IF I COULD GIVE NEGATIVE STARS I ABSOLUTELY WOULD! DO NOT!!!! GO HERE FOR ANY BUSINESS. DRIVE TO THE LONG ISLAND LOCATION. The staff was beyond disgusting. I had to return something and waited over an hour to be taken only to listen to the employee 'assisting' me complain about working. Every minute i heard "im going home, im leaving, im going home soon" meanwhile it's 8:15 and they don't close until 9. Got into a verbal argument with her about having to wait over an hour while she dealt with ONE customer and she got nasty with me and tried to defend herself in front of her manager and coworkers. The place is very difficult to navigate around and it doesnt help that there are BARELY ANY employees around to direct you. The ones that ARE around read more

"Baby, we have to go to IKEA on your day off tomorrow, okay?" Oh god jesus please no. Never. * horsemeat or not, those meatballs are fucking delicious. read more

Customer service is almost literally THE worst. And trust me, you will run into a problem, and need to contact customer service. If you order from Ikea, prepare to be stranded. For delivery, which most NYC people use, you get a phone call that will tell you your delivery time, from 6-9pm the day before your delivery is scheduled. They use another company to handle deliveries. The good news is, the delivery men employed by this company do their job better than anyone else you will come across in this entire process. So you get your call from 6-9pm, but you cannot be proactive about finding out your delivery information beforehand and if you need to reschedule, Ikea has already CLOSED. They tell you your delivery time AFTER they close and give you NO TIME to reschedule. You can email Ikea and never receive a response, or call at 9 am when they open (and your package is probably already on the truck) but if you call customer service, you will be told your wait time is 7 minutes, and be on hold for FOUR AND A HALF HOURS. 7 min = 4 1/2 hours in Ikea world. The company gives no ****s about its customers and if you live a stressful life, go somewhere else. There are hundreds of other shopping options that will take up less of your precious time. read more

I hate this store. They have the worst delivery and customer service imaginable. I moved to NYC about a month ago. I rode the water taxi out to Ikea and bought all kinds of stuff. But no one would help me go around and get it. To get help with that, I was told you have to pay ($50 I think) and come during particular (inconvenient) hours. So I had the pleasure of loading 4 bookshelves, a TV stand, a dresser, and a bed onto a cart to push around. As a female by myself, this wasn't easy to say the least. I did get some help from one employee who saw me with the bookshelves, and another customer helped me with another piece of furniture. Then I had to pay $100 to have it delivered to Manhattan. Because clearly I can't take all of that on the subway. This was October 12. I set my furniture to be delivered on the 15th, a Saturday, because I work during the week. I really needed the furniture ASAP since my apartment consisted of a mattress and a million boxes. I couldn't unpack the boxes until I had furniture to put the contents on. When they showed up on Saturday, they tried to give me someone else's stuff. After more than an hour on the phone with customer service, I was finally told that my stuff was put on the wrong truck. So I set delivery for the following weekend. Well, the next Saturday, they showed up with my stuff - minus the TV stand. The following weekend, they were supposed to show up on Sunday with the stand. Even though I had a million errands to run, I stayed home to wait. No one ever showed up or called. My TV stand was finally delivered yesterday, November 5th, 21 days late. In the meantime, I had to use the dresser as a stand, which I naturally managed to scratch up since I had to lift the heavy TV alone and set it on such a high surface. And when I tried to put together the bed, I noticed a crack. Once I actually put the bed together, the crack got bigger and the bed collapsed. I called customer service and asked if they could bring a new part with my TV stand, which still hadn't been delivered at that point. Of course they couldn't. The woman I spoke to on the phone told me I could get new parts, and that I should bring in the old parts so they could make sure to give me the exact right part. Well, considering the length of the trip and how big the broken piece was, I just took the smaller part of the broken piece instead of the whole thing, and brought the instruction manual so I could point to the exact right part. So I take the crazy long trip, this time taking the shuttle. I get there and have to wait for about 20 minutes to talk to someone. Who tells me that I need to have the whole part. I explain all of the above and note how frustrated I have been with this experience, hoping that will have some influence. I also point out that I spent almost $1000 on my purchase. She relays this to her manager over the phone. But she seems to have an attitude the whole time, like how could I possibly think they would replace my part without the entire old part. Even though I had my receipt and proof that it was broken. She said they couldn't do anything with the small part I brought in, that they could use the big piece. I have no idea wtf they could possibly plan on doing with a seriously broken part of a bed frame, but whatever. At this point I am just so upset and frustrated by the process that my voice is getting that half-strangled sound that indicates I'm so pissed part of me is close to crying about it. The thought of going all the way home and back makes me want to hit something. My fourth weekend ruined by Ikea since I moved here. So I tell the girl that I will just buy the bed again, open it, take out the part I need, and throw the rest away. She then gets even bitchier and tells me that I can't do that and I shouldn't be telling her these plans, as if they are illegal or something. She says you can only get store credit anyway, so you wont get your money back. As if I would get store credit for throwing furniture away. Annoyed beyond belief now, I say that I wasn't going to return anything for store credit, but was going to eat $200 to not have to come back to this place a third time. She then told me that there was no need to be rude to her. She was just trying to help me. I then actually apologized to her, despite that being bs, and said that I was just extremely frustrated and this month had been one of the worst experiences I'd ever had. She just looked at me snootily. So I am now on my way back home to get the freaking part and then going all the way back and then back home again! The only way I haven't managed to go nuts is by writing this review, so maybe I can at least warn other people! And no, I'm still not home despite having written all of this on my phone. If I get back and they tell me they ran out of the part or something, it may result in me actually screaming at a customer service person for the first time ever. read more

Tried ordering a custom item for the kitchen. 2 days later, item never delivered because the order was never put in their system. Order arrives a day later and we open the boxes and realize that the dimensions are completely wrong. This Ikea is an Epic Fail. Go to Long Island or New Jersey. read more

I am not a fan of Red Hook having lived there when it was bad and it is a place I am proud to have escaped so I only go there if I have to.(in spite of it's present popularity it is popular only with those who are not from NY and don't know any better) Last time I was in Red Hook it was for a funeral. See my review FTR for Red Hook for more. http://www.yelp.com/biz/red-hook-neighborhood-brooklyn#hrid:q2sMWeY6wol9C2nu4tTs3w We had to help my husband's brother pick out a few things for his apartment and he doesn't know how to do those things. Fascinating how someone can be a nuclear engineer and not be able to match or make simple choices about colors and furniture and styles of furniture. He has seen extreme make over and gets the concept but can't apply it to his life. I personally would NEVER buy a book shelf or bed at Ikea -ever! They are too cluttered looking and too cheaply made. Ikea can best be described as college dorm furniture. (though they do have furniture for children's rooms) it seems best for the single life. Hence our trip to Ikea to pick out my brother in laws furniture. For me it is super easy to do so I don't have an issue with it. But there are some things that Ikea does well. It is inexpensive and there are some pieces that are worth going to Ikea for especially for the price. Like chairs and lighting ,clothes storage systems ,closest organizers, blinds and throw rugs, Chester drawers and a few other items for modern city living. My husband actually picked out some lighting for our apartment. We did not need to ask any questions or have anyone helps us so I can't comment on the customer service. But I will comment on the crowd. There were a few original Red Hook residents there because I lived there for so long I still know the few original residents that are unfortunate enough to still be there. (most are dead now or left happily) Some Sunset Park residents and the rest of the customers were transplants now living in Red Hook when we went. The thing about transplants that is so frustrating is they do not understand NY codes for communication so they are pretty much in the way. About the food there is a cafeteria and the food is cheap. We went by the Ice House in Red Hook having seen rave reviews for it on Yelp. Wow what a trash hole! So we ate at Ikea. Food was cheap. Like someone else said it is like school cafeteria food kind of fun comfort food. The lines were long at the check out line. But it is the only Ikea in the 5 boros. There is one in LI but I hate going to LI unless I have to and 2 in North Jersey (Paramus and Elizabeth) and one in Ct. So it's the closest location. read more

See all

I've been to this location about 3 times. It's very crowded and run down because of the high volume of customers. This is understandable in New York City. The most challenging aspect is the customer service. My finance approached an employee. He was busy with another customer but after waiting 10 minutes my finance asked if he could ask a quick question. He told him no, he was helping the customers and he would be done in 5 minutes. 15 minutes later he was not done. The staff just glanced over at us and said it was a bigger order than he thought. He would be five minutes more. The customer being served and the ikea staff had the audacity to break out into small talk while we had been waiting for 30 minute. We searched around for other staff but most of them had 3-4 customers waiting to speak to them while this one staff was serving this customer for 30 minutes. We later we able to find somebody to speak to us to find that the chair was not available in the store. It took her about 2 minutes to provide us the information. From his body language and his glances over at us he seemed aware we were frustrated and purposely took things slower because he was understood there was nothing we could do about it which is the most frustrating aspect. If you have a car I would recommend the Paramus IKEA it is less run down and less people. You will more likely be able to shop leisurely and provided help when needed. Some suggestions for this particular IKEA 1. Hire more staff for this high traffic store 2. Train customer service staff to think strategically when helping customers 3. Implement a communication system between employees so high traffic areas are better managed. Customers are happier and staff are less stressed, therefore less likely to purposely ignore customers. read more

I prefer the one in elizabeth new jersey. At least this time they had yogurt, the last few times they were sold out Have you seen the line for returns? Makes one want to peel their eyes out. Especially witnessing the staff just taking their time chit chatting. read more

I like buying ikea merchandise but hate the return&3 process. 30 min to return a rug that was to big for my bathroom. Only 2 cashiers open to return and like 20 customers returning!. read more

If Obama were to endorse a home furnishings establishment it would definitely be Ikea. Hope. Every time I'm here I feel as if it's New Years Day, or some other revitalizing date on the calendar. I'm surrounded by a myriad of emotions. There's excitement, frustration, confusion, anger, love, fear, perplexity, relief, sadness. The list goes on. I'm often inspired by the variety of characters. Cute couples looking for housewares, parents looking for dorm furnishings for teenagers off to college, kids jumping on furniture and giggling incessantly. The products themselves don't always live up to my expectations, but I always find something I like, be it something from the fantastic As-Is section, 100 tea lights for 5 bones, boxes for my doo-dads. My mission this trip was to find a good place to store my clothing. I failed. Not because they didn't have what I was looking for, but because someone stole all the cash from my wallet (left it in the bathroom, d'oh). But I'm not going to blame it on Ikea. The best aspect of this particular location is not the meatballs, and not the gooey cinnamon buns. It's the water taxi (I will admit that it was very nearly tied with the pair of gangsters playing with dog stuffed animals and making ridiculously accurate animal sounds). It's super convenient and totally fun. It's like getting a little water tour fo free. Without some annoying tour guide talking! I love Ikea. read more

CUSTOMER SERVICE IS NON EXISTENT AT THE BROOKLYN STORE!!! If you like cheap meatballs and just want to buy a few things to take with you then you'll be ok. But if like most people in Manhattan who don't have a car and go to buy furniture for home delivery...avoid like the plague. I went into the store knowing exactly what I wanted to purchase and it took over two hours just to get the morons who man the Kiosks to take my order. To say there were rude would be an understatement. They spend their entire time talking and joking with each other and rolling their eyes at the customers. When I finally made it the cashier she had to re-enter then entire order because the Kiosk Morons didn't save the order properly. The cashier was nice to be fair but clearly not loving her job or enjoying being at the receiving end of everyone's anger at the end of their shopping experience. The guy in the line next to me, also buying several thousand dollars of merchandise, finally told his cashier to please pay attention to what she was doing because she was just taking her time and joking with the cashier on the other side of her. He blew up, cleared everything in the register and walked off. So I chimed in and stuck up for the guy and the people behind us in line practically cheered us on. So at the end my personal Kiosk Moron, who I had to kiss her ass just to get her help, checked stock she said the sofa frame was not in stock in Brooklyn so it would come from their Warehouse (NJ) where it was in stock and the rest of my order would come from Brooklyn which she said was also in stock. I arranged with home delivery for a consolidated shipment. So I was surprised that I got a call a couple days later that my order was coming Saturday. So I wait for my four hours window, the guys show up (they were nice and no problems there) and all they deliver is my sofa (no cover of course). He says its probably coming on a second truck direct from Brooklyn...so I wait...nada. So my useless sofa has been sitting in my living room for a week unassembled. It's been over a week and I have been unable to get through on the phone, no one has responded to emails. And when I try and track the order it just says order is not complete with no ETA or other info. I have guests coming to town. If I had known these things were not in stock I would have picked something else or bought elsewhere. Calling is just this terminal loop. Even when you do get someone on the line they don't listen and they just cut the call and pass the buck. So IKEA if you read this...please close this store or fire the management because your brand deserves better. When half the staff is this rude and incompetent then your management is failing you. You need to fire the whole bunch! My only wish is that Yelp had negative stars because at this point I feel like you are thieves. When you take peoples money there is an expectation of service or information until you deliver the product. SHAME ON YOU!!! Kevin read more

I feel really sorry for anyone that has to come to this store. In fact, I would rather shell out more money on other furniture, just to avoid this place. The products and store is fine: its an IKEA. If you've been to one, you've been to the rest. The thing that makes this place extra special is the check out to receive items or god forbid, you have a return. Either through design (placement of waiting chairs), incentive (I doubt there's any incentive to be expeditious), or lack of staff, you are guaranteed to wait 30 plus minutes for a checkout or 1 hour plus for a return - that's IF you make it there pronto when the store opens. There is one more aspect that I would not wish upon anyone that is worse than anything/everything: we were missing some parts, so we called IKEA corporate. IKEA corporate says they'll have this local store deliver the parts. It took 2 months.... read more

As my friend queried upon our latest journey out to Red Hook to the Big Blue Box, "even some of this IKEA stuff is expensive, so can you even imagine what REAL furniture costs...?!" I think that epitomizes the IKEA experience. While you may be left scratching your head over how a dining table and four chairs can fit into a 3.5 ft. x 4.5 ft. x 6 inch package, most of the time you at least are not deluding yourself into thinking it is "real furniture." That being said, IKEA furniture is nothing to sneeze at and not nearly as disposable as, say, the 4-times-washed-and-it-disintegrates Forever 21-type tops of the world. In fact, I have recently hit the five year anniversary for the following IKEA furniture, which successfully made the move (i) from Chicago to New York and (ii) from the UES to the West Village: 1) wood dining table and four chairs (only one casualty thus far -- leg on one of the chairs cracked, but I have a feeling that's because Mr. P. was "rock"ing back and forth in a semi-inappropriate motion at one of the A2ATOD game nights) 2) two "wood" coffee tables 3) two "wood" side tables 4) plastic space pod lamp 5) don't-know-but-think-it's wood easy chair thing Yes, I am gainfully employed. Yes, I am no longer a college student. And, yes, I can very well afford other furniture. BUT...(a) I'm Asian, so why spend money when I don't need to?, (b) my IKEA stuff is well preserved, so why add to my carbon footprint and purchase more things when these furnishings are more than serviceable?, and (c) um....honestly, I'd rather have a new purse than a new dining table. Seriously, who even uses a dining table nowadays? I know mine is a sewing machine desk/old magazines holder/Christmas gift storer/mail sorter at this point. Anyway, regardless of my ode to IKEA, I believe New Yorkers are overall better served now that they have this IKEA option within close distance. I recently bought a new rug and fashioned a harness using my reusable nylon grocery sack and the twine that they have out front to strap stuff to your car. Yes, I felt like MacGyver, but don't get me wrong -- that's a good thing. And on the way back, as you look at the sparkling, glittering New York skyline, you have to admit: The free ferry back to Pier 11 is probably the best poor-man's-cruise in the city. read more

DO NOT BUY AN IKEA KITCHEN! We bought a kitchen at the Brooklyn store on April 1; after been scheduled for delivery 5 different times, the kitchen has gone lost. Nobody knows where it is, have me waste DAYS at my construction site to wait for a scheduled delivery that never arrived. Several HOURS spent on hold over the phone with useless and poor customer service who sent me from person to person to person to person to person no stop. DO NOT BUY IKEA KITCHENS!!!! read more

Leonardo - you rock! You get SIX stars. The rest of IKEA - you suck! You get nothing! Good day! So I just bought an apartment in Brooklyn, and need EVERYTHING. We had stuff, but a bedbug infestation and subsequent de-bedbuging caused us to throw everything out and need to start fresh. We needed a bunch of stuff for every room, and decided to get some IKEA furniture, because we liked the aesthetic and because we could design bookshelves the way we wanted (with glass doors and shelves). We spoke with Leonardo, who helped us tremendously on the sales floor. Patient, friendly, funny...he was our new best friend. We talked about the pick and deliver process, and how it would be really great for us, so we didn't have to wait on line downstairs and we wouldn't have to rent a van to get the stuff home. Several pieces of furniture, 4 hours, and $1500 later (between delivery items and stuff we bought downstairs), we signed up for delivery on the sales floor for Sunday, we ate swedish meatballs and cinnamon buns and got the heck out of there. Fast forward to Sunday, 10 minutes before our delivery window opens, we get a phone call. They don't have some of the pieces in stock, and they want to postpone the delivery until Monday or Tuesday. I said "Oh, so when are you going to deliver the stuff that's not in stock?" The woman on the phone was apologetic, but said that they do not deliver items that aren't in stock, and they would give me an IKEA gift card so I can go back to IKEA when they come in and pick them up. I said that a gift card wasn't appropriate since the items WERE in stock the day before when we arranged for delivery. What happened? "Well, we're an active warehouse and sometimes things sell out between the time of sale and the time of picking." I told them to cancel the order outright, and got a lot of hemming and hawing, oh, you can't cancel, the items are on the truck. I called customer service, and was essentially told not to use the pick and deliver service, that I should have picked up ALL of the boxes (17 of them weighing 280 kg), taken them through that horrible maze of cashiers, paid, then trucked them over to the home delivery desk and waited on another line. BUT WHY WHEN YOUR COMPANY TOLD ME TO PICK AND DELIVER???? And we paid $40 extra for the priveledge! Then the CSR told me that they would be sending me an IKEA gift card for the entire thing, since I was cancelling the order. ABSOLUTELY NOT. I paid for the items on my AmEx, so after I got off the phone with CS I called AmEx and disputed the charges. THEN I get a phone call back from the original person I spoke with (who told me the delivery was being postponed) and she said she would credit my Amex the full amount. This was great...but I HAVE NO FURNITURE! The problem is, I don't own a car. And we were buying so much furniture, it just made sense to have it all delivered. And IKEA was essentially forcing us to come back to the store and arrange to pay them 2 or 3 times to get all of our pieces delivered. My major problem is that this runs into a Groundhog Day-like vortex of 1) paying an additional $99 delivery fee for the items, and 2) potentially still not getting your entire order. I felt extorted and forced to pay additional fees for something that wasn't my fault. Since I really felt shafted and the pick and deliver service is being mis-advertised, we went to social media with it. All along, we got no apology, and only got a "sometimes this happens", without any kind of concessions for the complete timewaste this was. Long story short, after many many many emails, phone calls, and social media engagements with IKEA corporate, the Hicksville store stepped up (not feeling the love, Brooklyn store) and we got MOST of the items - 2 glass doors are out of stock and not coming in until August - and they waived our delivery fee. So I got my furniture, but why did it take such an effort to do so? Why is IKEA so customer-unfriendly? Why did it take such work to get a store to sell us furniture? read more

To start off, I do a decent amount of shopping at IKEA. The location is good, the boat ride nice, and food is pretty good and affordable. Most of my house, including my kitchen is furnished by IKEA. That being said, the returns and furniture pick up areas of this store give it a black eye. Chronically understaffed. Workers barely seen to be trying. It shouldn't take an hour to return something or pick something up! My other beef is that the cashiers are understaffed on the weekends, when the crowds are the worst. Multiple times I have left the store without buying something because when I get to the checkout line it is way too long. Not the best business practice! So there is my love hate relationship with the Brooklyn ikea. read more

Although IKEA had what I wanted at reasonable prices, and although delivery of futon and sofa were superb, the scheduled removal of old sofas was a disaster. There was not pick-up on scheduled day or times-slot. No communication from Ikea. Attempts to contact bybphonebforbinquirybwerr very difficult e.g. one-hour holding. When my call was finally answered, I was told that there had been a miscommunication and I would receive s call from the service. I never received a call. The old scotch was disassembled by my handyman and easily disposed. The large and heavy sofa was not an easy situation. Make sure your salesman gives you his direct number so you can contact him, if a problem.The customer service people are an outside business and are incompetent to handle complaints. They cannot put you "on hold" and cannot calll you back read more

35 minutes. That is exactly how long it took me to drive to IKEA, from Jersey City to Red Hook. I left my parking space exactly at 4:30pm and I was parked in IKEA's lot at 5:05pm. And that's including taking the long way, via the Brooklyn Bridge, getting off at Cadman Plaza and driving straight on Henry Street, making a right on Sackett and making a left on Van Brunt. (oh snap, did this review just get auto-saved? Whoa!) I have been to both IKEA's in the jersey side but I have to say that this one was better than both of them. And, map-wise, it's actually closer to me than the ones in Elizabeth and in Paramus, believe it or not. When you walk in, there's a small escalator which, when you get to the top, whisks you into the world of cheap Swedish, DIY, though it will end up breaking in a year, furniture. But damn it, they all look good. I wasn't planning on buying anything at all, just wanted to walk around. And at 5:05pm on a Thursday afternoon, I picked the perfect time to do that. There was nobody in the joint. The employees are very friendly, who always smiled whenever I passed by one of them. And believe me, there were more than a few employees walking around. Plus, all of them would come to me and ask if I needed any help. While alot of people find that annoying, I actually find that it's very good customer service. Being in retail for years, I was taught to always acknowledge the customer. I was a little disappointed that I didn't see any Express lines, where you scan and pay it yourself. Maybe they were closed, or maybe they don't have any. But it didn't matter, since I still i walked out with a coffee table, a wok, and a bag of frozen Swedish meatballs. Oops. read more

Don't ever get your things delivered by this company. IT SUCKS!! Worst nightmare ever!!! IKEA Brooklyn you have the worst customer service I ever dealt with. It's been almost two months that I'm trying to get my stuff from your warehouse. The original shipment lost 3 boxes full of merchandise, then after 3 weeks! they sent the "remaining" stuff although a lot of items were missing and most of what I did receive was different from what I picked up originally at the store like the colors, models, etc. I'm extremely upset and you don't do anything to solve this issue. 2 MONTHS!!! waiting. UNBELIEVABLE!! It is impossible to speak to the store warehouse since nobody picks up the phone and the staff over there is sooooo undertrained and helpless. I spent 4 hours!! not 1, not 2, not 3... 4 HOURS inside the store doing a line to get my merchandise shipped. Are you kidding me?? you lost a valuable customer for good read more

Gave me the completely wrong order and then took HOURS to get the new one ready absolutely ridiculous do not order online here you will not get your stuff on time read more

I love IKEA, just not this one. To be fair, I loved it when it first opened, but this location has gone downhill bigtime. Employees have serious attitude and seem to be jousting for who can be most unhelpful while giving the appearance that they are doing their jobs. No one goes out of their way even the slightest to make a shoppers life easier. Horrible customer service. As I have a car, I find the location easy to get to and there is ample parking. The store is mostly clean, except if you go to the restaurant (reviewed separately) and then it's a mess - borderline unsanitary. Unfortunately this IKEA is the only game in town unless you want to go to NJ. Shop online if you can to avoid the unrewarding in-store experience. read more

An update on their return process: Quick, easy and efficient. One purchase that happened to be incorrect (the wrong color wood, or particle board, as it were) was swiftly removed from my bill and I was immediately handed cash back for that purchase, given that I'd paid with a debit card. The wait time was around 5-10 minutes and, although the cashier was a little gruff at first, she made the entire process really simple! read more

This Ikea is a solid one star kinda joint. Yet I keep coming back here. Yes I'm a bit masochistic... but you have to be to survive in here. Everything about it is terrible. The crowds, the long lines at checkout, the poor customer service, the maze-like layout that makes you feel trapped, the lack of cell reception inside... it's like a pressure cooker of human shopping frenzy. Just walking by it makes my blood boil. I went in here to get some blackout curtains... I knew exactly where I had to go. I darted for the area as fast as I could, got what I needed, and headed for the checkout line. An hour later, I was finally out. *sharp inhale* until next time I guess.... read more

On Saturday, May 24th, my wife and I ordered around $1500 worth of cabinets from Ikea. Because of the size of the order, we broke down and allowed them to deliver to us. We told the sales person that our building only allows deliveries between 9am and 3:30pm. He acknowledged this fact, told us that the first available delivery date was May 30th and noted on the order our delivery restriction. They took full payment for the order at that time, including delivery. On Thursday, May 29th, I received a call from the Urban Express automated system informing me that my delivery was confirmed for Friday, May 30th between 1pm and 5pm. I called Urban Express to try to fix the delivery window and was told after more than 30 minutes on hold to call Ikea. I called Ikea and again waited on hold for over half an hour, only to be told by Ikea that Urban Express would not change the window. I decided to take my chances in the hope that the driver would show up on the earlier side of the window. At 5pm on Friday, May 30th, I still had not heard from anyone at Urban Express, so I called again. I sat on hold for more than 30 minutes again and got a man named Darnell on the phone, who told me after a few minutes that the delivery guy was downstairs in my lobby. I got off the phone and went downstairs to discover that nobody was there waiting to make a delivery. I called back, waited on hold for another half hour and got the same person on the phone again. He claimed to only be relaying what the driver told him when he told me someone was downstairs and apologized for the inconvenience. He rescheduled my delivery for Monday between 9am and 1pm and told me that he made a note that mine should be one of, if not the first delivery of the day. At 7pm, after we had given up on the delivery and finally left the house for the first time that day, I got a call from someone claiming to be the delivery driver saying that they had my stuff and were trying to deliver it. The staff at my building told me that no one ever showed up to make the delivery. On Sunday, I received another call from the automated system that my delivery was confirmed for Monday, June 2nd between 1pm and 5pm, which is not what I was told on Friday. I called again to sit on hold, and the person who I got on the phone this time told me that the automated system must have made a mistake and that my deliver was still 9am to 1pm and that they would be arriving toward the beginning of the delivery window. At 11:30am today, I called again. After the now "normal" 30 minutes on hold, I got a woman named Devorah on the phone. I explained the situation. Devorah informed me that the driver was running late and they likely wouldn't arrive until 2:30 or 3pm. I explained my extreme displeasure to Devorah and she transferred me to her manager, Francis. At 11:54am, Francis told me that she needed to talk to her dispatcher and would call me back in 5-10 minutes. As of 2:30pm today, I have not heard anything back from Francis. At 1:15pm, the Urban Express driver finally showed up at my building. He and his partner literally dumped everything on my floor and told me to sign their paperwork. I refused to sign until I went through all of the boxes they dumped on my floor and confirmed that everything was present and accounted for. They told me that it didn't matter if everything wasn't there because I could just call Ikea and tell them about it later. They stood in the doorway of my apartment and watched me do this, never offering to help (and perhaps speed up the process). I discovered that several items were missing, despite the driver's insistence that they had delivered everything from my order. I told them to check the truck again. They went downstairs and came back a while later with an item that must have magically appeared in the truck. I described the other items that were missing and insisted that they check the truck again. They once again came back with another item that was somehow overlooked the first two times they were in the truck. At this point, they assured me that there was absolutely nothing left on the truck. I made a point of writing on their form that there were items missing from my order before signing it. I called Ikea (as suggested by Urban Express) to discuss the abbysmal delivery experience and the missing items. After over an hour on the phone (most of it on hold), I was finally told that they had made a note of my issue and would get back to me in the next 72 hours. Despite the miserable experience, that's the absolute best they seem able to do to get me what I've already paid them for and what should have been delivered days ago. They have not provided any information about when I might get the remaining pieces of my order, only that they'd look into it. I've now wasted two days waiting for this delivery and it's not even here in its entirety. IKEA AND URBAN EXPRESS FAIL!!! read more

So i went into the store on Saturday morning to purchase a lot of items for my new apartment. I set up delivery and went to go pay. Their credit card system was down. so they asked me to sign a slip for authorization and that someone will contact me in 3-5 business days to process the payment but that it wouldn't affect my delivery date and time. They called me Saturday night and i missed the call. I call them the next day and apparently my order was canceled and my time slot for delivery was taken by someone else. I ask to speak to a manager. He name was mike. ZERO HELP! I tell him I'm going to call customer service at corporate and log this with the BBB, FTC and Yelp. He says ok thank you have a nice day. I call natalie at customer service, 888-888-4532. She takes down my situation. I explain the new time slot doesn't work for me. She tells me that its not definite when they do schedule one anyway. She was great but i tell her that what she just told me is not covered in the IKEA Central Customer Delivery Terms and Conditions. She said "really?" and i said"yes I'm reading what i signed right now" Really Ikea? That is how you do business? Not cool. read more

Nothing wrong with experience at this store, I was able to place a large order here, and have it delivered directly from the warehouse and that is where things went to hell. I got all my items I bought, but one, and in the delivery invoice it did show one missing. No big deal, I'll just call them to get it resolved. Call customer service, was told they will need to investigate and get back to me within 3 days. Never got a call, instead call again to get a refund, and rep blame shipping company for losing my item even though on the invoice it clearly show item missing, IKEA warehouse screwed up, but agree to give me a refund and told it would take 7-10 days. I waited 2 weeks, call again this rep, told me they are still investigating, I told them this run around was total BS and I would like the refund process today, told me nothing they can do, and I'll have to speak to someone at this store, than I told them to escalate to corporate. They refused. This is the most absurd business practice I've ever seen, they just give you the run around and pass the buck. So I had to file a dispute with the credit card company, and funny thing is that the IKEA rep was fine with me filing the dispute, they must have to deal with these issue all the time, and the credit card rep seem to have plenty of experience dealing with IKEA. All and all, the best and smoothest transaction was filing that dispute, took less than 5 mins. read more

Dear Ikea, I come to you before you open at 10 To return a curtain and a blind I am there in line, and I'm right on time This transaction should be done without blowing my mind I wait and I wait, my line number is 8 How hard can this really be? I wait there for an hour My mood turning sour unacceptable, don't you agree? Ikea you have shown Though your brand is well known That your store is managed by drunk elves Incompetence stinks Who needs kitchen sinks? I would rather use lemons as shelves. And oh, I won't worry You will never say sorry For stealing over an hour of my life And from this day forth, I will never darken your door And I wish you nothing but misery and strife. read more

I consider myself a reasonable reviewer... I mean, I understand that I'm going to a discount flat-pack DIY furniture retailer who probably pays its employees in high-fives, and 1 star may seem harsh in that "I'm getting what I pay for." However, this store's standards have fallen into oblivion and customer service is a nightmare. If you even consider it possible that you may have purchased something broken, or missing parts, or something you don't actually need or like, you are better off not coming to this IKEA. Do not be swayed by the hipster romantic comedies. This is not a store for you. If you need customer service in any way, you will be thrust into a Sisyphean hell. I have spent hours trying to return items that are broken; all responses to me were rude and unhelpful. This store is for meatballs, cheap pillows and irony. If you expect more, you will be in tears. read more

I have always been a huge fan of IKEA stores especially the Broadway Mall location - the items are easy to assemble, the prices are always great, and the staff are helpful, except on my last visit. I took my daughters on Saturday afternoon to pick up a few kitchen items, so we went directly to the warehouse area. The store was crowded, as it usually is on Saturday afternoon. Still, for some reason, in every aisle, we went to, there was an IKEA staff person either standing around or pretending to reposition the items on the shelf, but at no point did anyone ask us if we needed help. Okay... I let that go! But then we got to the self-checkout area, and two sales associates were standing by our register, and no one else's, and then we were "randomly selected" for a bag check... ... I had to address it. I also waited around to see how many other people who looked my me were "randomly selected" for a bag check -let's just say it isn't so random! read more

Wooowww! I have never dealt with so many incompetent and rude customer service people in the same establishment. From dealing with their horrible customer service on their general U.S. line all the way to the representatives at this Brooklyn store. I'm in the process of purchasing a kitchen and we decided to go with an IKEA kitchen because of the current sale going on which beats many other prices, along with the long term warranty. Buying a kitchen means spending a lot of money, so I expect top notch customer service for all the money being spent. The online kitchen planner is a piece of s**t software and has broken down on me numerous times and no one in customer service or IT can help fix it. Thank god for the only decent employee at IKEA - Cassandra. She helped me over the phone and at the store and provided us valuable information. If it wasn't for her, I don't know how we would've been able to move forward with the kitchen. Fast forward a week after she truly helped us, and now I'm trying to reserve the measuring service, but the kitchen rep's at the store have absolutely no knowledge of anything and are extremely rude and lazy. I hope they are getting paid only $2/hour because that is clearly what they are worth. How does IKEA management feel so comfortable hiring people like this and put all the service and trust in their hands when customers like me is planning to spend thousands of dollars on a new kitchen? I'm in PR and write my own blog, so believe it when I plan to write a story on this and warn people to stay away from IKEA and their kitchens. I truly hope the one person I can count on, Cassandra, will be able to help me through the rest of the process. Otherwise I'm done with IKEA..forever!! read more

The Brooklyn IKEA store has sunk into chaos. Stock is low and randomly placed. Shelves are very messy. There are almost NO associates on the floor. Have a question, go to the ONE customer service kiosk and get in a very long line. Otherwise, try to help yourself through your phone, which can tell you if your item is in stock and where to find it. Only, even if it's in stock, it might not be on a shelf. I circled Market Place 3 times, and when I finally found someone who worked there, he apologized and said that it's probably in back, but he just could not go and look for it. I understood. Seriously. He was the sole person helping thousands of customers. But it also meant I had to leave without what I came there for, after driving an hour and paying tolls to get there. I hope IKEA gets back to its original standard of care! read more

I'm revisiting this review from a few months ago... When it's 9PM and you're just getting out of the Ikea... residents of Red Hook who go there on a nightly basis just for fun will criticize you if you look angry about having to wait for the "bum's rush". Well, here is my response to that: We all know about Ikea and its brilliant knack for allowing people to furnish pretty much any kind of living space. For this, I've got about 4 1/2 stars up. But then, the stars start to go down for a great many reasons... First of all, just a warning to people: if you live pretty much anywhere in Manhattan and are trying to have a successful trip out to an iKEA to get everything you need, you would probably be better off just getting a van and driving out to Paramus. The transportation to this Red Hook outlet is intense and complicated, and you are going to get criticized and mocked for 1 hour in the subway on your way back if you carry an Ikea bag. AND... you'll have to pay $100 for delivery for the stuff you couldn't carry. That's the same price as... a moving van!! and then some. My solution for future reference: rent the van. ...but as far as ratings go, I'm gonna knock this place down even further because" If you want to take a break from your shopping and go eat in the cafeteria: The staff will criticize you for your food choices, and curse you under their breath for having enough money to be shopping and eating there. You see, you're not as slick as they are, because they know the guy at the hand me down furniture store personally, and they're in the union. So they're gonna spit out a bunch of classic blue collar hates white collar condemnation at you. And you're like... "dude, yes you ARE the slick one for having to work somewhere that attracts customers that you hate for reasons that neither you nor they would have any inclination to change." ...Anyways, just get ready to go through the 4 corners of hell to make probably one of your most important shopping trips, if you want to do it in NYC proper. If you hear my cries from the pit, you are probably not too late. read more

Fuck the haters. I went on opening day. Red Hook is definitely changing. I now own thirty-three picture frames to decorate my lovely Brooklyn space and you know how much it cost me? Not a damn thing, thanks to the awesome $100 gift certificate I got. Hoorah, first 2500. And did they mention they have daily fifteen-minute shuttles from three different neighborhoods? Catch them at Park Slope at 4th Ave - 9th Street, Downtown at Court St - Borough Hall, or Gowanus at Smith and 9th Street. (If you're traveling from Manhattan, they have water taxi service, also.) read more

I came to this Ikea for the first time today and it was alright. The traffic wasn't too bad. I highly suggest coming here on the weekdays before noon. The parking lot is huge as hell and the showroom is huge too. There was one thing I didn't like about today's experience. My cousin and I were shopping around the cups and plates area so we left our cart on the side. When we came back to our cart, someone jacked our cart and took all of our shit out and left it on top of a display of forks, knives, and spoons! We were lookin all over the place for our shopping cart. I still can't believe some asshole would do something like that. NO CLASS! Follow me on twitter. http://twitter.com/garygorlomi read more

I absolutely love IKEA; however, this location is the worst!! Staff, if you can find them, simply DO NOT CARE. I had one member of staff simply walk away and ignore me in the middle of asking a question. I searched for 20 minutes for another member of staff to help me find something and they said: "you're the fifth person to ask for help today, sadly no one is answering the phone in that department... they're so lazy. I wish I could help." After becoming frustrated with Times Square dense congestion of clueless customers wandering like zombies, bumping into each other (and me), we simply had enough of this terrible shopping experience and headed to the checkout with the seven items we had selected. Fewer than half the checkouts were open and there seemed to be no movement of the customers in any of the checkout lines -- all of which were 20+ customers deep, snaking back into the middle of the warehouse section. We desperately looked for a "10 items or fewer" lane and found a "3 items of fewer" lane, which was backed up even further with persons who had completely full shopping carts. We abandoned our shopping basket and sought out customer service. We managed to speak to two customer service agents, neither whom would look us in the eye and pretty much said the same thing -- we simply do not have enough staff to man all the checkouts, both refusing to address the persons in the "express lanes" with more than three items nor the lack of any employees whatsoever in the housewares, kitchen, bedding and bath departments. I left the store, purchasing nothing. I will order online rather than going to the Brooklyn IKEA ever again. This store is a truly bad representation of the brand and needs to be CLOSED or REHABILITATED BY CORPORATE. read more

Best days to go are the weekdays. HUGE private parking lot Staff wasn't too helpful nor enthusiastic, actually felt like any customer was a drag. Near the water so the scenery is nice. The location itself is nice, it's just the micro aspects (security, employees, etc.,) that are bringing this place down. Not much to review. Average at best. read more

Spent wasted) 2-1/2 hours in ikea in Brooklyn today. We were looking for a home office desk chair At every turn it became obvious that customer service was simply a non entity. One cchair we chose turned out to be sold out but we could not learn this until we took a photo of the tag on the chair and walked it over to stand in line to see an employee in a booth who looked up the item. We were told it will be available probably on January. We finally settled on choosing another chair which had st least 5 samples on the selling floor. Back to the employee booth several rooms away. We were told we "got the last one"....so take paperwork downstairs to another line to pay and then to a 3rd line to await an employee bringing out item to us. Except employee finally came out to say chair was no longer available. Our receipt had meanwhile assured us the item we paid for woul be held to the end of thhe day. With no apologies given, There was now yet another line to await a refund. Does this retailer maybe even have a clue how customer service is real for their business? read more

This is mainly a review for the home delivery which I am very disappointed in. I ordered home delivery from the store back on 8/3/2016 and was told the earliest they would be able to deliver it would be Sunday, 8/7/2016 which is the delivery date I chose. The day of, the items arrived towards the very end of the 4 hour delivery window and the movers made me sign off the packages before I had a chance to check over and make sure I received all of my items. As soon as they left, surprise surprise, I realized that they were missing one of my items. I promptly called the Ikea Customer Service and had to report a lost item. The person I spoke to told me the item will be sent out as soon as possible (the latest being 8/9/2016 and I should receive it by the end of the week). That day came and went with no notice from Ikea. They even sent a customer service survey and when I tried to fill it out it didn't even work?? A tracking information finally came two days afterwards just saying that the item had been packaged up but no notice as to when it will be picked up by Fedex; however there was a delivery date of 8/15/2016. Today (8/15) when I checked online, there was still no sign that it had been shipped out yet. I called Fedex and they told me they had not received the package yet. I tried calling Ikea and once again had to be put on a 40 minute wait before I could talk to anyone (Their phone menu takes ages to get through). After waiting for the rep to contact the Brooklyn store for another 20 ish minutes he told me the package was still sitting in the store waiting to be picked up. Which basically means it had been sitting there since around Tuesday (a week) waiting to be picked up and delivered. When I asked it I could return it the customer service rep told me it would be very difficult because everything was already packaged and shipping information had been created already so they treat it like it is sent out even though it wasn't. I find this to be absolutely ridiculous. If you have the ability to just pick up and drive the items home yourself definitely do that and don't rely on home delivery just to make sure nothing like this can happen to you. They actually have a nice showroom and items available but this home delivery fiasco is very annoying and I just either want my nightstand or my money back but right now I can't seem to get either... read more

You know how they say that Ikea is the test of a good relationship? No? Well, it is. Bringing your significant other out to the end of Red Hook to shop for cheap Scandinavian furniture tests any good relationship I know. But, I prefer to approach Ikea more like a choose your own adventure book (remember those?). Each choice brings a different emotion and outcome. Decision #1: Transportation 1. The Ikea Shuttle bus - It makes you feel a little like you're on a school field trip. You have to figure out when it's running, and when it's not. And, you have to wait with other confused and forlorn Ikea shoppers for the shuttle to arrive, not quite when it says it will. But, you'll arrive in one piece. 2. The B61 - Kind of like the Ikea Shuttle, but not free, and less direct. But, you can check out all the fun ikea sites on the way. You'll get there with a sense of accomplishment for mastering another MTA bus line. 3. Car - Probably the least stress free, and most direct method of transit. But, drive with caution, that Ikea parking lot is a crazy-ass obstacle course - especially look out for carts on the roll, bad, rude drivers and kids running through the aisles. Once you park you'll be a victor! So, enjoy. 4. Ferry - only if you're coming from Manhattan. Someday I'd like to go into Manhattan just to take the ferry to Ikea, cause then I'd be on a boat! Decision #2: To peruse the model rooms, or not to peruse. 1. To Peruse - Well, perusing affords you the opportunity to not only see the furniture all put together, but some pretty fantastic people watching. There are all kinds at ikea, and they are all having funny conversations about hard-to-pronounce furniture, or what that furniture means to their relationships. So, it's a pretty fantastic free soap opera. 2. Not to Peruse - If you're coming to Ikea for something specific, just go straight to the market, pick it up and get the hell out of there. Less stress, less people. And, more time at home to figure out how to put your purchase together. Decision #3: Food There are countless things to eat - I'm partial to the frozen yogurt, chocolate bars by every register and the cinnamon rolls. But, there's something for everyone. Meatballs? Pasta? Fish? Lingonberries!? You name it, and they like it in Sweden, and you'll probably find it. I have things I love from Ikea, and things I don't. But, really there's no where better for clean-lined, cheap, modern furniture for your apartment, and some fun graphics, too. Much like travel, if you're not sure of the relationship you're in, bring your significant other here - a challenging choose-your-own-adventure is a good way to find out if the person you're with should be there to stay. And, if not, you can choose your way out of it. read more

SHUTTLE: Ikea-Brooklyn provides a free shuttle to its store. It's a great service, but the shuttle itself seemed like it was going to fall apart. CUSTOMER SERVICE All I can say is Wow! But not, Wow as in "Wow it's good," but "Wow, it's so awful that words can not express how awful you will feel dealing with the employees here." Nearly every employee I encountered had an attitude or acted like he/she didn't want to be there. Asking someone for help was a big no-no because they were just going to throw shade at you. CAFETERIA The food tasted good and was cheap, but again, the staff was so angry with each other and with the customers that it was a terrible experience. STORE This store looked like its employees didn't care to organize anything or clean it, and there were large areas that were unstocked. OVERALL Let's be honest here. Ikea's stuff is stylish and cheap, so no matter how awful this store is run, you'll still be trekking here for a bookshelf and some frames. read more