Love this place! Stumbled here by accident after a disappointing visit to west elm. Birce was…read moreincredibly helpful in finding the perfect sofa for our living room. She was very helpful in drawing up designs for us and answering our many questions about the different fabrics and ottoman options. Can't speak to delivery since it hasn't arrived yet but it's 10 weeks until our beautiful white leather sofa arrives. Hospitality was also great. They gave us Turkish tea and cookies while Birce talked us through the different options, fabrics, etc. We spent 3 full days shopping at different furniture shops in the city and this was by far one of the best. Highly recommend!

Don't come into this place thinking that you were going to just grab something and walk out with…read moreit. Much like good food good furniture takes time but you will be very happy with your pieces when they arrive. I was blown away by the thorough amount of rendering that the sales associate did with me to ensure that I could get as much of A sneak preview of how my space would look and feel before actually ordering. Also if there are any issues with any of your furniture after the fact the service department was kind polite and prompt. I've ordered couches and ottomans and dining room tables and bar stools and bedroom sets from this company and I have been happy every single time .

I was holding my breath when I was putting the other through full stop due to the amount of bad…read morereviews. Indian, turn out to be my best decision in purchasing furniture so far. Because the so far came with such a good deal. The product I bought with has the condition of Like new, So I went through the website to make sure of the condition I expected. I also check out all the policies , including how to return the products and how much they charge for such a process. I booked the delivery date in advance and kaiyo gave me a 4-hour delivery window, which they made it on time. They sent me a notice through SMS 15 mins prior to their arrival as well, so I had enough time to prepare. The items arrived, and the staff brought it up to my apartment (building with elevator). They unwrapped it and were very friendly at any point when I wanted to examine the items. I looked through everything. Even the coffee table I bought with the condition 'gently used' looked like new-ish too. Very very pleased. Hope this review will help people make good decisions when it comes to saving and protecting the environment.

Delivery, quality furniture so pleased... Some customers are dissatisfied but my experience was…read moregreat . Sorry I didn't get more pieces before they closed.

Stopped in to look around and ended up finding a few pieces I liked. The layout made it easy to…read morebrowse and the place was pretty clean. Staff were around if needed but didn't hover, which I appreciated. Prices were a bit on the higher side, but overall it was a good experience.

Great designs and $$$, but too bad they won't take any responsibility for defective furniture. My…read morehusband and I saved $$$ to purchase a few pieces for our new apartment, and we love them. However, LESS THAN A YEAR LATER, the steel bench is rusting. I contacted customer service and sent photos to which they responded, "It must be moisture, that's why it's rusting." My guests, who are not frequent, put their shoes in the cubbyhole. They certainly do NOT put soaking WET shoes for days in the SAME CUBBYHOLE to make it rust this way. Otherwise, this is where I store my cookbooks. They offered me an outsourced furniture service to 'fix' the issue AT MY COST. The fact that they won't listen to me, or admit this is a faulty piece of furniture, and help me replace it is mind-boggling. For over $700 and Less than a YEAR in my home, NOT EXPOSED CONSTANTLY to WET SHOES makes ZERO sense why this is happening. And instead of being of assistance to keep me as a customer who has spent over $3.5k at this store, it is just sad and VERY BAD service. One would have to keep a wet rag in place for this to have happened in this amount of time.

I've always been a huge fan of west elm. So when I purchased a throw on blanket in store I expect…read morethe quality to be top notch and nothing short of it. Three months passed after the day of purchase at this point I'm past the return policy. I threw my receipt away because I wasn't foreseeing any problems I was gonna encounter with this gorgeous blanket. After owning this blanket for three months I decided to wash it. I read the directions it clearly stated wash warm and dry warm which is what I did at the laundry mate. What happened nexts the blanket had burnt patches all over the place. So the nexts question is what do I do just deal with it it only cost me a 140 dollars, or do I take it back and have them exchange it or refund me due to a defected product I was sold? I explained the whole situation to them they appeared to understand my situation. The cashier did try to see if they had another one in stock they didn't he was gonna swap it out. But because they had no more blankets left in store they basically told me I was screwed and there wasn't anything they could do for me. I asked if this blanket could be ordered online they said yes. Because I didn't have proof of purchased they couldn't give me a store credit. I spoke to an operator before heading over. The operator said they could look up my receipt with the card I used to for payment. I did exactly this and it didn't work because I was informed after 30 days they delete all past transactions wtf? If I didn't push and threaten to protest to not leave the store until someone compensate me the staff/management would have screwed me over. 20 minutes later they finally decided to give me a store credit. I got no apologies nothing I left the store feeling like I wasn't a valued client. This is ok I'll just park my money somewhere else!

As if you needed another reason not to shop here...anyone that's been paying attention knows West…read moreElm isn't the greatest quality, in fact often it's terrible. In recent years they've tried to change that opinion and have some decent things now. Which brings us to my issue - I ordered an entryway console and paid the extra shipping fee because it was a heavy item. The next level of service is a white glove service where the unpack, build and place your item. I didn't need that since UPS brings packages to your apt door and I could take it from there. This package was shipped with William Sonomas service - no tracking, no nothing. They dropped an 80lb box that was almost 4' long and awkward a step inside my apartment building lobby. No doorbell ring, no nothing. This thing was impossible to move without assistance. So they're still a terrible company with questionable quality pieces, but now their service sucks also.

I was in need of Glencairn whiskey glasses, so I visited Crate and Barrel. I walked thru the door…read moreand felt as if I were in some wealthy suberb far from NYC. The store is beautiful, and very neatly kept. I found my items right away, and proceeded to the checkout. The store associates were most helpful, and I was in and out in five minutes. I'm not sure where some of these negative reviews came from. I guess we have some real crackpots in NYC.

Great location. Pretty housewares, merchandised beautifully…read more Based on my limited experience (I've stopped in ~3 times over the past quarter), getting things done around here requires interacting with the (seemingly capable) store staff, but there are too many shoppers and insufficient employees on the floor to help. I've been increasingly desperately in need of replacing my ~20-year old silverware that I think I purchased from a Bed Bath & Beyond for maybe $20. As it turns out, there's a pretty massive range of cutlery sets on the market, and I felt inclined to see and touch several options before making a purchase, especially if I'm going to drop substantially more than $20 on a replacement. This Crate & Barrel definitely doesn't lack for choice, but my transaction wasn't nearly as simple as picking out a box of new forks and knives. On my first visit, I narrowed down my selection based on aesthetics and material. I learned that I don't love textured metals, and I mildly prefer satin finishes over mirrored ones. I also discovered how massive a range in pricing there is between entry level cutlery and the high end brands. After reading several online reviews, I also determined that I wanted to purchase 18/10 steel for its durability. After all that, I'd figured out that C&B's Aero line (which seems to be a rebranded Cutipol product) might fit the bill, but I wasn't thrilled about the two-tone version they had on display. According to their website, they carry an all-metal version in store, and one of the employees was able to confirm it was in stock in the backroom, however, I had somewhere else to rush off to and decided to come back another time. On my second visit, I bee-lined it to the silverware section and waited to hunt down an employee who could help me obtain a set of the all-metal Aero cutlery. 10-15 minutes later, I finally got to handle a sample. This shit isn't cheap. I wasn't quite prepared to drop several hundred bucks on new silverware, but the store associate came up with the most brilliant idea: after confirming that there was no discount for purchasing multiple sets at once, she suggested I just buy one set to try out for awhile. That way, if I hated it, I wouldn't be out the full shebang. Genius, truly. Several weeks later, generally satisfied with the tester set, I returned for an additional three to round out my cutlery collection. It's a good thing I waited, too, because somewhere during the intervening time, they went on holiday sale for 20% off. My frugal inner Asian granny delights in a discount! Again, I had to wait around for a (harried) store employee to use their magical mobile app powers to summon a minion from the backroom for the ever-elusive non-displayed silverware and was -- eventually -- rewarded for my patience with a trio of shiny (more affordable!) utensil sets! All told, C&B offers a wide range of products. If what you're seeking isn't on display, there's a non-zero chance they might have more hidden away behind the scenes, so ask for help. And before arrival, be sure to gird your loins for a wait, because I've yet to encounter a scenario where there's an overabundance of staff standing around ready to assist.

Pottery Barn is a good brand affiliated with William Sonoma…read more We've acquired a few pieces at different times that compliment the eclectic style of our home. - Pricing is fair. - Sales are good. - Delivery of furniture pieces always arrived before time. - Received excellent White Glove service. - Customer service is tops. * * * * * Easy peesey Five Stars * * * * * Thank you * * * * *

What has happened to Pottery Barn? Customer service is non existent,…read moreNO one ask if you need help, and when you do approach a sales person they are so rude! I don't mean not able to help, I mean flat out nasty. PB use to be a fun and friendly store to shop ,not any more. If you're looking for any customer service or even an answer to a simple question, skip the West 19th location, there is NONE to be had there. Colette B.

I always pop in to this shop to see their ever changing collection of great vintage furniture,…read moredishes and ephemera at very reasonable prices. If you're into retro decor, this is the place! Very helpful staff too!

This place was so cute and had a great selection! They didn't have what I was specifically looking…read morefor, but I really enjoyed browsing all the different rooms. Pricing seemed reasonable, and there were some really interesting pieces I had never seen before in other similar vintage stores. The people working there were extremely friendly and helpful in offering suggestions as well.

Rejuvenation, a store owned by William Sonoma in Chelsea, used to be a good store but fallen in…read morestandard due to a manager/staff of the store whose billing ID is G Costa, he wears a mask and did not wear a badge. He from the beginning was impatient in answering our questions about items and was showing attitude for no good reason. We had a terrible experience in their store when we tried to order goods worth more than $3000. He made a mistake in the order. When we asked him to cancel, rather than cancelling the order, he made a duplicate order without notifying us. Our card was charged twice without our approval for the duplicate order. He, after making the duplicate order, told us that we should come back and return the duplicate item when it arrives to get back our money. We were surprised that our card was charged twice without our approval although we were standing in front of him when he was putting in the order. We asked him to cancel both orders as we did not want to come back to return the duplicate item. At that point he became even more rude and was extremely unhelpful. He said the store manager was not around to resolve this dispute, although it seemed he was the store manager. He didn't seem to care that he lost a customer who was ready to buy goods above $3000. This staff should be held responsible for not only losing a customer forever for Rejuvenation and ruining William Sonoma's reputation but also because he was non-transparent to the customer and charged their card for a duplicate item without their approval. Be very very careful when you order anything in the Rejuvenation store and double check what they are charging on your card. We still haven't got back our refund that was charged on our card without our consent.

Williams Sonoma Home @ 104 7th Avenue…read more This Williams Sonoma is located in a neighborhood that my daughter and I frequently visit to shop. We always stop in the Williams Sonoma Store and this Home Store. The furniture is beautiful. They have bedding and bathroom merchandise in addition to lots of nick-knacks. If you catch a sale on sheets that's good, otherwise their merchandise is pricey. I always head for the section of the store where they have the permanent markdowns. It's a nice place for me to dream about home decorating. Plus I always use their bathroom!

Everyone I emailed with questions about the tables I was considering were very responsive and…read moretimely and friendly. I felt they really cared about my questions and concerns and were eager to help. Zoe and Julieta were excellent and I appreciate their time and can't wait to receive my tables.

Had an issue but it was immediately taken care of and had great professional services and support…read morefrom Julia P.

Great store. We've purchased a couple of items (couch and an ottoman). The service is very good…read more(Edwin is the best) and they take the time to work through various options since all the furniture is made to order. Do some research online then come into the store to see/touch/sit on the items your interested in.

We bought a floor model of their Shoreclub sofa. A sofa they sell year round. My cat had an…read moreaccident on one of the cushions and we need to replace the INSERT only. We paid $2300 for the said sofa, and after contacting their headquarters in LA, we were told they wanted to charge us $695 to replace the cushion INSERT. It's heartbreaking that they won't offer a lower price for some foam and feathers. They claim to be a family company, but they do not treat their customers as such. Be cautious buying from them, because god forbid something happens, they will OVERCHARGE you to replace anything. This is not how you gain repeat customers. I'm livid, and I'll need to buy an INSERT elsewhere. Mind you, I was willing to pay about $200. I'm not a cheap person, but I'm also not a fool.