They do not honor their warranties. Terrible customer service. Truly felt scammed from this place…read more Do not do any business with them!

I have never written a review in my life, but this place was horrible. My mom took my water-damaged…read morephone here to be fixed and they originally charged us $180, which is not the issue. Following this, we returned to this shop about 15 times in the span of like 2 months because it had non stop issues. When we came in the first time, we asked for my phone to be completely fixed, yet were forced to come back because first, the charging port wasn't working. They tried to charge us $75 for a cheap charging port but eventually just agreed on $15. Next thing you know, they had to put 4 different ports in my phone on 4 separate occasions because my mic didn't work and I couldn't charge my phone. EVERY NEW PORT they put in my phone was just worse than the one I came to fix. however, i was willing to accept it bc they just kept gaslighting me and i was tired of wasting my time coming back. However my phone, after like another week(so now currently) is barely usable and completely blacks out and won't even turn on. me and my mom asked for a refund, and instead of a refund they said they would give us a "brand new" iphone 11 which was actually a scratched up refurbished phone, so we said no. we asked for our $195 after all the wasted time, gas, and headache just for my phone to immediately break down after they "fixed it" Btw Hamzah, the guy whose the manager, he said to me "we always warn out customers with water damage that issues can come up no matter if we fix it" WHICH ME AND MOM WERE NEVER EVEN WARNED OF, LIKE WHAT? so your warning us after we paid and came here a million times? On top of that he's like "well that's why you shouldn't dunk your phone in water" first of all, it fell in water, second of all, it shouldn't matter to you if i found this phone washing up the shore of the atlantic ocean u told me you can fix water damage so do your job. they only gave us $115 back, because they said the parts in my phone make up the rest of the cost. its a huge scam because you're basically charging me for parts i would have never paid for if i knew my phone wouldn't even be fixed.

My iPhone plummeted from my 4th story balcony. The front and back of the phone were severely…read moreshattered but surprisingly still useable. I wrapped it in Saran Wrap and put it back in my case to keep glass from going everywhere when I was on the phone. Decided to take it here instead of getting a new phone. Chris quickly greeted me, assessed the issues, gave me a quote and a time to come back. When I tell you that he hooked my phone up and that it looked and worked like it was BRAND NEW, please trust me! My phone was fixed about 6 months ago and I haven't had one issue. I HIGHLY RECOMMEND...THANKS, CHRIS!

The best customer service, hands down. If you need your phone repaired look no further. I've used…read moreDr. Gadget multiple times for repairs and each time the service has been great and repairs completed timely and perfectly. When a big name store told me I would have to ship my phone out for repair, instead of investigating further to find out the actual damage, I declined and came right to Dr. Gadget. Here, I was assisted quickly and the tech was able to identify the issue right away, saving me time and money. Highly recommend!

I didnt have any services done because they dont work on my phone.... but I did want to comment on…read morethe fact that they responded to my inquiry pretty quick. :)

Very rude associate on the phone. Hung up while i was asking questions…read more Attitude is crazy

They've been friendly, quick, and reliable in fixing anything from clogged charging ports to…read morecracked screens

Dropped off a PS5 because it was cutting off randomly. They had it for 3 days and couldn't recreate…read morethe issue....Needless to say, they still charged me a fee for what amounted to nothing. So, they returned it to me and the same day it cut off and never came back on.......I also had to make a second trip because they removed my stand and forgot to put it back on.....Weeks later, I simply purchased a new PS5 but keep the old one. Did some research and found that it might be experiencing a power supply issue. I ordered a new power supply and installed it........Fixed. This is a service they offer but when I mentioned it, they said it would cost additional money to be shipped out and had no timetable on when it would be completed. I fixed it in 30 minutes....The only positive, they were very polite...I just wish they were as knowledgeable as they were polite.

This was my second visit with little hope that they would be able to replace a laptop screen since…read morerepairs usually cost more than a new pc - I was wrong! They work sooooo fast both times my pc was done within an hour which never happens at any other shop. Ever

Andrew was frankly phenomenal. I had my Surface Pro 3 that I paid a lot of money for. Cracked…read morescreen. No longer supported by Microsoft. I wanted him to replace the screen and he ok ffered me a price. He then noticed the frame was bent. I not accepting the obvious at that moment,che told me the price to fix that, but his words were,vdocyou really wanna do that? Not much said, but it was very important to me because he knew the computer wasn't worth the cost to fix. that was invaluable. He has a client forever now.

I brought in my water damaged dead ipad . Tech Bench Advisor was able to revIve it , repair the…read moredamages, including rear camera at reasonable cost. Competent friendly service . I highly recommend this service.

My PS5 had water damage from a flood. I brought it in and he didn't make any promises but it is…read morecompletely fixed. Nick was very professional and quick. He fixed it the day I brought it in! I highly recommend. He is very knowledgeable and very good and explaining issues. Definitely the place to go if you need something fixed.

Made an extra trip to recycle my batteries and decided to also return my amazon packages , I…read morethought I was killing 2 birds at once. NOPE. First I could not understand the person at the front area. Finally I did understand him to learn they were not taking batteries. No where on the website did they say they were not taking batteries to recycle. I just hope my amazon packages get returned

I come here a couple of times a year when I need supplies for the office. They have a good…read moreselection of ink. I recommend coming in the morning before Portillo's is open because parking lot gets congested. To me, that's the only downfall of this location.

Dropped off my 2017 Macbook Pro due to the original battery dying on me. The owner replaced the…read morebattery for $125.00 and had it done within 24 hours. Highly recommend.

I came here to get my iPhone screen replaced because it was cracked. The owner John was very nice…read moreand offered a premium "real iPhone" screen for $100 more so all in all I paid almost $300. The phone immediately had issues so I went back the next day and he told me it's from the previous falls.. that there was nothing he did or could do. When I take it to Apple the phone clear as day says the display is unknown and can't be detected. Now because I have a third party screen Apple charged me $380 for a replacement. I should have gone to Apple in the first place. This did not save me any money. It cost me more time and money for this hassle.

VIP level of service! I, like others, made the mistake of dropping my iPhone without a case…read moreprotector. The back glass shattered into several pieces, so it had to be replaced. Apple quoted over $350 and required me to go to a local store, schedule an appointment, and wait for the repair. I could not interface with anyone at Apple, but had to click through multiple links. Meanwhile, I called New Era, and they messaged me back immediately, saying they would look into my request. They offered me a time that worked for MY schedule (within their working hours) and quoted $100 less than Apple. In addition, they offer pickup and drop-off! The owner messaged me himself and came to pick up my phone so I could keep my work-from-home meeting. Within an hour, I was at the store picking up my phone. Case repaired and no hidden fees, just the agreed-upon price! I would definitely use New Era again, but hopefully not too soon....

I had the misfortune of requiring a major screen repair on my phone after a fight broke out at a…read moreevent I was at. My phone was knocked off a table and landed straight on marble screen side down. There was total darkness on the screen as well as in my life. While I am not glued to my phone on social media, like most people, I do it a lot for making reservations, Yelp check-ins, emails and text messages to a few people. I do have a second phone, so all was completely loss, but this was my primary phone. As it was a Friday night, I reached out to a few places on Yelp and New Era was the only place that responded right away. The Doctor and I were scheduled to leave town the following week and I was trying to get the phone repair ASAP to take with me. Juan was very responsive and took care of me right away. The repair looked amazing with the screen working as intended. Unfortunately the damage was not just with the screen, but far more extensive than initally thought. Not sure what happened during that fall, but the phone would not stay connected to network, even though my second phone as well as The Doctor/Queen's were fine. I ended up needing another phone, which was needed as I wanted something smaller for going into my smaller Louis Vuittons. But the work that Juan did was amazing and fast, and the price was just right. I am going to take in my HP for a rehaul, just haven't had the time to do so yet. But I will be taking it as well as some other ones in for additional memory, etc. to improve the performance.

Staff very honest and considerate, never try to rip you off. waiting time and price are all…read moreacceptable.

Best prices around, and I tried to research a good deal before I made a decision (unfortunately…read moreBatteries Plus was my bad first decision- don't go there whatever you do!) The guy who helped me here was fast, kind, and informative. I'm coming back here when I inevitably shatter my phone screen again.