If you're looking for some unique, handcrafted gifts for friends and family, or even to treat…read moreyourself, you've got to stop into this local hidden gem! They offer wonderful soy candles in a variety of scents, and even switch up the containers to match with the season and holiday. They also display items like blankets, jewelry, and cowboy hats (just to name a few) with one-of-kind artwork from local artisans. The owner is incredible sweet and friendly and helped me find what some truly special gifts. Will be back VERY soon!!

Service is really great and owners are very nice and friendly. They have a wide selection of…read morecandles.

Everytime I come here, I always get exceptional customer service. The employees are friendly,…read morehelpful, and knowledgeable. They have a wide selection of Disney adult theme items from backpacks, clothing, and accesorios. They also have a variety of other genres like horror, anime, movies, cartoons, etc... They have quality items, the store is well organized, there's plenty of space for my walker, and it's a friendly environment.

WAAH! Love it here! So much fun anime and Disney merchandise, snacks you can snag, pins, and more!…read moreWhat is exceptional, I've found, is the staff, especially at this location! I love coming here each time I visit the Oaks mall! Each time I've visited, the customer service is amazing and the workers are so kind, and engaging and helpful! Totally recommend coming here! Keep at it!

Ordered a sympathy floral arrangement from Angela's and wow.....did it exceed my expectations!!!…read morethe arrangement was so beautiful, gorgeous, and quite breathtaking. Shannon was so sweet and easy to work with. thank you so much for not just the wonderful service but for genuine love and care in your floral creations. definitely recommend this business and amazing customer service!! A+++++ Thank you!

I sent an arrangement of florist choice to my daughter. They were beautiful and fresh. I will order…read moreagain and again

the mall is great and all, but i have one complaint. so i counted the seconds for each ad displayed…read moreon the big screen, and each one was thirty seconds but the iphone 17 pro ad was 35 seconds. this is a problem that shoukd be fixed asap. i love this mall though

I am writing to file a formal complaint regarding my family's experience at the Build-A-Bear…read moreWorkshop at The Oaks Mall. My four-year-old son and I visited the store to celebrate his birthday, a tradition we have enjoyed every year since his first birthday. What should have been a joyful surprise became one of the most disappointing customer service experiences I have ever had. When we entered the store, the first sales associate asked when my son's birthday was. I explained that his birthday was June 29 and that we were still within a month of his birthday. She responded, "As long as it's in the month of July." I explained that it was within the past month, and she immediately told me that was not allowed and that I would have to pay full price for the birthday bear. I politely asked, "You can't just honor it?" She walked away to speak with someone I presume was the manager. When she returned, she told me they would honor the $4 birthday bear, gestured toward the eligible bears, turned around, and walked away. She never came back. My four-year-old son stood there waiting, excited for what was supposed to be a birthday surprise. We were left standing without any assistance until another sales associate finished helping another customer. I finally had to ask, "So, is someone going to help us?" The second associate looked confused, looked around for the first employee, and then stepped in to help us. I want to recognize that this second associate was exceptional. She immediately made my son feel special by giving him a birthday badge and enthusiastically celebrating his birthday. The associate who stuffed his bear was also warm, patient, and kind. Their professionalism helped salvage part of the experience, and I am grateful for the care they showed my son. By that point, the excitement surrounding the birthday bear had disappeared. I no longer wanted to continue discussing the promotion after the way we had been treated. Instead, I let my son choose a full-price Chase bear because I wanted to preserve what remained of his birthday celebration. As we were finishing our visit, the original sales associate returned and asked the other employee whether she had collected our name and email "for the birthday bear," despite clearly seeing that my son had selected a full-price Chase bear instead. She continued questioning the other employee while glaring at us. Her demeanor throughout our visit was hostile, dismissive, and unwelcoming. I left the store feeling embarrassed, humiliated, and deeply saddened. What troubles me most is that I watched other families receive warm, attentive, and courteous service while my family was treated differently from the moment we entered the store. Based on the totality of this interaction, I believe we were subjected to discriminatory treatment. While I cannot know the employee's personal motivations, I know how my family was treated, and it stood in stark contrast to the treatment other customers received. As a Black mother, I should not have to wonder whether my race influenced the level of respect and service my son and I received during what should have been a joyful milestone. This annual Build-A-Bear visit is more than a shopping trip. It is one of our family's birthday traditions. Since my son's first birthday, we have celebrated by making his birthday bear together. Those memories are incredibly special to us. This year, one employee's conduct overshadowed what should have been another cherished memory. I am requesting the following: A thorough investigation into this incident, including interviews with the employees who worked that day and a review of any available surveillance footage. Appropriate accountability for the employee whose conduct resulted in this experience. A written apology from Build-A-Bear acknowledging the way my family was treated. Confirmation of the steps Build-A-Bear will take to reinforce its commitment to equitable, respectful customer service for every guest. I chose Build-A-Bear because your company represents joy, inclusion, and creating lasting memories for children. My son deserved to feel celebrated on his birthday. Instead, he witnessed his mother being dismissed and ignored during what should have been a happy occasion. I hope Build-A-Bear will take this complaint seriously and respond in a manner that reflects the values your company publicly embraces. I look forward to hearing from you regarding the outcome of your investigation.

My daughter loves speciality toys and products with an anime theme and this is her favorite store…read morefor these type of items. We visited this store the other day to look around for something new. One thing I've noticed about the store is that their inventory turns over fairly quickly and in some cases once it's gone (from the store) it never comes back. It's a specialty store...some of the items they sell can't be located anywhere else (except a sister store in some other city) so you can imagine that prices (for these items ) are all over the place.

A K-pop store at the Oaks?! Yes!!…read more Such a nice surprise on the second level. As soon as you go up the stairs this spacious store welcomes you on the left hand side. I went to check it out when the cute cuts outs of the cartoon BTS greeted me. I controlled myself from squealing because the bestie was with me and I pretty much dragged her in, then I was able to fully take in the vastness of their BT21 merchandise. Happy Army. Pens, pencils, pillows, tote bags, key chains, white out, lanyards, stuffies, on and on. Even though it's mostly BTS merch, in the back, they also have other K-pop goodies. As if this wasn't enough, BTS was playing in the background. If you have a K-pop fan in your life bring them here or get some stuff for them. Don't forget the photo op with the group cut out boards. OT7 love!!!!

Great store so glad that there's one locally now! Albums are priced reasonably and they have many…read moredifferent group albums available. They even have some magazines!! The only downside is I feel like I'm getting thrown in the face with everything bts which was new for me.

I came here to buy a wedding card. I found the wedding section and noticed two very nice cards. A…read morepolite associate came over and asked what I was looking for. When I said I wanted a unique card, she suggested the store's signature section, where she promptly helped me find an amazing card. Thank you, Hallmark. I'm glad you're here. P.S. The name of the Hallmark store at this address is Trudy's Hallmark Shop.

The stores closing hours are 9pm. This photo was taken at 8:45pm. The doors were locked as the…read moreemployees stood there talking and ignoring me at the door. I guess the store hours are just a suggestion.

I don't usually leave reviews, but I feel like this needs to be said about the Five Below on…read moreMoorpark Road in Thousand Oaks. I recently came in for a return/exchange and was helped by Zach, who was honestly amazing. He was very sweet, patient, and provided excellent customer service. You can tell he genuinely cares about helping customers and was doing everything he could to make the transaction smooth. If I ever come back to this location, it would be because of him. Unfortunately, the experience was completely overshadowed by the store manager, Deanne. During my visit, she repeatedly spoke to Zach in a very rude and condescending way, raising her voice and constantly asking "what are you doing?" instead of offering any help or guidance. It was uncomfortable to watch and felt like clear harassment toward an employee who was simply trying to do his job well. This isn't the first time I've noticed issues here. On multiple visits, I've seen her being rude to both employees and customers. She's often on her phone, and the conversations clearly sound personal--like talking to friends about personal issues--rather than anything work-related. She also doesn't appear to actively help on the floor and doesn't wear anything that clearly identifies her as staff. It's really disappointing because employees like Zach deserve a supportive and respectful work environment. While the staff can be great, the management makes this location uncomfortable to shop in. I truly hope something is done to address this.

Nice clean store with great customer service. A lot of unique fun items at a discounted price. Huge…read moreselection and great value.

Variety and candy selection 5/5, truly. This shop unmatched when it comes to a wide selection of…read morecandies, typical "types" of candies are in bins which you can purchase by weight. There are also more niche and novel candies (some from around the world) that are packaged for purchase. About 4/5 years ago, I would come to this location every time I was at the mall. But recently, they are getting more strict with their samples (assuming it's because people sometimes just eat a bunch without buying anything). The service was great from what I saw, at least one employee helping at the counter and sometimes another roaming the floor to help. I ended up purchasing the specialty chocolate variety box and each truffle/chocolate was AMAZING. But for about $3-4 EACH, I probably wont be getting them often. The set up of the shop is really cute and organized well, easy to navigate and I love how each section is separated (gummy bears, chocolates, sour candy, etc.).

Love just LOVE this place. The mall is deserted at this point, but I love this candy shop and come…read moreback here continually. They have so many amazing things to try and always have favorites, the rice crispy treats are insane. Gifts, holidays, goodies for yourself. They have it all and I recommend this business and see you there!

What a gorgeous place! Beautiful furniture, great quality & darling accessories for very reasonable…read moreprices. The owners, Brendan & Judy Ripley are amazing people and are extremely helpful. Judy will even come to your house and design for you by the hour! They also deliver for a small nominal fee. If you love Chip & Joanna Gaines then this the place for you to shop! This is my favorite home store by far!!!!

Struggling with how to write this review. I was looking forward to checking out this shop, but…read moreleft feeling disappointed. They are low on stock, and I heard the owner mention to other shoppers that they've had a hard time getting merchandise in from suppliers. Apparently, due to COVID-19, they are back ordered on many items. What they did have was very appealingly displayed, so kudos for that. Many items, like wall art, are larger, so you'd need a sufficient space to devote to them. As befitting bigger pieces, expect prices to go with the size. What didn't go well for me was a lack of greeting or acknowledgement. Both my husband and I felt invisible in the shop. There were other guests browsing, but it felt like only one family was worthy of attention. It was a vibe, actually. I didn't feel welcome, like I had stepped into a party uninvited. I realize that small businesses have been to hell and back over the past year, which is why I hate to write this critique of the experience. It's meant to offer insight into what would make me hesitate to return. I do wish them well, and hope our visit falling flat was just bad luck of the moment.