Their website stated that they have fabric home theater seating rated for 400lbs, however, when I…read morestopped in the store the sales lady stated that the best built seating that they have is rated for 250 - 300lbs. Quality furniture is not made for 400lbs. when I asked her for the highest quality fabric recliner that they sell she showed me a low back italian leather sectional stating how much better leather is and that I truly do not want fabric as fabric wears out quickly and is poor quality. This is when I left and looked on the internet for a store that could order me the 400lb theater seating that I am looking for.

Interior designer Mary Heet was a great help to us as we explored possibilities for living room…read morefurniture and decided on fabrics. She took the stress out of what could have been a very stressful task! We've always had success at PTS Furniture, and this time was no exception.

Vincent! All about Vincent! Learned the biz from his dad as a youngster and keeps it going decades…read morelater. Custom construction is done in their Hollywood factory's. Rare to find such caring, kind and helpful service. Anything you want made out of a gazillion styles and fabrics... incredible custom work. I believe the value is excellent since custom furniture isn't easy to find. We ordered furniture for our boat with fine leather fabric and sunbrella for dining cushions. Never have I seen such a huge selection of options. Highly recommended.

If you're looking for a great custom sofa this store is awesome and the service is great! Vincent…read morethe owner is accommodating & Vic in Sales gives great assistance & attention to detail. Great prices as well!

Buyer beware. My premium outdoor sectional arrived defective, and the replacement had the exact…read moresame defects. The product issues were frustrating, but the customer service was even more disappointing. Communication was inconsistent, there were repeated invoicing and refund errors, and I spent months trying to resolve problems that should never have existed. For a luxury furniture retailer, I expected accountability and attention to detail. Instead, I was left with a stressful and exhausting experience that I cannot recommend.

Horrible service. I wrote asking for repair ideas about a mark we found on our dining table. I…read moreacknowledged that we hadn't noticed it upon delivery and we weren't expecting coverage. They then had me spend two days sending photos and videos because they said they might cover it. And then they sent me a message saying they wouldn't cover it due to how long it had been since purchase. Completely unnecessary calls emails photos and videos going back and forth. Why get our hopes up when the final answer was known from the outset and was even what I actually expected?! Following dumb processes and wasting customer's time: and they lost a repeat high revenue customer over it. Stay away from them.

Highly recommend The Sofa Guy! I inherited my grandma's 40-year-old dining chairs, and the seat…read morecushions were completely worn out. He rebuilt the padding and reupholstered them with fabric that stayed true to their original style while making them look fresh again. He really paid attention to the details and preserved their character. They're now comfortable, beautiful, and still feel like the same special pieces--just brought back to life. We're so happy with the results!

What an amazing experience! The staff is friendly and knowledgeable…read more Paul met our needs for our new space and it looks amazing! Will definitely be going back.

We worked with Padavo to build this custom cabinetry in our home. We had been considering measuring…read moreourselves and ordering custom cabinets from IKEA but I am so glad I saw the Padavo store in Thousand Oaks and went in see what they had to say, what we ended up with is 100 times better. From the start Zazu was super helpful and knowledgeable. He understood us when we discussed the project and the finished cabinets are exactly what we wanted. The work was done incredibly well and looks very upscale and nice, a big step above other, cheaper furniture we have had in the past. It did take a while for the piece to be constructed, but once it was done the installation was done within a day. The carpenter, Sal, who did the initial measuring and then the installation was kind, neat and did an amazing job. A few months after the installation we damaged the counter top and Sal came and took the piece away, repaired it and reinstalled it like new. The price was fair and the piece is a great addition to our home. I would absolutely recommend Padavo for custom furniture and would use them in the future.

They have beautiful and unique quality furniture. If you can't find what you want at the other…read morestores you can have custom pieces made to order at reasonable prices. They have a designer Joi on staff. The owners Zazu and Laure are wonderful. We had them make our bedroom set, dining room table and chairs and our living room furniture!

Stopped in Homegoods to look at wine racks and paintings while I was out. The store had some great…read morevalues and I bought a very nice lamp The customer service was excellent as well. Huge selection of many home decor and practical use items. Highly recommended

Recently I put into consideration wondering if corporations hire employees that are seriously…read moredevoted to their job, or if they hire them just because they are in an employee crisis. Yesterday, I went to this location, and the selection of decoration was satisfying. When i went to pay for my items, the employee, Stephanie, was very blunt. I tapped my card, and forgot to put my pin, and she demanded i finish the process so I could receive my receipt. I also noticed that there was a decoration that someone had returned, and I ask Stephanie if she could hand me the decoration, and she made the manager hand me the item. When I declined the decoration, the manager politely took the item back. Shortly after, someone dropped a glass plate, and she, again, demanded they move out of the way so that she could clean up the shattered glass. Clearly, she was very impolite.

Let's face it, most people love RH. Their furniture is stunning! The customer service I received…read morerecently was outstanding. Thank you Ashlyn! I just moved, but I'm still local. I used to receive the RH furniture books. I love them. I called and spoke with Ashlyn, and she asked me for my new address. She changed it in the system for me. Not only did she change my address, she went above and beyond by sending me a few furniture books to my new address in a box. She even wrote a sweet letter. Ashlyn, thank you for your kindness and superb customer service! I hope to make it in store soon!

We needed some furniture for our living room. We did a ton of shopping online. However, there's…read morenothing like seeing the furniture in person. We drove to the RH Thousand Oaks store hoping to see a couple of pieces that looked like they would be a good fit from the photos posted online. On walking in we were greeted by Anna, a design consultant. She was extremely helpful in showing us the pieces that we had identified online. However, after we showed her a photograph of the room we will put it in, she came up with a couple of suggestions that were even better than the pieces we had come in to see. Yes, the furniture at restoration Hardware is on the pricey side. But the design and the quality of the pieces appear to be worth it.

Audrey's store is beautiful.. She is incredibly talented... bends over backwards to help make sure…read moreyou get exactly what you want..she comes up with the great creative ideas and has the best prices.. I will be going back again and again such a delightful experience!!

I love this store! Audrey the owner is delightful and very…read morepersonable. She helped a friend of mine in great need to sell her furniture at top dollar in a very short amount of time. Everything she has in her store is hand-picked and beautiful. Audrey does interior design, Estate sales and gives customers the best prices. She hooked me up with a beautiful dining room set after minutes in her store. Stop in -you won't regret it!

Appears to be out of business. Store is dark, website is gone and phone disconnected.read more

Sold 2 bed frames for me. I also bought a China cabinet from Monique. Good quality products and…read moreprofessional service. i will be going back to get a 2-draer file cabinet.

HORRIBLE!!! I bought a couch and it was confirmed it was returnable and refundable. I could not try…read moreit out because it was not on display anywhere near me. The couch arrived and was not comfortable. I called and was assured it was returnable and refundable once again. They picked it up, no problem. Then I was given $4700 STORE CREDIT! I don't even shop in Pottery Barn. It was a one off I found a couch there. I don't want $4700 store credit there and they said they didn't have to give me anything because the couch was not refundable in the first place and was a special order. Wrong! It comes in one size and one color and if I was given misinformation by their representatives, they can look at the recorded call and return my money. Beware. They lie.

I was in Monday evening visiting the store bc its been awhile. When I made my way to the back of…read morethe store I sat on a few chairs. While doing this, I was greeted by "Ban" a nice older red headed lady. I cant remember the last time a salesperson was that welcoming and nice. I don't know if she was the owner, but I didn't want to ruin the moment by asking her. I was there with a family member, and she seemed thrilled to see us. She asked us to stay as long as we wanted. Never in my 50 years of being alive has any salesperson ever asked me to hangout and enjoy the store. It was so refreshing to experience this moment, I felt the need to post it on this site. Thank you Ban!