Interior designer Mary Heet was a great help to us as we explored possibilities for living room…read morefurniture and decided on fabrics. She took the stress out of what could have been a very stressful task! We've always had success at PTS Furniture, and this time was no exception.

People looking for furniture do it when they are off work. Let's say a lot work 9-5. They'll look…read moreAFTER 5pm, same as real estate. There are some furniture stores ONLY open on weekends. This one appears closed after 4pm everyday. I'm not sure who their audience is but with a bad website and closed after 4...it certainly isn't us! Perhaps trade me jobs?

Vincent! All about Vincent! Learned the biz from his dad as a youngster and keeps it going decades…read morelater. Custom construction is done in their Hollywood factory's. Rare to find such caring, kind and helpful service. Anything you want made out of a gazillion styles and fabrics... incredible custom work. I believe the value is excellent since custom furniture isn't easy to find. We ordered furniture for our boat with fine leather fabric and sunbrella for dining cushions. Never have I seen such a huge selection of options. Highly recommended.

If you're looking for a great custom sofa this store is awesome and the service is great! Vincent…read morethe owner is accommodating & Vic in Sales gives great assistance & attention to detail. Great prices as well!

My husband and I have followed Arhaus for over 30 years. We bought our original furniture in Ohio…read morewhen attending a friend's wedding. We often wandered in the Thousand Oaks location at the mall and we recently ordered our couch, some coordinating pillows and chairs from this location. Our sales coordinator was Cameran who has excellent communication skills. He helped at every step of the way. We needed a lot of help as we rarely replace furniture and we also have three dogs- so it needed to be durable. He helped us coordinate our delivery, too. Our designer was Sarah - who is very talented. Cameran recommended her to help with materials and colors to go with our existing furniture and flooring. We ordered lamps for our daughter and son in law, too. Everything fits it like it was always there. We are very appreciative and highly recommend.

**Buyer Beware: When a Discount Isn't What It Seems**…read more After four years and over $20,000 spent furnishing our home through Arhaus at the Oaks Mall, we thought we knew what to expect. We trusted their quality, their service, and their pricing--until a recent purchase shattered that confidence. We spotted a beautiful floor sample bookcase marked at $4,800. It was offered at 80% off, which seemed like a steal. We paid $960 and arranged to pick it up ourselves. But when we arrived at the store, we noticed something odd: a second price tag on the bookcase itself listed the original price as $3,360. Confused, we asked the manager for clarification. Her explanation? They had *raised* the price of the floor model by $1,440--42.9%--to $4,800 *before* applying the discount. In other words, they inflated the price to make the discount look better. That meant our "deal" wasn't really a deal at all. Had they honored the actual price of $3,360, our 80% discount would have brought the total to $672--not $960. We weren't just disappointed. We felt misled. This wasn't about the $288 difference. It was about trust. About transparency. About a store manipulating pricing to create the illusion of value. And for loyal customers like us, it was a wake-up call. We've since decided to take our business elsewhere--to retailers like Crate & Barrel or Restoration Hardware, where pricing feels more honest and straightforward. So here's our message to fellow shoppers: **buyer beware.** If something feels off, ask questions. Check the tags. And don't assume loyalty guarantees fairness

Highly recommend The Sofa Guy! I inherited my grandma's 40-year-old dining chairs, and the seat…read morecushions were completely worn out. He rebuilt the padding and reupholstered them with fabric that stayed true to their original style while making them look fresh again. He really paid attention to the details and preserved their character. They're now comfortable, beautiful, and still feel like the same special pieces--just brought back to life. We're so happy with the results!

What an amazing experience! The staff is friendly and knowledgeable…read more Paul met our needs for our new space and it looks amazing! Will definitely be going back.

They have beautiful and unique quality furniture. If you can't find what you want at the other…read morestores you can have custom pieces made to order at reasonable prices. They have a designer Joi on staff. The owners Zazu and Laure are wonderful. We had them make our bedroom set, dining room table and chairs and our living room furniture!

I am in love with my custom sofa and my table with matching benches. Joi is amazing at helping…read moredesign a room (colors, fabrics and wood stains) You pay for her to come out to your house. She measures and all! Then Padavo credits her fee towards your purchase. How can you go wrong?! Zazu makes sure the delivery and setup is perfect. Top notch quality and service! This is my 2nd set of furniture. The last table and sofa lasted over 15 years. I only got rid of it because I needed to update my decor. Was still in perfect shape. No junk furniture here! Thanks again Padavo!

We just bought our DREAM chair from Ookkuu. I feel so lucky to have stumbled upon this gem! The…read moreowners are so great, and helped us with every part of the process. We stopped by numerous times to sit in a few different chairs and to finally decide which one we wanted to purchase. It's being hand crafted in Japan as I write this! Both my husband and I fell in love with Japanese design and craftsmanship a few years ago on our first trip to Japan. Since then, we've been drawn to various Japanese shops and stores around LA. There are a couple great shops for housewares around southern California - but we never found a shop that carried Japanese made furniture. My husband happened upon Ookkuu's website while looking for lighting - and we were shocked to find that they carried a number of items by famous Japanese architects and industrial designers that we'd never imagined we'd find in the states. We're lucky to have this shop in South Pasadena - I don't think there's a shop like it elsewhere in the states. Their showroom is on the second floor of an office building, don't be fooled - they love walk-ins! The showroom is small - but they carry quite a few of the items from their website. It's amazing what they can fit in there. It's definitely worth a visit to see these pieces in person. They also have a few small items like glassware, incense, plates and paper lanterns. They get new pieces in pretty regularly - so it's nice to go back often. Can't say enough great things - we'll be back when we decide to make our next purchase!

Classy, innovative, MCM inspired beauties live in this little hidden showroom. Each piece of…read morefurniture was designed and crafted in Japan. Alison and Hubert, who clearly spent much of their lives in Japan, are incredibly gracious and obviously passionate about their products and clients. These two truly went above and beyond customer service to help me. Don't be deterred by the "create an account" on their site. It turned into an interesting way for them to know who I was before visiting, plus it let me preview all of the prices. It feels so wonderful to know that people who care so much about quality and functional design are actually within reach. ;)

Stopped in Homegoods to look at wine racks and paintings while I was out. The store had some great…read morevalues and I bought a very nice lamp The customer service was excellent as well. Huge selection of many home decor and practical use items. Highly recommended

This HomeGoods has a variety of items. Many holiday and home essentials. Anything from rugs,…read moredinnerware pillows you name it very reasonable prices and a great shopping experience.

Let's face it, most people love RH. Their furniture is stunning! The customer service I received…read morerecently was outstanding. Thank you Ashlyn! I just moved, but I'm still local. I used to receive the RH furniture books. I love them. I called and spoke with Ashlyn, and she asked me for my new address. She changed it in the system for me. Not only did she change my address, she went above and beyond by sending me a few furniture books to my new address in a box. She even wrote a sweet letter. Ashlyn, thank you for your kindness and superb customer service! I hope to make it in store soon!

We needed some furniture for our living room. We did a ton of shopping online. However, there's…read morenothing like seeing the furniture in person. We drove to the RH Thousand Oaks store hoping to see a couple of pieces that looked like they would be a good fit from the photos posted online. On walking in we were greeted by Anna, a design consultant. She was extremely helpful in showing us the pieces that we had identified online. However, after we showed her a photograph of the room we will put it in, she came up with a couple of suggestions that were even better than the pieces we had come in to see. Yes, the furniture at restoration Hardware is on the pricey side. But the design and the quality of the pieces appear to be worth it.

Audrey's store is beautiful.. She is incredibly talented... bends over backwards to help make sure…read moreyou get exactly what you want..she comes up with the great creative ideas and has the best prices.. I will be going back again and again such a delightful experience!!

I love this store! Audrey the owner is delightful and very…read morepersonable. She helped a friend of mine in great need to sell her furniture at top dollar in a very short amount of time. Everything she has in her store is hand-picked and beautiful. Audrey does interior design, Estate sales and gives customers the best prices. She hooked me up with a beautiful dining room set after minutes in her store. Stop in -you won't regret it!

Appears to be out of business. Store is dark, website is gone and phone disconnected.read more

Sold 2 bed frames for me. I also bought a China cabinet from Monique. Good quality products and…read moreprofessional service. i will be going back to get a 2-draer file cabinet.