When we bought our Asko washer, they offered years 3 and 4 of an extended warranty for $75 per…read moreyear. When we tried to sign up, they said, "Wait, we're changing carriers, we'll call you." The call never came. When we called them, it turned out they had gotten out of the warranty business. When I asked them to indemnify us against problems for 2 years for $150, they didn't respond. I had expected old-world honor, but it did not materialize. Not a bad business, but not a notoriously honorable one either. Dr. GJ

New dishwasher installed in August. Atherton Appliance installer claimed one of the two braces…read morewas missing (we suspect he broke it) and I called at least 5 times to get a replacement, each time it was like a new call and nobody ever got back to me. It's December, no brace yet. Go elsewhere.

The best team of informed appliance team. I went in bought a range washer and dryer in under 40…read moremins at a very reasonable price. Everything was delivered and installed by ninjas on time fast and well executed. I will never shop a big box store again.

Milbrea appliance was on time and professional with the expertise in repairs to both new and older…read moreunits. The service technician named Ash was very thorough in his trouble shooting.

Upon purchasing a new Wolf range and oven from Friedmans Appliances, we were told that Riggs…read moreDistributing would be handling the installation. We had not previously worked with a company like Riggs Distributing, so we didn't know what to expect. On the day of delivery, Juan, Avril and Leo from Riggs Distributing showed up to remove our old range/oven and hood fan and install our new hood fan and Wolf range. Wow! We couldn't be more pleased with the quality of service we received. Their expertise, friendliness, cleanliness and instructions on how to use our new equipment were first class. We even learned how to clean the stainless steel (move the cleaning cloth with the grain of the stainless steel)! If our refrigerator and/or dishwasher need replacement, we now know who we want to install them: Riggs Distributing.

Riggs is no longer doing installation of any appliances. We were promised they would, we purchased…read morethrough the another company with the understanding that Riggs would install and now they aren't. Poor customer service and when you call they hang up. They won't even give recommendations. Go somewhere else!

The staff there is extremely helpful and a delight to work with. Delivery was prompt and…read moreprofessional.

Our old GE combo Microwave/Oven broke, so I had to look for a new appliance. I visited multiple…read moreappliance stores in the area, and chose AA Kitchen Appliance because they were the most helpful and responsive. Amy was fantastic to work with, helping us find the perfect replacement for our old oven that had run its course. Instead of a microwave, my wife wanted a combi-steam oven, and Amy helped us select a model based on the features and price range we wanted. It was a pleasure to work with her, and she was always quick to respond to any questions we had along the way. I can only recommend them highly based on our experience.

Ms. Maggie Kwok - Sincere Home Decor, South San Francisco CA…read more Our son Joe, who had made a purchase from Ms. Maggie Kwok of Sincere Home Décor in South San Francisco previously, introduced us to Maggie when we need remodel our kitchen cabinets.   Maggie is very sharp, friendly, responsive, has extensive knowledge of her products, communicates well in a clear and concise manner, and most of all, she is patient.  She is a pleasure to work with.   We had not remodeled a kitchen in 25 years and had lots and lots of questions.  She suggested different upgrades within the cabinets we selected. We incorporated many of her suggestions in our order and we are extremely pleased with the final outcome.   We highly recommend Ms. Maggie Kwok; she provides excellent service and we are thankful to have Maggie as our sales rep.   We have already recommended Maggie and Sincere Home Décor to our of our friends who is contemplating a kitchen remodel, and will happily recommend them to any and all folks remodeling their homes.

Sincere and Bao were recommended to us by our designer for new kitchen cabinets and I now know why!…read moreNobody provides his level of support and speed. He sent us layout options and revisions extremely quickly, turning on a dime to match the indecision of our first time experience. His solutions are both pragmatic and elegant which is very evident in their showroom. And, even though he moves quickly he never made us feel rushed as we explored many color and style options. We cannot thank Bao and Sincere enough for all their help and cannot wait till our next project!

Went in to check out their selection of faucets and tile, and see if by chance they had a limestone…read moresoaker tub and an acrylic tub I could touch - they did - great selection, and already the employee was over than where we previously purchased bathroom decorative plumbing supplies ... very happy to feel the materials and see them installed on various textures - definitely coming back here for final decisions and purchases

This is my 2nd time working with Eugene after my bathroom remodel a few years ago. The selection is…read morevaried and of top quality. The showroom is nothing compared to his extensive network and knowledge. He has taken the time to take me to suppliers in Hayward and puts forth his opinions and expertise but always leaves the final decision with you. He recommended an outstanding contractor which I ended up hiring and both of them working together was such an advantage. The fact that his business is one I could visit several times throughout the renovation, speak to only one person familiar with my needs was important to me. We would communicate over the phone sometimes at all hours. He was very dedicated and clearly loves his job. His prices were good and fair as well. Highly highly recommend! I should add that this project was a complete kitchen remodel.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read moreand intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided to replace it rather than repair it. I found San Jose Appliance Store through Craigslist, contacted Anthony, and arranged delivery of a used oven. The oven was delivered promptly, and my old oven was hauled away for an additional fee. Unfortunately, after installation, I discovered that the front burner would not ignite properly. When it did light, it often released gas into the kitchen first, creating what I believed to be a serious safety concern. To the company's credit, they sent a technician to inspect the stove. The technician was courteous, but the repair was unsuccessful. During the visit, brake cleaner was sprayed inside my kitchen, leaving strong fumes throughout the house. My wife and son both complained about the odor, and my son later developed a headache. A few days later, another repair attempt was made when a replacement part was brought to my home unannounced. Unfortunately, it was the wrong part. I then contacted GE directly and discovered that the serial number listed in the advertisement was incorrect. Once the correct information was identified, I learned the stove was also missing two racks and required a replacement handle. I ultimately spent about $150 replacing those items. I was also unable to obtain a proper invoice because I was mistakenly given another customer's paperwork. When I raised these concerns, I was told the stove had been sold "as is" despite the advertised 30-day warranty. I was also told the missing parts and defective burner were merely cosmetic issues and accused of "trying to demand money." To be clear, I never demanded money. I simply asked the company to provide the correct replacement part so the stove could be repaired safely and function as represented. That request was never fulfilled. Anthony briefly suggested a trade-in arrangement, but multiple messages later indicated that no exchange would take place. The only remaining option offered was another repair attempt, by which point I had lost confidence in the process. Adding to my frustration, I later discovered that the oven I paid to have hauled away was being advertised for resale on the company's website. At this point, I have purchased the necessary burner part myself and will hire a qualified technician to complete the repair. This has been an expensive lesson. I was not seeking a refund, discount, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty. Update: In response to the owner's reply, I would like to clarify a few points. My concerns remain unchanged. The oven was sold with a faulty burner, and despite two repair attempts, the issue was never resolved. I also did not "demand" money. I initially proposed a simple solution: that the business owner obtain the correct replacement part and ship it to me, which would have eliminated the need for any refund. When no effective resolution was provided, I purchased the correct part myself. This was not merely a cosmetic matter. The issue involved a burner that failed to ignite properly and allowed gas to accumulate before lighting, which I considered a legitimate safety concern. At this point, I no longer expect this business to honor its warranty when doing so is inconvenient or costly. My review is based solely on my personal experience. I encourage prospective customers to consider all available information, including both the owner's response and customer reviews, and make their own informed decision.

We were in need of a new oven since ours stopped working 3 months ago. Found this place on Facebook…read moremarket since we were on a budget for replacing our stove/oven. Went in today and Leslie was very helpful. We found a stove/oven with a glass top and Leslie worked with my budget to include delivery, install and take away of our old stove ALL within hours of when I came in the same day. I received a 90 day warranty and she assured me if anything went wrong before then, I could call her. Would definitely recommend SJ Appliance to anyone looking to purchase large, expensive Appliances yet on a budget. Thank you for Leslie and the team of delivery guys who were in and out in less than 15 minutes.

I have always thought Home Depot could be a fine place to take someone on a first date, provided…read moreneither person had any interest in a second date. It would be revealing. You could learn a great deal about a person in the aisle with the toilet seats. Some people become practical there. Some become philosophical. Some pretend not to see the padded ones. This is valuable information. You go in for a light bulb. This is how it always starts. A light bulb is innocent. A light bulb suggests maturity, responsibility, a small errand performed by a person whose life is under control. But I always feel slightly fraudulent in Home Depot, as if at any moment an employee will ask me to identify a flange and I will be escorted out past the riding mowers. The people around me seem to belong there. They move with confidence, carrying ten-foot lengths of Schedule 40 PVC, half-inch EMT conduit, pressure-treated two-by-sixes, boxes of Tapcon screws, five-gallon buckets of joint compound, and coils of PEX tubing with the calm authority of people who know what all of those things are for. I carry a light bulb I removed from home like evidence. I hold it up to the rows of soft white, daylight, dimmable, non-dimmable, A19, E26, 800-lumen possibilities, hoping one of them will recognize it as family. Then you pass the cabinet hardware and suddenly remember that every drawer pull in your kitchen was chosen by someone with no affection for you. You wander into paint and realize your walls are not beige, but sad. You look at faucets and begin to think your bathroom has been lying to you. The store has a way of exposing the limits of your adulthood. You may pay taxes, own furniture, and have opinions about insurance, but then you stand in front of wall anchors and realize you have been pretending for years. There are anchors for drywall, plaster, brick, concrete, hollow doors, and situations described only by weight limits and quiet menace. The genius of the San Mateo Home Depot is that it does not shame you. It simply presents evidence. Here are better hinges. Here are shelves that imply you might one day fold towels properly. Here are storage bins that suggest your closets could stop being legal incidents. The store is not selling lumber and grout and extension cords. It is selling the possibility that your house, and therefore perhaps your life, could be adjusted. I love it. I love the smell of cut wood and fertilizer. I love the paint samples with names that sound like retired racehorses. I love the garden section, where I briefly become a person who grows basil instead of buying it in a plastic coffin at the grocery store. Home Depot in San Mateo is wonderful in the way useful places are wonderful: unglamorous, forgiving, and full of people who can turn your vague description of "the little plastic thing under the sink" into an actual object you can take home.

Went in to return a few items, including a rug that I ordered online. The rug came with some spots…read morethat appeared to be a manufacturing defect. Called home depot customer service number and was told that I can just bring the rug back into the store, where a full refund would be issued along with a credit of some sort for the inconvenience. Brought the rug in and Courtney over at the return department saw the notes associated with my order, unfortunately it was not noted as to how much the credit would be. Courtney could have just given me the run around and not help me try get the credit that I was told over the phone. She went out of her way to ask her fellow peers and call customer support to get the credit that I was told over the phone. A thank you Courtney, Joseph and Olivia (store manager) for stepping in and going above and beyond to make sure that I'm a happy customer. It's individual such as these that makes a difference in customer service and what's sadly lacking in businesses and industries all across the board. They are role models and examples of what customer service should be!

Great selection on indoor plants. All were looking nice and healthy. Outdoor succulents in the…read moresmall two and four inch pots looked good too. Employee at check out was very friendly. They had the soil I was looking for in the small bag which is what I needed.

If I could give this place zero stars, I would, the customer service varied from apathetic to…read moreabysmal. The air conditioner that I bought for my daughter was covered in a dust blanket (every other place that I looked at said that the portable AC would have to be delivered either to the store or my house) and I had to ask an associate for a paper towel to wipe off my hand and the top of the unit. It's possible that people avoid coming here because the customer service is like an emery vampire) . It was a truly awful experience. I bought a portable air-conditioning unit for my very pregnant daughter in this very weird heat wave. Not employee asked me if I wanted help out to my car as a visibly disabled person, another customer literally saw me struggling and stopped his truck to help me load this into my car.

One of the cheapest price online for the range hood I wanted. Placed the order online and a person…read morecalled to confirm order. They responded to my e-mail asking for a delivery update and also e-mailed the tracking number when the item shipped.