it was such a delight to try every chair and work with the incredibly talented sales team (Thanks, Natali!!) i went in thinking i wanted one thing and walked out with the perfect solution for me. i can hardly wait for my new chair and ottoman to arrive in March. read more

Horrible customer service - quality of cushions is very poor - started to complain about them in only 3 months of use. Buyer beware before throwing your money away on this company I wish I would of did my research before making a $3,800 purchase on Joybird There is definitely NO JOY in this company read more

So far good experience with website, showroom and ordering process. Fingers crossed we're happy once we receive the sofa!

I am only reviewing Joybird's website and ordering platform. I did not visit a showroom, nor have I received my order at this point. The found the website to be excellent and user friendly. The platform made it easy to jump from style to style and see the different materials and colors available for each piece. Of course, the measurements provided for each piece is quite important and very handy. I appreciated the availability of reviews as well. The proof will be in the pudding once I receive my order of three pieces. read more

Had a great experience in the store! Thank you to Cheyenne for helping us. Super excited for our new sofa.

Appreciated the assistance of the sales team. seeing the product and the fabrics was critica. Advice from sales was very important and valued. read more

Don't do it. The production of the sofa has not even started, but you can't cancel ! The time guesstimate has been pushed back three times already and this is before they even started production. One month later and they have not even started ! Instant regret !!! So they have not started production at all in the last month. I can't cancel, but I can return once they delivered it never year ?! lol makes perfect scenes. Scam of a company! B read more

We bought a sofa, which was delivered on October 23. It broke within a week because of faulty installation. We contacted the customer service and initiated a warranty claim on October 30, we are still waiting for a final response on when they will fix it, and on what kind of compensation will they provide because we will be without a sofa most likely for over a month. Making things worse I have folks coming for Thanksgiving, which I'm supposed I guess to sit on an imaginary sofa. I have contacted them every day, only to get a different customer service associate repeating that they can only discuss compensation after the claim is closed, and to not provide me with a clear date. DO NOT BUY FROM THIS SHOP. IT LOOKS PRETTY but it depends on work in Mexico, which makes for even replacing the foot of the sofa a nightmare. read more

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Staja was GREAT! Knowledgeable and professional and very detailed. The showroom had the pieces we had reviewed online making it a wonderful shopping experience. read more

I loved the look of the products online and customer service was excellent in helping me to go through my options. Today I received my chair and I could not be happier-the delivery service was great, the chair was set up and is beautiful, the quality appears quite nice, and it is super comfortable. Definitely recommend! read more

I went into Joybird with no clear idea of what I wanted. Thanks to the excellent customer service I got from Nicole, I purchased a couch and recliner. She was patient and offered honest opinions which helped inform my decision. I can't wait for them to be delivered. read more

The team at Joybird in Chicago are amazing, especially Rosielee. I will definitely be recommending this location to friends and family.

Elena was so nice and patient, the place had good vibes and you can test out and lounge on all the sofas, it was a fun experience read more

Joybird - Furniture Stores Near Me - Brooklyn, New York

It's a fabulous showroom and the staff is friendly and helpful. There is a great selection of furniture and a large variety of colors and fabrics. Our person, John, was perfect: he was there when we had questions and left us to our own devices when we needed to try things out or talk things over. He is knowledgeable and was very helpful with the final details. John was never pushy and remain patient and positive throughout our meandering visit. Thank You! (We did buy a sofa... in the end;) read more

After days of browsing various different furniture stores, Joybird's showroom and selection definitely stood out to us! We really love how Joybird offers couches of various heights, the object of our search, especially since we were looking for something a bit lower to the ground. Ana was very attentive as soon as we stepped foot in the store. We spent some time looking around on our own at first, and she came to check on us once we took out the measuring tape. After getting a good sense of what we were looking for, she talked us through the specifications of a couple different couches that sounded like the right fit, landing on the Lewis sectional. Ana patiently answered all of our questions with expertise, without any pressure to buy. She sent us home with a box of swatches and her email, in case we decided to move forward with a purchase. As it turned out, this is exactly what we ended up doing. My partner and I are so excited for our very first big furniture purchase together! We ended up going with the Royale Forest Lewis Sectional, paired with contrasting Royale Hacienda decorative pillows. Very much looking forward to receiving these in the coming month and a half! read more

Exceptional customer service! The customer focus in both the store (DC location) and online (Gregory) was simply outstanding. In the store your team member walked us through options, fabrics and ensured we selected something meeting our needs. Online Gregory was simply stellar - prompt, professional and easy to work with. I highly recommend! read more

The staff were very helpful when we shopped for a sofa. They were very patient with us while we finished up the purchase as they were closing the store. read more

Went to several stores best sectional found and love it. Best for the money. Great customer service. read more

Joybird - Furniture Stores Near Me - Brooklyn, New York

Spencer went above and beyond. Showing me all of the options, answering all my questions and allowing me to see the fabrics in a larger scale than the samples. Got to see and sit in the sofa in your showroom. He was so helpful and very friendly. read more

Store Leader, Richard Lee in the SF Store, provided excellent service and interior design advice. Highly recommended.

This outdoor couch took my space from empty and bland to elegant and chic. The number one comment I get is how fancy it is. However, they don't see how durable and easy to clean it is. I love this piece because it is a metal frame, not plastic. I originally had my eye on a wooden set, but knew this would hold up over time. The day I got it two dogs jumped up on it with muddy paws and it cleaned up surprisingly well with a little effort. Overall, I am so happy about my purchase. read more

Joybird - Elegance - Furniture Stores Near Me - Brooklyn, New York

I got my nearly $3000 sectional in 5/24. I've used the sleeper portion exactly 3 times. After the 3rd time some kind of silver bar fell on the floor and a silver handle like thing was hanging from the bottom of the bed. Customer service just informed me... not their problem, but I still have "lifetime " warranty. I don't know the point of a lifetime warranty if it covers nothing that's part of the sofa? Two weeks ago I purchased a lazy boy recliner, which I will attempt to cancel. I will also contact every consumer protection agency I can. Very expensive but very poor quality product. read more

Love the customer service and our whole place now is Joybird - great quality - can't go wrong and now we have a patio set coming read more

Joybird - Sofa - Furniture Stores Near Me - Brooklyn, New York

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I'm back for my fifth furniture purchase with Joybird. I've purchased the Preston Sofa Set twice for two different homes. The first set was asked by the buyer to be included in the purchase of the house. I've supported them since the early days when they were a much smaller operation out of Austin, TX. I was so glad that quality and service did not decline when they were later acquired my Lay-Z-Boy. I re-purchased the set again for our new home years ago and it still looks and functions as if it's brand new. Most recently, I purchased the Lewis single arm chaise and Lewis Grand Daybed for our theatre room. Perfect pieces to enjoy movies on with the family! I've also purchased the Blair chair and a half twin sleeper for our primary bedroom for occasions when our daughter wants to have a sleepover with mom and dad Then, just yesterday I purchased the Wilder Twin Sofa Sleeper for my home office for an extra sleeping space for guests. As long as Joybird maintains the same standards as they always have, I'll continue to invest in their beautiful, high quality furniture and recommend them to friends and family without hesitation, read more

Joybird - Lewis Set - Furniture Stores Near Me - Brooklyn, New York

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Great experience. I had taken a look at some pieces online and came in to view them in person. Spencer said hi and helped me look at swatches right away. I shared that I was looking for something ready to ship and he got me set up for a home delivery. Can't wait to go back and find some more pieces! read more

I love the customer service at the DTLA location! Vanessa helped me getting my dining table and now my sofa. I am very happy and excited with my purchase. Thank you Vanessa for all your help! read more

I've been researching joybird for about a year now, trying to decide which sofa to buy. I finally went to a showroom and was immediately assisted by a great sales staff named Vince. He showed me several swatches and styles and made my decision more definite. I am so happy that I went to the showroom. I was able to purchase a couch and a chair for a significantly low cost due to the items being on sale. I can't wait for my couch and chair. read more

We were happy to be greeted by Lilly immediately upon walking into the Joybird store, as she approached us and introduced herself. We told her our needs and that I had been viewing the sofas with loungers online and had to see the colors and fabrics in person. She listened carefully and helped us decide on a great sofa with coordinating cushions in the (cat-friendly) fabric that would work great. Happily, our choices were available in ready-to-ship so we are expecting delivery in a short time! In addition, Lilly offered some great design ideas and we are planning to collaborate on furniture and accessories arrangement in our new home. She seemed genuinely excited to offer this great service! read more

Delivery service was top notch and the chair is the star of my living room!!! It's stunning!!! read more

Joybird - Furniture Stores Near Me - Brooklyn, New York

Super awesome. Our salesperson was friendly, unassuming and answered all of our questions knowledgeably without pressure. Kudos!

Joybird - A Complete Rip-Off This has been the worst shopping experience of my life. I purchased a couch for my New York apartment, fully expecting a smooth delivery. I measured the elevator, hallway, and entryways before placing the order--doing my due diligence as a customer. However, I'm not an architect, and I cannot predict how the angles and dimensions would play out with a large piece of furniture. When the delivery team arrived, they claimed the corridor wasn't wide enough to remove the couch from the elevator and that the stairs were also not an option due to the weight and space constraints. They told us we were welcome to try carrying it ourselves--completely unreasonable. In the end, they took the couch back. I contacted Joybird to ask if they could disassemble and reassemble the couch for an additional fee, but they refused. They also informed me that there would be no refund because the fabric was made to order. So now, I am left with no couch and no refund. There has been zero attempt to accommodate or support me. One representative did say we would receive a 50% refund, but now I'm being told that the item hasn't been received at the warehouse, so they can't process it. It's been 11 days, and apparently, the couch is now "missing." I've been told conflicting things by multiple representatives--some say I won't get a refund at all, others say I need to wait another 5-7 business days. At this point, I don't know what to expect, but one thing is certain: I will never purchase from Joybird again, and I'll make sure everyone I know avoids them as well. This is truly unacceptable. read more

Rosie was so helpful in assisting with questions and staging info. showroom was great in showcasing fabric design and inspiring ideas. have a freshly brewed espresso in store and take your time deciding. great quality. read more

Really cool furniture, and great staff. I hate pushy salespeople but at Joybird Costa Mesa they struck the perfect balance of helpful but not pushy. Ended up buying a couch and ottoman that we are so excited to recieve. read more

RUN IN THE OTHER DIRECTION. I'd give it a 0 if I can. This is a terrible store with poor quality items and a terrible customer service. Their return policy deducts 25%-50% of your refund as a "restocking fee", which does not include shipping and YOU STILL HAVE TO PAY FOR THE RETURN LABEL. That's, of course, if you were lucky enough to get a response from customer service on time. In a sea of furniture shops, you will definitely find what you need elsewhere. DO NOT RECOMMEND AT ALL. read more

I've never stepped into a Joybird location but heard good things from a few friends. I needed a sofa rather quickly so I ordered a Miller sleeper sofa online in Key Largo teal and also the fabric swatches. My swatches came in and I ended up liking a different color. Customer service said because it's been in production for 4 days. I cannot switch the color. I told them I could pay an extra switching fee but they didn't even entertain that. Now I don't know if I'll even like the couch. Lesson learned, Joybird doesn't allow switching unless it's 24-48 hours after the order. I wish their swatches came in faster so I could have better observed the colors and texture. read more

Love our new Bryant Couch. A little difficult sometimes to keep the bottom latches locked at first. The staff at Joybird were really helpful and made sure we were all set to get the right color, material and smooth delivery. Thank you! read more

Great customer service is a hallmark here. They just helped me find the perfect coffee table to go with the wonderful Joybird sofa I bought last year. read more

I was able to check out styles and fabric ideas online but due to our need for a certain size I went to the showroom in Chicago. The design consultant, Astrik showed me the couch I had in mind and made some suggestions about some others that could fit my need. With her help, I made a selection and I am very happy with the choice! While I do not have it yet, I absolutely loved the one I sat in at the store. It was so nice to receive the help of Astrik. She made the process enjoyable and seamless. She was available for me to call and ask any questions that I forgot to ask. The financing was simple. It was so nice to be able to buy a couch this way. A very personal experience from start to finish! read more

After walking into a Joybird store and physically seeing and feeling the couch we've had our eyes on made the purchase very easy!

Purchased a Sleeper Sofa few months back...obsessed!!! Went in and purchased a matching chair. Service and delivery is amazing!!! read more