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Room & Board

3.7 (90 reviews)
Special Hours 11:00 am - 5:00 pm
Updated 3 weeks ago

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Purchased several couches and chairs from them. Always had success until i purchased the Morrison in summer ivory. It came with dents in the back.. had someone come fix it.. Next it starts pilling and .. and looks like i had it for years. Again had someone come clean and shave the pills. It is also NOT easy to clean. Yes i have a dog but the summer ivory was listed as the perfect dog friendly fabric. The couch and two chairs looked horrible. Customer service was not willing to do anything so i ended up getting rid of the entire collection... 7K down the drain. Last time i will be purchasing from them. Needless to say, i went to Interior Define and am extremely happy with my purchase. Also important to note, i reached out the Customer service on linked in and received no acknowledgment whatsoever. Speaks volumes in today's world!

Lawrence N.

Class act. Over a lifetime with my wife (35 years, 4 kids) we have bought a lot of furniture for many homes. This is by far the best furniture buying experience we've ever had with purchase, delivery, quality, and even after issues. We love how from their larger pieces to their smaller accessories are all displayed in their Chelsea store. High quality, well made, and beautifully designed. if you love a modern clean aesthetic then this is your place. Negative: this place is not cheap or even what I'd call inexpensive furniture. Not the most expensive in the city but you will spend some money here. But it also depends on what your place costs, I'll never understand spending so much on a home/apt and then putting in cheap low quality furnishings? Unless you have small destructive kids/pets. I'm thrilled every time I walk into our living room or bedroom. It's like a movie set, lol Forget the haters or neophytes buying their first furniture and complaining, furniture veteran here saying Amazing!

New couch
Mary Lou T.

I ordered a small couch/daybed from Room and Board and had it delivered. The delivery was on time, polite, and super speedy. I am very pleased with both the couch and excellent customer service provided by Room & Board!

Crystal L.

I purchased a sofa ,coffee table, 2 leather chairs, bedroom furniture and dinning room chairs from Room and Board. Recently I noticed my dinning room chairs felt different. Mind you, my dinning room is used only on occasion so these chairs have not seen a lot of use. So I turned the chairs over a 3 of them the cushion support has broken in multiple places. Not strange due to the fact that the support is constructed of particle board; something that is not visible since it was covered with a dark black fabric. I then called the main number and spoke with a representative that said they cannot help me. Their only support was to give me the name of a local repair shop located 15 miles away.‍ These chairs were made in Italy but it appears that R & B put on cushions made in the US by Shenandoah Furniture. Very dissatisfied with the quality!!!

Broken chair

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2 months ago

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1 month ago

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Kristen B.

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7 months ago

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9 months ago

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5 months ago

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8 months ago

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Kristen B.

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4 years ago

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Kristen B.

Thanks for shopping with us and taking the time to leave a review!

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3 years ago

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Kristen B.

Thanks, Jim!

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4 years ago

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5 years ago

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Kristen B.

Thanks for shopping with us and taking the time to leave a review!

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2 years ago

I went to room and board with my wife to buy living room furniture. We had excellent service and love the furniture.

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Kristen B.

Thanks for the 5-star review!

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4 years ago

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4 years ago

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Kristen B.

Thanks, Gina!

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9 years ago

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7 years ago

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Kristen B.

Thank you! Enjoy your new furniture.

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5 years ago

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7 years ago

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5 years ago

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4 years ago

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Kristen B.

Thanks, Juan!

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6 years ago

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8 years ago

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5 years ago

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Kristen B.

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8 years ago

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7 years ago

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5 years ago

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Kristen B.

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6 years ago

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5 years ago

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6 years ago

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5 years ago

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Kristen B.

Thanks for shopping with us!

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6 years ago

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9 years ago

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9 years ago

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9 years ago

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6 years ago

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Thanks, Jason!

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6 years ago

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7 years ago

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Kristen B.

Thanks for shopping with us, Kai! Enjoy your new furniture.

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5 years ago

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7 years ago

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4 years ago

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Ask the Community - Room & Board

Review Highlights - Room & Board

The employees are not paid on commission so there's no hard sell and you won't feel rushed.

Mentioned in 4 reviews

Read more highlights

Raymour & Flanigan - A must visit when in the market for furniture or mattress.

Raymour & Flanigan

2.5(36 reviews)
0.7 miUnion Square, Gramercy, Flatiron

Well I walked in and right away we met a great salesman Marvin. He was easy to talk too!!! ( It did…read morehelp that I already had in mind what I wanted and I had the app to save what I was looking for) Marvin showed us some options and at first I was like nahhhh don't like this material or the color isn't right, but then we saw a lot of furniture that matched our taste and color!!!! The very first sofa was on the top floor but it wasn't my color( I wanted blue) We came across a couch that was perfect but I wanted another option in which Marvin understood the assignment and although it was a struggle to choose, We finally settled on the beige couch the very first one with the blue accents!!!!!! I ya so plushy and well BEAUTIFULLLLLLK, we were in love as soon as we sat on it!!! Marvin allowed us time to decide and helped us pick the right insurance for our furniture!!!! He was very comfortable to talk to and very personable!!! I LOVE THAT IN PEOPLE!!! Especially in salesman!!!! Recommend going there for a quality and comfortable sofa The value of the sofa and chair was worth every penny spent !!!!!!!!! I have no regrets at all!!!!!!! Actually I love my selection and We are very happy we walked in!!!!! Would recommend 100/100

STAY AWAY! I cannot say strongly enough that dealing with Raymour and Flanigan should be avoided at…read moreall costs! They are extremely unprofessional. I purchased an expensive reclining sofa from them and one of the switches which raises and lowers the sofa broke. When I reached out to the store, I was told to contact their repair service in New Jersey where the phone rings and rings and nobody picks up. You then must leave a message...After several messages, sending them a photo, and paying in advance, I finally arranged to have a technician come and replace the switch. When the technician arrived he said he was sorry but he didn't have the switch and I would be called to reschedule. He left after only 10-15 minutes. That was on Dec 16th, 2025. After never hearing back, I reached out on nine (9!) separate occasions and no one ever returned my calls. I then had to go back to their Union Square location in NYC where I had previously emailed with their "customer service" only to be told that someone from the repair service would call me the following day. When that never happened (surprise!) I emailed Ms. Walker in "customer service" who wrote back: "Good Afternoon As per the service department, we re not able to order the needed piece. Regards" I then inquired: "Would Raymour and Flanigan have any suggestions how I might go about getting my sofa repaired?' And the reply came back: "You can check on google" That was yesterday, January 9, 2026. Oh, and one other thing: When the sofa was originally delivered, it came in black, not the mahogany brown color that had been ordered. Having had it carried up four flights of stairs, assembled and installed, I decided not to make a case and have to do it all over again. The next time, I'll go Macy's on Herald Square.

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Raymour & Flanigan - A must visit when in the market for furniture or mattress.

A must visit when in the market for furniture or mattress.

Raymour & Flanigan
Raymour & Flanigan

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NYC Fireplaces and Outdoor Kitchens - Twin Eagles & True Outdoor Kitchen Equipment with LED Accent Lighting

NYC Fireplaces and Outdoor Kitchens

4.7(15 reviews)
4.8 miMaspeth
Family-owned & operated
Free consultations

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

This was a really great experience and I will be working with NYC Fireplaces again! I initially…read moreordered a Gozney Dome pizza oven. They had the best price I could find online which is why I went with them. A few days after the order I realized I had made a mistake - I ordered a dual fuel wood/natural gas oven, when I actually needed dual fuel wood/propane. I called and spoke to Luca who immediately made the change in their system. The oven was delivered the next day and the delivery person was extremely courteous and helpful. Again, I made another mistake. I forgot to order the stand to put the pizza oven on. I called Luca again and he took payment for the stand and offered to waive the FedEx costs since I paid for assembly initially. That would have been great customer service already, but to go a step further, Luca called me back and said they would put it on a truck and deliver it that same day. Such a great experience!

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NYC Fireplaces and Outdoor Kitchens - Town and Country Gas Fireplace

Town and Country Gas Fireplace

NYC Fireplaces and Outdoor Kitchens - Kozy Heat Carlton 46 Direct Vent Gas Fireplace

Kozy Heat Carlton 46 Direct Vent Gas Fireplace

NYC Fireplaces and Outdoor Kitchens - Twin Eagles Gas Built-In Grill Outdoor Kitchen

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Twin Eagles Gas Built-In Grill Outdoor Kitchen

Target - Perfect Everything I ordered for when I return to my studio and delivered a day early! Posted for 03/05/26

Target

2.8(153 reviews)
0.8 miMidtown West
$$

This Target is located in the heart of 34th Street Herald Square, right next to Sephora and across…read morethe street from none other than the biggest Macy's in the entire world. Very close to all the train routes. Shelves are stocked and neatly organized for the most part. This spot is supposedly smaller than other locations in the city. But that's okay, at least I didn't see anything like toys lying on the floor. No kids running around. Clean aisles + brightly lit area + decently spacious to walk around on your own. Surprised to see some Squishmallows peeking out in between other plushies. So, I was trying to reach for the ones from the top shelf. Staff from afar saw me struggling to reach but didn't offer any help + kept looking on and went back to chatting/joking with a coworker. This was around 9:30pm on a Sunday evening. I guess just a minor hiccup there, I will let it pass. Customers can find a limited yet decent selection of things like electronics, groceries, beauty and skincare/makeup, hygiene related products etc in each of their specific sections/aisles. The designs on greeting cards looked lovely. Some things were on sale like cat food - $10 for 12 cans. You just gotta stroll around to find out. It's convenient to have a Target in Midtown/next to the major train lines. Maybe I will stop by again, hopefully the service from employees will be better next time.

Busy and messy target…read more No trading cards at this location. Don't bother looking for pokemon cards here

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Target - GOOD KID to Target after work for my fav cheeses! Surprised opening fridge 4:30am 03/04/26.

GOOD KID to Target after work for my fav cheeses! Surprised opening fridge 4:30am 03/04/26.

Target
Target

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Room & Board - furniture - Updated May 2026

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