Thank You Greg! Long…read morestory short I was well taken care of beyond what I expected. Anything you need, you can trust this place. Thanks again!

I highly recommend this O'Reilly store for your auto parts and supply needs. I went there today…read morebecause my headlights were out and the assistant manager, Manny was extremely helpful. He went above and beyond to make sure I had safe working headlights. He was professional and courteous. I like doing business with people I trust and truly want to help. Manny was that guy. I have been to this store many times over the years and have never been disappointed.

Lloyd ROCKS! And so does Ethan G.! Some people are good at…read morecar stuff and some aren't. It's like a foreign language to me. My car showed me I had low key battery on both key fobs and I tried calling a local specialist, but they hung up. I called Auto Zone on Northwest Hwy.-I had been there during the D'Allas-ka event in January when it was snowing here, and they were super helpful, so I thought I would go back. Lloyd answered! A live human! Helpful, courteous, come on in! Lloyd makes it feel like Grapevine is Mayberry R.F.D. or Virgin River! I showed up and told Ethan G. I had called for car key fob batteries and he immediately went to work on it. Not pointing me towards the aisle, literally getting the batteries, cutting the pack open and installing them in under 5 minutes. It's not his job. He could've sold them to me and I would have spent the next two hours doing it (not kidding!) Ethan G. made my day. When I was leaving, Lloyd was in the parking lot, assisting another customer with something on his car, and he waved goodbye to me. Again, beyond the call of his job description to go outside and help someone out with an issue, but he was going way above and beyond, and it seems like this is his default. Thank you Lloyd, Ethan and the great people of Auto Zone Northwest Hwy!

That manager helped me and had such an attitude that I would prefer NOT to go back…read more Someone needs to explain to him that people who come Into his store are there for help not to be treated like 3rd rate trash. I personally have been in the auto parts industry for over 45 years and this person was rude, with zero empathy. I can't imagine why anyone would go in there after being treated so poorly.

Wonderful service at Grubbs Acura as always! I realized my…read morecar was only with 10% oil and made last minute call for A1 Service. Got in the time I want to and got my car ready in time. Love the service they continually provide for my Acura TLX. Thanks !

Service was absolutely unprofessional, they don't care for customers…read more Ask for an out the door price and they didn't wanted to give it. Talked too much with so much extra words to go around the bush instead of straight answers. We kept asking for deals and questions and the guy actually roll his eyes on me. 5 hrs there no progress, couldn't find the keys for the car advertised, the car was so dirty etc etc I could go in and in with the bad practices. Acura at Arlington vandergrift was way better customer service from sales man. And manager etc.

also a business owner in grapevine , highly recommend these guys . they did what they said they…read morewould do and more very impressed . top notch pearson plumbing. curtis pearson

From the owner: We have the best prices in town and can install same day depending on the product needed. read more

I have been needing wiper blades for several months for my Audi Q5, dropped into this store to see…read moreif they had ones to fit. Not only did they have them but they were on sale, yay! I asked Lane, the gentleman helping me if he would mind "popping" them on for me and he was more than happy to do so. Turns out this was not as easy as it looked, they are like a Lego project- took awhile to figure it out but he got it done and was so nice about it! I was very impressed how helpful he and the other employee there was! Thank you both so very much! Napa rocks!

This was about as easy as a car buying experience gets. Emad our salesman was extremely helpful and…read moreshowed us many options on the 2026 Honda Accord. My daughter and I visited to test drive a used car and ended leaving in a new '26 Accord. I'm very satisfied with the lease deal and have peace of mind my daughter's car will be taken care of for several years. Thank you Emad.

I had a very disappointing and unprofessional experience with this dealership and would not…read morerecommend them. I was shopping for a used Honda and from the start the process lacked transparency. I was initially given a quote sheet with no APR information and had to ask directly for the interest rate details. When financing was presented, I was pushed toward high-interest in-house options over long terms, while my pre-approved credit union financing was dismissed as "impossible," despite being an approved loan Throughout the process, I experienced repeated high-pressure sales tactics, including attempts to discourage outside financing, minimizing the value of an independent mechanic inspection, and creating false urgency by implying other buyers were actively interested in the vehicle. I was also asked to provide my mechanic's photos and documentation, which I found inappropriate. After I chose not to proceed, the dealership escalated contact attempts beyond normal customer communication, including contacting my employer using information I provided and reaching out to my manager in an attempt to get ahold of me. This was unnecessary and unprofessional. Overall, I did not feel the dealership operated with transparency, professionalism, or respect for the buyer's financing choices or boundaries.

The only one who has helped us at this terrible dealership is the service manager!!! He saw all of…read morethe problems we were having all of this time through sales , finance and even service and he made things right with his department!

This dealership has been my "go to" service department for the past 9 years with two vehicle…read moreservices. When I am traveling back and forth Houston /Irving I make plan for all services to be done at this dealership . I purchase a suv from them as well . Today, I visited the service center for an issue I recently encountered after work they did on my car, which my car was at the shop for 2 months . The engine start on/off stop working after I received my car from the service center for some engine works 3 months ago . I noticed the issue once I was out of town and within a week , I immediately called the service center and advised service manager JacksonH , he was pleasant and helpful , went through some remote diagnostics and advised me that it was an easy fix due to battery charge % showing a low charge and is covered under warranty ( since the battery is only 1 year old) . I did mentioned to him that I won't be back till the month of June . I got back in town last week , Today when I went in for this service , I was greeted by Trevor , extremely polite and helpful advisor , after talking to him and him taking to Jackson , he advised me the issue was not going to be covered under warranty. I don't know what was changed , although Jackson assured it would be covered . I I know for fact that the issue started after I received my car back , and definitely caused by their last engine service completed by the end of February which is also warrantied for another year. THIS DEALER HAS FAILED TO ASSUMED RESPONSIBILITY OF THEIR REPAIR QUALITY. THEY CAUSED THIS ISSUE AND SHOULD HAVE REPAIRED IT AT NO EXTRA CHARGE . I have been loyal customer of the Ford brand in general for many years and owned at 5 Ford brand purchases this far , Although , I am happy with the brand , I have decided to move away from using Grapevine Ford for purchase nor service works in the future and going to find a new Ford dealership that VALUES CUSTOMER LOYALTY , STAND BY THEIR WORD and BACKUP THE QUALITY OF THEIR WORK . Thank you ,

Great Experience at Grapevine Golf Cars North Lake Location Texas …read more Jackie Spivey was great sales person ,no pressure gave me all the facts about the different models & brands as well as parts availability. I purchased a Denago Rover XL 2025 ,after careful review.Great Cart solid powder coated aluminum frame big plus just like Club Car frame ,Denago has many features!!

The WORST customer service ever. Twice now we've looked at buying a $20k cart from this company and…read moretwice been disgusted at the attitude of their staff. First time was while they were at a Robson Ranch event and the fellow dismissed me and told me to have my husband come and speak to them rather than talk to me. Not only did that attitude belong in the early 1900s but I'm the financial source of funds for the cart so I don't need a husband to speak for me. Second time was today when we stopped in their Grapevine location, asked about a very specific four-forward on their site listed as available, were told they didn't have it and as we started to ask if they had another, the lady just picked up an inbound call and started talking to them rather than focusing on the customers literally standing in front of them. Their sense of entitlement and deep lack of respect for customers is absolutely the reason they are avoided by so many and have such a terrible reputation. Avoid at all costs until you want to be treated like dirt on the bottom of their shoe.

I had a great experience with Day at Park Place Lexus Grapevine. I absolutely love my NX 300!!!…read moreThank you, Day, for all of your kindness, patience, and wisdom. 10/10, would highly recommend.

Purchased two (2) vehicles from Amy Velasquez and absolutely impressed with her service and…read moreattention to taken care of our needs. She has gone above and beyond of our expectations and truly appreciate her help. Outside of selling the vehicles she has been a tremendous resource as well for servicing our car. Will need another vehicle soon and will be calling Amy again, HIGHLY RECOMMENDED!!!! Would give more stars if available!

This was my first experience with Concourse Auto Service. 5 stars all the way!…read more This was my first experience with needing a front end alignment and was driving down 26 and saw the exterior signing that they do alignments. So I went online and made an appointment and soon received confirmation of my appointment. Walking in for my appointment you are greeted in what I would call concierge type of engagement from the greeting, and engagement on my service. I sat in a nice waiting room and my service was completed within 30 minutes. They offer coffee, water comfortable furniture and TV of course. All the way around nice touch and super nice experience while getting the alignment that was greatly needed. Great value and great service, here.

Recently took my standard size SUV in for front brakes. Work was done within 24 hours and they did…read morea great job of keeping me updated. They quoted the price beforehand so I could approve it. $700 was a bit more than I was expecting, but this is the third time I've been in and I trust them. From the receptionist to the service manager, they are focused on taking care of business. I'll be back.