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Crate & Barrel

3.4 (26 reviews)
Open 10:00 am - 8:00 pm
Updated 2 months ago

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Chris D.

Beautiful, huge store that is a big upgrade from the old store in soho. Sometimes they have some drinks and nibbles when you're in.

Katey G.

This is a beautiful Crate & Barrel and a great addition to Broadway. It spans 2 floors and has a huge selection of furniture, home goods, and a Crate & Kids section downstairs. We've been on the hunt for a new console for our living room and I came in to see a specific burl wood console I had admired online. To my surprise, it was literally one of the first pieces of furniture I saw when I walked in. There are those times you just need a little discount to get you over the hill, so I figured.... Why not ask. I asked one of the associates if she knew of any sales coming up or promotions I could look out for. It just so happened, she asked if we had recently moved (we had, 6mo prior) so she was able to provide me with a one time 15% new mover discount. Sometimes, you just need to ask! The $300 discount was enough for me to seal the deal. It's been delivered and definitely levels up our living room.

Victor H.

Came here looking for furniture, and a lot of stuffs piqued my interest. This is definitely different than other furniture stores that i visited before: Ashley, Bob Discount, West Elm, etc. There was a couch that I felt very comfortable and I almost fell asleep in there. I was speechless. Wish I could have purchase it right away. Definitely will do that in the future when i need a couch : )

Elisa G.

This Crate and Barrel is a flagship store and it's phenomenal! They have 2 floors of gorgeous home goods and you can decorate your residence with quality furniture and accessories! Try it out by sitting on a comfy couch and take pictures of it and order it online or in the store if you can find a salesperson. There's no one around to help you so I suggest ordering it online.

Walking into the entrance of Crate and Barrel
Fawn G.

I thought I was going crazy two months ago.. I was in Flatiron to meet a friend and was on my way to Daily Provisions and passed Crate and Barrel. I did a double take.. didn't go in.. Today, before we caught a movie at AMC across the street, we stopped in. One word: WOW! I did another double take and said to Alisa, they took over the ABC home store that sold only rugs at this space. Let me just say this.. I could practically live in this store! I'm a huge fan and have been for years. I've moved 3x in my life and all my furniture comes from Crate. The store is beautifully merchandised, the lay out is logical: main floor houses appliances, gadgets, glassware, tableware, etc. The lower level houses bedding, pillows, rugs, furniture and is accessible via stairs or this massive elevator. Folks, my mouth was in the dropped position the whole time! I needed a new citrus juicer and also picked up a beautiful rattan fruit basket. George assisted me at check out and my mouth dropped again when I told him I'm always at the Soho location. That location closed last November.. I was stunned. That location served me through two apartments!! I'm stunned and sad. Well, we know the saying " When one door closes another opens". Bravo and congrats Crate and Barrel on this gorgeous store! I'm starting my list for future purchases..

New 2023 Flatiron location.

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1 year ago

Easy pick up. Clear communication. Decent prices for products. A company that can be trusted.

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Review Highlights - Crate & Barrel

This is a beautiful Crate & Barrel and a great addition to Broadway.

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Room & Board

Room & Board

3.7(90 reviews)
0.5 miChelsea
$$$

Great designs and $$$, but too bad they won't take any responsibility for defective furniture. My…read morehusband and I saved $$$ to purchase a few pieces for our new apartment, and we love them. However, LESS THAN A YEAR LATER, the steel bench is rusting. I contacted customer service and sent photos to which they responded, "It must be moisture, that's why it's rusting." My guests, who are not frequent, put their shoes in the cubbyhole. They certainly do NOT put soaking WET shoes for days in the SAME CUBBYHOLE to make it rust this way. Otherwise, this is where I store my cookbooks. They offered me an outsourced furniture service to 'fix' the issue AT MY COST. The fact that they won't listen to me, or admit this is a faulty piece of furniture, and help me replace it is mind-boggling. For over $700 and Less than a YEAR in my home, NOT EXPOSED CONSTANTLY to WET SHOES makes ZERO sense why this is happening. And instead of being of assistance to keep me as a customer who has spent over $3.5k at this store, it is just sad and VERY BAD service. One would have to keep a wet rag in place for this to have happened in this amount of time.

Stopped in to look around and ended up finding a few pieces I liked. The layout made it easy to…read morebrowse and the place was pretty clean. Staff were around if needed but didn't hover, which I appreciated. Prices were a bit on the higher side, but overall it was a good experience.

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Room & Board
Room & Board
Room & Board

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west elm

west elm

1.9(411 reviews)
0.3 miChelsea
$$$

I've always been a huge fan of west elm. So when I purchased a throw on blanket in store I expect…read morethe quality to be top notch and nothing short of it. Three months passed after the day of purchase at this point I'm past the return policy. I threw my receipt away because I wasn't foreseeing any problems I was gonna encounter with this gorgeous blanket. After owning this blanket for three months I decided to wash it. I read the directions it clearly stated wash warm and dry warm which is what I did at the laundry mate. What happened nexts the blanket had burnt patches all over the place. So the nexts question is what do I do just deal with it it only cost me a 140 dollars, or do I take it back and have them exchange it or refund me due to a defected product I was sold? I explained the whole situation to them they appeared to understand my situation. The cashier did try to see if they had another one in stock they didn't he was gonna swap it out. But because they had no more blankets left in store they basically told me I was screwed and there wasn't anything they could do for me. I asked if this blanket could be ordered online they said yes. Because I didn't have proof of purchased they couldn't give me a store credit. I spoke to an operator before heading over. The operator said they could look up my receipt with the card I used to for payment. I did exactly this and it didn't work because I was informed after 30 days they delete all past transactions wtf? If I didn't push and threaten to protest to not leave the store until someone compensate me the staff/management would have screwed me over. 20 minutes later they finally decided to give me a store credit. I got no apologies nothing I left the store feeling like I wasn't a valued client. This is ok I'll just park my money somewhere else!

As if you needed another reason not to shop here...anyone that's been paying attention knows West…read moreElm isn't the greatest quality, in fact often it's terrible. In recent years they've tried to change that opinion and have some decent things now. Which brings us to my issue - I ordered an entryway console and paid the extra shipping fee because it was a heavy item. The next level of service is a white glove service where the unpack, build and place your item. I didn't need that since UPS brings packages to your apt door and I could take it from there. This package was shipped with William Sonomas service - no tracking, no nothing. They dropped an 80lb box that was almost 4' long and awkward a step inside my apartment building lobby. No doorbell ring, no nothing. This thing was impossible to move without assistance. So they're still a terrible company with questionable quality pieces, but now their service sucks also.

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west elm
west elm
west elm

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Williams-Sonoma Home - Getting cozy in my inspiration living room.

Williams-Sonoma Home

3.1(13 reviews)
0.4 miChelsea
$$$

Rejuvenation, a store owned by William Sonoma in Chelsea, used to be a good store but fallen in…read morestandard due to a manager/staff of the store whose billing ID is G Costa, he wears a mask and did not wear a badge. He from the beginning was impatient in answering our questions about items and was showing attitude for no good reason. We had a terrible experience in their store when we tried to order goods worth more than $3000. He made a mistake in the order. When we asked him to cancel, rather than cancelling the order, he made a duplicate order without notifying us. Our card was charged twice without our approval for the duplicate order. He, after making the duplicate order, told us that we should come back and return the duplicate item when it arrives to get back our money. We were surprised that our card was charged twice without our approval although we were standing in front of him when he was putting in the order. We asked him to cancel both orders as we did not want to come back to return the duplicate item. At that point he became even more rude and was extremely unhelpful. He said the store manager was not around to resolve this dispute, although it seemed he was the store manager. He didn't seem to care that he lost a customer who was ready to buy goods above $3000. This staff should be held responsible for not only losing a customer forever for Rejuvenation and ruining William Sonoma's reputation but also because he was non-transparent to the customer and charged their card for a duplicate item without their approval. Be very very careful when you order anything in the Rejuvenation store and double check what they are charging on your card. We still haven't got back our refund that was charged on our card without our consent.

Williams Sonoma Home @ 104 7th Avenue…read more This Williams Sonoma is located in a neighborhood that my daughter and I frequently visit to shop. We always stop in the Williams Sonoma Store and this Home Store. The furniture is beautiful. They have bedding and bathroom merchandise in addition to lots of nick-knacks. If you catch a sale on sheets that's good, otherwise their merchandise is pricey. I always head for the section of the store where they have the permanent markdowns. It's a nice place for me to dream about home decorating. Plus I always use their bathroom!

Crate & Barrel - homedecor - Updated May 2026

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