May 8th, 2013: 48 hours later... no call from Ikea, no confirmation of the delivery of my second items. This time I had my brother call, because as sad as it is, sometimes people respond better to men than they do female customers. My brother talks to a representative who assures him a second order has been placed and that our missing items would be delivered on Monday the 13th, he even gives him a new order number. I called customer service myself on the 8th, wanting a refund for the "Picking Service," because if I had picked out MY OWN ITEMS, I would not have been missing 5 items and nothing would be damaged. I get transferred to a voicemail instead of a person, and was promised another call in 24 hours. Pissed off about being forwarded to a voicemail, I called back demanding to talk to a human being. I was given ANOTHER case number and promised a call within NOW 48-72 hours regarding my refund. At this point I filed a formal complaint against the Ikea of Brooklyn and it's improperly trained staff. May 9th-12th, 2013: No calls from Ikea regarding my refund, so I decided to wait until the missing items came and would pursue the refund from there. I call the delivery company that works through Ikea to get the delivery window of my missing items. Guess what? They have no record of my order, because the improperly trained customer service representative who placed the order did it incorrectly. At this point I had had absolutely enough with Ikea and immediately called their customer service center and freaked out until I was transferred to an ACTUAL supervisor. He apologized profusely after I recounted my ordeal and assured me everything would be resolved by the end of the call. He told me that my missing items would be FedEx'ed in 2-5 business days. I found this quite funny because this is the Ikea of Brooklyn basically admitting that their delivery service is incompetent so they are assuring my delivery with Fed Ex. He also promised my delivery and picking fee, a total of $139.00 would be refunded. Fingers crossed they remain true to these promises, but I am honestly not confident. The customer service supervisor told me to call back on the 13th for the tracking number for the Fed Ex package. May 14th, 2013: I called into Ikea's contact center to find out the tracking number for my package, and guess what? The items I am missing are apparently not in stock in the Brooklyn store, and will not be in stock until Thursday. Additionally, the case that Marshall, the customer service supervisor completed, did not note that the items were to be Fed Ex'ed, so I have no idea if Ikea of Brooklyn will follow through with this or not. I asked yet another customer service agent how I can get in touch with Ikea of Brooklyn to see how my refund will be handled, and guess what? THERE IS NO WAY YOU CAN ACTUALLY CONTACT AN IKEA STORE WITHOUT GOING IN PERSON. That's right, any of your customer service issues get sent to a call center, and all they can do is promise fixes to the mistakes Ikea of Brooklyn has been making... So basically, customers are S.O.O.L. when it comes to dealing with an Ikea discrepancy, unless you go to the store and wait in line to talk to a representative in person. I live an hour away using public transportation from the Brooklyn store, so this has never been a feasible option. And the waiting game continues to see if Ikea of Brooklyn will actually follow through, or if the "solutions" customer service assured me were happening, were just more empty promises. May 14th, 2013 Part Two: I call back Ikea's customer service center because my brother and I have decided to go get the items when they are in stock on Thursday because we are in the middle of moving and it's not worth it to wait for packages that may never arrive. I ask the customer service representative to put me in touch with someone at the Ikea of Brooklyn so I can communicate directly with the store that we will be picking up the items we already paid for two weeks ago, in person. Guess what? The customer service representative, cannot even get a hold of anyone at the Ikea of Brooklyn. He has tried 3+ extensions of employees working at this store to no avail. He made the mistake of asking me why I needed to get in touch with the store in the first place, which is a ridiculous question that proves they don't read their customer service case notes anyways. After I spent 5 minutes recounting my entire experience YET AGAIN, he quickly replied that he would continue to try extensions to get in touch with someone at the store. I'm on the phone with this customer service agent now, who is having as much problems as I am getting in touch with someone at the Ikea of Brooklyn. I guess this is how Ikea functions as a company, they have a distant call center that promises solutions, but when it comes down to actually fulfilling these solutions they aren't even able to get in touch with their own stores. Continued in Review #3 read more

Why You Should NEVER Pay for Ikea's Picking Service or Shop There EVER... ESPECIALLY IN BROOKLYN. May 1th, 2013: My brother and I went to the Ikea of Brooklyn with a list of products we had selected online with the intention of paying for their picking service. After we looked at the items in person and decided on what we wanted to buy, we began the search for an employee to help us. It was a literal struggle. The first person we asked said they, "Did not know how to do the picking service." Even though they were at the kiosk where the person who does the picking service is supposed to stand. Alright, no problem, we would find another employee. So, we did, and guess what? HE didn't know how to do the picking service either. So he brings us to someone else, who knew how to do the picking service. But it isn't anything like their commercial and website advertise. I had to read out my list of items and wait there while he selected them all in the computer. At this point I didn't care, I just wanted to see that my items were selected, pay for them, and get out of there. After bringing my receipt to the cash registers to pay and set up home delivery, I thought that it was a pretty easy process and was happy besides for the hold ups with untrained employees. I was not prepared for the hellish experience that ensued after I left Ikea Brooklyn. May 5th, 2013: I was told by Ikea of Brooklyn Home Delivery Services that the delivery company would call me to let me know my delivery window. At around 3pm I called the delivery company to see what was up, expecting to have received the delivery window by now. The first customer service representative was extremely rude and told me I would not be given a time until 9pm, or the next morning. I told her I could not wait for such a last minute phone call, to which she basically said, "tough luck." I call back and speak to another, much more helpful representative, who tells me to call back at 5pm because they would know my delivery window by then. He also promised I would receive a call 30 minutes before my delivery since it was going to a vacant apartment. I call back at 5pm and get connected to the original rude representative, she again tells me she has no time frame to give me, which I retort telling her that I was told my delivery window would be assigned by 5pm. She puts me on hold with no explanation, comes back on the line and says it is in between 10:00 and 12:00pm, funny because she didn't know seconds before. May 6th, 2013: The next day I am waiting for my call 30 minutes prior to my delivery. Guess what? They obviously don't call until they are outside my vacant apartment. So I hurry over to let them in, and the two "delivery guys," who looked more like un-uniformed criminals, yelled at me for not being at my apartment. When I said I was supposed to be called 30 minutes prior, they said that they didn't have to call me because I knew my delivery window. I let them in my apartment, and have to hold the door open because they did not have enough door-stoppers. I happily do so because I am just happy to get my items. They hastily and sloppily throw all my packages against a wall in my living room, and before I had time to asses the packages make me sign a piece of paper. I now know I signed a delivery confirmation, which they did not give me time to read and the document itself was also ripped, so I had no idea this was the confirmation that I received all my packages. As a customer right, I was supposed to be given time to look over all my packages, but before I could even thank the delivery team they had left and drove off. I examine my packages, the bed sides to my white bed were blemished and tarnished, but this was the least of my problems. I open a box, which looked like it had been opened and retaped and tampered with, to find 5 items, over $200 in merchandise were missing. Interestingly enough, the tracking stickers that were supposed to be on my missing products were in the bottom of the box, obviously not attached to anything. I immediately call Ikea and fill out a case report saying what I am missing. I was told I would be contacted in 24 hours to plan the delivery of my missing items. Continued in review #2 read more

Uggghhhh..what a horrific experience. I haven't been to IKEA in about 2 years and needed a new closet unit. I went there Sunday afternoon (I know, big mistake) and was there for about 30 minutes crawling over people to get a sneak peak at the furniture. It got to the point so much overwhelm that I asked an employee the best time to come when no crowds are there. She said Tues. or Wed. so I went there Tuesday after work. Sure, no crowds at all and ordered my closet unit from the woman in the PAX area. She was typical NYC style - not rude but not nice. So, I ended up buying the closet and then had to stand in line for the delivery/assembly line area. Gee whiz...another nightmare. There were about 10 of us in line with only 1 lady working the delivery orders....but there were at least 10 IKEA employees just standing there talking and doing nothing. I asked one of the managers if there was someone who could help with the delivery orders and was told "sorry, everyone who works there is on break." Ok, I get breaks but there were SO many employees literally doing NOTHING while 10 customers stood in this long line b/c only one person was taking delivery orders. It was beyond ridiculous. After standing in the delivery line for 20 minutes while playing Candy Crush and texting friends it came my turn to the front of the line. The delivery order person was really helpful but she was helping the other people who didn't know how to set up deliveries. She told me she spends most of her day correcting everyone else's orders because they mess up so much. I'm glad I got her to take down my delivery order. I scheduled the delivery on Sunday but then when I got back to my apartment I realized my building doesn't take delivery orders on Sunday so then another IKEA drama begins. I thought, let's call the delivery company - they answered on the first ring! YAY! But no, they can't change in-store deliveries (just online and phone orders). Ok, I thought...I'll call the 800# and did so. Talk about a nightmare trying to get a hold of a REAL person. Finally I spoke to one lady - not sure where she was at - after being on hold for 54 minutes - told her my story that I needed to change the delivery day and can't get anyone at the Brooklyn Store b/c they transferred me around and finally someone picked up and just hung the phone up. Seriously? When this store in BK opened a few years ago I was super excited and actually enjoyed going there. Boy, times have changed and I will absolutely NEVER go to IKEA again after this nightmare. I only purchased one PAX closet unit and spent over 8 hours with the entire process - at the store, on the phone, etc. Not my idea of fun. I hope someone at IKEA headquarters starts evaluating this store b/c it's just plain awful now. It's a total mess and needs to get up to speed with technology. Speaking of which, they have these kiosks where you can look up items - if you can get them to work. They need to update these with just a tablet - they are using some cheap hybrid keyboard and touch screen. I asked an employee to help me with that and he couldn't even figure it out. He told me he had been working there for over a year so it wasn't a case of new employee. I'm not one to write reviews unless I see something very concerning and in this case buyer beware of long lines, poor service and long wait times on the phone if you have an issue. I wish it wasn't so but it is....at least for me. read more

The worst delivery service there is. I do not take them time to give reviews, but after this horrible service. I must let everyone know how bad the service is and to avoid them at. They will not honor their delivery times or even try to help you fix the situation. I will also be writing to ikea to let them know how bad this company is. I still do not know why they are in business and why ikea still choose to use them. I got a call July 6 for a date for delivery. I went to speak to a live rep because the delivery days were on a weekday and I work on those days. She told me that I can do July 8th and I will get a call on July 7th to pick a time. I called to confirm this at 11am on July 7th. I asked when is my delivery date, she tells me July 8th. I did not tell her what I thought it was , she told me it was the 8th. I then asked her, I didn't get a time schedule call, she tells me it's not finalize and I will get a call later. I call at 6 pm because I still didn't get a call yet. The guy tells me I do not have a delivery for the 8th and its scheduled for the 12th. All he said was no record or note in the system that even mention the 8th for delivery. After back and forth stating how I confirmed twice the date. He asked if I called ikea to confirm or them. I told them that I called them twcie and each time they confirmed it was for the 8th. He goes back to get his supervisor, Nelson, which all he said was sorry, there's nothing I can do. Everything is set and basically too bad. I told him that I do not have time on weekdays and I scheduled it on Sunday and confirmed twice because that was the only free day I have. He tells me there is nothing he can do. He said I can deliver it on July 9th. I tell him I have to take a day off work for Monday July 9th. And I better get the delivery. He tells me he will do it in the system now and I WILL get a call on the 8th to schedule a time. It's now the 8th, no phone call, no response calling them. Stalling me again. I took off work for Monday and now i am certain they will deliver it on the 12th the day they told me they will. I told them to go into their system and check the conversations, they tell me there are no logs and they will not check them. There is no note of me calling. Bottom line, if you want it delivered on time DO NOT USE THIS COMPANY. Go pick it up your self at Ike's or rent a truck. This company will waste your time, give empty promises and in the end delivery at their convience. I hope Ikea does something about this company and stop using them. If I didn't need the furniture I would have told them to cancel it and return it. Worst company in the world. Two days of work I will have to miss to deal with this company. if you can not handle the work load stop over booking and taking the jobs on and then screwing the customers. If i didnt have to work, i would have just picked it up from ikea myself and had it two weeks ago. if UE is reading, go back to your call logging system and tell me you did not confirm twice my date was for the 8th. I will make sure everyone i know or who speaks about home delivery to not use them. read more

We have been talking about renovating our kitchen for some time now. After looking at all the options and being rather handy, We decided to go with the self assembly kichen from IKEA, We liked the look of the finished kitchens so much we decided to purchase the bathroom there as well, Including all the IKEA appliances our order was over 7,000 Dollars. They offer delivery so we opted to pay the additional fee for delivery. It was to arrive Friday a week from purchase. IKEA failed to inform the delivery company so the kitchen arrived on Monday instead. Back to IKEA we go as the first proble arrives. (right Bathroom vanity box, but not the correct product inside), Take a number and someone rude will be with you in a few hours. (We didn't realize the return volume when we were ordering) so we getback and start again, problem 2 (used cabinet with holes drilled in it and missing pieces) Back to IKEA, take a number and someone rude will be with you in a few hours. (Now this could be worse , there were people from upstate that were on there 4th return) We start our kitchen again OOPS wrong color cabinet, (back to IKE, take a number someone rude who sucks their teeth at you will be with you in a few hours.) So we opted to skip this cabinet because they don't have the right color in stock, and we have been without a kitchen for 3 weeks. Back to the kitchen work, one side done but one drawer front, oops wrong color. (all kitchen doors must be shipped they told us originaly, So we called, the girl asks the same question 3 times, Then sarcasticly says "let me make this easy for YOU, What items did you PAY for?) Almost breathing fire at this point , We PAID 7000 dollars to be treated like crap from 90 % of your employees, We payed for a drawer fron that is not in the shipment and we have a drawer front that is not listed on the invoice. How much clearer can I make it for YOU? We will ship that out to you in 3 business days....Great. So, we start the other side, find out we are missing the hardware to hang the cabinets, Back to IKEA, (Now we live in Manhattan and IKEA is in Brooklyn, So crowded streets tunnel, snow, tolls, this is NOT fun.) Take a number and someone rude will be with you in a few hours. After they finally call #328 we get to the desk she says, Oh, We don't have those in stock so they will need to be delivered to you in 3 days. At that point I asked for then to send the truck to pick up the 7000 dollar kitchen because I was done. She magically appeared with the bag of hardware. and the correct drawer front, I would imagine I will still need to go back becase I am only half way done. The sales people give you attitude , the service team gives you attitude, the warehouse sends crappy used products, and I will never buy anything from there that I cannot open the box before I leave the store. read more

Sorry Brooklyn, this isn't about you but the IKEA website. Since I can't get help, I'm writing this bad review in hopes someone in corporate will fix the issue. I no longer live in a state that has a physical store and now have to order online. I have been trying for over a month to place an order and more than10 hours of my time dealing with this. I have been attempting to make a purchase though the IKEA website since 5/24/25 and have been unsuccessful. After multiple attempts, speaking with customer service and placing the order over the phone and even asking to speak with tech support. No one has been able to help me. It has become apparent to me that IKEA does not want my business. The issue: after selecting the items I want and going to check out, entering my IKEA gift card and then entering my credit card for the remaining balance, it reads, "Please try again or use another payment method." Each time I attempted to make the purchase and was unsuccessful, I would have to wait until the next day for the amount to be returned to my gift card. I was told by support to try the following: * Try a different credit card. I have tried three different credit cards, and each time I got the same error message. * Tried completing the purchase without using the gift card and it still didn't work. * Try clearing the cookies and cache of your browser. Did this. Didn't help. * Try using a different browser. I normally use Google Chrome, one of the most popular browsers in use. I tried MS Edge. Still didn't work. * Contact your credit card company and see if they've put a hold on the order. I did, and they didn't. (In fact one of the cards I was using has a $200 credit.) * Try another form of payment like PayPal or ApplePay. I do not use them and do not wish to. At one point I was even told that maybe the items I'm purchasing aren't available. If that's the case, why isn't it stated on the website. And, why did the order go through, only to get the error message? I even asked customer service to check to see if my address is correct, because at one point, the site populated my address with the wrong state, not once, but twice. I even tried creating a new IKEA account and attempted to make the same purchase, but using a third credit card and I'm getting the same message - Please try again or use another payment method. Apparently, IKEA does not want my business, which is a shame since I recently moved into a new home and making lots of purchases. Your customer service and tech support are inept. Whosever in charge of technology should be fired. They're causing the company to lose business. I have asked they refund me the money still on the gift card since IKEA is not honoring it. DO NOT SHOP IKEA ONLINE. read more

Sunday November 10 2013 Brooklyn IKEA - Avoid this store - I live in Staten Island and figured it is easier for me to go to Brooklyn rather than Elizabeth NJ - While the miles may be less the quality of service is vast - This was one of the most incompetently run big stores I have ever dealt with - 1. I went there to return an item 2. It took 2 - 1/2 hours to do so - 3. At times at the return desk there were no people 4. At other times - There were people and I mean at least six who were just standing around talking to each other and making personal cell phone calls - 5. At any given time only one counter was taking stuff in - 6. No supervisor or manager present or running things - When asked where was a manager - The answer was he just went home sick - 7. One person in the middle of all this with a line of customers waiting to return stuff - decided that it was time for her break and with a loud pronouncement - stated so and just walked off the line leaving for a least 8 minutes NO ONE running the counter - 8. Is it that IKEA is now so big that they can now treat customers with indifference and out right rudeness - and expect us to just take it ? 9. This is strictly and fundamentally a management problem - If management lets this go on then they don't give a @!# about the customer and are just there to glean a profit - 10. The personnel are very rude and indifferent to the customer - 11. This seems to be just a Brooklyn IKEA phenomenon - I have been to other IKEAs in Elizabeth NJ, Seattle, Pennsylvania and I have never run into such poor customer care or poor quality of service - 12 The whole staff should be fired and replaced with properly trained personnel 13. Want more - 14. After the harrowing ordeal of the 2 1/2 hour wait to return something - I actually went shopping for some items - 15. Deja Vue - The checkout line was out the door - Yes a lot of customers but the real reason was the totally incompetent checkout clerks - One line - A clerk was talking to the next clerk about some personal matters while both lines were hung up waiting for them to finish their personal conversation - 16. On another line - The line was being held up because the clerk was making a personal cell call with a resulting 3 minute (actually timed) conversation while the customers were being ignored - 17. Fire them all - Fire the management - and replace with trained personel - 18. Brooklyn IKEA don't assume just because you are there and you think you are the only show in town that this will be tolerated for very long - It won't - Enough pressure and you will change or you will perish - read more

I like Ikea. But I don't like the experience at this store, at all. For 2 in the afternoon, you wouldn't think it would have been inundated, much less with strange homeless men eating pretend food at a children's table in some creepily cute set-up, but also with millions of people pushing big-ass strollers with kids in them that are far to big to warrant a car seat, let alone a stroller. Other than the normal Brooklynite annoyances that happen everywhere, I think the biggest problem was the staff. They are just underprepared, understaffed and undertrained. I asked about a warranty on some slats and the kid gave me a blank stare and stated "I don't know" and walked away, instead of telling me he would ask someone else, like he should have. The fun didn't stop there though. We get to the registers and some asshole looks right at me and slips his cart in front of me, with a whopping 2 curtains and 1 curtain rod in it. After that 35 minute debacle trying to pay, we go to get the home delivery, and I'll spare you the gruesome details but let's just say it took an hour and a half to leave. (in the mean time I went to grab the boyfriend a hot dog and a little girl walked right up to the counter and took my order away! upon curiously watching her I realized her mother sent her to the counter to "grab" stuff from unsuspecting cashiers. It worked because when I asked where my hot dog was the girl said, "wasn't that your child that took it?" You probably think I am making this shit up...) They had one girl working back there. ONE. The poor thing. This old woman was screeching about how terrible it was she had to wait so long with a "little baby" (he was 7-9 years old) and several others were moaning incoherently. It's severely unorganized- I suggest renting a van for about 25$ instead of paying 80$ to gouge your eyes out at the home delivery lines. I really recommend it also based on the fact it's 11 pm and his stuff didn't get delivered in the 6-10 pm time frame tonight. Worthless. I really likes the Ikea shopping experience until I had to deal with the shitstorm at this store today. Even if we weren't trying to send that bed stuff, just ringing out was irritating enough. If you go, go REALLY early and preshop online, otherwise you are in for an all day, severely emotionally exhausting field trip straight out of your worst nightmares. read more

After 15 minutes of waiting on hold for the customer service agent, he forwarded me to an extension at the Ikea of Brooklyn. There was obviously no answer, and to make things better, the line he forwarded me to did not accept voice mails, as if Ikea of Brooklyn would have responded to it anyways. Another dead end, and I am still missing over $200 in products and I paid for and have not been refunded the $139 for my delivery and picking fees. I have now spent the last 2 hours trying to get in touch with someone at Ikea of Brooklyn. I get put on the phone with someone in home delivery who was so rude to me I am actually in tears. He is completely going against everything I was promised by their customer service center, saying that I won't be refunded for my picking fee, but promising to "refund me the $40 in some other way." He said he cannot resolve any of my issues until I come to the store, so now it looks like I will have to pay for transportation for the third time to their store. Conclusion: DO NOT PAY FOR ANY OF IKEA'S PICKING OR DELIVERY SERVICES. If you must shop there, which you shouldn't because their products are quite mediocre in quality, go to the store, select the items yourself, and bring them home yourself. They do not care for the products you purchase and request delivered. On May 11th, 2013, I went back to the Ikea of Brooklyn to get some of the items I needed right away that were missing and actually saw their delivery team throwing items into the delivery trucks. They will treat the items you purchased like trash because they do not care about their customers. Do not give Ikea your business, there are many better low-furniture stores that actually care about their customers. For example, Bob's Discount Furniture, or Overstock.com. Additionally, there is little to no effective communication between their customer contact center, and the stores themselves. What one customer service agent tells you, basically means nothing, because when it comes down to it the solutions are provided by the Ikea location, and as you have read from my experience, they could care less about actually solving outstanding customer conflicts. read more

when i say the worst service i ever had i mean the worst service i ever had. I order my furniture from these guys i had to wait 4-6 weeks after being told it was only gonna be a few days but a couple days later i get a call saying that sum of the items where outta stock in had 2 be ordered. when i was told everything was ok but someone had giving things to another customer i was furious because i had already got rid of my own things in couldn't get them back so i seat there looking at a empty place wishing i had never got rid of my things but i wanted a new look for my condo.So as the weeks went by coming home to just a mattress in a kitchen set which i moved to the living area just so i could watch a little television when i wanted 2 relax.So after a whole month went by i give them a call to see what was taken so long i get a person saying my things been there for weeks waiting on me to set up a date for delivery.Once again i was furious cause i never received not one phone call are email.I ask to speak to a supervisor in he gave me a next day delivery time in which might i add was doing work hours so i ended up taken the day off.I was told my things would be there between the hours of one in three.I seat there in waited happily cause i was finally getting my brand new furniture.Ok so 1o'clock rolls around then 2 then 3 yet no call are nothing still a no show.So i give them a call tryna see what was the hold up am told they in route in should be there soon.So i ended up falling asleep waiting then gets a knock at the door there it is well after 5 o'clock.They moved my stuff in real fast in was bumping the walls on the staircase almost dropping my things in when i unwrap some of my things there where dents in scraps so i call in tell them am sending it back cause its damaged.I was told the guys are not allowed to load it back on the truck do to other orders that the truck is loaded by orders in they would send someone to pick up in a few days because they have other orders to fill.So i called headquarters in made a compliant in within 24 hours my order was made right.I have no problem with ikea but this store here has no class. read more