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I really wanted this to be a good experience, but it ended up being a mess. I ordered a sofa from AptDeco expecting delivery within their stated 2 to 6 week window, and that did not happen. The delivery kept getting pushed back, communication was poor both from aptdeco and the delivery company they partner with, and I had to keep following up myself just to get updates. I was never given a reason for the delivery being pushed back. I did not get the advertised 24hr hour advance notice on delivery date and time frame, but luckily my building was kind enough to make an exception and allow me to accept it. When the sofa finally arrived, it was dirty, stained, and missing the power cables, so I still can't even confirm whether it works the way it was advertised. The delivery people stated they didn't pack it another team did and they had no idea where the cables were or why it was so dirty. I was also told a professional cleaning would be arranged because of the condition it arrived in, and that has been another hassle to get handled. To be fair, AptDeco did refund my delivery fee after i asked for it twice and offered to pay for professional cleaning (if they approved the quote I found) but I still don't think resolution was sufficient. The overall experience was frustrating, poorly managed, and way more stressful than it should have been. I like the idea behind the company, but based on my experience, I'd be very cautious about referring it to my friends/family or myself from ordering from them.

Painting I wanted to sell
Lauren L.

The selection of items on AptDeco is wonderful. However, as a seller you have to give AptDeco 40% of your listing price!. Thus, if you sell an item for $80 AptDeco deducts $48 from the sale! This is absurd! There are also technical difficulties on the site and customer service does not answer promptly to voicemail or emails with efficient solutions. The marketing and boosting of quality items is not good at all. I am still in shock that they take away almost all of your profit after a sale. I would not recommend this furniture service. Disappointing.

Briyah P.

Pretty happy with this company. They act like Craigslist but they also deliver the items. Sometimes you can get half off the delivery fee and it's only about $50. I like their selection of furniture and they update all the time. I was able to buy a bed, a TV stand and 2 book shelves and it was all quite reasonable. I'm a satisfied customer, thank you!

Total waist of time! My order was never shipped. After multiple follow-ups there was no information about the shipping of my order. They could not cancel my order and required me to cancel directly with the seller. Luckily the seller and I agreed to make a deal outside AptDeco. However, AptDeco learned about it and attempted to charge me again for the order they did not fulfill and subsequently instead of apologizing, they blocked my account all together. Just wow!

The sample shared by AptDeco proves my point. Just delivery fee to the zipcode + sales tax. Doesn't show the $130 fees they added.
Danuta E.

BUYER BEWARE. EDITED with photo proof. Tl;dr: hidden fees and deliberate misrepresentation, scammed out of hundreds of dollars. I do not leave reviews often, but I wish someone had warned me about AptDeco. I recommend Kaiyo instead if you're looking for used furniture. AptDeco has charged me $429 and left me with 0 product. This is undisputed. To date, I have never seen the item, it was never delivered to my apartment, and my credit charge remains. I have never before in my life been asked to pay hundreds of dollars with literally no goods or services exchanged in return. In late November, I submitted a purchase request for a WestElm bed for $865, discounted from an original $968, with a listed delivery fee of $94 (this line stated my exact area code). A few days later, I was notified that my purchase was approved. However, this email receipt included, for the first time, an additional fee of $215.11, labeled "sales taxes and fees." The applicable sales tax is ~ 8.8% in NY. That means AptDeco slapped on additional fees to the amount of $130 (!). AptDeco appears to intentionally conceal its fees not only by hiding them until after the fact, but also by grouping them together with the sales tax, so that the consumer might mistake fees for a high tax. NOTE the sample screenshot they sent me lists ONLY sales tax and not additional fees. When I noticed this significant fee discrepancy, I promptly emailed AptDeco that I demanded a refund and asked that they do not deliver. Why would any consumer pay almost $1200 for a used bed (note that there were no photos taken of the bed on the listing, just those pulled from the company's listing), when the same bed full price costs just $100-$200 more? AptDeco refused to cancel my charge, even though they had not yet delivered the bed. No goods or services were in motion. It would have been a simple refund. AptDeco then emailed me the next day informing me that a delivery attempt was made and then demanded ANOTHER fee, specifically, a "redelivery fee ranging from $35-$119." I was home at the time, and I was neither called nor emailed to let me know if someone had arrived. Every delivery person has buzzed into my apartment. No one buzzed in between the times given to me that day. I again promptly responded that I demanded my refund and did not consent to the hidden fees charges to me. And in any event, no such delivery was attempted! I was absolutely shocked that AptDeco not only charged me it's hidden fees the first time (of over $100) but now demanded another set of fees (vaguely between $35-$119) by lying to me about an alleged delivery. What is also not disputed is that AptDeco subsequently CONCEDED that it did not, in fact, contact me or attempt a delivery *at the scheduled time.* So, having received no product and having not even seen a product, I again demanded my refund. AptDeco replied that it could only list my item for subsequent resale, starting at *full* price, and that I could only receive a partial refund in the resale amount. I refused this option and ceased further communication to pursue other means of disputing this charge and these now increasingly fraudulent tactics from the company. I saw that AptDeco proceeded to list my item NOT at the original $968 price but at the $865 price, which it continued to lower. Then, today, AptDeco notified me that it sold the item for $750, which credit I was now entitled to. By this, AptDeco intends to leave me with a standing charge of $429 for literally no product or service rendered. I neither saw nor received the bed, AptDeco conceded that it was never delivered nor attempted to be delivered at the times noticed, and AptDeco then resold it (adding, undoubtedly, another host of fees to the next customer), conspicuously at a much lower price, without my consent, all the while leaving me with a massive payment, including $94 for a delivery AptDeco CONCEDED never occurred. This is truly a first for me. Customer service aside (and none here whatsoever), AptDeco's actions demonstrate a complete exploitation. Take caution!

Melissa S.

Apt deco is a really good site to shop and I was able to find a brand new hutch. Very pleased.

hole in a rug, with finger for scale

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10 months ago

Terrible, terrible, terrible. Do not buy anything here. How are they still around. Misleading and unable to communicate.

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11 months ago

Never again. Pick up was a mess...two different time windows - confusingPick up guys rude - mono syllabic. Not worth the hassle.

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My only issue is that Apt Deco took out a sizable fee for a white glove, seamless process and it seemed like a lot to me.

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AptDeco - furniture - Updated May 2026

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