I love Ikea but this is the worst Ikea location I've ever visited. Poor staff and maybe the worst customer service I've ever received from any company. This location gives Ikea a bad name and it really bums me out. Below someone wrote "I don't know why anyone would look up a review of Ikea on Yelp. They have a pretty well defined brand and people are aware of them." Yes, the BRAND is very well defined, but this particular location does not go hand in hand with the original intentions of the brand. Baaasically an item I wanted was out of stock, and I kept going to try to pick it up because I was told it was in stock. Employees acted like they could have cared less every time I seeked help. It took nearly two months to get the item. I emailed Ikea and they never emailed me back...phone calls were seldomly returned...yeah. read more

Although most of us complain, most of can't stop coming back to Ikea. And If the ferry rides weren't so enjoyable then i'd probably think twice about making the commute. Personal Note: Avoid Ikea on the weekend; go during the week. That's right, a weekend trip might be your trip from hell and induce anxiety. One the weekends Ikea is filled with everyone and their parents shopping for their first NYC apartment, trust me, I know, you know, and anyone who has reviews Ikea knows. If you go during the week, you can pay $5 for a round trip ferry ride to Ikea and it's a nice 15-20 minute ride and you get to see some of Brooklyn, Governors Island, and the Statue of Liberty. You can the redeem the price you paid for your ticket at checkout and you get that amount taken off your purchase. On the downside of the ferry, they only allow you to bring back what fits in your Ikea back or what you can carry that is not large. Make sure you check out the restaurant at Ikea while you're there. They food is inexpensive and it's not too bad. I'll probably help clam your nerves if you go on the weekend. If you do purchase something large you can either rent a vehicle and transport it yourself or you can pay to have it shipped which it's too bad if you have the time to wait around for it to be delivered and are willing to deal with any problems that might occur (for me they couldn't find my purchases so I had to wait an extra day). How to have a successful trip to Ikea: -Make a list -Take a Xanax -Go with a friend (if you can get someone to go) -Have a bite at the restraunt -Get in and get out read more

I wish I could give ZERO stars. This is a miserable place with miserable people working there. I WISH someone would have told me and saved me the headache of buying anything from this god forsaken place. First of all, this is no trip you can do in a few hours. IKEA ensures you will WASTE your entire day at this store standing in many lines and wanting to blow your brains out. Then, after scheduling delivery with a SIX HOUR time window (what is this 1992?) my delivery people never showed up and never even called. Cue me calling Customer service and guess what the line is completely dead?? So I called again the next day. After 2 hours on hold, I finally got through to someone who helped me reschedule but guess what they will only refund me $39?????? Now it's the day of my reschedule. I called THREE times to ensure my couch would be delivered that day. Guess what happened????? My couch never showed up. I hate this place. I really really do. Please save yourselves!!!! Take your business elsewhere!!!!!!! BEWARE of EVIL IKEA!!!!!!!!!! read more

The store itself is fine, the merchandise was fine. My review is for the horrible, unbelievable, ridiculously awful customer service. It's by far the worst IKEA ever, in terms of service. I bought some shelves here, but since there were no prices around them, I thought they a lot cheaper than they actually were. So I decided to return and then go back for the cheaper ones. Big mistake. I ended up waiting for like 40 minutes in the return section, even though there were only a handful of people waiting to return their items. The employees must've been hand selected by the worst Ross Dress for Less... or maybe they were former DMV workers, because they didn't care that there was only one register open while they walked back and forth to the back, appearing as if they had stuff to do. YOUR JOB IS TO HELP CUSTOMERS RETURN STUFF. I was so irritated. At one point, this woman, I swear she was up there for-ever, speaking to the manager who kept explaining the same thing to her over and over. Instead of the worker saying, "May I help the next customer," they proceeded to GATHER AROUND THE REGISTER to listen in on what was going on. I couldn't believe it! In general, it was hard to find someone at the store to help you... they are strategically good at disappearing and weaving around the store, avoiding customers at every turn. Will never go back. Next time I'm going to Jersey. read more

1) Negative stars for home delivery if Possible. I thought purchasing merchandise from the store was the worst thing possible but I could not have been more wrong. The home delivery customer service is complete BS, literally the worst customer service I have ever ever EVER experienced!! I was supposed to get furniture I ordered 2 months ago & they come with pieces missing. I have called over 6x & emailed them only to have my emails be ignored and phone calls be met with confusion from each representative that I talked to. (The shortest wait time of the phone calls being 1 hour+) Of course each of them have no clue what I am talking about and I still have yet to see my table. If I ever have to think about dealing with them EVER AGAIN I will throw up, NEVER purchasing anything from IKEA again!! Save yourself the time & money and avoid this misery read more

I can't. I just can't. Being a former antiques dealer with a speciality in mid century modern design, I appreciate modern and sleek good design. Part of being good design is not just looks but functionality and quality. The latter two is where Ikea falls gravely short. Yes, Ikea equals cool, cheap design. Emphasis on cheap. But do you really want something that all your neighbors have? Save up. Buy less and get pieces that will really stand up to time and make your place unique. And customer service? It's hit or miss. I accidentally dropped a glass vase out of the poorly made bags. I looked around to alert an employee. Nowhere to be found. I briskly walked over to the next section and found an employee. I told him about the broken glass and he says there should be someone in that dept to take care of it. I said there wasn't and that's why I'm telling you. He turns his back on me instead of paging out to someone. Not only was this crappy customer service, but it's downright dangerous. Someone could have easily cut themselves if they didn't see the glass. It was a good 10-15 minutes until someone cleaned it up. And that's only because an employee accidentally stepped on the broken glass (see?), looked down and saw it. So no for furniture. An okay for accessories if you go on a weekday. A big fat no for employees helping out. read more

I have a so terrible experience for IKEA's delivery service. Order the service on Aug 23rd, we can not receive our furniture until now. Delivery company, XPO, cancel our order for three times, no any notification. Asked for reason, no any feedback. Is it service of international company? Terrible! read more

Ikea Brooklyn is the WORST place to shop for anything in the Western Hemisphere. They have taken my money and they've given me NOTHING in return. You can't even get someone on the line to issue a refund for damaged merchandise. They don't give a flying shit that your order is never delivered. And NO ONE will ever answer your call or call you back. Giving even one star is too generous. Seriously, they've STOLEN from me. Taking someone's money and not delivering an undamaged product is THEFT. I hadn't been to an Ikea in over 12 years, and after my recent experience, I know that I will never go back again. You get what you pay for. I f--cking HATE these people. read more

Absolutely the least organized and most difficult store I have ever experienced. There's no way to order online or by phone from the store and it is so far away from Manhattan it would take a whole day to go out there and deal with it in person. The website allows you to order anything and then when you go and check out then it tells you they are out of stock of what you were looking for in their warehouse. Even if it's available in your local store they won't ship it from your store where it has to come from the warehouse and they have no idea when it will be back in stock. I've wasted a whole day on their website and refuse to deal with this company. read more

What pisses me off the most about this location is how new it is, yet so poorly designed. Knowing this as the busiest IKEA probably on the entire eastern seaboard, this place fails incredibly with it's inefficient layout/design for such a huge influx of customers daily. When your checkout line takes 45 minutes...forty five...you start to ask yourself: "what were they thinking when they built this f$%#ing place?" Not sure who decided the same sized IKEA works for every location. Seriously? #faceplant There is honestly nothing good to highlight about about this location at all. Nothing. Plenty of bad things though....brace yourself: 1. Parking - non existent or lack of anything sufficient 2. Entrance / Exit - You enter on the ground floor, shop on the 2nd and 3rd floor, and check out on the second floor. Hello? I have to now take all of my new furniture through an elevator to the ground floor with the rest of the five boroughs waiting behind me? 3. Layout - wow do I absolutely hate the snaking and extremely narrow walkways through an IKEA. This one especially is no different than any other. The result is a complete mad house trying to navigate around the swarms of families and couples drooling over every display they pass by. Bottlenecks or blocked walkways around every turn. 4. 45 minute check out line, even with 20 cashiers open. I wish I was exaggerating, but I'm not. 5. Lack of parking equals, packed loading dock. 6. Not nearly enough employees present to help with questions. 7. Bathrooms aren't very clean and sinks don't work well 8. Somehow you'll always end up coming back In summary, I don't get it. Never have I been to such an IKEA. Anywhere. Something clearly should have been done differently here, but I guess we're stuck with it. My tip: Use the new delivery app called "Postmates" and have someone go through all the stress for you for $25. read more

There are so many negative and mean-spirited things I would like to say about this place and their staff based on recent experiences I've had here, but I will take the high road and just say that the Swedish meatballs are tasty. If you wanted to avoid contracting Ebola, would you go to Guinea, Sierra Leone or Liberia right now? Probably not. In the same manner, if you'd like to keep your sanity and not waste your time or money, stay away from here. Stay FAR away. read more

Y'all know what IKEA is about. If you're like me (a recent college grad/working full-time/going to graduate school part-time AND just got an apartment) then cheap do-it-yourself furniture it is. It's a labyrinth of imported Swedish goods at ridiculously cheap prices. Where on earth can you get a shelving unit for 99 CENTS?! IKEA that's where. Overall, IKEA has its good days and bad days. A good day would consist of going in the middle of the day on a weekday where you can peruse the products with ease and won't get trampled from small children and families alike. Also, when you can get on line with everything that you want and quickly make your way to the food court (obv) to get those freakishly good frozen yogurt cones or swedish meatballs. Then you'll leave in your close-to-the-entrance parking spot and build that desk you've been wanting for a while. *This is a unlikely scenario, but hey a person can dream. On rough IKEA days (which are most) you're battling with people too slow or through the narrow aisles packed with families. Expect to be there minimum 2-3 hours on any given weekend. If you get lost in the madness, use the map or follow the sweet smell of cinnamon buns. Then you know you're guaranteed to hit the exit or at least grab yourself a decent bite. As for the furniture, it's not all that bad. With the right eye for interior design, you can really find some neat finds. And thank goodness for the step-by-step visual instructions.... they're a godsend. So it's safe to say, we have a love-hate relationship. read more

I love this place! Weekends the lines are outrageously long. Save yourself, and try to go during the weekdays. Late morning/early afternoon. It's drastically different. read more

Whenever I browse apartment listings and look at the square footage and then look at the price that they are asking, I always throw up a little and go "How do they expect me to pay THAT for THAT amount of space?" It seems that real estate inflation in New York City is in lockstep with tuition inflation at 4 year colleges in the country. However, a trip to IKEA always seem to open up possibilities. How you ask? Browse their apartment mock ups and you will see what I'm talking about. You will clearly see how much square feet the model apartment is, and they are always done in a way that the second you sit on the couch, you go "Yeah, I can live like this." IKEA designers have found clever ways to maximize space (the smaller the space, the more storage goes to your walls), even when given a tiny 350 square feet. Come here for the furniture, but stay for the meatballs and the $1 frozen yogurt. read more

My 1-star review is for IKEA Brooklyn's Home Delivery service/department. Seriously, these people are the WORST. In short, a delivery order made at the IKEA Brooklyn location last week that was set to arrive at our apartment a few days later never made it inside our home. Granted, I wasn't that shocked at the disappearing delivery act. Besides the countless online reviews warning future IKEA shoppers of their unreliable delivery service, my closest friends expressed similar frustrated sentiments. Even still, we gave IKEA's delivery service a shot. Upon my 3rd hour-long phone conversation, an IKEA representative was finally able to locate our "lost" order. Step one accomplished, 3 hours later. Step two arrived a few days later when an IKEA representative called me to establish a new delivery date and time. Although the representative that I spoke to last week promised me that I would be compensated for the inconvenience, the sales rep that I spoke to the second time around was, ahem, slightly less accommodating. And by slightly less accommodating I mean incredibly, rude, demeaning and unprofessional. The woman informed me that the failed delivery was, in fact, our fault, because the phone number that we left on our order form was either "illegible or incorrect." Huh, that's weird- I can't imagine dishing out an incorrect version of a number I know better than my own height, but I digress. Because the delivery was caused by "our mistake," we would have to pay another delivery fee in order to receive our order. I calmly reminded the representative that, in addition to the phone number, the delivery service also had access to our full, correct address, apartment number and email address. To note- we waited patiently inside our apartment for the full four hour time slot and an additional hour without hearing a single buzzer ring. Long story longer, we STILL don't have our furniture.... even though we were bullied into paying another ludicrous delivery fee. Sooooo, this has been fun? ADVICE: Our in-store experience was semi-pleasant, so if you have a car- USE it, and if you don't, rent a zipcar for the day to avoid IKEA's headache of a delivery service. Trust me, AVOID AT ALL COSTS. *****UPDATE: Over a month and a half later- We requested a full refund almost a month ago because we couldn't handle waiting any longer. Guess what?? The refund still hasn't come through and it's been a week and a half...when we were told it would only take 48 hours. Go to hell, IKEA. read more

Hate the customer service experience and getting these guys on the phone is so so so so so hard. Don't think I will buy IKEA again.

Worst experience ever!!! Called them at least 30+ times in the past two days and always got transferred to another person, waited over one hour each time, and then nothing! They missed my scheduled delivery due to THEIR miscommunication with the logistic company who is even worse to deal with.. I have been trying to re-schedule the delivery caused by their mistake, and also to cancel my assembly service. Nothing so far yet and I wasted so much time waiting on the phone.. anyone has direct phone numbers to the Brooklyn store or management? read more

What can I tell you about Ikea that everyone doesn't know already? It's great to have this one here. For years, the nearest location was in Elizabeth, NJ, and really wasn't worth the trip if you don't own a car. This location is so accessible to downtown Brooklyn, I've sometimes found myself there just for a small trip to pick up a couple things I can carry back on the bus home. When I get more than I can carry, the local same-day delivery service is good, and reliable, though I avoid using it because you have to wait in a long line after the checkout line. After a day going through the standard Ikea maze, another line is not what I want. The window-lined cafeteria is a highlight, featuring views of the harbor and the Statue of Liberty. That's one feature that makes this particular location stand out. Another is little showrooms highlighting how you can manage space in the tiny apartments we have here. Other than that, it's Ikea--if you've been to another one, you can know what to expect from this one. read more

Sometimes when I'm at someone's apartment, and I'm eyeing their cabinet, I'm like "Where did you get that from??" and then they're like, "Ikea." and I'm like, "oh" and they're like, "yeah" The furniture looks good for a minute (and not in that stupid way people say "a minute" meaning a long time, I actually mean 60 seconds, which is actually quite short. Does anyone else have this gripe with people saying that? I think it's stupid Kanye West or Drake or some idiot like that who is spreading this language). So yeah, the shit looks good but then it's gonna fall apart. And it might be your fault because you built it. Some people get their entire existence at Ikea. It's just that easy. And lame. Ikea is lame. And I'm not saying half the staff is retarded, but I am saying there is a culture of incompetence in this Ikea, hiding behind the confusion that is the Swede. I do, however, love that if you want a bag, you have to pay for it. Now, that's progress! read more

In college, I associated IKEA with plasticine trendiness and the disposability of youth. I now associate it with desperation and corporate oppression. IKEA is what people of all stripes resort to just because the prices are a couple hundred bucks below what REAL furnishings cost. The B61 bus dropped me at the foot of the ruthless blue structure. After tapping at the walls, I found the gaping entrance, which reeked of mass produced cinnamon buns. A cold sweat rolled down my back as I navigated the distracting displays. Using a tiny pencil, I tried to write down their Dewey decimal style item number codes, along with aisle and bin numbers. I shuddered, imagining the self-serve center lying below like hell below Earth. After I'd gingerly tested out the browned display mattresses and self-taught myself technical Spanish and Swedish because of the lack of English tags, I made my descent. Like everyone else, I first had to walk by rugs that made me sneeze, fake potted plants, standing lights impractical for NYC, and a disconcerting mass of real furs. At the warehouse, I saw the future...as prophesized in the movie Idiocracy. Impulse shopping was still a risk at this stage because key items were displayed overhead. For example, a mod-style desk and a patio table made of heavy wood started looking like necessities when I'd only come for a mattress and a bookshelf. All representatives were helping other shoppers. Laborers dressed in plain clothing were busy drag racing carts up and down the aisles - certainly couldn't ask them anything. One woman who'd tried to take matters into her own hands rather than track down human help held her hand to her forehead as spurts of blood leapt from a gash created by a fallen box. A rep, too lazy to run to her side, hollered, "Come over here and don't move!" Astounded she bleated, "Please don't yell at me!" At this point, some random ghetto onlooker interjected, "He's NOT YELLING AT YOU. Just LISTEN and DO WHAT HE SAYS." The store closes at 9 p.m., but stays open to milk every last drop of revenue from straggling shoppers. The wait is 45 minutes to pay, followed by another 45 minutes to schedule delivery. "They have to input the data," they say as you stand in line listening to a mouthy European woman be silenced by the sticky, feeble sounding kisses of her anemic boyfriend....and so on. When you get up to bat and realize that the "data" consists only of your address, you wonder what the FUCK took TWO agents so long to do this for seven people in front of you. Outside, you realize that the last shuttle left over an hour ago. Your only choice is to wait for the B61 as shitty cars whiz by with all kinds of crap strapped insecurely to their sloping, rust-spotted roofs. On a Sunday afternoon, I came here to get ONE more thing and figured it was easier to hop on the B61 than to root out a Bed, Bath, and Beyond. The predominant makeup of the crowd wasn't a race or socioeconomic division - it was families; several generations and their screaming offspring, since it makes perfect sense that you'd bring a fucking INFANT to an austere, intensely crowded place filled with industrial dust, sharp pencils, manic strangers, and hard corners of pasteboard, steel, and glass. I just couldn't believe that this many people move or require furniture on a regular basis. At the "bistro," I caved into a "slice" of "pizza," which was blatantly broken off a frozen, dehydrated disc with heavy oregano. Avoiding the people stuffing 50 cent hot dogs into their maws, I stood in the strange grocery-type area nearby in the section with gallon tubs of Lingonberry Preserve where I knew absolutely no one would be. I randomly looked up and saw a SQUIRREL. At first, I thought it was a decoration intended to impart the peculiarity of Scandinavian charm, but realized it looked too expensive, too well made. I asked a dude if the squirrel was real. He started backing away from me, but when I insisted he look up, he burst out, "OH! Oh my! You're absolutely right!" The squirrel peaced out. It took half an hour to buy my one clothing organizer. A register I was waiting for closed, then a fake nailed cashier left right before my turn, mumbling that she needed a break. Another shiftless woman replaced her, and took five minutes with my transaction, even as I had the cash out and counted and under her nose. I powerwalked away, only to realize I needed the receipt to GET OUT. "That's what I was saying," she said smugly. "Fuck you for being so slow," I muttered under my breath, secretly hoping she heard. One of my goals in life is to never have to shop at IKEA again. But as the '80s anti-drug campaign commercials used to say..."No one says 'I want to be an IKEA shopper' when I grow up. But here I am. Oh, the two stars are for each of the delivery guys who actually carried the shit up to my apartment. One of them asked me how to stop hiccupping. I told him maybe chug a beer after the job. read more

IKEA is like crack for a person trying to furnish a new apt. The brooklyn location is a lil far for ppl in the city but there's multiple ways to get there, including the water taxi which gives u a view of the statue of liberty and the harbor area. A lot have been said about this location and a lot are true but I'm gonna give you the basics bc I literary was here 3-4 times in a week and it might save you some trouble and a headache. If you are moving to new york or a new apt or whatever. :::DO::: - Go on the website and look at the items ahead of time - Print out a finalize or near final list of items you want (do all that "do I like this or not" at home not when you are looking at hundreds of items in the store). The finalize list will also tell you where to find the items which will save time writing things down - Decide if you are bringing a car or movers or renting a U-Haul at IKEA (convenient) - Decide how many ppl are coming to help you (some of the items are pretty heavy don't think you'll get help from the workers) -Sign up for the IKEA FAMILY membership (its free online and u can print your card when u get there, gets u great discounts and free coffee in the cafe) -GO EARLY as in when it opens and weekdays weds thurs are big restock days so hit that if u can. -Finally Do measure your space so you don't have to return stuff that doesn't fit your room :::DO NOT::: -Just show up at IKEA without a plan (you'll basically be there for hours and prolly come back again) - Don't come on the weekends its just too hectic, if you do come right when it opens, things will sell out and won't be stocked again til tues weds. - Think you can get same day delivery, usually if you can get in and out b4 12-1 maybe but usually you won't so plan accordingly esp if you won't be home on certain days. (i looked up movers/assembly ppl, carrying 200pds of stuff up a 4th floor walk up is not fun) -Don't expect help from the workers. (I found that the staff members in the show rooms were great but the ones in the self help area aka the heavy lifting really didn't want to help) Finally just be mindful of things you might need besides furniture. There's tons of kitchen ware and bathroom and all that stuff that you might need to so you might be carrying a lot more than u were hoping for. Take a break in the cafe and have some swedish meatballs, they are pretty decent read more

I've been shopping at IKEA for close to two decades, pretty much my whole adult life. As a new resident to Red Hook, I was delighted that there was an IKEA so close by. It's large, they have most of the things you'd want, access is easy and they've done a great job restoring some of Red Hook's shoreline. The issue? The staff. Misinformed, regularly completely vacant, or borderline rude and unhelpful. There is a certain carelessness at the store too. Many things are damaged, I can only imagine return rates are very high, but no one seems to care. I'm in the stupid position of driving to NJ to shop at IKEA rather than go to the one 3 blocks away. read more

My homies have covered it pretty well below, but I must join the chorus of voices disparaging the existential cluster-bang that is IKEA. Much like moving, IKEA is a necessity that you don't look forward to, but when you absolutely must get that bed, wardrobe, or coffee table, you will come. Oh yes, you will come, for all roads to furnishing an apartment in NYC now lead to IKEA at one point or another. Two years ago, I had a string of terrible experiences here when I visited for the first time, all varying from totally hackneyed (does this place HAVE an exit?/why do I have to spend 3 hours in a warehouse loading planks of wood on a cart?/why do I now have to wait a in a 2-hour line with other people and their giant plank-loaded dollies?) to the energy-sapping and plain frustrating (I have these 34 pieces, but where the heck is the other sack of hinges?). For weeks some of the furniture just sat stacked against my walls because, to be honest, I was giving up on that part of life that involved IKEA and furniture assembly. When it was all over, I was mostly just happy to be rid of it--probably the way a lowly mobster feels after throwing a large dead man wrapped in a carpet into the East River. But there's no escaping it forever. One day you will finally feel the need for that coffee-table and accessory, and you'll jump right back inside that meat-grinder telling yourself that this time will be different...Nope. The boat ride was nice, but once there, even on a quiet, desolate Friday night, it took only 20 minutes until I started a Scandinavian carpentry-induced panic attack setting in. And the gf was in full sympathy. I snapped a couple of shots of unoffensive items I'd like to look up from the safety of my apartment. The labyrinth was interminable, but after another 20 minutes, we found our way to the exit, which somehow looked different that before (I swear, this place is like the island from LOST--it changes up on you every hour). We made a beeline for the Water Taxi pier, where we waited hopelessly for a boat that never showed (it would have helped if we had looked up the right schedule), and then we did it again. Once we realized the boat would never come, we threw ourselves to the mercy of the Brooklyn bus system. (Supposedly there is a shuttle that goes to and from the F train stop, but it was not clearly marked between a traffic island and a bus stop for two regular lines). We hopped on the first bus that came, never mind that it went in the opposite direction we wanted. Luckily, the night ended with a nice, relaxing dinner in a pleasant Brooklyn Heights bistro, so not all was lost. I've yet to get those damn $3 meatballs in the food court. read more

There isn't much difference from IKEA to IKEA but I think the Red Hook location gives this one the distinction of being the biggest pain to get to sans car. Bless its heart, IKEA has made great accommodations to make it convenient but if you're coming from Manhattan there is no way to get there without a minimum of two forms of transportation - some combination of subway, long-distance walking, cab, bus, shuttle, car service, water taxi. We opted for the subway to Wall St., 8 block walk to Pier 11 and water taxi. They run a FREE water taxi starting in the early afternoon everyday. Only in NYC can you be riding a water taxi, clutching a huge blue bag of IKEA stuff, look out the window and and see the Statue of Liberty. Part of the excursion was for a poor man's lunch feast of swedish meatballs in the restaurant followed by cinnamon buns and soft serve ice cream in the cafe. Word. read more

Rude Employees! I am not saying everyone but a lot of rude employees here and they are not so helpful. Your best bet Ikea is the one in Hicksville L.I. read more

So I finally get to Ikea, its wayyy closer than the long island one, and I found the parking to be quite easy in the garage. I walked inside, and was greeted by a very friendly lady, went up the stairs and I knew what I wanted and I knew I had to get out as soon as possible... OR ELSE! So I found my beloved panel curtains yayyy they had them! And I quickly hid the last two cream panel curtains they had left and went to return an item that I impulse bought for no reason on my last visit because it was $20 for a 3 beamed roof lights that would have looked SICK in my apartment (Ikea does that to you) thats why you must get out ASAP! Well.... after waiting for about 190 people in front of me to return their items (and swapping tickets with some lady who took two out of spite) and beating my top score of brickbreaker on my phone, I finally returned my item... then on my treck back to my hidden panel curtains, I bought some bamboo plants, a small rug, a picture frame, some new glass cups and some swedish napkins I dont use. Once again Ikea does that to you.... Negatives: -Buying stuff you dont need -The eternity line of returns -So many damn people you get frustrated while walking around -The directions on my items are made by a little swedish dude that is told to explain how to put something together with pictures (caveman style), instead of writing. read more

I would rather throw on a cowboy hat, sit in front of my TV, and watch Nascar all day long, instead of shop at IKEA Brooklyn. Yes, neither of these activities are related, but this is how deep my hatred is for IKEA. Maybe I feel this way because every time I go to IKEA something goes terribly wrong. 1. You have your shopping list and your ready to grab the items out of the warehouse. Sold Out! Oh wait, they have them, but it's in the air. Can't get them until tomorrow. So much for this truck rental. 2. You go back, they have the items, you wait in line, but now the credit card machines are down. It's cash only. Oh yeah, ATM is down as well. Thank you for telling me this after I waited in line for 45 minutes. "Sir, you can wait in the first two lines over there. They are accepting credit cards." Sure, let me go wait in an even bigger line, so you can photo copy my credit card and license the old fashion way. Now I'm going to have five o'clock shadow and it's not even noon. I came here when the store opened for a reason. 3. What do you mean you are out of soft serve ice cream? Ahhhhhhhh, fine, I'll come back again because I'm a slave to you and feel accomplished when I put together your furniture in my undies, inside of a boiling hot NYC apartment. You win IKEA, again. read more

By far the worst shopping experience I've had. EVERY step of the way had issues, from ongoing delayed deliveries, missing items, lack of updates from IKEA and XPO on delays and missing items, difficulty in reaching customer service to enquire on said delays/items, inability of staff to properly follow through with pick-ups/refunds therefore resulting in delayed pick-ups and refunds, missing parts or parts that were not finished being cut, etc. Like others, I have had to waste hours, days and much energy waiting for deliveries that never showed up, putting aside tasks I could have completed had the schedule been adhered to or updates on a modified schedule at least been provided to me. The Con Ed of furniture stores when it comes to delivery. read more

*BOTTOM LINE: DO NOT GET HOME DELIVERY* This is what I expect at IKEA: affordable Scandanavian particle board and wood veneer arranged in various shapes, and mildly efficient and helpful service. You will not get that with IKEA's home delivery, which is out-sourced to a third party called UX Logistics. IKEA Brooklyn's website is misleading, I think, to promise same- or next-day delivery without very bold caveats. The sign-up process is poorly handled. You have to deal with both IKEA and UX and they will tell you different things. I made it clear I needed evening delivery and was willing to wait until such a day as to confirm evening delivery. A UX employee said I would get my things the next evening, but then an IKEA employee scheduled me for an all-day window six days later. It is nigh-on impossible to reschedule. The day before delivery, I got an automated message from UX informing me my things would be arriving from noon-4pm. Immediately called UX, told they couldn't reschedule because 'the computer' determines the delivery times. Called IKEA, left messages, no one ever called back. Bitched on Twitter, IKEA national took my complaint which I assume has gone down the institutional memory hole. UX has since called and rescheduled me for the Tuesday after Labor Day, which is I suppose minimally adequate of them. But in retrospect, better to rent a U-Haul from one of their kiosks or take a car service. read more

I hate you, Ikea. But I still need you in my life. I don't know how many times I've searched online to see that you have ample amount of the item I need in stock, only to travel an hour and a half by train, ferry and bus and find that you have absolutely zero of what I need in the store. I've even called ahead before and the sales reps have straight up lied to me about having items stock, causing me to waste hours of my life getting to and from the store for no reason. Most times this happens, I feel like I need to buy at least SOMETHING to make it feel like my trip was worthwhile and the best thing to do is stuff my blue Ikea bag with Ikea chocolate that I can eat while crying on the Ikea shuttle back to the train. One time I found something I needed in stock, a 6 drawer Malm dresser. After hauling it back to my apartment in another borough, ripping the flatpack apart and beginning to build my masterpiece, I soon realized that one of the pieces was cut incorrectly. I had to travel another hour and a half back to the store, and then I had to wait in the returns area for 2 hours before you called my number to replace my piece, and then another hour and a half back home. So much time wasted! If there is a hell, I can imagine it would be a lot like Ikea Brooklyn. read more

IKEA is...Swedish Meatballs, hot dogs 50 cents, affordable furniture for all the rooms in your home, storage, lights, long lines, free parking and bus service, crowds of people and bring your own shopping bag and the list goes on and on...! I like IKEA! But can somebody tell me why I see so many people selling their IKEA furniture on Craig's List? read more

To bad.. Every time that I came here only a few cashiers are open... I'm just spending my time in line to write this review... Today Only 3 out of 26 cashiers are open... read more

I was supposed to get my money refunded from Ikea and it's been months and it never was refunded. They hired some shipping company to send my armchair and they ended up letting some random person sign for it and it was basically stolen. Update: several months later I got a gift card in the amount of the stolen chair. read more

I was in the lighting marketplace and asked an employee for assistance with a specific light bulb. She immediately gave me attitude and told me, you don't have the number pulled up I can't tell by just a picture of the ticket of the product. Luckily another employee assisted me. read more

IKEA - Satsumas collection - Kitchen & Bath Near Me - Brooklyn, New York

So where do I start. I called this Ikea Brooklyn to ask if I can exchange a shelve that has never been opened for a different color and I lost a receipt. They said I can't (really? Like any other place except for Ikea sells it). So I went to buy a new shelve. I took my 4 lb pom in a small dog cart (you can't even see him) with me and security at the door said - no pets allowed. I go to grocery stores with my dog in his cart and to hospitals and never!!! Never had a problem. But this luxury place can't afford letting people in with small pets (not that I was walking him on a leash). I asked a security what is the issue if dog is hidden and he said - oh lord! This is Ikea! What an attitude. Lost another customers due to their dumb policies. Time to get some good quality furniture. Bye! read more

Ikea May have all the home deals that you need for less but their customer services is bad and delivery company which is XPO LAST MILE is worse!!! I took off work and lose a paycheck because they will deliver it on Saturday only to find out they can't and have to reschedule on Sunday. Then Sunday came and said they will have to reschedule on tues or Wednesday. I'm like I'm not taking off the second time for someone's lack of efficiency in doing their job. XPO LAST MILE is their delivery company so stay away!!! read more

I wish I can give NO star. Their customer service had been a horrible nightmare. 8/30 I buy 5 piece of furniture, 2 days afterwards I receive a phone call saying 2 of the items I purchased is out of stock. I say bring me whatever you have, and they do. The delivery and assembly was quick and painless, which happened 9/9. Now, I never hear from them of the refund (close to $600) that I suppose to get for the items that didn't come. I wait 24 hours and give them a call. Of course, I waited 40 minutes to get a hold of ANYONE. She tells me somebody will call me in 72 hours. I wait 72 hours and call back. No clear answer, there is nothing they can do, I have to call back. Repeated that 3 days in a roll, and I was about to get really worried that this refund is forever forgotten from their side. Finally yesterday, after holding 2 hours and 40 minutes, waiting, accusing, complaining, asking, probing, redirected, and BEING TREATED LIKE A TROUBLE, NOT A COSTUMER, I get someone's direct number. Of course, another call back tomorrow. This morning I call back. The dude says he'll look into it. In the afternoon he calls me back and says they already refunded everything at 9/12 and made me feel like getting worked up over nothing. Frustrated and upset by not being notified about this, I go check out my bank account and find out the the refund was made just yesterday, around midnight, after the phone call. Seriously, IKEA? I understand you are embarrassed, I would be too, but LIE about the refund date? That is just shady. read more

Everything is affordable. Come here with an idea of what you need to purchase, or don't. You'll still leave with plenty of little and big items that will make you feel like an interior designer. Prices are fair. Parking is free. Store is packed, but it's huge. Most items are DIY, but luckily they have drawings for you to follow! Plenty of computers around the store to help you find whatever you're looking for, and the showroom gives you ideas on what to make your living space look like next. Come with time. You'll need it read more

I've never met an Ikea store I disliked, till today. The customer service here is absolutely horrible. Most of the staff (80%) are not concerned about their jobs, and will take every chance they have to chat with their coworkers. If you ever do have to make the trip out here, I would recommend you call up in advance (items may be out of stock), get delivery ($99), and make sure you have nothing to return/exchange. Cutting your hand off is way easier than getting a refund. I ordered some furniture for my new apartment and the delivery window was between 5-9pm. The package came at 9.10. Come on guys. read more

The good: - Free shuttle bus (it's way out inamiddle of nowhere shady part of Brooklyn) - There are some cheap smaller kitchen and living room items - I dunno, any Scandinavian product name I come across outside of Scandinavia always makes me smile! The bad: - The assembly and delivery prices are ridiculous - You know what else is ridiculous? The lines...waiting in line is faster at JFK airport The ugly: - Some of the staff are super rude! It's like they took a class in it or something. Because they got the snarky tone down to a tee. I found what I was looking for at a much better rate at my local bargain furniture store read more