too long although they tried to say it was good because you wanted to see some cuff below the suit sleeve and you still needed room to move your arms. It was also way too bulky in the chest area. Their tailor (a different one than did the pinning) said they couldn't take it in anymore without making it too tight around the shoulders. After I continued to complain, they came up with an adjustment they could make to the profile that would correct the issue but would require the shirt to be re-made. I said ok and since they were remaking the shirt asked them to shorten the sleeves a little bit more. So after 5 weeks, I had my suit, but still had to wait about 2 more weeks for the shirt. I got the shirt back today and while the fit is better, it still isn't what I expected from a custom shirt and I still think the sleeves are too long. The shirt now probably isn't worse than what I buy from the store, but after about 6-7 weeks and multiple trips to the showroom, I expected more. I might take it to an outside tailor to see if there's anything they suggest to improve it, but I'm done dealing with Indochino at this point. To be fair, I have no problems with anyone I dealt with at this location. Everyone was very nice and pleasant. I just think the Indochino system is fundamentally flawed and doesn't result in products that are any better than buying off the rack and getting alterations done in far less time. read more

I completed the purchase of a suit from Indochino a few days ago. It was the first suit I've acquired from Indochino, and my fifth suit overall. I've purchased three fully custom/bespoke suits so I have some experience with buying a suit. My previous experiences with buying fully custom-made suits were excellent. Indochino, as you're probably aware, is not full custom, but made-to-measure (MTM). MTM means that, instead of being made completely from scratch, the suit is usually made from mass-produced, pre-cut patterns. So, because of that, the price-point for MTM is usually lower than full custom, but higher than non-name brand off-the-rack. Also, because MTM is not fully custom, it's not likely to fit as well, but it should be close. A fully custom should fit you like a glove. The base price for a fully custom three-piece suit at most US clothiers, using a European, Super 110, four season-weight, wool and assembled in Asia, is around $1400. A three-piece suit from Indochino, using Australian, Super 100, wool woven into fabric and assembled in Asia is around $850. Super 100 wool is a little more coarse than Super 110, but it's fairly close in texture. I assume that Australian/Asian wool fabrics are comparable in quality to European, but I'm not an expert on that subject. Indochino says in their marketing literature that their suits are "custom." Legally, they're probably allowed to say that, but technically, as I've already explained, that's a little misleading. With a fully custom suit, you have control over every single detail in your suit's construction. That is not the case with Indochino MTM. With Indochino, you can decide on pick stitching, having a ticket pocket, lining colors, and the like. On other features you have much less or no control. For example, you have a choice of notched, peak, or shawl lapels for your suit jacket. You do not, however, have a choice over how wide they are, as Indochino has only one width available for each. This is actually a big deal, because lapel width, especially with notched lapels (usually used for single-breasted suits), should be proportional to the width of your face/head. The notched lapels for Indochino are a little on the narrow side, but not enough to be a deal breaker for me. As I was being measured for the suit coat, I mentioned to the service rep that I like my coat a little shorter, with minimal shoulder padding, and small arm holes. She said she would see what she could do. I got the impression that Indochino is not set up to make those three items fully customizable either, but they can be adjusted somewhat once you receive the suit and bring it back in for your free alterations. My purchase was of a charcoal, three piece suit under Indochino's 50% off Christmas sale, making it around $425. I received the suit in the mail a couple of weeks later. I was very disappointed. It didn't fit well at all. In fact, the fit was so bad that I wouldn't have been able to wear it as was. Indochino gives you 10 days to bring the suit back in for free alterations. Judging from the other reviews here, it's a common problem with this store that the suits initially don't fit very well. I suspect that the tailors in China are under contract with Indochino to get the suits delivered to the customer within two weeks, so in order to meet their obligation, they're shipping the suits out in haphazard fashion, putting speed over quality. If Indochino wants to do things that way, fine, but then they need to give people longer than 10 days to bring the suit in for alterations. Thirty days would be about right. I was not a happy camper when I took the suit back to Indochino a few days later for alterations and I thought they were headed for a one-star review here on Yelp! Fortunately, however, the situation was salvaged by Anna, the tailoring specialist at the Tyson's Indochino. She assured me that they could get everything fixed. She marked up the suit with me wearing it and said they would have it ready in 3-4 weeks. I wasn't in a rush, so that was fine. Upon receipt of my email notification that the suit was ready, I returned to the Tyson's Indochino and tried it on in the store with Anna standing by to make sure everything was good. The fit is not quite as good as my fully custom suits, namely, the length is a little longer than I usually get, it has more padding in the shoulders, the lapels are more narrow, and the arm holes are a little bigger. Nevertheless, for the price the suit meets my needs. I will be using the suit as my interview suit, so having it look a little more conservative is fine. I went to the Tyson's Indochino a total of three times during the purchase process. The first time I entered, someone immediately greeted me. The next two times, however, I was ignored until I approached one of the service reps and told them why I was there. Once they were aware of me, however, they were very attentive and helpful. read more

I was intrigued by this store. So, after having read about the company I took time out my day to visit. I walked in the store and there appeared to be only one salesperson. He was busy with another customer, but could've at least acknowledged that I was in the store. After about 10 - 15 minutes of not having anyone available to talk to me, I left the store and went to competitor Suit Supply, where they greeted me and had someone ready to assist me with my suit selections. Sad that Indochino has lost this customer who was interested in their product. Poor service will do it every time. read more

If I could give no stars I would. We have had several issues with suits and one in particular. Took the suit to this store to get altered letting them know the wedding was in two weeks. They ensured us that we would get the suit within 10 days. It has now been 13 days and they just shipped it out. Hoping we will receive it by the wedding. I also called them several times on weds after giving a few days for delayed delivery. They gave me the run around and ensured i would get a call back from a manager. Needless to say I never got a call. Called again on Thursday and they ensured the suit would be shipped. That still did not happen. They gave me a call today letting me know it was done with alternations , asking when I can come pick it up!?!? Basically they gave me the run around and have no idea how to respect a customer that just sent several thousand dollars on suits. Would and will not recommend this show room. indochino should consider closing this store down simply based on other reviews I have read here on yelp. Overall I would love to give them a -5 stars for lack of responsibility and blatant lies to customers. Update- indochino headquarters reached out and I spoke with Sarah in their leadership team. She addressed my issue and I am happy with the outcome note that this update is on the company and not the individual showroom. I still am very unhappy with how the handles the situation. read more

STAY AWAY. I went into the store to get fitted for a suit and pick out the options. When it arrived in the mail 2 weeks later, it was not even close to fitting. I had to go back into the store and get re-measured. 2 weeks later another suit came that was again way off. I went in another time and the person said the first two people screwed up and he had to completely redo the suit again. The third suit arrived and it was closer but I still couldn't tie my shoes in the jacket and I was busting out of the pants. I went back into the store again and was told that they couldn't remake the suit anymore. Because it had arrived while I was on vacation, I had missed the 10 day window to get alterations and I was stuck with it. Basically, I now have a $500 suit I can't wear. Thanks indochino... read more

THIS HAS TO BE THE WORSE PLACE TO BUY A SUIT! I went into this specific store 8 weeks ago to get measured for a suit and everything went well until the suit arrived at my home 4 weeks later...I could barely fit the suit on, so I took it back to the store and got measured again. 4 weeks later, I just received the suit today and it still doesn't fit!!!! I'm so glad I didn't have a wedding to go to or I would have been completely screwed! read more

I had a situation where I needed alterations on a suit (waited too long to bring it in) which were done right away!. The store manager Emely was busy at the time but she accommodated me within a few minutes. I really appreciate her sense of urgency and understanding, as I was a walk - in. I would recommend this store in Tysons Corner to every family member, friend and colleague I know. Excellent! read more

Custom tailor? More like custom screw up your measurements. Had to take my suits back 2 times and they still can't get it right. Avoid this location! I'm going to have to take it to a tailor shop to get them adjusted. read more

If I could give them zero stars I would. My suggestion would be to not waste your time here. Let's start with, there is a no refund policy. So you pay hundreds of dollars in full for a product which leaves you at their mercy. I knew this was a bad idea, but my boyfriend was so excited. The suit was delivered and the pants did not even slightly fit. He took them back to the store and they said that it would take 2 - 3 weeks, then 3 - 4 weeks and now 6 weeks. The store Manager has no empathy for correcting the problem, and frankly why would they, they have your money and their no refund policy. The store and customer service was wonderful, but, after that it's like throwing your money in a fire pit. Google the reviews and see for yourself. read more

My experience at Indochino was amazing. My guide style(Negin) was very professional and knowledgeable. She took my measurements, ordered my shirts all came back perfect. I took all of her business cards and handed him to my co-workers. So when in the area of Tyson's II please stop in at Indochino and ask for Negin. A true professional guide style. read more

I went suit shopping there with a friend and the store had a clean, classic layout and the staff was attentive and friendly.

Thank you to Emely Laitano at the Tysons Indochinos! Emely is great, I recommend you go ask for her. Got a few sport coats and she is good at helping pick the details too... read more

Easy scheduling online. Had a snow storm, the Team proactively called me to reschedule. In store, Jasmine was great, very attentive, detail oriented and focused on helping me make the best choices for my design. Great overall experience. read more

Thank you to James bressi and staff for their warm hospitality! I will definitely be back.

I do love the quality of suits and customer service there has always treated us well. Chris Tate has fine attention to detail and just does what the team asks of him to do. So I don't fault him for my suits shortcomings. However indochino needs to find a way for a quicker turn around for suit delivieries. Once they do arrive they are never to the customers liking. The reps always say "well we don't recommend this or that. We can only do a quarter inch here and there." Screw what you recommend. You should always adhere to what the customer wants. If Somebody wants a snug fitting suit, a pant leg to be thinner just Make it happen. There shouldn't be no ifs and or buts about it. We ordered a suit THE DAY THE STORE'S GRAND OPENING. 4 weeks to wait for perfection ? I'm fine with that! But then we had to send back because it didn't fit how we liked . Now it's September 14th and we still haven't received the suit from an order placed on July 22nd! That's obsurd! I expect that time frame for 100% bespoke suits not "made to measure." The time frame alone is why consumers will pick other suit makers like Spier and Mackay who will ship your suit out in no time. You can take it to a personal tailor of your chance and have it fit 10000% better than an indochino tailor and with a quicker turn around. Your price point is fine but this is what will kill you all in the long run I PROMISE. read more

I have over 12 suits from Indochino which I purchased all online. I visited the Tysons showroom twice. Once for new measurements for a new suit and a second time to have them make alterations to the suit since the suit did not fit to my liking. Both times the customer service was horrible. They kept trying to convince me to take my suit to another tailor because the alterations will take 6-8 weeks. They made me feel as if they were doing me a favor by taking my measurements and even being on their appointment list. I do not recommend the Tysons showroom. The customer service is horrible and the measurements are not at the level of a Master Tailor. I will continue to purchase my suits online. read more