Design Within Reach

Don't come into this place thinking that you were going to just grab something and walk out with…read moreit. Much like good food good furniture takes time but you will be very happy with your pieces when they arrive. I was blown away by the thorough amount of rendering that the sales associate did with me to ensure that I could get as much of A sneak preview of how my space would look and feel before actually ordering. Also if there are any issues with any of your furniture after the fact the service department was kind polite and prompt. I've ordered couches and ottomans and dining room tables and bar stools and bedroom sets from this company and I have been happy every single time .

The lady sales agent mysteriously took a phone call right as she was helping me and no one else…read morecame to help me instead. Then, she was supposed to email me details of a quote and never did. Complete waste of time. I will never go back there again

See all

Kaiyo

4.2(855 reviews)

0.4 mi•Kips Bay

I was holding my breath when I was putting the other through full stop due to the amount of bad…read morereviews. Indian, turn out to be my best decision in purchasing furniture so far. Because the so far came with such a good deal. The product I bought with has the condition of Like new, So I went through the website to make sure of the condition I expected. I also check out all the policies , including how to return the products and how much they charge for such a process. I booked the delivery date in advance and kaiyo gave me a 4-hour delivery window, which they made it on time. They sent me a notice through SMS 15 mins prior to their arrival as well, so I had enough time to prepare. The items arrived, and the staff brought it up to my apartment (building with elevator). They unwrapped it and were very friendly at any point when I wanted to examine the items. I looked through everything. Even the coffee table I bought with the condition 'gently used' looked like new-ish too. Very very pleased. Hope this review will help people make good decisions when it comes to saving and protecting the environment.

Ive used Kaiyo a few times and basically if you're buying something- its great. But if you're…read moretrying to sell something on Kaiyo its a ripoff. We bought a $3000 vintage sofa and tried to sell it back through them a few months later. You can either consign with them (only get paid if it sells), or they can give you a flat offer. They offered us $150 LOL for a $3,000 massive vintage sectional. Buying is great though. Ive gotten great deals on Vintage eames pieces for clients. Will never sell with them though.

The Terra table-- sold for about $85 less than what I paid for the same table.

See all

Room & Board

3.7(89 reviews)

0.5 mi•Chelsea

Stopped in to look around and ended up finding a few pieces I liked. The layout made it easy to…read morebrowse and the place was pretty clean. Staff were around if needed but didn't hover, which I appreciated. Prices were a bit on the higher side, but overall it was a good experience.

Great designs and $$$, but too bad they won't take any responsibility for defective furniture. My…read morehusband and I saved $$$ to purchase a few pieces for our new apartment, and we love them. However, LESS THAN A YEAR LATER, the steel bench is rusting. I contacted customer service and sent photos to which they responded, "It must be moisture, that's why it's rusting." My guests, who are not frequent, put their shoes in the cubbyhole. They certainly do NOT put soaking WET shoes for days in the SAME CUBBYHOLE to make it rust this way. Otherwise, this is where I store my cookbooks. They offered me an outsourced furniture service to 'fix' the issue AT MY COST. The fact that they won't listen to me, or admit this is a faulty piece of furniture, and help me replace it is mind-boggling. For over $700 and Less than a YEAR in my home, NOT EXPOSED CONSTANTLY to WET SHOES makes ZERO sense why this is happening. And instead of being of assistance to keep me as a customer who has spent over $3.5k at this store, it is just sad and VERY BAD service. One would have to keep a wet rag in place for this to have happened in this amount of time.

See all

west elm

1.9(412 reviews)

0.3 mi•Chelsea

I've always been a huge fan of west elm. So when I purchased a throw on blanket in store I expect…read morethe quality to be top notch and nothing short of it. Three months passed after the day of purchase at this point I'm past the return policy. I threw my receipt away because I wasn't foreseeing any problems I was gonna encounter with this gorgeous blanket. After owning this blanket for three months I decided to wash it. I read the directions it clearly stated wash warm and dry warm which is what I did at the laundry mate. What happened nexts the blanket had burnt patches all over the place. So the nexts question is what do I do just deal with it it only cost me a 140 dollars, or do I take it back and have them exchange it or refund me due to a defected product I was sold? I explained the whole situation to them they appeared to understand my situation. The cashier did try to see if they had another one in stock they didn't he was gonna swap it out. But because they had no more blankets left in store they basically told me I was screwed and there wasn't anything they could do for me. I asked if this blanket could be ordered online they said yes. Because I didn't have proof of purchased they couldn't give me a store credit. I spoke to an operator before heading over. The operator said they could look up my receipt with the card I used to for payment. I did exactly this and it didn't work because I was informed after 30 days they delete all past transactions wtf? If I didn't push and threaten to protest to not leave the store until someone compensate me the staff/management would have screwed me over. 20 minutes later they finally decided to give me a store credit. I got no apologies nothing I left the store feeling like I wasn't a valued client. This is ok I'll just park my money somewhere else!

I showed a sales associate an image of what i wanted to order on west elm -- i asked if these two…read morepieces can be connected. she said yes. The furniture delivery people do not assemble these items, nor do they come with an instruction manual. I'm paying over $2000 for these items -- why is it not coming with a manual OR why aren't the delivery people connecting this product together? AND if this is the case -- why did the sales associate not mention this information?? very upset.

See all

Crate & Barrel

3.2(30 reviews)

0.1 mi•Flatiron

Crate and Barrel was one of the many stores I looked for a chair. Before I decided to squeeze a…read morechair in my small studio I sat up in my bed to watch TV. Because my furniture is white and my mother's favorite color was teal blue I fell in love with this expensive chair. At the time I didn't realizes I had an allergy to down. The cushions are down filled. I was miserable. I've had the chair 11 years. It's hard on my butt and just plain uncomfortable. Although I love Crate and Barrel I won't buy furniture here at this time. I'm still recommending if you can afford but don't purchase using my criteria! My mother didn't have to sit on this chair in her old age!

Decent size store but every other thing I touched had a dead moths or. A live one that flew away. I…read morewas sooo disguised I left without making a purchase and wondered if I was brining any moths home with me Yuck

9/19/2025

Open space - 9/19/2025

See all

New 2023 Flatiron location.

Pottery Barn

1.8(57 reviews)

0.1 mi•Flatiron

Pottery Barn is a good brand affiliated with William Sonoma…read more We've acquired a few pieces at different times that compliment the eclectic style of our home. - Pricing is fair. - Sales are good. - Delivery of furniture pieces always arrived before time. - Received excellent White Glove service. - Customer service is tops. * * * * * Easy peesey Five Stars * * * * * Thank you * * * * *

This store is always very empty, the guy who worked at the entrance didn't even say hello/ goodbye…read moreand was very rude to me. This company doesn't deserve your hard earned money

0.6 mi•Koreatown, Midtown West

Autumn leaves - 9/19/2025

See all

It's pretty but very empty all the time... not sure how they afford rent

Furnish Green

4.6(67 reviews)

Walking through Chelsea, Furnish Green's window caught my eye. Reminiscent of the fun antique…read moreshops from the Village circa 1970s and '80s. A lot of kitsch. The store is filled with collectibles: furniture, pottery, lamps, art, '50s dresses. Well-priced ..... considering it IS Manhattan. A particular painting caught my eye. With no more space in my apartment -- the walls are filled! -- I was thinking of a friend. Art is personal. Never a good gift idea. What I love, most people don't. Except my daughter whose artistic taste frequently jives with mine. The proprietor directed me to their website, which showcases items in their warehouse as well as what's in the shop. furnishgreen.com Well, the original oil (from the Democratic Republic of the Congo) isn't what my friend is looking for. She said it would work for her house in Colorado, but not her studio in NY. Oh well. I tried. Check 'em out!

I always pop in to this shop to see their ever changing collection of great vintage furniture,…read moredishes and ephemera at very reasonable prices. If you're into retro decor, this is the place! Very helpful staff too!

More great finds and a awesome salesperson

Candles and baking accessories

See all

Fun items from the past

Williams-Sonoma Home

3.1(13 reviews)

0.5 mi•Chelsea

Rejuvenation, a store owned by William Sonoma in Chelsea, used to be a good store but fallen in…read morestandard due to a manager/staff of the store whose billing ID is G Costa, he wears a mask and did not wear a badge. He from the beginning was impatient in answering our questions about items and was showing attitude for no good reason. We had a terrible experience in their store when we tried to order goods worth more than $3000. He made a mistake in the order. When we asked him to cancel, rather than cancelling the order, he made a duplicate order without notifying us. Our card was charged twice without our approval for the duplicate order. He, after making the duplicate order, told us that we should come back and return the duplicate item when it arrives to get back our money. We were surprised that our card was charged twice without our approval although we were standing in front of him when he was putting in the order. We asked him to cancel both orders as we did not want to come back to return the duplicate item. At that point he became even more rude and was extremely unhelpful. He said the store manager was not around to resolve this dispute, although it seemed he was the store manager. He didn't seem to care that he lost a customer who was ready to buy goods above $3000. This staff should be held responsible for not only losing a customer forever for Rejuvenation and ruining William Sonoma's reputation but also because he was non-transparent to the customer and charged their card for a duplicate item without their approval. Be very very careful when you order anything in the Rejuvenation store and double check what they are charging on your card. We still haven't got back our refund that was charged on our card without our consent.

Williams Sonoma Home @ 104 7th Avenue…read more This Williams Sonoma is located in a neighborhood that my daughter and I frequently visit to shop. We always stop in the Williams Sonoma Store and this Home Store. The furniture is beautiful. They have bedding and bathroom merchandise in addition to lots of nick-knacks. If you catch a sale on sheets that's good, otherwise their merchandise is pricey. I always head for the section of the store where they have the permanent markdowns. It's a nice place for me to dream about home decorating. Plus I always use their bathroom!

France & Son

2.7(417 reviews)

0.3 mi•Chelsea

Great stuff at excellent prices Showroom lovely…read more Offers white glove delivery and great discounts Nora was a fabulous customer service person 5++++ STARS

Ordered 4 different times from this company. The first 3 deliver deliveries arrive, and I had no…read moreproblems with it. The 4 delivery (February 2025) arrived as an oblong table instead of a round table. It was damaged during Transit or it was sent out damaged. I tried to get my money back and they wanted to keep over 25% because I returned the item to them. I worked with my credit card company for over a year, but did finally receive my money back through my credit card company. My issue was finally resolved on April 22, 2026. But believe me, I had to put a lot of work in with a lot of phone calls a lot of emails and faxes

See all

ModShop

3.5(46 reviews)

0.2 mi•Flatiron

Thank you Dallas ! We were such a funny team. I had to let them storage my sofa for sometime…read morebecause I was about to move to my new apt and I didn't want to drag it from place to place. Super helpful with all paper work and so kind with all emails we exchanged. I felt like I'm talking to friend! I love my sofa so bad! Beyond comfortable! Custom made yup yup I could pick and choose all details and color ;)

Great store. We've purchased a couple of items (couch and an ottoman). The service is very good…read more(Edwin is the best) and they take the time to work through various options since all the furniture is made to order. Do some research online then come into the store to see/touch/sit on the items your interested in.

See all

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

4 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Lina S.

4 years ago

I wanted to provide some feedback about my recent experience at your store. While I appreciated the range of furniture options you had available, there were a few aspects of my visit that left me feeling disappointed. Firstly, I found the customer service to be lacking. The salesperson I spoke with seemed disinterested and unengaged, and didn't provide much assistance in helping me find what I was looking for. Additionally, I felt rushed and like I was inconveniencing them when I asked questions. Secondly, I noticed that many of the items on display were not properly labeled with prices or details about the materials used. This made it difficult for me to get a sense of the overall cost and quality of the pieces I was interested in. Finally, I was disappointed to discover that there were no delivery or assembly options available for the furniture I was considering purchasing. This was a significant inconvenience, as I don't have access to a truck or the necessary tools to assemble furniture myself. read more

Arthur C.

9 years ago

This was my third time into this location and I haven't been a serious shopper in the past but I was always welcomed. I received a mailer about the Herman Miller sale, went in to test out some dining chairs and ended up buying one. I wasn't planning to buy but I really couldn't resist the sale price and the comfort of owning an authentic piece. I'm studying architecture and proud to now call an Eames piece my own! read more

Tom A.

13 years ago

Yes it's pricey of course - but the staff was attentive as I looked for a new coffee table. I had a vision of what I wanted already in my mind. With help from the staff, I was able to go thru my options and pick out a beautiful marble-top industrial chic table. It fits perfectly with my home. I thought they overall had a pretty great selection I'd definitely buy something else from them. read more

Jenney L.

9 years ago

First rate operation, no wonder this location is always busy. I purchased a Matera bed and Arena sofa here. The sales team worked together with the manager in helping me get exactly what I needed. They were cool, calm and collected even with MANY customers in the store. I'm going back for soon. read more

Design Within Reach - furniture - Updated October 2026

Browse Nearby

BEST of New York, New York Restaurants near Design Within Reach

BEST of New York, New York Things to Do near Design Within Reach

BEST of New York, New York Coffee near Design Within Reach

BEST of New York, New York Mattresses near Design Within Reach

BEST of New York, New York Grocery Store near Design Within Reach

BEST of New York, New York Sofa Stores near Design Within Reach

BEST of New York, New York Restroom near Design Within Reach

BEST of New York, New York Airport near Design Within Reach

BEST of New York, New York Motel near Design Within Reach

Related Cost Guides

Florists

Browse Brands

Design Within Reach

Browse Articles

Articles by date

People who viewed Design Within Reach also viewed

Crate & Barrel

3.2

(30 reviews)

Herman Miller

5.0

(3 reviews)

This is heaven for fans of MCM/Bauhaus, Dieter Rams and other modern designers. I'm in the process…read moreof buying some pendant lights and found the staff extremely helpful. It's not inexpensive but the quality is palpable and the products look to stand the test of time and they really stand behind their products. What's on display in the store is but a small sample of what they have available on their website but I love that they have enough items on display that you can get a good idea.

Came in looking to replace my computer chair. Previously i had purchased a Fluid Chair from…read moreOrganix This purchase was made 12/2002. The Fluid Chair at the time was probably the 2nd option to a Herman Miller mesh chair. Great customer service, 10 year warranty , when the rollers needed replacement, i called and parts were expedited to immediately. Sadly, the company went out of business. I know really how important it is to have a good office chair. With that in mind, this time i walked right to Herman Miller store to test product and make a purchase. The last chair lasted 18 years. We fell in love with the mesh chair, i bought a size B-chair with all options to match the chair that i previously bought. Within 4 days, the chair was delivered fully assembled to my house, awesome. The staff at the store was extremely friendly and they had us test different models and within 30 minutes we had made the purchase. Think of it as do you want to entry level Sedan or do you want to drive a performance luxury sedan? The choice is yours. I can attest that if you seat 8 to 10 hours out of the day, than you need to be comfortable and buy from a reputable manufacturer. Herman Miller products are backed by a 10 year warranty and the customer service is excellent. Of ourse be prepared to $pend $erious money for this chair! BLACK MESH SEAT AND BACK. LUMBAR SUPPORT, PIVOT ARM, HARD FLOOR CASTERS, BLACK BASE AND FRAME. We have the chair now for 2 weeks and we love it.

Blu Dot

4.3

(6 reviews)

•$$$$

Outstanding customer service! I had an issue with an item and Molly and her team went out of their…read moreway to make it right. We love our chairs, and the service is above and beyond.

Working with Blu Dot is a pleasure. The sales associates at the store not only know and love what…read morethey're selling, but can walk you through every step of the ordering and shipping process, and provided us with very accurate information on how and when our sofa would arrive. Especially reassuring was their ability to answer questions about the current global supply chain issues and how Blu Dot was adapting to them. They were very responsive to questions and requests at all times. Of course, we really love what we bought from them as well. Their contemporary modern style isn't for everyone and they are not cheap. But it was a great fit for us, especially given our bad experience with a competitor and because we were able to buy during their annual sale. The NoMad showroom is appointment only but we never had any issue with securing an appointment.

Lazzoni Furniture Madison

4.7

(13 reviews)

Decided to buy a bed with Catrina here. All the process is smooth and I paid out a 5K bed in 30…read moremins. Service is great BEFORE you pay. Nightmare comes after they went completely silent on expected delivery windows, which is 2-3 weeks. I had to chase them after 4 weeks and they found out they just forgot to schedule delivery. Ok, delivery scheduled and they did a half ass job. One of the light on the bed board is broken and the guy promised they come back next day to fix it, which didn't happen. After waiting for another 2 days, completely silent of course, I reached out and they were "looking into it". Now it's another week and they are silent with my 5K brand new "broken" bed in my apartment. Now I am pissed and asking for refund, so the drama for a simple bed purchase is still going on. You guys can figure out whether or not you want to buy here.

Great experience with Lazzoni Madison . Products are elegant and high quality…read more We purchased a bedroom set 6 years ago and then a dining table 2 years ago. We worked with John during the purchase . He is very professional , always helpful. We had a small issue with the dining table after 2 years and he was very responsive and was able to solve the issue very quickly. We will definitely go back next time we plan to buy furniture.

Furniture Expo

3.3

(21 reviews)

I was looking for a couch with a chaise in 95" size and went everywhere. I could not find what my…read morewife was looking for. We needed something in stock for quick delivery. Furniture Expo salesman was very professional, polite and dedicated to his work. We talked about style, color, materials used in production. He found exactly what I was looking for. They ordered it for us and in a few days I received my delivery. They brought it upstairs and set it up for us. Thank you Furniture Expo!

Amazing service and prices! Top quality furniture. From choosing what I wanted to getting my…read morefurniture delivered, everything was great and I was super happy! Will highly recommend this place. Thank you again for my beautiful furniture!

Gothic Cabinet Craft

3.8

(23 reviews)

I've been married for 19 years, and throughout those years, our bedroom has never been large enough…read morefor my husband and I to both have nightstands. We finally decided to do a complete to the studs remodel, and that meant expanding our bedroom size dramatically. My nightstand deficient husband would finally get one of his own. We decided to embark on what we thought was the simple task of picking nightstands. So we looked and we looked, and I mean really looked at both brick and mortars and the deepest corners of the web. I had no idea that you could spend weeks looking at nightstands, but we did. We looked at so many damn nightstands that I'm pretty sure I started dreaming about the things. We finally agreed on a gorgeous, clean lined, American made nightstand made by Gothic. We ordered two, and patiently waited the 8-10 weeks that we knew up front it would take to get them. Two weeks before we thought we would get them, we got an alert letting us know they were on there way! Yay nightstands! The package arrived, and the product was even more beautiful in real life, and even better crafted than expected. But....only one arrived. Fed ex lost the other one someone in transit. We tried for a week to locate it, but Fed ex decided they had no more resources to provide to my sad and lost nightstand, and I would have to order another. I told my husband that it was his nightstand that was lost of course (I guess I'm a little selfish about my nightstands). He resigned himself to a life without a nightstand. Fed ex told us to order another, but the thought of waiting another 8-10 weeks was disappointing, as our house will finally be done after 6 months of construction next week. I figured what the heck, maybe if I call and beg, or offer to pay a little more for a rush, or maybe cried, than it would be possible to get it a little sooner. After 6 months of living in the spare bedroom in the basement with 3 dogs, and using my garage as a living room, my dignity was already a tad compromised. But...this is the part that sets a great company apart from a good company. I called and spoke to a gem of man named Steve, who was already on top of it! He already knew of the woes of the lost nightstand, and he wouldn't accept another penny from me, rushed my production date, and couldn't have been kinder or warmer about the process. When things go right, it's easy. It's only when things go a little sideways that companies and the humans that work in them show what true customer service means. I wish more companies had more Steve's in them, and cared so much about their customers. So 6 stars if I could give them - wonderful quality products, fantastic people that sell them, and my husband is getting his nightstand. Can't wait to buy more things from Gothic!

Very helpful and knowledgeable, staff quality product, timely service. Excellent problem, solversread more

Vitsoe

5.0

(3 reviews)

I recently purchased a home with Vitsoe cabinet systems and had to expand what I inherited from the…read moreformer owner. I went to the store to chat on what I needed and Faith went above and beyond to assist with the components needed. My handyman ran into install issues and Faith also assisted us with additional drill bits at no cost. Really great service! Thanks Faith!

Vitsoe is a company that believes not only in good design, but good service as well. Rob Fissmer…read moreworked with me in getting a 606 Shelving Unit, and came back with enough drawings perfect for what I needed. He was also incredibly detailed in marking sure he had everything he needed from me. I sent him some picture with a dresser blocking a power outlet I had forgotten about, and he knew to make sure to ask me if there was such an outlet behind it. He also responded within 24 hours. The Unit was shipped on time, and handed off to a great freight service. Usually the last mile is a problem for some furniture services because of the service the company chooses. I can tell Vitsoe makes sure every part of their customer lifecycle is taken cart of. The unit itself is beautiful. I remember first seeing it in the Dieter Rams SFMOMA exhibit years ago, and have wanted it ever since. It's well constructed and timeless, though I imagine if you're considering buying it you already know what you're getting.

Versailles Furniture Corporation

3.5

(22 reviews)

Last year I bought a new bedroom set, delivered to me fast and efficient, great prices, over past…read moreyear I've gone back for a few mattresses and a living room set. Sal is the best. I live on Long island and won't furniture shop anywhere here, Versailles is worth the drive

Very good service fair pricing and excellent knowledge of the furniture I purchased sal provided me…read moreall of the above I am very satisfied with my purchase at Versailles furniture also very speedy delivery and white glove delivery service I would highly recommend this furniture store for future purchases

B&B Italia

3.0

(4 reviews)

Walking in off the street today, "Do you have a reservation" "Huh? Why?" "There is a QR code on the…read morestairs to make a reservation..." No way to look at lighting products without a reservation. So what is the point of a.big storefront? Nothing says we're snotty and don't want your business like an empty showroom and kicking a customer out.

I came in interested in a sofa and chair and wanted learn about the brand's quality. I found the…read moreservice exemplary with the sales person being very helpful with design ideas and exploring different materials that would suit my lifestyle with guests and dogs! They were so willing to go the extra mile for me with options. I loved learning about the history of the brand and how quality is maintained when many brands have not. I love my chair ottoman and sofa! I find that they do not pressure you but allow you to express what it is you want for your living space. I appreciated that very much and the great quality.

Montauk Sofa

4.3

(3 reviews)