I ordered several furniture pieces via a subscription. After contacting customer service, I was told I would get a confirmation email with timing details for my delivery two days before the scheduled date. I never received an email, but the team did show up as scheduled. 4 or 5 guys arrived to set up four pieces of furniture. They were fairly speedy and everything was done in an hour or less. Unfortunately, one piece was assembled incorrectly and I had to contact customer service for a replacement. They have no customer service phone number and everything is handled via email, but they were very speedy with their responses, which was appreciated. I also requested to switch out my mattress and they accommodated my request for free within the three day grace period. Overall, it's been a good experience. read more

Overall, this has been a great solution to my housing needs over the past year. There were a couple of instances of miscommunication/mistakes on their end but it was always able to be worked out in the end. The furniture was good quality. The delivery and pick-up service and team are absolutely top notch and make life very easy. read more

It was a great experience since starting with them 2 years ago. In the beginning, shipping was as scheduled. The furniture is high quality. This morning, with the super helpful customer service rep, Ama I closed out my account and got ownership of my furniture! Thanks, feather, and thanks Ama!! read more

Great service and they accommodated our pick up time for our furniture. The furniture is nice and the buy out program is a good benefit of using Feather. Really appreciate the service, time and care. read more

I leased furniture initially. The quality was excellent as advertised. Delivery and pickup was easy and prompt. One item I chose to purchase. That process was also conducted professionally without any issues. I would recommend this company and use them again if the need arises. read more

At the end of the day they keep charging you way past the time you've paid in full unless you cancel the contract. And that's just dishonest business practice. I don't care what excuses they give when it's paid up it should be paid up and they know and are banking on the fact that people are riding the wave of their automatic payments while handling their own lives and businesses and won't notice until they've made their extra money. read more

Seems like such a great idea -- and it is -- but customer service all but doesn't exist (3 weeks and counting to figure out how to fill out a Certificate of Insurance). They hide their phone number so you're stuck with whatever incompetent, indifferent person is on the other end of endless emails threads. And maybe it's be worth it -- you only have to deal with them on move in and move out, right? Erm...not so much. While their inventory looks pretty, anything that's made in-house is garbage. It's hit or miss, I gather from other reviews but the basic bed I rented practically disintegrates because the wood is like saw dust. Feather is a really good idea that seems like it'd making moving and furnishing your place easier when, in fact, it does the opposite. I would have been able to vacate my apartment were it not for Feather's repeated screw ups. 2 furniture cancellations later, I have nothing good to say about this disorganized, lost cause of a company. I get the temptation to rent from them -- the idea is good but this Feather's inventory management, customer service and logistical operation are so abysmal that I'm actually taking the time to write this and caution those temped by false appearances to look elsewhere. Spare yourselves. read more

Nice furniture and flex payment options Good luck reaching them on the phone or online It's horrid customer service When I initially signed up in 2020-2021 great Now - forget it And now I have Furniture that requires repair or replace - I call phone number and it routed me to a mental health company Are they still in business??! Actually they deserve 1 star They just charged me for furniture I no longer have I'll be calling my bank tomorrow Come pick up your crap read more

It was a great experience since starting with them 2 years ago. In the beginning, shipping was as scheduled. The furniture is high quality. Today, with the super helpful customer service rep, Ama I closed out my account without a hitch. Thanks, feather, and thanks Ama!! read more

I have been using Feather for about it 2 years now and have been recommending it to my friends. The set up, drop off was such an ease! And now that I'm getting to the end of my lease, letting them know that I will be keeping some items and will be sending some back was even easier! Ama, one of their feather support has been helping me through this process. Her communication and response to my needs has been timely and easy. Thank you so much!!! read more

Customer service really sets this place apart. It made a big impression on me that you are assigned an account manager and can reach them DIRECTLY, no bullshit. The furniture is nice, the couch is excellent, and the leather chair is nice--I'd say great for the price but a little more pleathery than expected. This high-demand coffee table is gorgeous though. The delivery was handled through a partner, and the guys really did a fast and efficient job. Nice too. The photo proves that we need a rug, we know. read more

Feather - Initial drop - Furniture Rental Near Me - New York, New York

I had a great experience with Feather. I first rented the furniture as I wasn't sure if I was going to stay in an apartment, but after 2 years of renting, I stayed and I basically just financed the furniture and now it's all mine. I recommend renting the furniture which was great quality. Especially in NYC when you're not sure how long you'll be in an apartment. read more

Customer service really sets this place apart. It made a big impression on me that you are assigned an account manager and can reach them DIRECTLY, no bullshit. You'll have to engage with them throughout the experience to swap out furniture, arrange deliveries etc, and I've been using Feather for 3 years (2 major deliveries, a few minor) and so far customer service is consistently great. The furniture is great, and the selection is already well-tailored with tighter scope than competitors so you don't waste hours on decision-fatigue. The delivery was handled through a partner, and the guys really did a fast and efficient job. Nice too. read more

The team who delivered and set up my furniture was really nice, profession, and speedy. I did not like that they gave me a wobbly table and there was nothing that the delivery guys could have done. read more

Customer service, specifically Ama has been really great and kind throughout the time using Feather. I would highly recommend.

I use this company for rent furniture because I don't want to move furniture everytime when I move out then this is good idea with great deal. I high recommend this company. Faster service and great installed High Quality furniture. read more

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Love it! They delivered promptly, helped accommodate my scheduling issues, assembled everything, and my apartment looks great now with some much needed furniture. I wish I could have gotten a queen size bed frame as well, but those were sold out. I would definitely recommend Feather to someone who moves around a lot but would still like to have nice furniture. Because they are leased and there aren't too many options, I was able to pick out my items very quickly without much pressure. read more

Edited- I bought pretty much everything except the couch and shelf. Good, solid furniture! Highly recommend! read more

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I rarely give reviews but I have a really bad feeling about this company since a recent change of ownership. I have been a customer renting furniture since 2021, and now that I have chosen to end my plan, their communication has become cagey, unresponsive, and unhelpful. Here are the TOP 10 issues you should be aware of as a potential customer: 1. Even after requesting a buy-out and having the unwanted furniture picked up, they continue to charge me a monthly fee. 2. The phone number listed on their communication is an answering machine. You cannot get through to a live person. 3. If you email the billing department you get an auto-generated response that states the following: "This email has been deactivated due to a recent change in ownership." 4. They disabled their website chat feature. 5. Company reviews have disappeared from their website. 6. Facebook and Instagram page activity has dwindled. You also see customers airing similar grievances in the comments section because they cannot get a hold of anyone. 7. After getting "some" communication from a general inbox inquiry response, they have not provided steps or instructions for me to take care of the buy-out balance and close this account. 8. My account still shows as "active" through Jan. 2024 with furniture that has been returned even though I requested a buy-out and furniture pick-up in Dec. 19, 2022. 9. If you email customer support you get an auto-generated response that someone will "get back to you in 5 to 7 business days." REALLY??? 10. I've left several voicemails and emails. No solution to my questions and/or issues as of yet. Please notice the cadence that these yelp reviews have gotten very negative since July of last year. Usually related to billing, furniture pick-up, and closing a membership. They were very positive up until that date. I assume it's related to internal issues and a change in ownership. Feather was great for the first two years when I decided to try them out in 2021. They were responsive, you had an account manager and you could get someone on the phone. Fast forward to 2023, and it's really gone downhill because their customer service is nonexistent. YOU LITERALLY CANNOT GET AHOLD OF ANYONE. My hunch is this company won't exist in the next year, something shady is going on... Protect yourself and your financial well-being. Don't do business with this company. There are better rental options out there. read more

Such a cool service. And once i paid for the retail price over my two-year subscription, they happily transferred full ownership to me at no extra cost or gimmicks. Was such a smooth ask and transfer via their help service - shout out to Ama :) im def recommending to friends and honestly might revisit myself to add more furniture/decor to my space read more

Avoid this company at all costs. They do not respond to repeated pick up requests, phone calls or emails - but they never fail to charge you monthly. read more

Had a great experience with Feather my only complaints are that things are always going in and out of stock which can be frustrating and if you are in a walk up in NYC like we are they will not deliver anything with 6 drawers since there is no elevator. That said, they were prompt and super quick delivering our things, and we love our new furniture! Very cute and trendy items - now Feather you just need notifications when you get new things! But would definitely recommend Feather to a friend :) read more

I wish I could give 0 stars. This company was great to start. Now I've been leaving voicemails and sending emails for months and no one responds. I can't reach them to trade out furniture, pick up items or to, now, cancel my lease. I'm going to have to block payment and dispose of furniture items. Do not use them!! read more

Feather is a wonderfully convenient service. I moved from the east to west coast and wasn't sure how I would like my new job etc. So, renting furniture for a temporary apartment was just what I needed. The selection is wonderful and stylish. I would definitely use their service again and would highly recommend. read more

I have been trying to contact Feather to return my furniture. No one picks up the phones or responds to emails and all live chat features have been disabled. I will now incur thousands in extra fees if I have to put this furniture into storage. Feather, please respond. I need help. read more

I have been trying to get a hold of someone from your team for a few weeks now. I have called, emailed and tried your chat feature with no luck. I am moving soon and need my furniture picked up. I pay to use your service to avoid the cost of movers. I really would like a call or email from your team soon, I don't know what to do with this furniture. read more

I am moving on 7/30 and have tried contacting them for weeks with no response. In addition, they have been billing me for over a year for a furniture item that wasn't in stock and that I am not renting; I have been trying to resolve this since I realized I was being charged for it last October(!!!) and nothing. No one responds, phone calls, customer service forms, and emails go unanswered, and the instant chatbox has been disabled. I'm happy with the furniture and this would be a great model except you can't return it nor can you stop them from charging you even when it's time to end your contract. I feel bad for all the positive reviews from folks who just got your stuff delivered, see ya back here when it's time to return it and you realized you've been scammed. They should be reported to BBB. read more

First off the quality of the furniture is excellent, along with the value. I ended up purchasing some of the items. Excellent and prompt service. I highly recommend this company. read more

Can't speak well enough about Feather. My move unfortunately coincided with a snowstorm but Feather made all the necessary arrangements in order for me to get my furniture at the soonest possible time. Feather's selection, customer support, delivery and arrangement is top notch. Literally every single person I've spoken and dealt with was friendly and awesome. I told my account manager Eimy that Feather might be the single best service I've experienced, big or small. So glad Feather exists. ps. I'll leave photos when I have my full set up but I find myself wanting more stuff! read more

Great quality furniture, loved the white glove service for delivery. This service allowed us to get high quality pieces without a huge upfront costs when we moved to a new place. We even took advantage of the option to send a piece back that didn't fit the space, and had great experience with customer service overall. We loved the furniture so much we ended up buying it all out at the end. Would definitely recommend to anyone trying to furnish a place on a budget!! read more

Great service! The process of signing up, choosing furniture, setting up payments, contracts, and coordinating delivery was seamless. On the day of the delivery, the crew showed up early, climbed the furniture 3 flights up super carefully. They were super kind and professional and in less than 30 minutes they had all assembled and ready. Furniture is lightly used and its making our space look amazing. read more

I think overall the service was good! My first order was delayed due to a storm and although quoted a later delivery time for the 2nd/ rescheduled delivery, the folks arrived about 3 hours earlier. I was away from the apartment and did have to rush back to the apartment in order to honor the 20 minute wait window Feather has in place. I was a bit frustrated and wish it was something that was communicated in advance earlier that morning. I was a bit shocked since the communication up until that point was great! Consistent and efficient. The two folks who dropped off the dresser were extremely careful and did a great job handling the item with care. read more

Feather - Furniture Rental Near Me - New York, New York

I am writing this in the first week. I got a bunch of living room stuff. Very happy with the quality and the delivery. Pricing is acceptable. Good selection. Good customer service. read more

The young gentlemen that transported and carried my furniture io five flights if stairs were polite, professional, very fast and showed up on the earliest end of the waiting time. I feel like they were maybe here 10-15 minutes. It was only a couch and a small table, but still, i was so impressed. read more

Feather - The new couch! - Furniture Rental Near Me - New York, New York

Easy, fast, and seamless from delivery to assembly done by Feather! I also love how amazing all my furniture looks!

Easy, quick, efficient, and high quality! My furniture looks great. The delivery team was on-time, professional, and speedy! read more

My movers came late and one of my items was damaged. Also, why no 6 month lease option?

I give Feather one star because the quality of their furniture is actually really good, but it doesn't make up for the terrible customer service I have experienced during both the drop off and now the pickup one year later. They are unresponsive, slow, and make things impossible when you live at a building that requires a COI or has any form of union hours. Because of my experience during the drop-off, I scheduled my pickup with a full month's notice even though they claim to only require 7 days. Still it has been such a nightmare. I would never rent from them again - what they put you through is not worth it. read more

Not a great first impression for our client. Two pieces from our original order we found out weren't available the day prior to delivery and we had to go through a fire drill to find replacements. Then, the next morning the manager magically found them. A huge and time consuming process on our part as the designer and very stressful. And then the delivery team arrived quite late after the 3 hour window and pressed my client for her time to leave to go to an appointment. It was not a great first experience. However, coordinating with Olivia went very well as she was responsive and helpful. Communication delays in general with no general phone number to call and talk to a human is very frustrating relying on email conversations only and hoping someone answers quickly. read more

Great experience overall! So happy with my rental furniture. Good quality and in good condition. Movers were very professional!