The sat time we dined here was for my birthday, and it was nothing short of a disappointment. Per my previous review, the food is great and I decided to make reservations for my 17 anniversary. My wife and I showed up, and were promptly seated. That was the end of anything positive.
First, it took ten min to get water. Then our waitress, who was having a difficult time, finally took our order. That was an additional 15 min. By this time, I was out of water and asked for a refill as well as bread. This place is not McDonald's, and at 30-40 dollars a plate, the service should be impeccable. It was nothing short of a disaster. We finally got bread 45 min into the evening. In the mean time, we noticed that people seated after us were delivered their meals. We inquired and were told and I quote "we are having a meltdown in the kitchen. I have spoken to the manager and will get your order out next. In the mean time, the couple next to us who sat down some 20 min after us received their meal, and you guessed it, it was wrong. By this time, we were impatient and politely asked about the progress. The waitress reiterated there was an issue with the lobster ravioli and they were getting it out as we speak. I said thats great, but how does that affect Ahi tuna and fillet? She said "you did not order the lobster ravioli?" No, I ordered the scallops and she ordered the filet. Btw, when is out food coming?" right away, I will get right back to you. 15 more min pass, I had to find a water pitcher to get refills and actually played waiter to a few people around me. Finally, after 1.5 hours of this debacle, we gave up and walked out. On our way out, the greeter/sweater asked how wonderful things were. I told him it was an unmitigated disaster, and that this was the second time in a row where we experienced disorganization at a pace that was deplorable. I thanked him for ruining my anniversary, told him the whole story start to finish, and he looked mad and was angry, at me.
Do not waste your money. Farm and Table is far better, along with many other establishments. This place has no leadership and the waitstaff training is deplorable. I am shocked at how badly run the restaurant is, and why people return.
This was the second celebration dining experience that was ruined by an overpriced, under serviced, poorly led establishment. They need an overhaul in attitude and the idea of providing a product worthy of $40 per plate.
I will never go back, and strongly suggest,anyone reading this not go to the restaurant. There are far better establishments.
The sad thing is, by the time we left, it was close to nine pm. My wife cried as it was a challenging day capped off by this inept dining option. We left hungry, and upset, trying to find some way to salvage the evening. That was not to be, and due to the Indigo Crow's inability to provide incredible service which stems for the owners clear lack of consideration, ow will not be back and strongly suggest many other fine dining experiences that provide great food, a friendly staff, and a kitchen that is capable of handling the volume.
Overall, an unmitigated, epic, failure.
We had dinner on Dec. 21. We called and had a reservation which turned out to be a table right in the middle of the main walkway from the kitchen to the dining room. We turned it down and asked how long it would be to get a different table. Answer, 1 hour. The bar was empty so we sat there. The next couple came in, were offered the thoroughfare table, and decided to sit at the bar as well. They were told the wait would be 30 min just moments after we sat at the bar. The next couple came in, same story, except they were told 15 min. which turned out to be more like 5. In the mean time, three tables, which were "reserved" sat empty for more than an hour while we sat at the bar. Our servers were not adequate, and because we were at the bar, we did not have a single server. The treatment was disappointing to say the least. The owner, incidentally, was in the front with this happening.
On a positive note, the food was, as usual, great! The NY strip with green chile cream sauce is incredible, and the carrot cake made a great end to the dining portion. Had the service been at least consistent with each patron, this would easily be a 4.5 or 5. As it was, the food will get us to return, and I hope they can work the kinks out. read more