Great ikea location and nice store. One star is for IKEA's delivery service company XPOLogistics, when they showed up with our delivery, there were missing items and plates and bowls were smashed. Won't be using them again. read more

the store does not have an effective way to deal with returns, it takes more than 1 hour and half to return items on weekends. sorry ikea if I work during the week and don't have time to visit your store! it's unbelievable there are only two staff members dealing with returns during peak times. on top of the fact that i find unacceptable that one has to go to the physical store to return an item they bought online (and paid for its delivery). worst possible service, totally unexpected from ikea. P.s: reason for return wasn't silly: they delivered stained bed sheets - they were delivered without any packaging - and the glass covering of a table lamp was broken when it arrived at my place (of course, it wasn't packaged correctly) read more

I would not shop from Ikea again, their pickup/delivery options are chaotic and they place barriers into their customer service processes, not seen with typical organizations, to prevent adequate resolution of product/service issues. I made an online purchase from this store for pickup. I did not need one of the items after purchase so called and asked Ikea to remove the item from the order before pickup. They told me this can't be done because they've already started to get the order ready. Their solution was for me to just not pickup that specific item with the rest of the order. I have no car, so had a moving company get the rest of the furniture from the order, and they were told by Ikea at pickup that they have to take everything from the order and can't just leave something behind. I called Ikea immediately when the item arrived at my place and was told I have to now pay return shipping, and earliest return was 2 weeks away. Their cash office and customer service over the phone was atrocious. I spent 5-6 days, calling 2x/day to try and get ahold of someone at the cash office but the phoneline said it was busy and would hangup. The company used multiple numbers for their different offices and places the responsibility on the customer to call each one, rather than transferring the call themselves. This wastes an unacceptable amount of time, and by the time they processed my claim, I was told pickup would be another 1-2 weeks after the originally scheduled date. After the item got returned, I did not receive my refund. I had to reach out again and was told the file had accidentally gotten closed and they needed to open another file and refund will take another week to process. Appears this organization is poorly run and disorganized. They need to treat customers better. read more

I love their meatballs and furniture and I have been shopping at IKEA for years. I would normally give them 5 stars, but today my husband was scalded by tishauna while checking out at the cafe. He was trying to be nice and tell her what we had when she yelled, "don't do that." Rude, nasty,unacceptable and horrible customer service. As if this ikea couldn't get any worse-it does. Bathrooms filthy, smelly, not clean at all. And customer service is still terrible and non existent in the "restaurant." read more

I was extremely disappointed with the service provided by Ikea Brooklyn and the delivery provided by Lugg, the associate company that provides delivery services. I furnished my apartment with furniture from the store and ordered the delivery, but the floor mirror arrived broken at my place. I called Ikea's customer support department and the attendant told me I'd have to go back to the store in Brooklyn and talk to the customer service in the store (and I live far away from Brooklyn). Even so I went and Ikea attendant, extremely rude, told me that the store had nothing to do and I should contact directly Lugg. As a result, it's been two weeks since I've been sending e-mails and calling both Ikea and Lugg and getting no positioning. I have already sent pictures of the damaged product and followed all the procedure that was oriented. Ikea's low price does not compensate when the service provided has such a poor quality, and in addition the price of Lugg's delivery is extremely high (about 40 dollars). read more

IKEA - Photo of the broken mirror - Kitchen & Bath Near Me - Brooklyn, New York

If you haven't been to an IKEA Store it is an experience. I had several tasks today for a friend and relatives. While I took care of that I looked around, took some photos. The place is huge! High ceilings. There's everything you would ever need for your home. They have lots of check out lines. You still need to wait. This place is always busy. My issue was with returns and exchanges. We also needed a missing part. In other IKEA Stores they have nuts and bolts and other pieces where you can get them and go. At this location you take a number and wait. And then you wait, and wait, and wait some more! Mean while people with returns and exchanges have a different numbering system and they are called first. We waited as about 20 people were called and no one that just needed a missing piece was called. Our problem in addition, we had both return/exchange and needed a missing bolt. They don't have a number for that! Finally we were called. Onnicka took care of the exchange for the correct item. She also got the missing bolt we needed. She was really efficient. I could tell how hard she worked and knew it was a hectic job!! But after being taken care of so efficiently by her that wasn't the end. Next you wait for the new item to be brought up. They have a screen where you wait for your number to come up. It was just a couple of parts for a cabinet. Small plastic bag! We had to wait at the furniture pick up with everyone else. All the other numbers came. Finally my daughter went up and asked why everyone else was getting their orders and ours wasn't coming. The employee looked by the computer and there was the little plastic bag of parts. There so busy with the furniture it just sat there. Meanwhile we spent an hour and a half waiting in total. They need a better system. They should have one numbering system and take people in order! I rarely go to IKEA. I enjoyed the day because I was with my family. It's always an experience. I learned a lesson to pass on to you. Take the number for returns and exchanges. If you get in the wrong numbering system. You'll wait forever. read more

See all

It was back in 2010 when we came to IKEA to gather everything we needed to fill and empty house and we had achieved it for about $1500 and next day delivery was $90, was really a smooth experience. Yesterday was the second visit within 6 years :) We came by car, found parking in 5 minutes even though it was Sunday. Once you enter, you'll see the computers to enroll for the ' Ikea Family Card '. Please do. They have good deals, 20% off on selected items etc. If you forget to do so, no worries, they also have computers before you check out. We bought racks, a new cover for our sofa,some hangers. This rack for $12.99 is so good: http://www.ikea.com/us/en/catalog/products/50231630/ also this simple wardrobe for $24.99 saves life : http://www.ikea.com/us/en/catalog/products/70288951/#/30246468 Check out was fast, satisfied with the overall experience. Not the best location for public transportation but as far as know they have shuttles to R train. read more

IKEA - $100 :) - Kitchen & Bath Near Me - Brooklyn, New York

See all

None of the hanging items come with dry wall screws, beware of that. Also one of the kitchenware items we got came with a dead cockroach sealed in it. Haven't been able to get in touch with customer service but it was a pretty disgusting finding. read more

Ikea is The Super Store! This location has a plethora of home goods that could tickle anyone's fancy . read more

Horrible customer service. Went to buy a bed frame, Hauga. Did homework online, couldn't figure out if the bed frame included slats (Luröy) or not. For Queen it says included, on website it says only mattress and linens not included so I figure okay it's included, but in my past experience I recall having to get slats and a middle beam. Okay, I go to showroom floor trying to find an employee to help me with this question and figure out precisely where to go to get needed items. Wait 10-15 min, no one. Okay, I go back to the display and get the aisle and bin from there. Go through the maize, get to the purchase aisles and see computer terminals to check where items are, find the boxes I need, but no mention of slats or beam. Go to check out, figure I can ask the cashier. No cashiers open, only self checkout. 4 customers in front of me, takes 25 min. I get to the check out terminal, but first ask the employ overseeing about slats. He says "idk, I'm sure you have to get them separated." I say, "I thought so too, but online ikea page says slates included, I don't care either way, I would just like the correct answer." He says "wait a min, my manager is over there let me ask her." Cool she come and says to "go to the show room floor to ask employs there." I say, "I was already there about 15 min, no one is around, can YOU please find out for me." She says "just buy it and if you don't need it, just return it." I say, "no, I'm not coming back for a return, can you just please look it up or call an employee on the show room and tell me." She says, "I can't do that." Fantastic, so I left. Worst Ikea experience ever for me. Will instead go to Elizabeth, NJ, where the smaller sales tax will make up for the toll and the customer service has been better in my experience. read more

I ordered a bed online. It was supposed to be ready for pickup at 4:00PM. It is 7:57PM and I've been standing at the pickup spot for almost 2 hours - still no bed. It's in stock, they just haven't brought it out yet. At 6:45 I decided I'd go eat in their restaurant. Then at 6:51PM I got a text saying that the order was ready. I threw out my food and rushed down. It wasn't ready. read more

IKEA - Text exchange - Kitchen & Bath Near Me - Brooklyn, New York

Although this place has the best disposable furniture for the economically strapped, I have to say that somettimes it just makes sense to go elsewhere. I came here this afternoon in hopes of finding an office chair. I did find an office chair that I liked. It was comfortable, sleek and in my price range. I was extremely excited only to have my hopes shattered when I arrived at the self-checkout area and found that everyone else had the same idea and that they were OUT OF STOCK. They won't have another shipment until next week. Bummer. I guess I am not unique after all. I am the same as all other Brooklynites. But, I will be back for my chair... read more

The click and collect experience is seamless. And you park right by the waterfront, it's so gorgeous. I've been here a handful of times over the years, no idea why this place has such low stars. No complaints from me! read more

I came here to replace a defective part from a couch I bought in store. The process was a little complicated and took a while to get sorted out but the staff was helpful and eventually got the replacement part. The process took about 40 minutes total. read more

You get what you pay for. Box arrived ripped open and without the other two pieces of the order. Impossible getting in touch with customer service, wouldn't do again unless I bought in store which is a pain to get to. read more

IKEA - Kitchen & Bath Near Me - Brooklyn, New York

Let's just preface this review by saying, I've never been in a IKEA store. It's on my bucket list this year. Yes. To visit IKEA is one of my goals. Anyway, I was going to go with my best friend since she loves that place. However, the office desk I've been coveting was on sale and she was out of town. Hence, I took my dad instead. He drove by this place on the highway all the time. Thus, he was always curious what was in this big building. When we walked in, the parking lot and entrance reminded me of Costco/BJ. TIP: If you want to make your trip short, DO NOT go to the showroom on the second floor. OMG! I felt like we were in a corn maze. This place was full of loops and turns. I printed my shopping list beforehand. Next time, I will go directly to the warehouse. You live and learn. When we were at the cash register, the conversation with my dad went like this: Dad: Why are these furniture so cheap? Are they made in China? Me: No, dad. Ikea is a swedish company. Dad: Tell me more. Me: It's an international chain. I'm sure there are IKEAs in China. Dad: Wow. Overall, it was a great experience. It was definitely a bonding trip for me and my dad. read more

IKEA is Wal-Mart for freelancing design dweebs. There's a solution for just about every need and budget. When I was in college, I bought some IKEA stuff because it was cheap and looked good. I can tell you that stuff didn't fare well or last long... once you move this stuff out of where you assembled it, it self destructs! What brings me here these days? I have a car, so I shuttle my friends to IKEA on a trip to Fairway, or I need to dig through the As-is section for some raw materials. It's funny how easy it is to repurpose broken IKEA furniture into something useful. Need new shelves for your kitchen cabinets? Buy a broken bookcase for $4.99 and cut it to fit. I don't even bother buying plywood or MDF from Home Depot these days because the scratch 'n dent stuff at IKEA is so cheap. read more

See all

Return and exchange sucks. I carried a 15lb box back because I got the wrong color. Now to return it I have to wait god knows how long!! My original plan was to exchange it, but I'm so disappointed that I don't want to give them any business anymore. I'll return the item (utility trolly) and my IKEA blue bag. My ticket# is 357 and they are only serving #249 now!!!! These guys are capable of large inventory and showroom, but not a balanced checkout counters, neither a balanced return center. Million people are standing on the line and only 5 booths!!!! Are you kidding me?? We are done IKEA, my time has more value than that 2 bucks I would save from your cheap furnitures. Thanks but no thanks. read more

IKEA - Kitchen & Bath Near Me - Brooklyn, New York

Going to Ikea is like going to Disneyland for cheap furnitures and food. If you plan on going for just half hour well good luck in doing that. Every time i said that to myself i ended up spending at least an hour there. Lol. They really want you to go through the maze of layout (with the hope of you purchasing their products of course) before you finally reach the checkout line. And yes this also applies even if you are there to grab that cheap cake at the cafe. Of course prices in Ikea are affordable compare to the other furniture stores you can't beat that fact. However, if you think that their assembling and delivery service are top notch well think again. I still remember 3 years ago when i purchased a good amount of furnitures to be delivered and assembled well let's just say it was up to their availability not yours. They used 3rd party to do all that thing so if you are ordering a good amount of stuff, you better check on your order very carefully. Even tho i was given the date for the furnitures to be delivered and assembled but those guys still didnt come on time. I guess based on others experience that it is a common thing. And that assemble and delivery fee are not cheap either so if you don't have car or truck, my suggestion is just get it delivered then hire someone for cheap to assemble for you. What about checkout and return you may ask? Well checkout depends really on what day and what time you are going because on weekdays they rarely have any staffs on the checkout and you still have to wait for a while even if you only purchase few items. Weekends? Forget it, it is like a chaotic daycare center as line can be so long and other customers bumping into your lane without saying sorry. And beware of uncontrolled kids too as i found some parents just didnt care if their kids misbehave. Return is just horrible if not worse. It took me half hour just to return a small pot. Yes half hour. Ikea is after all Ikea although there is a good thing if you are an Ikea family member cardholder. You can get free coffee at the cafe on the top floor. And free refill too. And i still go back for their kottbullar and pink cake -- they are delish lol. read more

See all

Out of any IKEA the one here in Brooklyn is not only the busiest in North America it's also the least stocked store- When you come here you are lucky if you can find anything everything is out of stock even the restaurant does not have the advertised food and even run out of the IKEA meatballs. When you go to get a couple coffee there isn't any because nobody has taken the opportunity to make any coffee here. Very basic things like the bathrobes the blinds they're always out of stock. It's hard to find someone to help you here good luck if you can specially in the kitchen area. Also as a reminder to you do not leave your cart unattended for one second because they will whisk it away with all your stuff and it never to be seen again. read more

See all

Let me be review 800 and start by saying that I am a fan of IKEA. It has what I need and the pricing is more than affordable. Don't understand two and half stars overall. I do, but reviewers need to pregame. No, I don't mean have drinks. I mean go to the website and get yourself organized. IKEA is huge. You need to know what you want. If you don't your experience will be less than wonderful. I seem to wander to IKEA every 6 or so months. The wife and I walk the aisles just picking up a little of this and a little of that. Wine glasses seem to be a staple of our purchases. Plates at 89 cents serve our purpose of everyday use. A cutting board, some kitchen utensils, picture frames, you know the stuff you need. Fun way to get your steps in. The wife did remind me that we bought a sofa a few years ago. A bright red one. What where we thinking. Really it was comfortable. Looking to buy another in a different style. Maybe. Overall, IKEA may not be for everyone. Expect to spend 2 to 4 hours. Some people may not have the time, but if your looking for kitchen stuff, light fixtures, decorative pillows, storage shelves your in the right place. Just be warn that it could be crazy with crazy shoppers. Finally, you either like IKEA or you just bitch about IKEA; this is the American Way.......... read more

My love/hate relationship with IKEA started shortly after my then wife asked me to find other lodgings. Permanently. Before the fuhrer yelled the last syllable of her directive the neighborhood heard screeching tires and they saw a cloud of burning rubber smoke emanate from the pavement. Needless to mention, our feelings were mutual. However, my wallet was--in direct proportion--as empty as my heart was full with joy... Armed with $1,500 and a dream I furnished my entire apartment--that real estate broker extraordinaire John Kalamaris of Metroline Realty (see my glowing review for Metroline Realty) helped me secure in a day--in IKEA chic. Admittingly the stuff looked great--for about 10 proverbial minutes. I'm rough with my furniture and IKEA--in my opinion--doesn't wear well. Yet I know of others whose IKEA stuff looks almost as good as it did day numero uno. The value proposition with IKEA is that you get really good looking crap (at relatively low prices). And depending on what stuff you get, it may actually still look good in a month. Checkout at the stores are a nightmare and I've had better Swedish meatballs than those purveyed at IKEA. Nevertheless I keep returning, which for me is tantamount to picking at a scab that won't heal. read more

This is a review for the IKEA customer service and online delivery (coming from the Brooklyn location). I came home one day to find a horrifically damaged box in front of my apartment door. There was no bubble wrap inside, so (unsurprisingly) my two shelves were chipped on all corners. Assuming (incorrectly) that it wouldn't be a big deal to report the problem, I immediately went to their website and filed a damaged items report (at http://www.ikea.com/ms/en_US/customer_service/contact_us/damaged_delivery.html). They said they would get back to me within 24-48 hours. Hah, good one. Thinking (incorrectly) that getting in touch would be easier over the phone, I also called to report the damages (at 1-888-888-4532). I got an answering machine telling me they close at 8PM EST. I was calling at 7PM. This happened 4 or 5 times (I tried every day). I tried to search for other ways to get ahold of them, trying different phone numbers and different emails (US_CSC_Aftersales@ikea.com, among others). After OVER two weeks since my package had arrived, I finally got the IKEA hold music instead of the "we're closed" message. I stayed on hold for 45 minutes until a kind customer service operator took my order number and immediately re-sent my two shelves. Such a headache for such a simple task. IKEA, you need to have a dedicated team responding to the online damage reports, and a dedicated phone line for reporting damage (that stays OPEN as late as it claims, and answers calls in less than 45 minutes waiting time). It should be as simple as that. read more

IKEA - Package left at my door in Brooklyn like this - no bubble wrap or packaging materials inside. - Kitchen & Bath Near Me - Brooklyn, New York

I think I decided to come here on the wrong day because it was WAY too crowded. People were EVERYWHERE. Saturday's are not the day to come here . The store itself was very clean and organized. I love the room displays they put together. The designers are very talented. This is a great place to come for inspiration. The bathrooms are gross though . The pricing is pretty good too. They have great quality things for reasonable prices. They have large carts and large elevators. The checkout lines are crazy. But to gear you away from how long the lines are, they have a huge food court ! And the food is afforable. 79 cent hot dogs. $1.25 pizza slices and lots of other selections. A lot of organic selections also. I would recommend . read more

See all

I'm really thrilled that Brooklyn now has an IKEA. What's even better is that there are complimentary shuttle buses and other ways of transportation to IKEA (check their website for more information). I love their products and I already think they are brilliant and they even have food and a mini grocery section, which is even more brilliant. The food court is so IKEA, it's furnished with their products (great marketing tactic). And the layout and the pieces they put together made the food court look amazing. I also like the cafeteria system, many items are self-served, the staff is quick with serving the food, and the cashier line moves fast. Best of all the food is pretty cheap. I love the ribs with fries in particular. Not too fond of their Swedish meatballs. Free refills on fountain drinks and coffee and they use organic milk. Downstairs you can get $1 frozen yogurt, $0.50 hotdogs, and more. From the grocery section the sparkling juices were great. I love IKEA you can hang out there all day. read more

THE WORST CUSTOMER SERVICES AND DELIVERY SERVICES IN HISTORY. How could a global company be this INSANELY MESSED-UP is truly beyond my comprehension. Summary: It is incredibly difficult to get hold of customer services on the phone, they frequently cut off your call by announcing that there is a high call volume and good bye (before you get to talk to a real person!!). Once you get to talk to someone on the phone, they will tell you that they can do nothing about your orders, and that your best shot is to go into the store, as if they are two different identities. The customer services in store is even less amiable. The default wait time is 90 minutes. And then you get to speak to a representative usually with an annoyed face who can care less about your purchases. They tend to get to 'this is not our problem' conclusion very quickly, blaming either the customer services on the phone or the delivery company for your issues. Their pissed-off attitude and unfriendliness is matched by nothing I have seen in life. The delivery company is a complete mess. I got my furniture delivered along with two boxes with lids. Those plastic boxes were covered with scratches and dirts. When I complained to the delivery driver, he said 'Yes you can return it, but you will get the same thing next time too!' And that 'If you go into the warehouse of XPO(delivery company), it is a TOTAL MESS. This was not my fault.' Well, thanks much for the pep talk! --- yes, they have zero interest in customer satisfaction. The story: All I wanted was to buy a wardrobe and a bookcase yet it seems unbelievable difficult to accomplish. Day 1: went into the store and got two customized units. They were scheduled for delivery 10 days later. Day 2: realized that I need the furniture assembly services, called the Ikea Customer Services, which was crazy hard to get hold of -- after 2 hours of having my calls dropped and then waiting, was told that they cannot make any changes to orders made in the store. So I had to go back to the store (which is one hour away from me) and then wait in line for 1.5 hours to talk to a customer services representative. They canceled my first order and put a new order with the assembly services added, scheduled for two weeks later. By that time, I was really exhausted about the whole thing and thought it was over. Nope. Day 15: the truck driver arrived, the driver moved all the merchandise into my apartment but said he got no instruction of the assembly services that I already paid for. I presented him with my receipt, but he just kept saying no, he didn't get any order of it. I asked if there is anyone he can call to clarify, he said he doesn't work directly for the delivery company (XPO) & has no contact of anyone!! Then I took a look at the two boxes included in the order, they were all covered with scratches and dirts, as if they were picked up from an abandoned factory. I said I cannot accept something like this, and the driver said 'you will get the same thing every time you order from them! If you go into XPO's warehouse, it is a complete mess.' Can you believe this?? He did not have the slightest sense of feeling sorry, his fault or not. And he did not possess the most basic customer service ethic and asked me to accept damaged goods because that's the best I can get! Completed turned off by this, I tried to call Ikea customer services, with the most frustrating experience of being cut off again and again. When I finally got hold off a representative, they were able to check and found out that the store forgot to attach the assembly services with the delivery service!! She asked me to go back to the store to ask for unknown amount of reimbursement. I asked if she can reschedule an assembly for me, she did, but then later I found out that the new order was asking me to PAY $79 MORE for the rescheduled service!! By that point, the phone call already ended, instead of going back to the painful process of calling, I decided to go into the store, as if it was my last (if even that was possible) chance. Long trip to the store & 1.5 hr wait time later, I got to talk to a representative who had the most unfriendly attitude. I explained that my delivery was messed up and that they refused to do the assembly for me, and she immediately said 'that's the delivery company's problem, not ours.' Yes, the first instinct was to say that it was not their problem, even though they were the ones who hired this insane delivery company (customers have no other option) !! After 30 minutes of getting her to understand that it was the store's fault for not adding the assembly services to the delivery, she agreed to reimburse me for it and charged me half price for the new assembly services. Now, it is scheduled for 10 days later. Currently, I just keep my fingers crossed that someone would really show up on that day and finish the work. Pray for me please. read more

Why does this shop have such low reviews? I came with some friends to walk through it, and it was great! So many different options, and the map is plastered all around to make sure customers don't get lost and know where they are. It's really great! Everything is cheap too. We got some snacks afterward, and I really enjoyed the ice cream! The hot dogs are elsewhere though so we didn't get to try that, sadly. I also got a cinnamon roll which wasn't super memorable and was a bit on the sweet side, but wow that ice cream! Definitely would recommend getting all your household goods here plus some snacks. read more

They said they'd help carry furniture when I called during the week. After the purchase then said they wouldn't. How hard is it to communicate accurate information? read more

It is now 9:30 and we have been on the home delivery line for over an hour after spending an hour waiting to check out. What the EFF is going on here? How can a huge store owned by an enormous company allow this complete lack of urgency and blatant disregard for their customers time let this go on? Does nobody from upper management read reviews or even walk around the damn store to see what the f is going on? I feel sorry for the people behind me, pictured. They will literally be here all night. read more

IKEA - These poor people will be waiting on this line for all eternity in IKEA purgatory. - Kitchen & Bath Near Me - Brooklyn, New York

See all

Incompetent, rude staff throughout the space sending you in an infinite loop doesn't make for a pleasant weekend. After others have dragged their feet on a sofa purchase for months, they finally thought they decided on a couch so I figured I could make an excuse to eat in Red Hook and stopped by to sit on the damn thing. Unfortunately, I arrived to their customer service line not moving, so checked out a computer (losing said place on line) to learn it told me to go back on said line; got to front of said line, and was printed something about it saying to bring it to the register to pay; re-iterated that I was not purchasing it, and was told they don't stock the thing at that location. FWIW they allegedly shuttle to/from trains every 20 minutes read more

See all

With places like IKEA, you just expect it to be a negative experience. This is definitely reflected in the reviews. Don't get me started in the RETURNS area of IKEA. Long waits, frustrated and irate customers, just doesn't contribute to a good experience. But this week, we went and had the usual take a number and wait in the waiting area. But when we got called, we got Stefania. She was the most patient, most professional rep we have ever dealt with. The system was slow, but she was always very reassuring and explained what was going on. What a pleasant surprise!! Stefania was great. She should get a raise! read more

See all

Horrendous service. Waited close to 2 hrs to pick up a product well after the closing time. Next time I need something from IKEA I'd rather drive to Long Island or Elizabeth NJ. read more

IF YOU ORDERED ONLINE AND ARE STILL WAITING- READ THIS REVIEW! I ordered in July a chest of drawer and part of my bed. I've been in the blame game between IKEA and XPO. Today was the 3rd time my delivery was supposed to arrive - 1st time: it was the automated system who scheduled, " no one's fault". 2nd time: the order wasn't really placed in the truck. Today: The truck "broke down". May I say I've been endlessly contacting IKEA (only had once the chance to interact with someone) and XPO. With XPO there's never information until after the fact that the window for my delivery closes. Before that, every representative always assuring me "my delivery is on its way". I went ahead and cancelled my order with my bank. YOU CAN DISPUTE EVEN IF IT WAS DEBIT. YOU ARE NOT THE ONLY ONE EXPERIENCING THIS. CANCEL THAT SH*T and stop these ridiculous games. AND NEVER, EVER, AGAIN ORDER IKEA FURNITURE ONLINE. read more

If you are someone that knows me personally, you have probably heard me say "I hate IKEA" every single time someone mentions the place. Before even walking in to the store, you're going to probably want to hit someone or something with your car since the parking here is always insane. Don't even bother coming as soon as they open because the parking lot is already packed. Why are you rolling your eyes? Ohhh, I know. You're wondering why I'm hating on IKEA when I've been coming here every weekend, sometimes twice in one weekend to spend every penny I have? Let me explain. Even though I do hate the mazes, the lines, the bright lights, the sweet hypnotizing smells and the fact that I always have a migraine when I leave here, I do love IKEA's prices, the many choices and the location of this place. So you caught me! Yes, my entire apartment is covered in the IKEA label and yes I'm in the process of spending thousands of dollars on a brand spanking new IKEA kitchen, and yes, I will continue to hand IKEA my money by the bucketload. I'm just not ready to admit that IKEA and I have taken our relationship to the next level. So judge me as you wish. I'm ok with it. read more

Just got back from the grand opening and it was insane. Very well organized and that massive line moved along nice and smooth. The first 2500 customers got a gift card...they were random from free food at the snack bar to money that ranged from 50 cents to $100. I got a $10 gift card, the lady in front of me got a $50...so I was a little pissed but then the lady behind me got a free yogurt...so I felt a little better. This place is massive, and since it is, I never felt like I was crowded or in the way with the massive crowd all coming in to shop. You know what Ikea offers so I will not go into those details, if not check the website. I am usually against big corporations like walmart coming into a small town and ruining the mom and pops, but I feel that this is the beginning of a great revitalization of this neighborhood and hopefully more shopping,dining and better living conditions to this great waterfront area. * Free water taxi from the city to Brooklyn * Free bus shuttle to all train stations read more

IKEA - Ikea, Red Hook Brooklyn - Kitchen & Bath Near Me - Brooklyn, New York

This place wavers between 1 and 2 stars. I think rating this store location 2 stars is generous. Pros: free shuttle service, super cheap/affordable furniture, tasty cafeteria food Cons: 1) Worst customer service ever!--expect to get yelled out by employees or witness employees yelling and fighting with customers. Employees here are super angry and rude. Regardless if you are old, weak, petite, or short and cannot reach- don't even think about asking for help with the heavy furniture. They refuse to give you a hand as it is not in their job description to help you load your stuff on to the cart. When IKEA says "self service," they mean self-service. 2) Not well stocked and very disorganized. You might be able to find a stack of table tops, but can't find the legs to the table as they are out. 3) Hard to catch a yellow cab here, so expect to pay a higher fare at the "gypsy" cab line. 4) Super hectic and crowded, long lines. 5) A bit dirty! Overall: Will I go back? Unfortunately, yes. This IKEA is the closest furniture megastore available. I've been to this store a total of three times and while each time was very unpleasant, I still can't resist the IKEA brand. If you come here at a less busy time and go in with low expectations, then you'll be fine. read more

I like the idea of IKEA. Going to the actual store, is actually quite depressing. Having your apartment revamped I like, following yellow footprints through a forced maze to get one thing of lightbulbs, I hate. The food is meh. They got rid of my favorite pie, there was no ice in the soda machine last time I came and for the fourth trip in a row, my item has been out of stock. Yes, two years now I have been trying to complete this design idea. It still remains in purgatory. Purely out of my stubbornness that it will eventually come back in stock and I can avoid paying shipping on it from the website. The checkout line is pretty much always long so make sure you have decided to leave the store well in advance of that point where you are about to throw in the towel and must get out asap. plan accordingly. Taking the ferry [1] on a lovely day over to red hook from the seaport is perhaps my favorite part of the whole experience. That and going to the key lime pie guy. [2] The cleanliness of the store, the quality of the goods and the helpfulness of the employees continues to slide ever downward and I delay coming back longer and longer between each visit. [1] http://www.nywatertaxi.com/piers/ikea-dock [2] http://www.yelp.com/biz/steves-authentic-key-lime-pies-brooklyn#query:key%20lime%20pie read more

IKEA - Free Weekend Ferry Schedule from Manhattan - Kitchen & Bath Near Me - Brooklyn, New York

$1 all you can drink soda. DUDE. The food looks okay. Just looks like frozen food to me though. I have had the food...to me it is okay. I like the meatballs. You get your food cafeteria style. The turn off for me is the sheer chaos in this store. IT IS PACKED. I can't enjoy eating in this kind of crazy environment. CHAOS! Even finding something in this store is CHAOTIC. I can't find it!!!!!!!!!!!!!!! I hate this maze thing, following one path around EVERYTHING to get to one thing. I hate it. I need a copy of the store map, in hand, to figure out shortcuts!!!! I dont want to walk forever in a maze to find ONE item! The lines ARE CRAZY LONG. Makes me want to just abandon my cart in mid line! I can't take it!!!!!!!!!!!!! AHHHHHHH! Okay...I am done complaining......for now. $1 free refill soda AWESOME! They ran out of ice though and the soda was warm BUT $1! read more

It could be any IKEA and I will always love this place. Some people complain about the quality of their items, but honestly items last a long time when you take care of them. read more

IKEA - Kitchen & Bath Near Me - Brooklyn, New York

See all

IKEA, please listen to all of your customers telling you YOU HAVE A PROBLEM. We shopped in store with delivery scheduled a week before for 8/10- that day came and went with no delivery and no contact. Phones for IKEA constantly ring busy and we can't get through. On the 12th the delivery company called us and said they were on their way- they showed up with only a partial delivery, indignant that this was all they had for us. We're missing a couch and can't get ahold of anyone to rectify the situation. At this point, we bought a couch from elsewhere and are starting a chargeback due to lack of response or follow through from IKEA. This is probably our last IKEA purchase of more than we can drive home, as delivery simply isn't worth the nightmare that it is turning out to be for what seems like most of their customers. Also their cafeteria was pretty much out of food and drinks by 7pm. What the heck?! read more