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    Wanted Design NYC

    5.0 (2 reviews)
    Open 11:00 am - 5:00 pm

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    8 years ago

    Very charming selection of mostly ethically sourced, mainly local home decor and lifestyle products!

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    Unlimited Furniture - Bernhardt dresser Rustic Patina

    Unlimited Furniture

    (224 reviews)

    $$

    Sunset Park

    I purchased a recliner from them . It took 6 weeks to be delivered and once delivered it was so…read moreuncomfortable I called them immediately to return it . This is what they sent me . Total Payment: $1,299.00 30% Restocking Fee: $389.70 Round-Trip Shipping: $636.58 Tax: $66.71 Total Fees to Be Deducted: $1,092.99 Total Refund: $290.45 This company is a rip off and I would not order anything from them .

    I rarely leave negative reviews, but I feel other customers deserve to know about my experience…read more I ordered a shelving unit from this company because the price was competitive and they advertised free shipping. As an interior designer who has been purchasing furniture for clients for more than 21 years, I have ordered from countless vendors and have never experienced a return policy like this. When the shelf arrived, I realized it wasn't the correct match for a unit my client had already received. Since my client wanted a matching pair, I immediately requested a return. The item was not damaged--I simply needed to return it because it wasn't the right piece for my project. What happened next was shocking. Although the company agreed to accept the return, they deducted a 30% restocking fee ($338.10), round-trip shipping charges of $636.58, and the associated tax, for a total deduction of $1,042.91. On a purchase of roughly $1,200, I received a refund of only $162.98. Advertising "free shipping" feels very misleading when customers can later be charged hundreds of dollars in shipping costs if a return is necessary. Had I known that returning an item would cost me over $1,000, I never would have placed the order. Every company has the right to establish its own return policy, but I believe customers should be made aware of the true financial risk before purchasing. In my opinion, this policy is unreasonable and far outside what I've encountered in over two decades of buying furniture professionally. Unfortunately, because of this experience, I will not purchase from this company again. I encourage anyone considering ordering from them to read the return policy very carefully and understand exactly what it could cost if your item doesn't work out.

    Wanted Design NYC - productdesign - Updated September 2026

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